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Servicing and Upgrading an IP4700

3-1

This chapter describes how to monitor IP4700 status, handle CRUs,
and replace or add a CRU. Topics are

NOTE:

SPS removal and replacement procedures are covered in Chapter 4,

The Standby Power Supply (SPS).

Servicing and

Upgrading an IP4700

Summary of Contents for IP4700

Page 1: ...rise Storage EMC Corporation 171 South Street Hopkinton MA 01748 9103 Corporate Headquarters 508 435 1000 800 424 EMC2 Fax 508 435 5374 Service 800 SVC 4EMC IP4700 INSTALLATION AND SERVICE GUIDE P N 014003002 03 ...

Page 2: ...ation makes no warranties expressed or implied by operation of law or otherwise relating to this document the products or the computer software programs described herein EMC CORPORATION DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE In no event shall EMC Corporation be liable for a incidental indirect special or consequential damages or b any damages whats...

Page 3: ...se limits are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference i...

Page 4: ...IP4700 Installation and Service Guide iv ...

Page 5: ...s 1 5 Enclosure 1 6 Front Panel 1 7 Front Door 1 9 Midplane 1 9 Storage Processors 1 10 Link Control Cards LCCs 1 12 Disk Modules 1 13 Disk Drives 1 13 Drive Carrier 1 13 Power Supplies 1 14 SPS Standby Power Supply 1 16 Drive Fan Pack 1 17 Storage Processor Fan Pack 1 18 Chapter 2 Installing an IP4700 Requirements 2 2 Site Requirements 2 2 Cabling Requirements 2 2 Addressing Requirements 2 6 Cont...

Page 6: ...placing the Storage Processor Fan Pack 3 13 Replacing a Storage Processor 3 15 Installing a Storage Processor 3 16 Replacing a Link Control Card 3 17 Replacing the Drive Fan Pack 3 20 Replacing a Power Supply Module 3 23 Replacing an SPS 3 28 Chapter 4 The Standby Power Supply SPS About the SPS 4 2 Installing an SPS in a Rackmount Tray 4 5 Replacing an SPS in a Rackmount System 4 12 Appendix A Tec...

Page 7: ...ng and Storage Requirements A 7 SPS Technical Specifications A 8 SPS Interface A 8 Power Specifications A 8 Power Consumption A 8 Operating Limits A 9 Non Operating Limits Shipping and Storing A 9 Dimensions and Battery Information A 9 Glossary g 1 Index i 1 ...

Page 8: ...IP4700 Installation and Service Guide viii Contents ...

Page 9: ...y assembled with the storage systems installed in a cabinet If you intend to install the IP4700 in a rackmount cabinet already on site we assume that you have installed the appropriate mounting tray and rails as described in the instructions that accompany the mounting kit If you will install and service the IP4700 you should read this manual After reading it you will be able to install an IP4700 ...

Page 10: ...d Documentation Other related manuals include EMC Fibre Channel Disk Array Enclosure DAE Rackmount Model Hardware Reference 014002591 IP4700 Administrator s Guide 069701169 IP4700 Quick Start Guide 069701170 IP4700 Release Notes 085600156 Conventions Used in This Manual EMC uses the following conventions for notes cautions warnings and danger notices CAUTION A caution contains information essentia...

Page 11: ...inion or any errors concerning this manual Boldface Specific filenames or complete paths Window names and menu items in text Selections you can make from the user interface including buttons icons options and field names Emphasis in cautions and warnings Italic New terms or unique word usage in text Command line arguments when used in text Fixed space Examples of specific command entries that you ...

Page 12: ...xii IP4700 Installation and Service Guide Preface ...

Page 13: ...the machine with grounding conductors disconnected Remember to reconnect any grounding conductors removed for or during any installation procedure ATTENTION Cet appareil comporte plus d un cordon d alimentation Afin de prévenir les chocs électriques débrancher les deux cordons d alimentation avant de faire le dépannage Un circuit de terre continu est essentiel en vue du fonctionnement sécuritaire ...

Page 14: ...m EMC Corporation supports the installation maintenance and expansion of these systems by qualified service providers only Service by other personnel may void product warranties For more information regarding EMC warranties refer to your EMC sales and field engineering contracts WARNING Tout personnel non qualifié essayant d enlever d installer ou de réparer des composants ou des options internes ...

Page 15: ...ägen und den Verträgen für technischen Kundendienst WARNING Il personale non qualificato che tenti di rimuovere di installare o di prestare assistenza ai componenti interni o alle opzioni dei sistemi IP4700 rischia di provocare danni alle persone oltre che ai sistemi EMC supporta l installazione la manutenzione e l espansione di detti sistemi solo da parte di prestatori di servizio qualificati Il ...

Page 16: ...ce EMC consulte los contratos de venta y de ingeniería de campo de EMC CAUTION Trained personnel are advised to exercise great care at all times when working on the IP4700 unit Remember to Remove rings watches or other jewelry and neckties before you begin any procedures Use caution near any moving part and any part that may start unexpectedly such as a fan motor or solenoid Always use the correct...

Page 17: ...ge and need to be handled accordingly CAUTION Before handling IP4700 printed circuit boards or other IP4700 parts containing LSI and or VLSI components observe the following precautions Store all printed circuit boards in anti static bags Use a ground strap whenever you handle a printed circuit board Unless specifically designed for non disruptive replacement never plug or unplug printed circuit b...

Page 18: ...xviii IP4700 Installation and Service Guide Warnings and Cautions ...

Page 19: ...IP4700 1 2 IP4700 Components 1 4 Customer Replaceable Units CRUs 1 4 High Availability Features 1 5 Enclosure 1 6 Storage Processors 1 10 Link Control Cards LCCs 1 12 Disk Modules 1 13 Power Supplies 1 14 SPS Standby Power Supply 1 16 Drive Fan Pack 1 17 Storage Processor Fan Pack 1 18 The IP4700 ...

Page 20: ...onal file storage An IP4700 disk array processor enclosure DPE includes two storage processors SPs On some models four 10 100 Mbps Ethernet ports on each storage processor provide connection to up to four different internet protocol IP subnetworks Other models include a single one gigabit Ethernet port on each SP In addition an integrated Ethernet device on each SP supports administrative and mana...

Page 21: ...hout a storage processor The IP4700 and 9 DAEs support up to 100 disk modules in a single DPE DAE storage system You can place the DAEs in the same cabinet as the IP4700 or in one or more separate cabinets IMPORTANT You must configure any DAEs attached to the IP4700 with either 5 or 10 disks When adding disks to a 5 disk DAE you must add at least 5 disks ...

Page 22: ...processors SPs Two link control cards LCCs Ten disk drive modules Two power supplies One drive fan pack One storage processor fan pack Two standby power supplies SPSs Customer Replaceable Units CRUs The following are customer replaceable units CRUs which you can add or replace without tools while the IP4700 is powered up Storage processors Link control cards Disk modules Power supplies Fan packs F...

Page 23: ...dundant hardware components The redundant hardware components for an IP4700 are Two storage processors with equal memory 1 Gbyte each Two power supplies Two link control cards in the IP4700 and two in each DAE Ten disk drives Two SPSs standby power supplies with fully charged batteries The second storage processor provides continued access to the IP4700 and any connected DAEs if the first storage ...

Page 24: ...etails on each component follow the figures If the enclosure provides slots for two identical components the component in slot A is called component name A The second component in slot B is called component name B as follows Figure 1 2 IP4700 Front View Component Name in Slot A Name in Slot B Storage Processor SP A SP B Link Control Card LCC A LCC B Power supply PS A PS B EMC1441 Front door remove...

Page 25: ...LED two status LEDs for each disk drive slot and two IP4700 enclosure status LEDs All LEDs are visible with the front door closed The enclosure address LED displays the enclosure address setting for the IP4700 which is always 0 This address cannot be changed The IP4700 status LEDs are described in Chapter 3 EMC1442 Standby power supply A SPS A Standby power supply B SPS B Power supply B PS B Power...

Page 26: ... Guide The IP4700 Figure 1 4 Front Panel EMC1443 0 0 2 4 1 3 5 6 8 10 79 11 1 2 4 5 6 7 8 9 3 Enclosure addresses Disk drive number Disk drive fault LED amber Disk drive active LED green Enclosure power LED green Enclosure fault LED amber ...

Page 27: ...that you can use in any IP4700 or DAE When the door is open you can remove or install disk modules IMPORTANT The front door must be closed for the IP4700 to be EMI compliant Figure 1 5 Front Door Midplane The midplane distributes power and signals to all the enclosure components All CRUs except the fan packs plug directly into midplane connectors EMC1445 Front door Keylock ...

Page 28: ... MHz 32 Kbytes of nonvolatile RAM One 10 100 Mbps Ethernet LAN port for management and backup Either Four 10 100 Mbps Ethernet LAN ports for connection to up to four additional subnets or One 1 Gigabit Ethernet LAN port for high speed connection to an additional subnet One serial port used for RS 232 connection to a serial console One serial port used for connection to the standby power supply SPS...

Page 29: ...the Storage Processors Figure 1 7 Storage Processor Back Panel EMC1467 Storage processor B SP B Storage processor A SP A EMC1461 LAN port 1 Serial port COM1 Fibre Channel not used Serial port COM2 SPS VGA Mouse Keyboard Not used Active LED green Fault LED amber ...

Page 30: ...r communicates status to the storage processor server using special protocols These protocols let the storage processor poll IP4700 status and send commands that control the disk module check lights Each link control card has two status LEDs visible from the back of the IP4700 For the meaning of these LEDs see the Monitoring IP4700 Status section in Chapter 3 A latch on the link control card locks...

Page 31: ... enclosure accommodate drives with heights of either 1 0 inch or 1 6 inches You can combine drives of either height and from different manufacturers within the same IP4700 subject to the restrictions imposed by the system software running in the IP4700 s storage processors Drive Carrier The disk drive carrier is a plastic assembly that slides into the enclosure slot guides and midplane connectors ...

Page 32: ...tput off line converter with its own line cord and on off switch The supplies share load currents unless one fails each supply can support a fully configured IP4700 if the other fails The disk drive and link control card voltage lines have individual soft start switches that protect them if you install them while the IP4700 is powered up A CRU with power related faults will not adversely affect th...

Page 33: ...nd further described in Chapter 3 A latch on the power supply locks it into place to ensure proper connection to the midplane Figure 1 11 Rear View of the Power Supply EMC1453 Active LED green Fault LED amber Cooling check LED amber AC power connector On off switch and circuit breaker ...

Page 34: ...12 fit beneath the IP4700 and maintain power until write cache data can be safely stored to the disk For detailed information about installing an SPS and cabling it to the IP4700 refer to Chapter 4 The Standby Power Supply SPS Figure 1 12 Rear View of a Single SPS EMC1466 AC power connector Power switch SPS fault LED amber Replace battery LED amber On battery LED amber On line LED green SP interfa...

Page 35: ...oise If a fan fails the voltage and speed of the remaining fans increase to compensate resulting in higher acoustic noise The drive fan pack has one status light The status light is described in Chapter 3 Latches on the drive fan pack hold the pack in place Figure 1 13 Drive Fan Pack IMPORTANT You can remove the drive fan pack while the IP4700 is powered up While the pack is removed the Cooling Ch...

Page 36: ...ails the voltage and speed of the remaining fans increase to compensate resulting in higher acoustic noise The storage processor fan pack has one status light visible when the storage processor fan pack cover is removed The status light is described in Chapter 3 Latches on the storage processor fan pack hold the pack in place Figure 1 14 Storage Processor Fan Pack IMPORTANT You can remove the stor...

Page 37: ...stallation requirements and procedures Major topics are Requirements 2 2 Installing an IP4700 in a Cabinet 2 7 Connecting Cables 2 9 Attaching the Power Cords and Powering Up the IP4700 2 16 Powering Down the IP4700 2 21 Abnormal Powerdown 2 23 Installing an IP4700 ...

Page 38: ...s the remaining power supply supports the full load You must use a rackmount cabinet with ac power distribution and have main branch ac distribution that can handle these power values for the number of IP4700s and DAEs that you will interconnect Cooling The ambient temperature specification is measured at the front door inlet The site must have air conditioning of the correct size and placement to...

Page 39: ...ave a dangling cable connected to any Fibre Channel port or Ethernet because it may cause excess electronic noise Figure 2 2 shows the potential 10 100 Mbps LAN connectors in an IP4700 Figure 2 3 shows the 10 100 management LAN and fibre optic one gigabit LAN connectors EMC1473 Copper cable ...

Page 40: ... network For specific information about subnet requirements refer to the IP4700 Quick Start Guide 069701170 NOTE IP4700 system software releases prior to 2 0 number the LAN ports 1 for the 10 100 management LAN then 2 3 4 and 5 for the remaining ports on each SP EMC1481 LAN cable Port 01 LAN cable Port 01 Port 11 Port 12 Port 13 Port 14 LAN cables Port 11 Port 12 Port 13 Port 14 LAN cables SP B SP...

Page 41: ... multimode fibre cables For specific information about subnet requirements refer to the IP4700 Quick Start Guide 069701170 NOTE IP4700 system software releases prior to 2 0 number the 10 100 management LAN port 1 and the Gigabit LAN port 2 EMC1729 LAN cable Port 01 LAN cable Port 01 Fiber optic cable TX RX Port 11 Fiber optic cable TX RX Port 11 SP B SP A ...

Page 42: ...want to set the EA on the first DAE the one closest to the IP4700 to 1 the next to 2 and so on The enclosure address is displayed in lights visible behind the front door shown in Figure 2 4 Figure 2 4 IP4700 EnclosureAddress LEDs The DAE enclosure address is visible on the EA switch behind the front door IMPORTANT You must NOT change the DAE address while the system is active Loop Environments You...

Page 43: ...lliert werden Zur Vermeidung von körperlichen Verletzungen und oder der Beschädigung des Gerätes bitte die IP4700 nicht ohne die Hilfe einer zweiten Person anheben und einbauen We recommend that you use cabinet anti tip devices especially if you are installing or removing an IP4700 in the upper half of the cabinet and the lower half is empty To install the cabinet itself you will need to refer to ...

Page 44: ...Installing an IP4700 Figure 2 5 Three DAE Sample Configuration EMC1485 Rear of cabinet LAN Management LAN Fibre Channel Fibre Channel Storage processor B to standby power supply B interface Storage processor A to standby power supply A interface ...

Page 45: ...T You may want to place your management PC on this LAN 2 Connect the file server to up to four additional subnets model dependent Make additional connections in pairs by connecting each subnet to matching ports on both SP A and SP B See Figure 2 6 for 10 100 Mbps subnet connections See Figure 2 8 for an illustration of the gigabit LAN connector Figure 2 6 Making Network Connections 10 100 Ethernet...

Page 46: ...D and the amber LED is the activity link See Table 3 2 on page 3 3 for a detailed explanation of the meaning of these status LEDs Note that on the management LAN port port 1 the amber LED is on the left the green LED is on the right The location of the LEDs on the remaining subnet ports 2 5 are just the opposite the amber LED is on the right the green LED is on the left Refer to Figure 2 7 Figure ...

Page 47: ...nd the amber LED is the activity link The two status LEDs on the gigabit Ethernet adapter are marked Link and Data The Link LED indicates that the link is up the Data LED flashes to indicate data movement on the NIC Refer to Figure 2 9 Figure 2 9 Location of the LAN Link Status LEDs Gigabit Ethernet Port EMC1729 LAN cable Port 01 LAN cable Port 01 Fiber optic cable TX RX Port 11 Fiber optic cable ...

Page 48: ...tion to Connect network lines for the first subnet to Ethernet port 1 on each storage processor SP A and SP B Connect the file server to up to four additional subnets Make additional connections in pairs by connecting each subnet to matching ports on both SP A and SP B Figure 2 10 Connecting the RS 232 Cable SCSI Cable If you are connecting the IP4700 to an optional tape backup device 1 Plug one e...

Page 49: ...inate the SCSI bus at the tape device end as described in the backup device documentation NOTE If there is redundancy in the SCSI path connect one storage processor to each connector on the tape drive or use a Y cable After the next system boot you can verify that the IP4700 has scanned the SCSI buses and found your tape device s by clicking Tape Drives in the IP4700 system display Refer to your N...

Page 50: ...k control card in the IP4700 2 Tighten the two thumbscrews on the cable s connector See Figure 2 12 Figure 2 12 Tightening the Cable Thumb Screws 3 Plug the other end of the copper cable into the primary connector labeled PRI on the matching link control card in the DAE 4 Tighten the two thumbscrews on the cable s connector 5 Repeat the process for the second link control card DAE connection IMPOR...

Page 51: ... cable between the DAE s link control card expansion connector labeled EXP and the next DAE s primary connector labeled PRI Refer to Figure 2 13 Figure 2 13 IP4700 Link Control Card DAE Connections 7 In the cabinet set the main circuit breaker switches to the on position EMC1473 Copper cable ...

Page 52: ...ck See Figure 2 14 To attach the power cords and power up the system 1 Grasp the latches on the drive fan pack 2 Squeeze the latches together and pull the fan pack from the enclosure Figure 2 14 Removing the Drive Fan Pack 3 From the back of the cabinet plug the ac power cord into the top power supply s ac inlet PS A located on the left side of the power supply See Figure 2 15 EMC1452 ...

Page 53: ...f the ac power cord into the ac inlet in SPS A located on the left side below the storage processors See Figure 2 16 5 Plug the ac power cord into the bottom power supply s ac inlet PS B located on the right side of the power supply 6 Plug the other end of the ac power cord into the ac inlet in SPS B located on the right side below the storage processors See Figure 2 16 EMC1474 ...

Page 54: ...ly which are normally covered by the drive fan pack As a result an IP4700 is always active once powered up When ac power is initially applied to the file server the disk drives power up and spin up in a specified sequence The maximum delay is 48 seconds for the IP4700 and 84 seconds for a DAE The same delays occur when you insert a drive while the file server is powered up EMC1465 Rear of cabinet ...

Page 55: ...o maintain consistency with the DAEs we recommend you install it with the fault LED in the upper right corner as shown in Figure 2 17 Figure 2 17 Installing the Drive Fan Pack 9 In the cabinet set the main circuit breaker switches to the on position See Figure 2 18 10 Turn the power switch on each SPS to the on position See Figure 2 18 The IP4700 and any DAEs in the cabinet will power up EMC1451 F...

Page 56: ...and Service Guide Installing an IP4700 Figure 2 18 Turning on the Power Switches on the IP4700 and SPSs Circuit breaker Rear of cabinet 2 EMC1683 Power supply power switch and circuit breaker 1 Standby power supply power switch 3 ...

Page 57: ...ache the amount of data in the cache the type of data in the cache and the target location 2 If the server connected to the IP4700 is running the UNIX operating system unmount the file systems 3 Use the power switches on each SPS to turn off power as shown in Figure 2 19 Figure 2 19 Powering Down When you turn off power to a storage system with an SPS the Battery On light may come on for a maximum...

Page 58: ...d shut off the power supply to shut down an IP4700 Doing so effectively bypasses the SPS and write cache data cannot be saved to the vault drives which results in data loss When that happens volumes become inaccessible and the unsolicited event log displays an error message similar to Enclosure 0 Disk 5 0x90a Can t Assign Cache Dirty 0 0xafb40 0x14362c Contact your service provider if this situati...

Page 59: ...a is saved to the storage system vault disks disks 0 through 8 and is not lost See Figure 2 20 However when the IP4700 is powered up again it will take longer to come on line because it first must write the vault disk data to the correct volumes Figure 2 20 File Server Disk Drives EMC1463 1 2 3 4 5 6 7 8 9 0 Internal code Vault drives for caching ...

Page 60: ...2 2 24 IP4700 Installation and Service Guide Installing an IP4700 ...

Page 61: ... 3 5 Replacing or Adding a Disk Module 3 8 Replacing the Storage Processor Fan Pack 3 13 Replacing a Storage Processor 3 15 Replacing a Link Control Card 3 17 Replacing the Drive Fan Pack 3 20 Replacing a Power Supply Module 3 23 Replacing an SPS 3 28 NOTE SPS removal and replacement procedures are covered in Chapter 4 The Standby Power Supply SPS Servicing and Upgrading an IP4700 ...

Page 62: ...describe the status LEDs IMPORTANT The status LED for the storage processor fan pack is not visible with the fan pack cover in place If the IP4700 system fault LED is on with no other fault LED on remove the fan pack cover as shown in Figure 3 5 to examine the storage processor fan pack fault LED Figure 3 1 Status LEDs Visible from the Front of the IP4700 EMC1443 0 0 2 4 1 3 5 6 8 10 79 11 1 2 4 5...

Page 63: ... the fault is not obvious from another fault light on the front look at the back of the IP4700 Storage processor fan pack fault 1 Amber On when the storage processor fan pack is faulty not visible with fan pack cover on Table 3 2 Status LEDs Visible from the Back of the IP4700 Light Quantity Color Meaning Storage processor active 1 per storage processor Green On when power is applied to the storag...

Page 64: ...C is enabled Flashing slowly when NIC is disabled but firmware is loaded and running LAN data gigabit 1 per SP Amber With solid Link LED indicates data activity on the NIC By itself indicates fault condition with firmware halted Power supply active 1 per supply Green On when the power supply is operating Power supply fault 1 per supply Amber On when the power supply is faulty or is not receiving a...

Page 65: ...RU until you have a replacement available NOTE You can remove the drive fan pack or storage processor fan pack while the IP4700 is powered up If the pack is removed for more than 2 minutes the storage processors and disk modules power down The storage processors and disk modules power up when you reinstall the drive or storage processor fan pack If you need to power down an IP4700 do the following...

Page 66: ... that naturally build up electrostatic charge such as foam packaging foam cups cellophane wrappers and similar items Do not remove replacement or upgrade CRUs from their antistatic packaging until you are ready to install them Gather together the ESD kit and all other materials you will need before you service a IP4700 Once servicing begins you should avoid moving away from the work site otherwise...

Page 67: ...s before installing a CRU first place the CRU back in the antistatic bag When you are ready again to install the CRU repeat these procedures Precautions When Removing Installing or Storing CRUs Use the precautions listed below when you remove handle or store CRUs Do not remove a faulty CRU until you have a replacement available Handle a CRU only when using an ESD wristband as follows Attach the cl...

Page 68: ...wing it to spin down A partially removed adjacent module may damage a disk module being inserted or removed Handle a disk module gently and use an ESD wristband Do not remove a faulty disk module until you have a replacement module with the same part number or a filler module available The part number PN005xxxxxx appears on the top or bottom of the module A replacement disk module should have the ...

Page 69: ...provider for assistance CAUTION You must open the IP4700 s front door to access the disk modules The door must be closed for EMI compliance when the IP4700 is powered up Open it only to replace or add a disk module To replace a disk module 1 Unlock and open the front door as shown in Figures 3 2 and 3 3 Figure 3 2 Unlocking the Front Door EMC1445 Front door Keylock ...

Page 70: ...module handle so your thumb is on the latch 4 If the active LED is on steadily press the latch and slowly pull the module about 1 inch out of the slot 5 Wait 30 seconds for the disk to stop spinning then remove the disk module from the slot See Figure 3 4 NOTE If the active LED is off you do not need to wait for the disk to stop spinning Press the latch and slowly pull the module from the slot EMC...

Page 71: ...o install a disk module 1 Grasp the disk module handle and align the module with the guides in the slot 2 Gently push the disk module into the slot until the latch engages The disk module active LED flashes to reflect the spin up sequence see Figure 3 1 and Tables 3 1 and 3 2 IMPORTANT After inserting a disk module wait for the activity lights on the other drives to resume a steady flicker before ...

Page 72: ...3 3 12 IP4700 Installation and Service Guide Servicing and Upgrading an IP4700 4 Close and lock the front door IMPORTANT The door must be closed for EMI compliance when the IP4700 is powered up ...

Page 73: ...00 is powered up If the pack is removed for more than about two minutes the storage processors and disk modules power down They power up when you reinstall the storage processor fan pack To remove the storage processor fan pack 1 At the front of the IP4700 grasp the storage processor fan pack cover at its sides and pull it from its ballstud mounts as shown in Figure 3 5 Figure 3 5 Removing the SP ...

Page 74: ... 6 Figure 3 6 Removing the Storage Processor Fan Pack To replace the storage processor fan pack 1 At the front of the IP4700 insert the replacement fan pack into the enclosure and push gently until the latches engage 2 Grasp the storage processor fan pack cover at its sides and push it onto its ballstud mounts making sure the louvers are slanted downward EMC1450 Handles ...

Page 75: ...eplacing the storage processor remove all cables and Ethernet connectors from the storage processor 2 Loosen the two captive screws at either end of the storage processor See Figure 3 7 3 Pull the release levers out and away from the storage processor See Figure 3 7 4 Gently pull the storage processor from the enclosure while supporting it at its sides 5 Place the storage processor on a static fre...

Page 76: ...ckaging 2 Pull the release levers out and away from the storage processor 3 Align the storage processor with the guides on the sides of the enclosure Gently slide the storage processor into the enclosure while supporting it at its sides 4 Close both release levers simultaneously to fully seat the storage processor 5 Tighten the two captive screws securing the storage processor to the enclosure 6 R...

Page 77: ...l cards at once If the unit needs to have both link control cards removed for an extended period of time that is more than two minutes we recommend that you power off the system to prevent any damage To remove a link control card 1 If connected loosen the two screws securing the copper cable to the link control card expansion EXP port and disconnect it from the link control card as shown in Figure...

Page 78: ...lowly slide it out of its slot See Figure 3 9 Figure 3 9 Removing the Link Control Card 4 After removing the link control card wait at least 6 seconds before re inserting it or inserting another link control card During that time the Core Software discovers that the link control card has been removed EMC1460 Latch ...

Page 79: ... Once the link control card is installed the active LED turns on The activity LEDs of any affected disk modules should resume a steady flicker If the disk activity LEDs do not flicker within 6 seconds remove the link control card and insert it again 1 Lift up the latch on the new link control card 2 Align the link control card with the guides in the slot Gently slide it into the slot 3 Push down t...

Page 80: ...able You can remove the drive fan pack while the IP4700 is powered up If the pack is removed for more than approximately two minutes the storage processors and disk modules power down They will power up when you reinstall the drive fan pack To remove the drive fan pack 1 Grasp the latches on the drive fan pack and squeeze them together as shown in Figure 3 10 2 Gently pull the pack out of the encl...

Page 81: ...g an IP4700 As soon as the pack is disconnected from each power supply the drive fan pack fault LED turns off if it was not already off the IP4700 fault LED on the front panel turns on if it was not already on the cooling fault LED on each power supply flashes ...

Page 82: ...ith the status light in the upper right corner See Figure 3 11 Figure 3 11 Drive Fan Pack Fault LED 1 Grasp the latches on the new drive fan pack and squeeze them together 2 Align the drive fan pack with the slot and gently slide the pack into the slot until it clicks into place 3 Release the latches As soon as the drive fan pack is in place the fans start spinning The cooling fault LED also turns...

Page 83: ...wait five seconds before turning the other off Replace the failed power supply with the same type of power supply as shown in the power supply section of Chapter 1 Be sure to correctly identify the correct power supply PS A or PS B If the wrong power supply is shut off the system will power down To remove a power supply module 1 Remove the drive fan pack See Replacing the Drive Fan Pack on page 3 ...

Page 84: ...3 3 24 IP4700 Installation and Service Guide Servicing and Upgrading an IP4700 Figure 3 12 Releasing the Top Power Supply PS A Latch Figure 3 13 Removing the Top Power Supply PS A EMC1454 Latch EMC1455 ...

Page 85: ...3 Replacing a Power Supply Module 3 25 Servicing and Upgrading an IP4700 Figure 3 14 Releasing the Bottom Power Supply PS B Latch Figure 3 15 Removing the Bottom Power Supply PS B EMC1456 Latch EMC1457 ...

Page 86: ...ake sure that the latch is as far to the right as possible 2 Align the power supply with the enclosure slot Gently slide it into the slot until the latch moves to the middle of the slot 3 With your thumb push the latch right or left until it snaps into place 4 Plug the ac line cord into the power supply s ac inlet 5 Route the cord along the power supply to the side of the enclosure See Figure 3 16...

Page 87: ...n IP4700 Figure 3 16 Routing the Power Cord in the Enclosure 7 Plug the end of the cord into one of the cabinet s power outlets 8 Set the power supply s power switch to the on 1 position 9 Reinstall the fan pack See Replacing the Drive Fan Pack on page 3 20 EMC1474 ...

Page 88: ...3 3 28 IP4700 Installation and Service Guide Servicing and Upgrading an IP4700 Replacing an SPS For detailed removal and replacement procedures for an SPS refer to Chapter 4 The Standby Power Supply SPS ...

Page 89: ... s disk array storage processor write cache This chapter describes the IP4700 SPS and how to install it Major topics are About the SPS 4 2 Installing an SPS in a Rackmount Tray 4 5 Replacing an SPS in a Rackmount System 4 12 IMPORTANT The SPS is intended to provide backup power for IP4700 enclosures only The Standby Power Supply SPS ...

Page 90: ...y charged Each SPS has two phone jack type connectors and status lights on the right side of its rear panel IMPORTANT Improper storage and handling of an SPS will render the warranty null and void Please see Appendix A for appropriate storage requirements Figure 4 1 shows the SPS unit Figure 4 1 800 Watt DC SPS EMC1466 AC power connector Power switch SPS fault LED amber Replace battery LED amber O...

Page 91: ...ger support loads When the battery reaches this state and no other on line SPS is connected to the IP4700 the file server flushes all cache data to disk and disables caching This LED stays active until the SPS completes a successful power test Replace the SPS as soon as possible See Replacing an SPS in a Rackmount System on page 4 12 On battery Amber The ac line power is no longer available and th...

Page 92: ...nlet power and the SPS is shut down all status lights will be off When power returns the SPS starts recharging It may reach a state of full charge relatively quickly If power remains off for a long period days or weeks the battery may require more time to charge fully The recharge times are explained in Appendix A The storage processor will not use the write cache unless it detects at least one fu...

Page 93: ...e placed directly beneath the enclosure to which it will connect EMC assumes that the person who installed the SPS tray mounted it directly beneath the IP4700 To install an SPS in a rackmount tray IMPORTANT The SPS weighs 9 1 kg 20 pounds 1 Remove the SPS from its packaging and place it on a clean static free surface 2 Use two screws to fasten an attachment bracket to the rear left side of the lef...

Page 94: ...er Supply SPS Figure 4 3 Fastening the Attachment Brackets to the SPS Figure 4 4 Sliding the SPS into the Mounting Tray EMC1686 Screw 2 Screw 2 Right attachment bracket Left attachment bracket EMC1687 Standby power supply A Standby power supply B Mounting tray ...

Page 95: ... the tray See Figure 4 5 6 Use four screws to fasten an attachment bracket to the left and right SPS as shown in Figure 4 5 7 Use two screws to fasten the right SPS s attachment bracket to the mounting flange on the tray See Figure 4 5 Figure 4 5 Securing the Two SPS Units to the Cabinet EMC1693 Middle attachment bracket Screw 2 Screw 4 ...

Page 96: ... Standby Power Supply SPS 8 At the front of the system remove the mounting tray bezel by pressing the bezel clips inward and pulling the bezel gently toward you See Figure 4 6 Figure 4 6 Removing the Mounting Tray Bezel EMC1690 Bezel clip Bezel clip ...

Page 97: ...PS 9 At the front of the tray fasten two screws through the front panel into each SPS as shown in Figure 4 7 10 Press the mounting tray bezel on to the front of the unit until it snaps into place Figure 4 7 Fastening the SPS Unit s to the Front of the Tray EMC1689 Screw 4 ...

Page 98: ... the cabinet power strips and the SPS ac inlets See Figure 4 8 12 Connect ac cables between the SPS outlets and the IP4700 ac power supply inlets Refer to Figure 4 8 Figure 4 8 Connecting AC Cables Between the SPS and Power Supply Inlets EMC1465 Rear of cabinet Power supply A Power supply B SPS B SPS A ...

Page 99: ...SPSs and Storage Processors 14 Make sure the power switch for each SPS see Figure 4 1 is in the on 1 position The SPS begins charging the moment you connect it to ac power The amount of time needed to charge it depends on the time spent in storage and the previous depth of discharge as explained in Appendix A Write caching cannot occur with an IP4700 unless at least one SPS connected to it is full...

Page 100: ...ed replacement ready Small and medium Phillips screwdrivers To replace an SPS 1 On the SPS to be replaced turn power off using the SPS power switch shown in Figure 4 1 The On battery LED may come on for a maximum of 90 seconds Wait for the LED to go off 2 Unplug the ac inlet cable ac outlet cable and interface cable connector from the SPS 3 To maintain redundant power plug the ac outlet cable into...

Page 101: ...ng an SPS in a Rackmount System 4 13 The Standby Power Supply SPS Figure 4 10 Removing the Mounting Tray Bezel Figure 4 11 Removing the Front Tray Screws for the SPS EMC1690 Bezel clip Bezel clip EMC1692 Screw 2 ...

Page 102: ...e the two screws securing the left attachment bracket to the tray See Figure 4 12 7 Remove the four screws securing the middle attachment bracket that secures both SPSs to the mounting tray as shown in Figure 4 12 Figure 4 12 Removing the Attachment Brackets EMC1693 Middle attachment bracket Screw 2 Screw 4 ...

Page 103: ...ckmount System 4 15 The Standby Power Supply SPS 8 Remove the SPS you want to replace See Figure 4 13 9 Pack the failed SPS in its original container for return to the factory Figure 4 13 Removing an SPS from the Cabinet EMC1694 ...

Page 104: ...PS 10 Use two screws to fasten the attachment bracket to the outside edge of the replacement SPS See Figure 4 14 Figure 4 14 Fastening an Attachment Bracket to the Replacement SPS 11 Insert the replacement SPS into the mounting tray EMC1695 Screw 2 Left attachment bracket ...

Page 105: ...e replacement SPS s attachment bracket to the tray Tighten the screws securely See Figure 4 15 13 Use four screws to replace the attachment bracket between the two SPS Tighten the screws securely See Figure 4 15 Figure 4 15 Securing the Attachment Brackets EMC1693 Middle attachment bracket Screw 2 Screw 4 ...

Page 106: ...he filler panel snap fingers together and slide the filler panel over them until it clicks into place 16 Reconnect the ac inlet outlet and interface cables as shown in Figure 4 8 17 Turn power on at the SPS power switch See Figure 4 1 The SPS begins charging its batteries the moment you connect it to ac power The amount of time needed to charge them depends on the time spent in storage and previou...

Page 107: ...A This appendix describes the IP4700 technical specifications Major topics are IP4700 Technical Specifications A 2 Operating Limits A 6 Shipping and Storage Requirements A 7 SPS Technical Specifications A 8 Technical Specifications and Operating Limits ...

Page 108: ...A failure of one of the two power supplies in the IP4700 results in the remaining supply and cord supporting the full load You must use a rackmount cabinet with ac power distribution and have main branch ac distribution that can handle these values for the IP4700 and each DAE in the cabinet Requirement Description ac line voltage 100 to 240 Vac 10 single phase 47 to 63 Hz ac line current 8 0 A max...

Page 109: ...to indicate such compliance and certification as required Item Measurement Height 28 59 cm 11 25 in 6 5 NEMA units U including mounting hardware Width 44 5 cm 17 5 in mounting bars fit standard 19 inch NEMA cabinets Depth 70 02 cm 27 57 in front door to back of drive fan pack 67 10 cm 26 42 in enclosure front to back of drive fan pack 64 12 cm 25 24 in rail front to back of drive fan pack Weight I...

Page 110: ...0 Safety of Information Technology Equipment including Electrical Business Equipment TUV GS and CB REPORT Standard Description FCC Part 15 Class A Radio Frequency Device Requirements ICES 003 Class A Interference Causing Equipment Standard Digital Apparatus CE Mark European EMC Directive Low Voltage Directive Requirements Including CISPR22 Class A Limits Methods of Measurement of Radio Interferenc...

Page 111: ...cations and Operating Limits Fibre Channel Related Standards Standard Description Fibre Channel Physical and signaling interface FC PH Revision 4 4 Fibre Channel Arbitrated Loop FC AL Revision 4 5 Fibre Channel Private Loop Direct Attach PLDA Revision 1 10 ...

Page 112: ...isted above for temperature and humidity must not be exceeded inside the closed cabinet in which the IP4700 and any DAEs are mounted Mounting equipment in a cabinet directly above or below a IP4700 does not restrict air flow to the file server because air flows through the IP4700 from front to back Cabinet doors must not impede the front to back air flow Requirement Description Ambient temperature...

Page 113: ...al Specifications and Operating Limits Shipping and Storage Requirements Requirement Description Ambient temperature 40 C to 65 C 40 F to 149 F Temperature gradient 25 C hr 77 F hr Relative humidity 10 to 90 noncondensing Elevation 7625 m 25 000 ft ...

Page 114: ...ate 9600 Parity None Voltage 100 V ac to 240 V ac 10 10 single phase 47 Hz to 63 Hz auto ranging Current draw 800 watt 8 5 A max at 100 V ac input when fully loaded Input power 800 watts 850 watts maximum Output Power 800 watts 800 watts maximum Chassis power inlet IEC 320 C14 Appliance Connector panel mount Chassis power outlet EC 320 C13 Appliance Connector panel mount Charge times After full po...

Page 115: ...ides of the SPS Non Operating Limits Shipping and Storing Dimensions and Battery Information Dimensions Service Clearance Ambient temperature 10 C to 40 C 50 F to 104 F Relative humidity 20 to 80 noncondensing Elevation 2439 m 8000 ft Ambient temperature 40 C to 65 C 40 F to 149 F Gradient maximum 24 C hr 75 F hr Relative humidity 10 to 90 noncondensing Elevation 7625 m 25 000 ft Height 4 02 cm 1 ...

Page 116: ...eries This test lasts a few seconds It does not verify battery capacity but does check connectivity and functionality This test is transparent to other components in the array If an actual power failure occurs during the test the test is terminated and the unit goes into On Battery mode Full At each storage system startup the system software initiates a full power test During the test the system d...

Page 117: ...nce and certification as required Safety Standards EN 60950 Safety of Information Technology Equipment including Electrical Business Equipment UL 1950 Safety of Information Technology Equipment including Electrical Business Equipment CSA 22 2 No 950 Safety of Information Technology Equipment including Electrical Business Equipment EMI Standards EN55022 Class B verified Limits and Methods of Measur...

Page 118: ...MC1696 SP interface connector Interface Connector Console or Monitor Connector Pin Function Pin Function 1 Ground 1 No connection 2 SP receive from console 2 No connection 3 SP transmit to console 3 Ground 4 Ground 4 SP transmit to console 5 SPS transmit to SP 5 SP receive from console 6 SPS receive from SP 6 Ground ...

Page 119: ... LUN logical unit usually as one of several types of RAID group BTU British Thermal Unit A standard measure of a device s heat output C cache See storage system caching CRU customer replaceable unit A hardware component such as a disk module that anyone can install or replace D DAE Disk Array Enclosure A storage device that includes an enclosure up to 10 disk modules one or two Fibre Channel link ...

Page 120: ...d so on up to a total of 10 enclosures EMI electromagnetic interference Electronic radiation emitted by an electrical device The levels of EMI are strictly controlled for data processing equipment The EMI standards are explained after the Notice page near the beginning of the manual ESD electrostatic discharge The discharge of an accumulated electrical charge static This can severely damage delica...

Page 121: ... PDU power distribution unit A device for the distribution of ac line power from one inlet to multiple outlets Multiple PDUs in a rackmount cabinet storage system provide higher availability since the power continues if one PDU or its ac source if the PDUs use separate ac sources loses power power supply An essential element of the file server An IP4700 has two power supplies PS A and PS B It can ...

Page 122: ...cessor SP SPS standby power supply A unit otherwise known as a battery backup unit that provides backup power in case of a power outage An SPS is required for storage system write caching If power fails the SPS allows the storage processor to write the data from its cache to disk You can replace an SPS under power without interrupting applications storage processor SP A printed circuit board with ...

Page 123: ... copper removing from link control card 3 17 specifications for link control card A 3 requirements 2 2 carrier drive 1 13 charge time battery pack A 8 circuit breaker 4 2 configurations 1 18 cooling fault LED 3 4 copper cabling link control card LCC specifications A 3 removing from link control card LCC 3 17 CRUs customer replaceable units defined 1 4 disk module adding 3 8 description 1 13 instal...

Page 124: ...eplacing 3 20 status light 3 4 drives disk 1 13 E EA enclosure address about 2 6 defined 2 lights 1 7 3 3 EMI electromagnetic interference standards certification compliance A 4 enclosure 1 6 description 1 6 front panel description 1 8 midplane description 1 9 ESD electrostatic discharge avoiding damage by 3 6 defined 3 6 F fan pack drive description 1 17 removing 2 16 replacing 3 13 storage proce...

Page 125: ...n 3 5 size A 3 standards certification compliance A 3 status 3 2 status LEDs drive fan pack fault 3 3 storage processor fan pack fault 3 3 status lights 1 8 storage processor fan pack description 1 17 replacing 3 13 technical specifications A 2 weight A 3 width A 3 J JBOD just a box of disks See DAE Disk Array Enclosure L LEDs IP4700 status 3 2 link control card LCC 3 19 length restrictions copper...

Page 126: ...ay 4 5 part number 4 12 standards certification compliance A 11 safety A 11 technical specifications see Appendix A standards certification compliance A 3 A 11 electromagnetic interference EMI A 6 safety A 11 status lights 3 2 status monitoring DAE 3 2 storage processor SP adding 3 16 defined 4 description 1 10 fan pack 1 17 description 1 18 replacing 3 13 3 23 status 3 3 status LED 1 17 1 18 stat...

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