3.
If the problem is resolved, restart the system, enter the System Setup, and check if the non-
functioning USB ports are enabled.
Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved
(older operating systems may not support USB 3.0).
4.
In the
IDRAC Settings Utility
, ensure the
USB Management Port Mode
is configured as
Automatic
or
Standard OS Use
.
5.
Replace the keyboard/mouse with a working keyboard/mouse.
If the problem is not resolved, proceed to the next step to begin troubleshooting other USB devices
attached to the system.
6.
Power down all attached USB devices and disconnect them from the system.
7.
Restart the system and, if your keyboard is functioning, enter the System Setup.
8.
Verify that all USB ports are enabled on the
Integrated Devices
screen, in the System Setup options.
9.
Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.
If your keyboard is not functioning, you can also use remote access.
10.
If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the
BIOS to the default settings.
11.
In the
IDRAC Settings Utility
, ensure the
USB Management Port Mode
is configured as
Automatic
or
Standard OS Use
.
12.
Reconnect and power on each USB device one at a time.
13.
If a USB device causes the same problem, power down the device, replace the USB cable with a
known good cable, and power up the device.
Next steps
If all troubleshooting fails, see
Troubleshooting iDRAC Direct (USB XML configuration)
For information on USB storage device and server configuration, see the Integrated Dell Remote Access
Controller User's Guide at
dell.com/esmanuals
.
Steps
1.
Ensure your USB storage device is connect to the front USB Management Port, identified by
icon.
2.
Ensure your USB storage device is configured with an NTFS or a FAT32 file system with only one
partition.
3.
Verify that the USB storage device is configured correctly. For more information on configuring the
USB storage device, see the Integrated Dell Remote Access Controller User's Guide at
dell.com/
esmanuals
.
4.
In the
IDRAC Settings Utility
, ensure the
USB Management Port Mode
is configured as
Automatic
or
iDRAC Direct Only
.
5.
Make sure the
iDRAC Managed: USB XML Configuration
option is either
Enabled
or
Enabled only
when the server has default credential settings
.
6.
Remove and re-insert the USB storage device.
7.
If import operation does not work, try with a different USB storage device.
Next steps
If all troubleshooting fails, see
153
