10
Getting help
Contacting Dell
Dell provides several online and telephone-based support and service options. If you do not have an
active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer-service issues:
1.
Go to
dell.com/support
.
2.
Select your country from the drop-down menu on the bottom right corner of the page.
3.
For customized support:
a. Enter your system Service Tag in the
Enter your Service Tag
field.
b. Click
Submit
.
The support page that lists the various support categories is displayed.
4.
For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
Locating your system Service Tag
Your system is identified by a unique Express Service Code and Service Tag number. The Express Service
Code and Service Tag are found on the front of the system by pulling out the information tag.
Alternatively, the information may be on a sticker on the chassis of the system. This information is used
by Dell to route support calls to the appropriate personnel.
Quick Resource Locator
Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to
videos. This can be done by visiting
dell.com/QRL
or by using your smartphone or tablet and a model
specific Quick Resource (QR) code located on your Dell PowerEdge system. To try out the QR code, scan
the following image.
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