Dell OptiPlex G1, Service Manual

Page: 45 / 144

Basic Troubleshooting 2-1
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This chapter provides basic troubleshooting procedures applicable to all sys-
tems of the Dell OptiPlex G1 Managed PC family. A brief explanation of how to
load and start the system diagnostics is also provided at the end of the chap-
ter. Dell recommends that you perform the following procedures in the order
they are presented in this manual. Chapter 3, “Beep Codes and Error Mes-
sages,” also contains information to assist you in diagnosing computer failures
that occur during the POST.
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When you first contact a user who has a problem, ask the user to describe the
problem and the conditions under which it occurs. In particular, was the user
installing new hardware or software when the failure occurred? A verbal
description can often indicate the cause of a problem or indicate the appropri-
ate troubleshooting procedure to use. After the user describes the problem,
follow these steps:
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See “Maintaining the System” in the online
System User’s Guide for infor-
mation about backing up data.
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Can the user duplicate the problem?
Yes. Proceed to step 3.
No.
Proceed to the next section, “External Visual Inspection.”
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Is the problem a result of user error?
Yes. Instruct the user in the proper procedure, or direct him or her to the
appropriate user documentation for the correct procedure.
No. Proceed to the next section, “External Visual Inspection.”