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Dell Dimension XPS Txxx and Txxxr Systems Reference and Troubleshooting Guide

Summary of Contents for Dimension XPS 50

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Page 2: ...marks of Dell Computer Corporation Intel LANDesk and Pentium are registered trademarks and Streaming is a trademark of Intel Corporation MS DOS Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation VESA is a registered trademark of Video Electronics Standards Association Other trademarks and trade names may be used in this document to refer to either the entities clai...

Page 3: ...pherals are electrically rated to oper ate with the AC power available in your location Before working inside the computer unplug the system to help prevent electric shock or system board damage Certain system board components continue to receive power any time the computer is connected to AC power To help avoid possible damage to the system board disconnect the power cable to your computer and th...

Page 4: ...and keyboard are directly in front of you as you work Special shelves are available from Dell and other sources to help you correctly position your keyboard Set the monitor at a comfortable viewing distance usually 510 to 610 millimeters 20 to 24 inches from your eyes Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the ...

Page 5: ...ouching an unpainted metal surface on the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components 3 Disconnect the power cable to your computer and then press the power button to ground the system board monitor screen at or below ey...

Page 6: ...y its pins Static electricity can harm delicate components inside your computer To prevent static damage discharge static electricity from your body before you touch any of your computer s electronic components such as the microprocessor You can do so by touching an unpainted metal surface on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal sur...

Page 7: ...structions for using the Dell Diagnostics Chapter 5 Software Solutions has information on reinstalling drivers and the operating system Chapter 6 Checking Inside Your Computer presents troubleshooting proce dures for system components such as expansion cards memory and drives Chapter 7 Getting Help provides information on obtaining technical assis tance Users who have been unable to resolve proble...

Page 8: ...puter hardware and answers to commonly asked questions To open the Help click the Start button point to Programs Dell Documents and then click Dell Dimension Help You may also double click the Dell Documents icon on the Windows desktop click System Information click System Documentation and then click Dell Dimension Help Online documentation is included for your computer devices such as a video or...

Page 9: ...urposes only and are not intended to be typed when referenced Example Use the format command to In contrast commands presented in the Courier New font are part of an instruc tion and intended to be typed Example Type format a to format the diskette in drive A Filenames and directory names are presented in lowercase bold Examples autoexec bat and c windows Syntax lines consist of a command and all ...

Page 10: ... Screen text is presented in the Courier New font Example The following message appears on your screen No boot device available Example Type md c programs and press Enter Variables are placeholders for which you substitute a value They are presented in italics Example DIMM_x where x represents the DIMM socket designation ...

Page 11: ...g the Computer Monitor and Keyboard Exteriors 1 6 Cleaning the Mouse 1 6 Cleaning Diskette Drives 1 7 Power Protection Devices 1 7 Surge Protectors 1 7 Line Conditioners 1 7 Uninterruptible Power Supply 1 7 Safety First For You and Your Computer 2 1 Installation Guidelines 2 2 Removing and Replacing the Computer Cover and Support Beam 2 2 Inside Your Computer 2 5 System Board 2 7 Jumpers 2 9 Expan...

Page 12: ... 3 5 Inch Drives 3 9 Upper 3 5 Inch Bay 3 9 Lower 3 5 Inch Bay Mini Tower Chassis Only 3 11 Installing EIDE Hard Disk Drives 3 13 Primary Hard Disk Drive Bay 3 13 Secondary Hard Disk Drive Bay 3 14 Partitioning and Logically Formatting an EIDE Hard Disk Drive 3 17 Installing SCSI Devices 3 17 SCSI Configuration Guidelines 3 17 SCSI ID Numbers 3 17 SCSI Cables and SCSI Termination 3 18 General Proc...

Page 13: ...3 Adjusting Volume Control 5 4 Using Windows Power Management Features 5 5 Reinstalling Drivers 5 6 Your System s Drivers 5 6 Using the Dell Dimension ResourceCD to Reinstall Drivers 5 6 Temporarily Disabling the Virus Scanning Program 5 7 Resolving Software and Hardware Incompatibilities 5 8 Reinstalling Windows 98 5 9 Expansion Cards 6 1 Modem 6 3 Sound Cards 6 4 Video Cards 6 4 Network Cards 6 ...

Page 14: ...m B 1 Using the System Setup Program B 2 System Setup Screens and Options B 3 Main Screen B 4 Advanced Screen B 6 Peripheral Configuration Submenu B 8 IDE Configuration Submenu B 10 Primary IDE Master Submenu B 12 Diskette Options Submenu B 13 DMI Event Logging Submenu B 14 Video Configuration Submenu B 15 Resource Configuration Submenu B 16 Security Screen B 17 Power Screen B 18 Boot Screen B 20 ...

Page 15: ...nicamente para México D 8 3 4 1 3 Limited Three Year Warranty U S Only E 1 Coverage During Year One E 1 Coverage During Years Two and Three E 2 General Provisions E 2 Limited Three Year Warranty Canada Only E 3 Coverage During Year One E 4 Coverage During Years Two and Three E 4 General Provisions E 5 One Year End User Manufacturer Guarantee Latin America and the Caribbean Only E 6 Guarantee E 6 E...

Page 16: ...alling a Drive in the Upper 3 5 Inch Drive Bay 3 10 Figure 3 10 Installing a Drive in the Lower 3 5 Inch Drive Bay Mini Tower Chassis Only 3 12 Figure 3 11 Installing a Drive in the Primary Hard Disk Drive Bay 3 14 Figure 3 12 Secondary Hard Disk Drive Assembly 3 15 Figure 3 13 Secondary Hard Disk Drive Bracket 3 16 Figure 3 14 Internal SCSI Cables 3 18 Figure 4 1 Diagnostics Menu 4 11 Figure 4 2 ...

Page 17: ...ifications A 1 Table B 1 System Setup Navigation Keys B 2 Table B 2 Main Screen Menu Options B 4 Table B 3 Advanced Screen Menu Options B 6 Table B 4 Peripheral Configuration Submenu Options B 8 Table B 5 IDE Configuration Submenu Options B 10 Table B 6 Primary IDE Master Submenu Options B 12 Table B 7 Diskette Options Submenu Options B 13 Table B 8 DMI Event Logging Submenu Options B 14 Table B 9...

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Page 19: ...ffers the following hardware features An Intel Pentium III microprocessor that runs at an external speed of 100 mega hertz MHz The Intel Pentium III processor in your computer includes Streaming Single Instruction Multiple Data SIMD Extensions This technology improves the per formance of 3D graphics 3D audio and other advanced application programs such as speech recognition software The Main scree...

Page 20: ...ttachment ATA 33 Ultra direct memory access DMA hard disk drives CD ROM drives Zip drives and tape drives NOTES The ATA 66 controller card supports ATA 66 Ultra DMA hard disk drives Inconsistencies in the manufacturing of CD ROM media may cause some higher speed CD ROM drives to vibrate more than others Such vibration and associated noise do not indicate a defect in the drive or the CD One serial ...

Page 21: ...trator to manage and troubleshoot personal computers from one or more systems For additional information about LANDesk refer to the documentation that accompa nied the software Wakeup On LAN PCI 2 1 capability if a Wakeup On LAN capable network card is installed This feature when enabled in the system setup program allows the system to be started up from a server management console Wakeup On LAN c...

Page 22: ... files at one time or another viruses can corrupt files and hard disk drives can fail after extended use To avoid data loss regularly back up the data files on the hard disk drive If you should lose the contents of your hard disk drive you can reinstall programs but your data files will be lost if you do not have a backup Your Dell installed drivers and online documentation are preserved on the De...

Page 23: ...scussed in the previous section provides insurance in case a virus does infect your system As it draws in air to cool the computer the power supply fan also draws dust and other particles into the computer This contaminant buildup increases the system s internal temperature and interferes with component operation To minimize these conditions Dell recommends keeping your work environment clean In p...

Page 24: ...gent Do not soak the cloth in the solution you must not let the solution drip inside the computer or keyboard 5 Use the moistened cloth to wipe the computer cover the keyboard and the exte rior of the monitor If the screen cursor skips or moves abnormally clean your mouse by performing the following steps 1 Turn the retainer ring counterclockwise to remove the ball 2 Wipe the ball with a clean lin...

Page 25: ...hone lines and should be disconnected during electrical storms Many surge protectors have a phone jack for modem protection Network connections cannot be protected by surge protectors Therefore always disconnect the network cable from the network card connector during electrical storms Surge protectors do not offer protection against brownouts which occur when the voltage drops more than 20 percen...

Page 26: ... the battery can supply power following an AC power loss decreases with additional hardware UPS systems can cost a few hundred dollars to several thousand dollars depending on the operating time they provide when AC power is lost UPS systems with 5 minutes of battery power let you conduct an orderly shutdown of the system but are not intended to provide continued operation A UPS system should be U...

Page 27: ...Ground yourself by touching an unpainted metal surface on the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components 3 Disconnect the power cable to your computer and then press the power button to ground the system board 4 Disconn...

Page 28: ...assis One chassis uses a cover with an inte grated support beam In the other chassis the support beam is attached to the chassis and must be removed to access internal components To remove the computer cover and support beam from a desktop or mini tower sys tem perform the following steps 1 Observe the Caution for Your Personal Safety and Protection of Your Equipment found earlier in this chapter ...

Page 29: ...e the cover back about an inch and then lift it straight up off the chassis If necessary use both hands and work one side at a time 5 Pull up the front end of the support beam see Figure 2 2 until it snaps free from its fastener Lift the front of the beam until the hinged tabs on the back end of the beam clear their slots cover mounting thumbscrew coverrelease latches 2 chassis foot ...

Page 30: ...ith airflow inside the computer 2 Check to see that no tools or extra parts including screws are left inside the computer 3 Slip the support beam s hinged tabs into their slots see Figure 2 2 and lower the beam Then place the lock tab into its fastener and press down on the front end of the beam until it snaps into position 4 Position the cover on the chassis approximately 1 inch back Slide the co...

Page 31: ...erface cable con nects a drive to an interface connector on the system board or on an expansion card The system board the large printed circuit board mounted vertically in the bottom half of the mini tower chassis or secured to the bottom of the desktop chassis holds the computer s control circuitry and other electronic components Some hardware options are installed directly onto the system board ...

Page 32: ... fan system board chassis card guide assembly contains primary hard disk drive filler brackets drive cage diskette drive interface cable DC power cables power supply drive bays typical bezel power button hard disk drive access indicator reset button secondary hard disk drive bracket power indicator ...

Page 33: ...nector FLOPPY secondary EIDE channelconnector SEC IDE DIMM sockets BANK 0 BANK 1 BANK 2 configuration jumper J8A1 chassis cooling fan connector J7M1 control panel connector J8H1 3 3 V power input connector 3 3 USB connectors USB0 USB1 SCSI hard disk drive access indicator cable connector J8J1 accelerated graphics port connector AGP power input connector POWER battery socket BT7C1 modem audio cable...

Page 34: ...ated audio ISA1 ISA expansion card connector black color J4J1 Microprocessor SECC2 package connector J4M1 Microprocessor fan connector J7M1 Chassis cooling fan connector J8A1 Configuration jumper J8H1 Control panel connector J8J1 SCSI hard disk drive access indicator cable connector KEYBD Keyboard connector LINE IN Line in jack for systems with integrated audio LINE OUT Line out jack for systems w...

Page 35: ...of pin 1 Figure 2 5 shows the location of the system board configuration jumper in your com puter Table 2 2 describes the settings and functions of the configuration jumper PARALLEL Parallel port connector sometimes referred to as LPT1 PCIn PCI expansion card connectors natural color POWER Power input connector PRI IDE Primary EIDE channel connector SEC IDE Secondary EIDE channel connector TELEPH ...

Page 36: ...settings and installed password s are retained when the system boots In this mode an automatic recovery is attempted if the BIOS detects that any of its main blocks are corrupted Maintenance mode Starting the system in Maintenance mode jumper on pins 2 3 automatically starts the system setup program adds the Mainte nance option to the menu bar and displays the Maintenance screen The Maintenance sc...

Page 37: ... of five PCI and ISA expansion cards can be installed Make sure you have a slot available for the type of card you are installing Also check the Windows 98 Device Manager Windows 2000 Device Manager or Windows NT Diagnostics for an available interrupt request IRQ line that is supported by the card To check Windows 98 resources perform the following steps 1 Click the Start button point to Settings ...

Page 38: ... cards Plug and Play ISA expansion cards and PCI expansion cards The system basic input output system BIOS allows you to install both PCI and ISA Plug and Play expansion cards without performing manual configuration tasks NOTE If you are using the Windows NT operating system you should configure an ISA expansion card manually If you do not have a manually configurable card you can use the ISA Conf...

Page 39: ...overs the card slot opening for the expansion slot you intend to use see Figure 2 7 5 Insert the expansion card firmly into the expansion card connector Cutouts in the card edge connector align with crossbars in the expansion card connector Gently rock the card into the connector until it is fully seated see Figure 2 8 If the expansion card is full length insert the front end of the card into the ...

Page 40: ...e connector is completely seated in the expansion card connector The bottom of the card mounting bracket must be inside the card slot opening and the top of the bracket must be flush against the chassis with the notch aligned with the screw hole in the chassis see Figure 2 9 Expansion Cards in Chapter 6 provides more information on cor rectly seating an expansion card expansion card card edge conn...

Page 41: ...t beam according to the instructions in Removing and Replacing the Computer Cover and Support Beam found earlier in this chapter 2 If necessary disconnect any cables connected to the card 3 Remove the screw from the card mounting bracket 4 Grasp the card by its top corners and ease it out of its connector 5 If you are removing the card permanently install a metal filler bracket over the empty card...

Page 42: ...Txxx and Txxxr systems can use SDRAM modules that provide error checking and correction ECC capabilities To support ECC all installed DIMMs must be ECC capable NOTES You can mix DIMM sizes and install them in any order in the memory banks leaving a bank unoccupied if necessary Dell recommends but does not require that you fill the sockets in order starting with Bank 0 As the amount of system memor...

Page 43: ...onnect your computer and devices to their electrical outlets 6 Reboot the computer system and press Del when prompted to enter the sys tem setup program Verify that the amount displayed for System Memory on the Main screen is correct If the memory total is incorrect turn off the system remove the computer cover and support beam and reseat the DIMMs in their sockets Then repeat steps 5 and 6 7 Inse...

Page 44: ... Dell Diagnostics to test all installed DIMMs For instructions refer to Running the Dell Diagnostics in Chapter 4 1 00 To remove a DIMM perform the following steps 1 Remove the computer cover and support beam according to the instructions in Removing and Replacing the Computer Cover and Support Beam found earlier in this chapter 2 Press outward on the plastic securing clips at each end of the DIMM...

Page 45: ...attery To replace the system battery with another CR2032 coin cell battery perform the fol lowing steps 1 Make a copy of the screens in the system setup program You will need a written or printed copy of the system configuration information to restore the correct settings later Refer to Appendix B System Setup Program for instructions 2 Remove the computer cover and support beam according to the i...

Page 46: ...nd support beam and reconnect your computer and devices to their electrical outlets 6 Reboot the computer system press Del when the blue Dell logo screen appears to enter the system setup program and restore the correct settings Refer to Appendix B System Setup Program for instructions battery socket BT7C1 battery ...

Page 47: ...on The remainder of the chapter covers the installation of different types of drives To remove the bezel perform the following steps 1 Remove the computer cover and support beam as described in Removing and Replacing the Computer Cover and Support Beam in Chapter 2 2 While facing the front of the computer press in the tabs at the top and side of the bezel as shown in Figure 3 1 3 tabs 3 bezel beze...

Page 48: ...assis In the desktop chassis it holds up to two half height 5 25 inch devices and one 3 5 inch device The drive cage must be removed to install a drive in one of its bays 1 To remove the drive cage perform the following steps 1 Remove the bezel as described in the previous section 2 Note the location and orientation of any cables attached to devices in the drive cage then disconnect the cables 3 R...

Page 49: ...he drive cage into the chassis Slide the drive cage toward the back of the chassis so that the tabs on the chassis fully insert into the slots on the drive cage The drive cage and chassis contain matching scribe marks that should line up when the drive cage is correctly installed 2 Replace the screw that secures the drive cage to the chassis 3 Reconnect any cables you disconnected earlier screw dr...

Page 50: ...er in this chapter 1 After you have removed the bezel remove the front panel insert for the bay you plan to use From the back of the bezel as shown for the mini tower chassis in Figure 3 3 press the release tab to the side Then rotate the insert toward you and remove it from the bezel For mini tower computers you must remove the upper insert to remove the lower insert 1 If you permanently remove a...

Page 51: ...onnector on the interface cable is the slave drive drive 1 Refer to the drive s documentation for instructions on setting the Cable Select jumper position When installing a drive you connect two cables a DC power cable and an interface cable to the back of the drive The DC power cable comes from the power supply and contains a 4 pin connector that is keyed to avoid incorrect insertion Do not force...

Page 52: ...ble to pin 1 of the drive s interface connector For the location of pin 1 look for a silk screened 1 next to the interface connector or refer to the documentation that came with the drive The drive cage typically holds diskette drives Zip drives tape drives and CD ROM drives up to two half height 5 25 inch devices and two 3 5 inch devices in the mini tower chassis In the desktop chassis it holds u...

Page 53: ...e 3 6 by pressing in the two tabs on the right side and rotat ing the insert toward you until the retaining hook disengages from the drive cage If you permanently remove the drive later reinstall the insert by fitting the hook into the slot on the left side of the drive cage rotating the insert into place and snapping the tabs on the right side of the insert into the slots in the drive cage 4 Slid...

Page 54: ...rive as described earlier in Connecting Drives 8 Attach the appropriate interface cable to the drive If you installed a controller card in step 5 attach the other end of the interface cable to the controller card rather than the system board 6 9 Replace the bezel as described earlier in Removing and Replacing the Bezel 10 Make sure that no cable connections were loosened during the procedure Arran...

Page 55: ...r 3 5 inch bay perform the following steps 1 Prepare the drive for installation as described earlier in Configuring Drives 2 Remove the drive cage as described earlier in Removing the Drive Cage 3 Remove the plastic insert from the bezel as described earlier in Removing a 3 5 Inch Insert 4 Remove the 6 32 x 1 4 inch screw securing the drive bracket to the drive cage and remove the bracket Attach t...

Page 56: ...bay and secure it to the drive cage with one screw on each side as shown in Figure 3 9 NOTE Be sure to use the 1 4 inch drive bracket mounting screw removed in step 4 on the right side of the drive and the smaller 3 mm screw on the left side 1 5 drive bracket 3 mm screws for drive assembly 3 1 4 inch drive bracket mounting screw ...

Page 57: ...fere with replacing the computer cover and support beam 13 Replace the computer cover and support beam and tighten the cover mounting thumbscrew 14 Reconnect your computer and devices to their electrical outlets and turn them on 15 If you installed a drive that requires device drivers such as a CD ROM drive refer to the drive s documentation for driver installation instructions 16 Verify the corre...

Page 58: ... expansion slot now refer to Expansion Card Upgrades in Chapter 2 for instructions Install the card as close as possible to the drive cage 7 Reinstall the drive cage as described earlier in Replacing the Drive Cage 8 Connect a DC power cable to the drive as described earlier in Connecting Drives 9 Attach the appropriate interface cable to the drive If you installed a controller card in step 6 atta...

Page 59: ... disk drives One bay is occupied with your Dell installed hard disk drive Use the procedures in this section to upgrade a hard disk drive or install a second drive To install a drive in the primary hard disk drive bay perform the following steps 1 Prepare the drive for installation as described earlier in Configuring Drives NOTE For EIDE drives the boot drive should correspond to Primary IDE Maste...

Page 60: ...nd devices to their electrical outlets and turn them on 11 Verify the correct operation of the drive by running the Dell Diagnostics refer to Running the Dell Diagnostics in Chapter 4 To install a drive in the secondary hard disk drive bay perform the following steps 1 Prepare the drive for installation as described earlier in Configuring Drives 2 Remove the bezel as described earlier in Removing ...

Page 61: ...ew drive with its circuit board facing the inside of the bracket Align the two tabs on the inside of the bracket with two screw holes in the side of the drive and rotate the drive into the bracket as shown in Figure 3 13 Secure the drive to the bracket with one screw on the side opposite the tabs secondary hard disk drive assembly drive assembly mounting screws 2 card guide assembly ...

Page 62: ...ctor on the system board 10 Replace the bezel as described earlier in Removing and Replacing the Bezel 11 Make sure that no cable connections were loosened during the procedure Arrange cables so that they will not interfere with replacing the computer cover and support beam 12 Replace the computer cover and support beam and tighten the cover mounting thumbscrew 13 Reconnect your computer and devic...

Page 63: ...SCSI cable This cable can be used to attach a variety of SCSI devices hard disk drives tape drives and so on The SCSI host adapter configures the devices attached to it as one subsystem not as independent devices Although SCSI devices are installed essentially the same way as other devices their configuration requirements are different 2 For details on configuring a SCSI subsystem refer to the doc...

Page 64: ...evice depends on the type of device you are installing If you are installing an internal narrow SCSI device such as a CD ROM drive a Zip drive or tape drive you have a 50 pin internal SCSI cable as shown in Figure 3 14 One end of this cable attaches to the SCSI host adapter card The three connectors on the other end of the cable are used for attaching up to three narrow SCSI devices installed in t...

Page 65: ...nly found earlier in this chapter Then continue with step 4 of this procedure To install an external SCSI tape drive continue with step 4 of this procedure 4 If you are installing a SCSI host adapter card configure and install it in an expan sion slot now If a SCSI host adapter card is already installed remove reconfigure and reinstall the card at this time For instructions on configuring the card...

Page 66: ...uctions refer to the documentation that came with the adapter card 7 Connect the SCSI device s to power If you are installing an internal SCSI device connect a DC power cable to the power input connector on the SCSI device If you are installing an external SCSI device connect the socket end of the power cable to the AC power receptacle on the back of the SCSI device Insert the other end of the pow...

Page 67: ...are to perform a tape drive backup and verification test 5 You may need to use different programs than those provided with the operating sys tem to partition and format SCSI hard disk drives Refer to the documentation that came with your SCSI software drivers for information on installing the appropriate drivers and preparing the SCSI hard disk drive for use For the Windows 98 and Windows 2000 ope...

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Page 69: ...ack up Dell installed driver files for Dell installed devices The driver files are preserved on the Dell Dimension ResourceCD NOTE In case of warranty replacement of your hard disk drive you will receive a blank formatted drive from Dell You must reinstall application programs and restore data files To perform an initial check of your computer system perform the following steps NOTE If your comput...

Page 70: ...chapter 5 Perform the checks in Boot Routine found later in this chapter NOTE The boot routine is the operating system s attempt to load its files into memory from the boot up sector on the hard disk drive or bootable diskette 6 If you hear a beep code or see a system message refer to Appendix C Diag nostic Codes Beep Codes and System Messages 7 If appropriate refer to the subsections found later ...

Page 71: ...gnetic influences sources of electromagnetic interference EMI and poor input power or signal quality can interfere with the performance of your computer and attached devices Monitors are especially susceptible to these environmental factors The following items can adversely affect the performance of a computer system Inadequate ventilation from operating the computer in a confined space such as a ...

Page 72: ...mputer boots starts turn it off again and reconnect devices one at a time turning on the system each time to see if the problem returns Turn off the system and swap the monitor and computer power cables Plug a device such as a lamp that you know works into the electrical outlet to make sure the power source is OK 1 NOTE Most of the checks in Table 4 1 require observation of computer functions and ...

Page 73: ...ve double clicking My Computer and then double clicking the icon for drive A If the diskette drive access indicator does not light up refer to Drives found later in this chapter Hard disk drive access indicator The hard disk drive access indicator should quickly flash on and off when you access data on the hard disk drive You can test the drive by double clicking My Computer and then double clicki...

Page 74: ... came with the monitor If you changed the resolution or refresh rate settings of the monitor return the monitor to its manufacturer s recommended settings refer to the monitor documentation Turn off the computer system and examine the video interface cable connector for bent pushed in broken or missing pins Remove any video extension cables reseat the monitor s video interface cable connector and ...

Page 75: ...modem can dial and connect to one Internet service provider ISP or to a fax machine your modem is functioning properly For assistance contact the ISP to which you cannot connect If you are experiencing problems with a modem perform the following checks If you have any other telephone devices plugged into this line such as answering machines dedicated fax machines or line splitters then bypass them...

Page 76: ...ssoci ated noise do not indicate a defect in the drive or the CD Double click My Computer and check to see if the drive is recognized by the sys tem Most of the common boot sector viruses cause the CD ROM or DVD ROM drive to disappear Use virus scanning software to check for and remove any viruses Clean the disc with a soft lint free cloth and isopropyl alcohol Try another CD or DVD title NOTE Bec...

Page 77: ...sourceCD to check your computer s hardware If you find a problem you cannot solve by yourself the diagnostic tests can provide you with important information you will need when talking to Dell s service and support personnel The Dell Diagnostics provides a series of menus and options from which you choose particular test groups or subtests You can also control the sequence in which the tests are r...

Page 78: ...d with your computer system or any MS DOS bootable diskette 3 Turn on the computer 4 When the boot screen appears select Start Computer with CD ROM Support Windows 98 and Windows 2000 or EIDE Support Windows NT 5 At the a prompt type x where x is the drive letter for the CD ROM or DVD ROM drive which is displayed on the line above the a prompt Press Enter For example if your CD ROM drive is drive ...

Page 79: ...the main screen of the diagnostics is presented in the following areas Two lines at the top of the screen identify the version number of the Dell Diagnostics On the left side of the screen the Device Groups area lists the diagnostic test groups in the order they will run if you select All from the Run Tests menu Press the up or down arrow key to highlight a device group On the right side of the sc...

Page 80: ...l Ports device group The online Help in the Dell Diagnostics provides instructions on how to use the pro gram and explains each menu item test group subtest and test and error result To enter the Help menu perform the following steps 1 Highlight Select Devices to Test in the DIAGNOSTICS MENU 2 Press Enter 3 Press h The Help menu options are Menu Keys Device Group Device Test and Versions The onlin...

Page 81: ...rom diskettes Diskettes are flexible recording media sometimes contained in hard shells Diskette recording capacities are small and access times are slow relative to hard disk drives but they provide a convenient means of storing and transferring data Test provides a thorough explanation of the subtest highlighted for a selected device group For example the following description is provided for th...

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Page 83: ...oft Windows 98 and Windows NT operating systems and briefly describes its controls and features For comprehensive instructions on using the pro gram click Help on the YAMAHA DS XG Audio Config window see Figures 5 1 and 5 2 NOTE You do not need to enable the Audio Configuration program if your computer is running Windows 2000 When Windows 2000 was initially installed it automatically installed and...

Page 84: ...ols The Synthesizer tab allows you to enable the musical instrument digital interface MIDI synthesizer functions Reverb Adds a resounding effect to acoustical music Chorus Adds a chorale effect to musical sound Variation Alters sound effects SONDIUS XG Outputs a virtual simulation of actual acoustical instrument operation 6 The MIC Echo tab provides controls that add an echo effect to the micropho...

Page 85: ...l Research Laboratories Limited This mode produces an invariable and unchangeable sound experience in a 360 degree area using stereo speakers or headphones The DOS Box tab provides features that support MS DOS programs that run in the Windows DOS box 0 12 3 3 4 To enable the YAMAHA DS XG Audio Configuration program in Windows NT perform the following steps 1 Click the Start button point to Setting...

Page 86: ...enable the following MIDI synthesizer functions Reverb Adds a resounding effect to acoustical music Chorus Adds a chorale effect to musical sound Variation Alters sound effects 0 3 The SPDIF tab allows you to produce digital and analog sources of sounds as digital output 6 To adjust the volume control perform the following steps 1 Double click the yellow speaker icon in the Windows taskbar to disp...

Page 87: ... Windows 2000 the Power Schemes tab also allows you to select the battery settings for your computer The following power scheme settings are available Turn off monitor Turns off the monitor so that the system uses less power You can press any key to turn on the monitor The Windows desktop is restored exactly as it appeared before the monitor was turned off Turn off hard disk Turns off the hard dis...

Page 88: ...so hardware manufacturers frequently provide updated drivers that support feature enhancements or that correct problems Obtain updated drivers for products purchased from Dell at the support section of the Dell World Wide Web site http support dell com 9 The device drivers that can be reinstalled on your system are listed below Yamaha Audio Driver Enables the system s audio controller to produce s...

Page 89: ... into the optical drive The Welcome Dell System Owner screen appears 7 Click Next 8 If necessary change the language in the Language list located in the upper right corner of the window 9 Select the model of your computer in the System Model list 10 Select your computer s operating system in the Operating System list 11 Select the type of device in the Device Type list 12 Select Drivers in the Top...

Page 90: ...ese conflicts before checking specific devices 6 Double click the malfunctioning device type in the Device Manager list 7 Double click the icon for the specific device in the expanded list The Properties window appears 8 If there is an interrupt request IRQ conflict the Device status area in the Prop erties window reports what expansion cards or devices are sharing the device s IRQ Resolve the IRQ...

Page 91: ...ows 98 or Windows 2000 Hardware Conflict Trouble shooter To use the troubleshooter click the Start button and click Help In Windows 98 double click Troubleshooting on the Contents tab and then double click If you have a hardware conflict In Windows 2000 double click Troubleshooting and Maintenance on the Contents tab and then double click If you have a hardware conflict 01 If Dell installed a Micr...

Page 92: ...s and checks your system for available hard disk drive space 11 When the Establish Your Location window appears select your regional loca tion and click Next This setting tells Windows 98 how to display Internet content 12 When prompted to create the start up diskette remove the boot diskette from the diskette drive and click Next 13 Label a blank diskette as instructed insert the diskette into th...

Page 93: ...tional hardware settings The Windows 98 Setup window appears and lists which items Windows 98 is setting up 16 Windows 98 updates the system settings and restarts the system The Welcome to Windows 98 screen appears 17 Reinstall any necessary drivers by using the procedures in this chapter ...

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Page 95: ...flicts have been eliminated perform the following general steps to troubleshoot expansion cards 1 Remove the computer cover and support beam as described in Removing and Replacing the Computer Cover and Support Beam in Chapter 2 2 Remove all cables attached to the expansion cards 3 Remove each expansion card and verify any jumper or switch settings 4 Reinstall the expansion cards fully seating the...

Page 96: ...6 2 Dell Dimension XPS Txxx and Txxxr Systems Reference and Troubleshooting Guide fully seated not fully seated front edge not seated bracket caught in slot ...

Page 97: ... NT check the modem proper ties and then proceed to step 3 If you are using Windows 2000 double click Phone and Modem Options in the Control Panel c Click the Diagnostics tab d Highlight the COM port that the modem is using e Click More Info to verify that the system can communicate with the modem If the modem reports information to the system the modem is operating properly 3 Remove the computer ...

Page 98: ...andard video graphics array VGA as follows Restart the system For Windows 98 or Windows 2000 press F8 when you see the Starting Windows message and then select Safe Mode from the boot manager screen For Windows NT select Windows NT Workstation 4 0 VGA Mode from the boot manager screen Reinstall the video drivers as described in the documentation that came with the video card Perform the expansion ...

Page 99: ...ns if the network hardware is functional a Check the network card connector for physical damage b Ensure that the cable is inserted properly c Replace the patch cable or network cable from the wall jack to the computer d If replacing the patch cable or network cable does not solve the problem try moving the computer to another location on the network e If you still cannot connect to the network en...

Page 100: ...nect the system to an elec trical outlet and turn it on 7 Enter the system setup program and verify System Memory on the Main screen again If the problem still exists and you have a single DIMM repeat the preceding steps installing the DIMM in a different socket If you have more than one DIMM try installing one at a time Install a known working DIMM if available 8 If the problem persists refer to ...

Page 101: ...s refer to Drives in Chapter 4 and this chap ter and suspect a problem with a hard disk drive perform the following checks Clear NVRAM as described in Clearing NVRAM in Appendix B Disconnect other devices on the same interface cable A system board problem can result from a defective system board component a faulty power supply or a defective component connected to the system board If an error mess...

Page 102: ...E For systems running Windows NT use the Hard Drive Diagnostics and Utilities diskette included with your computer system or any MS DOS bootable diskette 7 Turn on the computer system If the system does not start see Chapter 7 Getting Help for instructions on obtaining technical assistance NOTE System start up time is extended if you removed the hard disk drive in step 4 Ignore any error messages ...

Page 103: ...cal assistance If the problem returns when an expansion card is reinstalled go to the next step 16 Try the expansion card in a different slot If reseating the cards does not correct the problem and if the problem is caused by a card not obtained from Dell contact the manufacturer Otherwise refer to Chapter 7 Getting Help for instructions on obtaining technical assistance If you are instructed by a...

Page 104: ...2 package into the guide bracket assembly with the heat sink toward the front of the computer and firmly seat the microprocessor heat sink assembly You must use up to 25 pounds of force to seat the SECC2 package Do not rock the package while inserting it into the connector 5 Place the fan shroud over the fan assembly and the guide bracket assembly Then gently press down the shroud until the two fa...

Page 105: ... ROM drive which is displayed on the line above the a prompt Press Enter 11 Type diags32 and press Enter The DIAGNOSTICS MENU appears 12 Run the System Board Device test group in the Dell Diagnostics refer to Run ning the Dell Diagnostics in Chapter 4 If the tests do not complete successfully refer to Chapter 7 Getting Help for instructions on obtaining technical assistance Liquids from spills spl...

Page 106: ...stics and Utilities diskette included with your computer system or any MS DOS bootable diskette 9 Turn on the computer system If the system does not start see Chapter 7 Getting Help for instructions on obtaining technical assistance 10 When the boot screen appears select Start Computer with CD ROM Support 11 At the a prompt type x where x is the drive letter for the CD ROM or DVD ROM drive which i...

Page 107: ... Microsoft Windows 98 Boot Disk into the diskette drive NOTE For systems running Windows NT use the Hard Drive Diagnostics and Utilities diskette included with your computer system or any MS DOS bootable diskette 5 Turn on the computer system If the system does not start see Chapter 7 Getting Help for instructions on obtaining technical assistance 6 When the boot screen appears select Start Comput...

Page 108: ...6 14 Dell Dimension XPS Txxx and Txxxr Systems Reference and Troubleshooting Guide ...

Page 109: ...s available at Dell s World Wide Web site http www dell com for help with installation and troubleshooting procedures For more information refer to World Wide Web found later in this chapter 5 If the preceding steps have not resolved the problem call Dell for technical assistance When prompted by Dell s automated telephone system enter your Express Ser vice Code to route the call directly to the p...

Page 110: ...cess Dell s support Web site at http support dell com To select your country click the map that appears The Welcome to support dell com page opens Enter your system information to access help tools and information Dell can be accessed electronically using the following addresses World Wide Web http www dell com http www dell com ap for Asian Pacific countries only http www euro dell com for Europe...

Page 111: ...s found later in this chapter Use your modem to access Dell s TechConnect bulletin board service BBS 24 hours a day seven days a week The service is menu driven and fully interactive The proto col parameters for the BBS are 1200 to 19 2K baud 8 data bits no parity 1 stop bit You can call this automated service to check on the status of any Dell products that you have ordered A recording prompts yo...

Page 112: ...ide of the box For the telephone number to call refer to Dell Contact Numbers found later in this chapter 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics 4 Include any accessories that belong with the item s being returned power c...

Page 113: ...ore you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Make sure that the system documentation is available 9 D ...

Page 114: ...__________________________________________________ _______________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ ____________________...

Page 115: ...cknell and then the local number as shown in the following illustration To place a long distance call within your own country use area codes instead of inter national access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling fro...

Page 116: ...holm 009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norway Lysaker 095 47 N...

Page 117: ...00 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna NOTE Customers in Austria call Ger many for technical and customer assistance Home Small Business Sales 01 795 567602 Home Small Business Fax 01 795 67605 Home Small Business Customer Care 01 795 67603 Preferred Accounts Corporate Customer Care 0660 8056 Home Smal...

Page 118: ... Customer Service Penang Malaysia 810 4949 Transaction Sales Penang Malaysia 810 4955 Canada North York Ontario NOTE Customers in Canada call the U S A for access to TechConnect BBS Automated Order Status System toll free 1 800 433 9014 AutoTech Automated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Customer Care From within Toronto 416 758...

Page 119: ...l com cz E mail czech_dell dell com Denmark Horsholm NOTE Customers in Denmark call Sweden for fax technical support Technical Support 45170182 Relational Customer Care 45170184 Home Small Business Customer Care 32875505 Switchboard 45170100 Fax Technical Support Upplands Vasby Sweden 859005594 Fax Switchboard 45170117 Web site http support euro dell com dk E mail den_support dell com Finland Hels...

Page 120: ...Support 06103 766 7200 Technical Support Fax 06103 766 9222 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Customer Care 06103 766 9555 TechConnect BBS 06103 766 9666 Switchboard 06103 766 7000 Web site http www dell de support E mail tech_support...

Page 121: ...57782 411 Fax 2 57503530 Switchboard 2 57782 1 Web site http support euro dell com it E mail support_italy dell com Japan Kawasaki Technical Support Server toll free 0120 1984 35 Technical Support Dimension and Inspiron toll free 0120 1982 56 or 0088 25 3355 Technical Support WorkStation OptiPlex and Latitude toll free 0120 1984 39 or 0088 22 7890 Y2K Support 044 556 4298 Customer Care 044 556 424...

Page 122: ...in Texas U S A 512 728 4600 728 3772 Luxembourg NOTE Customers in Luxembourg call Belgium for sales customer and tech nical assistance Technical Support Brussels Belgium 02 481 92 88 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 9119 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02...

Page 123: ...ome Small Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Web site http support euro dell com nl E mail tech_nl dell com New Zealand Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Norway Lysaker NOTE Cus...

Page 124: ...mer Service Penang Malaysia 04 810 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg Technical Support 011 709 7710 Customer Care 011 709 7710 Sales 011 706 7700 Fax 011 709 0495 Switchboard 011 709 7700 Web site http support euro dell com za E mail dell_za_support dell com Southeast Asian Pacific Countries excluding Austra lia Brunei Ch...

Page 125: ... Technical Support 08 590 05 594 Sales 08 590 05 185 Web site http support euro dell com se E mail swe_support dell com Switzerland Geneva Technical Support 0844 811 411 Customer Care 0848 802 802 Fax 022 799 01 90 Switchboard 022 799 01 01 Web site http support euro dell com ch E mail swisstech dell com Taiwan Technical Support toll free 0080 60 1255 Technical Support servers toll free 0080 60 12...

Page 126: ...ide U K Bracknell Technical Support 0870 908 0800 Corporate Customer Care 01344 720206 Home Small Business Customer Care 0870 906 0010 TechConnect BBS 0870 908 0610 Sales 01344 720000 AutoFax 0870 908 0510 Web site http support euro dell com uk E mail dell_direct_support dell com ...

Page 127: ...s VARs Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 toll free 1 800 879 3355 Spar...

Page 128: ...7 20 Dell Dimension XPS Txxx and Txxxr Systems Reference and Troubleshooting Guide ...

Page 129: ... card The L2 cache runs at half the processor s inter nal clock speed Dimension XPS Txxxr 256 KB Advanced Transfer Cache that resides in the processor s core The L2 cache runs at the processor s internal clock speed Math coprocessor internal to microprocessor System chip set Intel 440BX AGPset Data bus width 64 bits Address bus width 32 bits DMA channels seven Interrupt levels 15 System BIOS chip ...

Page 130: ... PCI expansion card connector data width maximum 32 bits ISA expansion card connectors one shares a card slot opening with a PCI connector ISA expansion card connector size 98 pins ISA expansion card connector data width maximum 16 bits System clock 100 MHz matches external processor speed Diskette communications ports 48 MHz from the system clock Architecture ECC or non ECC SDRAM modules DIMM soc...

Page 131: ...ctor 16550C compatible Parallel one 25 hole connector bidirectional Video one 15 hole connector on an AGP video card Audio1 three miniature jacks for line in line out and microphone PS 2 style keyboard 6 pin mini DIN connector PS 2 compatible mouse 6 pin mini DIN connector MIDI game1 one 15 pin connector USB two USB compliant connectors Internally accessible Primary EIDE channel 40 pin connector o...

Page 132: ...or green Diagnostic code indicators four bi color yellow and green located on back panel DC power supply Wattage 200 W Heat dissipation 778 BTU fully loaded system without monitor Voltage switch selectable on back panel 90 to 135 V at 60 Hz 180 to 265 V at 50 Hz 100 V at 50 60 Hz for Japanese systems Backup battery 3 V CR2032 coin cell Mini tower chassis Height 43 69 cm 17 2 inches Width 20 32 cm ...

Page 133: ...at 3 to 200 Hz at 1 2 octave min Storage 0 5 G at 3 to 200 Hz at 1 2 octave min Maximum shock Operating left side for mini tower orientation and bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec Storage 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec Altitude Operating 16 to 3048 m 50 to 10 000 ft 2 Storage 16 to 10 600 m 50 to 35 000 ft 2 At...

Page 134: ...A 6 Dell Dimension XPS Txxx and Txxxr Systems Reference and Troubleshooting Guide ...

Page 135: ...ange the system configuration information after you add change or remove any hardware in your system To set or change user selectable options for example the user password Dell recommends that you print the system setup program screens by pressing Print Screen or write down the information for future reference Before you use the system setup program you need to know the kind of hard disk drive s a...

Page 136: ... an item Moves the cursor to the previous or next menu option Increases or decreases the current value in the selected field or cycles through settings for the selected option Selects the submenu for the current option if there is one or on the Exit menu performs the current command For System Time and System Date pressing Enter moves the cursor to the next field Reverts all settings to the initia...

Page 137: ...h a currently highlighted field The bottom area lists keys and their functions for the currently displayed screen The menu bar provides access to the following six screens Main screen Provides settings for the basic system configuration Advanced screen Provides detailed settings for some system features Security screen Provides indications and settings for system password and setup password Power ...

Page 138: ...off this feature Cache RAM Indicates the amount of L2 cache memory installed Service Tag Displays the system s service tag System Memory Displays the amount of system memory installed ranging from 64 to 768 MB in the three DIMM sockets on the system board Memory Bank n Displays the size and type of memory in the DIMM sockets ECC Configuration Appears on the screen only if the system detects an all...

Page 139: ...che If one or more non ECC DIMMs are detected error checking is not performed When Enabled this option allows error checking to occur on data accessed from the L2 cache without checking the type of installed DIMMs If set to Disabled error checking is not performed System Time Resets the time on the system s internal clock System Date Resets the date on the system s internal calendar 7 NOTE The Glo...

Page 140: ...y configuration data to default values Y es resets the data No default retains the current Plug and Play settings If set to Y es configuration data reverts to default values the next time the system boots This option automatically reverts back to the No setting Numlock Selects the power on state for Num Lock Options are Auto default On and Off Peripheral Configuration Displays the Peripheral Confi...

Page 141: ...I Event Logging Submenu found later in this appendix Video Configuration Displays the Video Configuration submenu Refer to Video Configuration Submenu found later in this appendix Resource Configuration Displays the Resource Configuration submenu for allocating IRQs and memory ranges Refer to Resource Configuration Submenu found later in this appendix 9 7 NOTE The Glossary in the system Help defin...

Page 142: ...e serial port Set this option to Auto default Enabled or Disabled If set to Enabled you can set the fol lowing additional options Base I O Address Available I O addresses are COM1 COM2 COM3 and COM4 Interrupt Available interrupts are IRQ3 and IRQ4 NOTE The Glossary in the system Help defines abbreviations and acronyms ...

Page 143: ...ddress If port is set to Enabled available I O addresses are 378h default 278h 3BC and 228h Interrupt If port is set to Enabled available interrupts are IRQ7 and IRQ5 Audio NOTE This option is available in integrated audio systems only Determines if integrated audio controller is Enabled default or Disabled Set this option to Disabled if you are using a sound card instead of the integrated audio c...

Page 144: ...es becomes available If set to Disabled the system cannot detect any drives attached to the controllers and displays None for all four IDE drive options Primary IDE Master Identifies the first drive attached to the primary EIDE inter face usually the boot hard disk drive Refer to Primary IDE Master Submenu found next in this appendix Primary IDE Slave Identifies the second drive attached to the pr...

Page 145: ...e same as the one described in Primary IDE Master Submenu found next in this appendix Secondary IDE Slave Identifies the second drive attached to the secondary EIDE interface usually a CD ROM or tape drive The format of this submenu is the same as the one described in Primary IDE Master Submenu found next in this appendix 7 NOTE The Glossary in the system Help defines abbreviations and acronyms ...

Page 146: ...i sector Transfers to 2 Sectors 4 Sectors 8 Sectors or 16 Sectors or disable the feature LBA Mode Control Determines LBA mode control Set to Enabled default unless directed to change it by a Dell technical support representative Transfer Mode Selects method of moving data to and from the EIDE drive Options include Standard and the PIO modes 1 2 3 and 4 which can improve the performance of a hard d...

Page 147: ...e A Identifies the boot diskette drive in the computer The default is 1 44 1 25 MB 31 2 Diskette Write Protect Protects a diskette from being written to when set to Enabled When this option is set to Disabled default the diskette is not protected unless the write protect tab is in place NOTE The Glossary in the system Help defines abbreviations and acronyms ...

Page 148: ...DMI Event Log To return to the DMI Event Logging submenu select Continue in the Event Log window Clear all DMI event logs Clears the DMI Event Log when the system restarts if set to Y es Retains the event log information if set to No default Event Logging Permits logging of DMI events Set this option to No if no record of DMI events is desired Mark DMI events as read Press Enter and then select Y ...

Page 149: ...ng with the PCI expansion card AGP Aperture Size Sets the aperture size for the AGP video controller to 64 MB default or 256 MB Default Primary Video Adapter Supports the Windows 98 and Windows 2000 multiple monitor feature Select AGP default to specify the AGP video card as the primary video adapter Select PCI to specify a PCI video card as the primary video adapter NOTE The Glossary in the syste...

Page 150: ... Reserves the specified UMB for example C800 CBFF for use by legacy ISA devices Settings are Available default and Reserved IRQ n Reserves the specified IRQ for use by legacy ISA devices Settings are Available default and Reserved NOTE The Glossary in the system Help defines abbreviations and acronyms ...

Page 151: ...igning changing or clearing a setup password The setup password provides access to both the computer and the system setup program User Setup Access Controls user access to the system setup program Full Access default allows full user access Set this option to Limited Access to allow user access only to System Date System Time and Set User Password Set this option to View Only to allow only user vi...

Page 152: ...wer mode To disable power management leave this option set to Off default NOTE Leave this option set to Off if your operating system has power management controls Hard Drive When set to Enabled default Hard Drive allows most EIDE hard disk drives to automatically switch into low power mode after a specified period of system inactivity called a time out The time out period is set with the Inactivit...

Page 153: ...stem double click the Display icon in the Control Panel and then click the Power button on the Screen Saver tab This option is available only if the installed video card sup ports this feature 06 This option selects a VESA power management mode for the monitor during periods of system inactivity Settings are Disabled Standby default Suspend and Sleep 4 7 NOTE The Glossary in the system Help define...

Page 154: ...e tests If set to Disabled default all POST tests occur Restore On AC Power Loss Determines what state the system enters when AC power is restored after a power loss Settings are as follows Last State default System returns to the state it was in when power was lost Stay Off System stays off when power is restored you must press the power button to restore power Power On System turns on when power...

Page 155: ...ption are the same as for First Boot Device Third Boot Device Determines which device the system tries to boot from if it cannot boot from the devices selected for First Boot Device or Second Boot Device Settings for this option are the same as for First Boot Device Fourth Boot Device Determines which device the system tries to boot from if it cannot boot from the devices selected for First Boot D...

Page 156: ...new boot device reorder the list Use the up or down arrow key to highlight a device and press the plus or minus key to move the item up or down the list If no operating system is found on the boot device the system attempts to boot from each suc cessive device until an operating system is found Bootable Add In Card Same as preceding item NOTE The Glossary in the system Help defines abbreviations a...

Page 157: ...removable devices in the order listed on the Removable Devices sub menu To change the drive designations reorder the list Use the up or down arrow key to highlight a device and press the plus or minus key to move the item up or down the list NOTE The Glossary in the system Help defines abbreviations and acronyms ...

Page 158: ...tions to their original default settings but does not exit the system setup program Load Custom Defaults Loads settings saved using Save Custom Defaults option Press Enter Then press spacebar to select Y es or No at the confirmation pop up menu and press Enter again Save Custom Defaults Saves any changes you have made but does not exit the sys tem setup program Discard Changes Discards any changes...

Page 159: ...he system board 3 Move the jumper plug to the Maintenance mode setting pins 2 and 3 jumpered 4 Replace the computer cover and support beam reconnect your computer to an electrical outlet and turn it on The system boots directly into the Maintenance screen of the system setup program 5 At the Maintenance screen highlight Clear All Passwords press Enter and then click Yes to erase all existing passw...

Page 160: ...Enter select Enabled from the menu and then press Enter again 4 Use the right arrow key to highlight Exit and then press Enter 5 When prompted to confirm the changes you made press Enter The system restarts with the processor serial number feature enabled NOTE The processor serial number feature remains enabled until you disable it in the system setup program To disable the processor serial number...

Page 161: ...m BIOS For other messages refer to the documentation for your application program or operating system Your system is equipped with four diagnostic code indicators which are labeled A B C and D on the back of the computer Each of the four indicators can be yellow or green When the computer is turned on or restarted and the system is func tioning normally the indicators flash during POST After the s...

Page 162: ...power supply If the problem persists refer to Chapter 7 Getting Help for instructions on obtaining technical assistance If the power indicator is on reseat the microprocessor as described in Reseating the Microprocessor in Chapter 6 Remove all expansion cards as described in Expansion Cards in Chapter 6 If the system still does not start refer to Chapter 7 Getting Help for instructions on obtainin...

Page 163: ... resource conflict exists If a conflict exists resolve the con flict as described in Resolving Software and Hardware Incom patibilities in Chapter 5 If the problem persists refer to Chapter 7 Getting Help for instructions on obtaining techni cal assistance Recovery mode from BIOS failure Set the configuration jumper see Table 2 2 to Maintenance mode and restart the system Enter the system setup pr...

Page 164: ...d in Resolving Software and Hardware Incom patibilities in Chapter 5 If the problem persists refer to Chapter 7 Getting Help for instructions on obtaining techni cal assistance The video controller failed to initialize or respond Reseat the video card as described in Expansion Cards in Chapter 6 If the problem per sists refer to Chapter 7 Getting Help for instructions on obtain ing technical assis...

Page 165: ...her failure Refer to Chapter 7 Getting Help for instructions on obtaining technical assistance System has started and turned over control to the operating system No action is necessary NOTE The Glossary in the system Help defines abbreviations and acronyms A B C D A B C D ...

Page 166: ...or Refer to Chapter 7 Getting Help for instructions on obtaining technical assistance 1 3 1 1 DRAM refresh error Reseat the DIMMs as described in Reseating DIMMs in Chapter 6 1 3 1 3 8742 keyboard controller error Reseat the keyboard connector If the problem persists refer to Chapter 7 Getting Help for instructions on obtaining techni cal assistance 1 3 3 1 Memory defective or not present Reseat t...

Page 167: ...o action is necessary nnnn Shadow RAM Passed nnnn KB of shadow RAM has been success fully tested No action is necessary nnnn System RAM Passed nnnn KB of system RAM has been successfully tested No action is necessary CD ROM drive Identified The system s automatic drive type detection fea ture has identified the CD ROM drive No action is necessary Diskette drive A error Diskette drive B error Drive...

Page 168: ... technical assistance Fixed Disk n Failure Fixed Disk Controller Failure The hard disk drive spec ified by n is not working or is not configured correctly Ensure that the drive is installed correctly in the chassis and defined correctly in the system setup program If the problem persists refer to Hard Disk Drive in Chapter 6 Fixed Disk n Identified The system s automatic drive type detection fea t...

Page 169: ...m board Refer to Chapter 7 Getting Help for instructions on obtaining technical assistance Keyboard error The keyboard is not working correctly You may have to replace the key board or system board Refer to Chapter 7 Getting Help for instructions on obtaining technical assistance Keyboard error nn The BIOS has detected a stuck key represented by scan code nn Make sure nothing is resting on the key...

Page 170: ... Reseat the DIMMs as described in Reseating DIMMs in Chapter 6 If the problem persists refer to Chapter 7 Getting Help for instructions on obtaining technical assistance Press F1 to resume F2 to Setup This message is displayed after any recoverable error message Press F1 to start the boot rou tine or F2 to enter the system setup program and change any settings Press Del to enter SETUP Optional mes...

Page 171: ...rt the system to return all settings to their defaults If the problem per sists refer to Chapter 7 Getting Help for instructions on obtain ing technical assistance Shadow RAM failed at offset nnnn Shadow RAM has failed at offset nnnn in the 64 KB block in which the error was detected If you receive this message after making changes in the system setup program enter the pro gram and restore the ori...

Page 172: ...ffset nnnn in the 64 KB block in which the error was detected If you receive this message after making changes in the system setup program enter the pro gram and restore the original value s If the problem persists refer to Chapter 7 Getting Help for instructions on obtaining technical assistance System timer error The timer test failed If you receive this message after making changes in the syste...

Page 173: ...f this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Relocate the computer with respect to the receiver Move the computer away from the receiver Plug the computer into a different outlet so t...

Page 174: ...k panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is con sidered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo your system is con sidered to be a Class B digital device Once you have determined your system s FCC cla...

Page 175: ...facturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turn ing the equipment off and on you are encouraged to try to correct the interference by one or more of the following...

Page 176: ...n Such marking is indic ative that this Dell system meets the following technical standards EN 55022 Limits and Methods of Measurement of Radio Interference Char acteristics of Information Technology Equipment EN 50082 1 1992 Electromagnetic compatibility Generic immunity stan dard Part 1 Residential commercial and light industry EN 60950 Safety of Information Technology Equipment NOTE EN 55022 em...

Page 177: ...me configurations to Class A ITE including peripherals expansion cards printers input output I O devices moni tors and so on integrated into or connected to the system should match the electromagnetic environment classification Class A or B of the computer system To determine which classification applies to your computer system examine the regu latory labels markings see Figures D 1 and D 2 locate...

Page 178: ...estic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions 9 3 This is a Class B product based on the standard of the Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used near a radio or television receiver in a domestic environment it may cause radio inter ference Install and ...

Page 179: ...NOM Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 115 230 VAC Frequency 60 50 Hz Input current rating 6 0 3 0 A ...

Page 180: ...la Norma Oficial Mexicana NOM Exportador Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Tensión alimentación 115 230 VAC Frecuencia 60...

Page 181: ...tem integration department accessories or parts that are not installed in the Dell factory or DellWare products Monitors key boards and mice that are Dell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice including those sold through the DellWare program are not covered Batteries for portable computers are covered only ...

Page 182: ...her locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will...

Page 183: ... chose one of the available warranty and service options in place of the standard limited three year warranty described in the preceding text the option you chose will be listed on your invoice 2 4 Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardwa...

Page 184: ...as diskettes CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended During the second and third years of this limited warranty...

Page 185: ...RTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITA TION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell ...

Page 186: ...sale within the guarantee period The end user must always supply proof of pur chase indicating name and address of the seller date of purchase model and serial number name and address of the customer and details of symptoms and configura tion at the time of malfunction including peripherals and software used Otherwise Dell may refuse the guarantee claim Upon diagnosis of a warranted defect Dell wi...

Page 187: ...ell within 14 days of the date of invoice for a refund or credit of the product purchase price In either case the refund or credit will not include any shipping and handling charges shown on your invoice If you are an organization that bought the products under a written agreement with Dell the agreement may contain different terms for the return of products than specified by this policy To return...

Page 188: ...dition recondi tioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable The following product notice applies to the Macrovision Corporation product that is included with the DVD ROM drive This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovi sion Corporatio...

Page 189: ...ce 7 3 backup devices 1 5 basic input output system See BIOS battery location 2 7 replacing 2 19 beep codes C 6 bezel removing and replacing 3 1 BIOS 1 2 boot routine 4 2 Boot screen system setup program B 20 cables See also DC power cables interface cables DC power 3 5 drive interface 3 5 SCSI cables 3 18 cache memory A 1 calling Dell 7 7 card edge connector 3 6 cautions xi 2 1 CD ROM drives audi...

Page 190: ... port 2 7 USB 2 7 cover and support beam removing and replacing 2 2 DC power cables about 2 5 3 5 location 2 5 2 6 Dell Diagnostics about 4 9 Help menu 4 12 main screen 4 11 starting 4 10 Dell Dimension ResourceCD 4 9 4 10 5 6 diagnosing problems 1 3 4 1 7 1 diagnostic code indicators C 1 diagnostic codes C 1 Diagnostics Checklist 7 6 diagnostics See Dell Diagnostics DIMMs installing 2 16 performa...

Page 191: ... expansion cards about 2 10 connectors 2 11 installing 2 12 removing 2 15 troubleshooting 6 1 exterior cleaning of system 1 6 fan location 2 5 2 6 filler brackets 2 5 2 6 2 13 2 15 fixing problems 4 1 7 1 floppy drives See diskette drives formatting EIDE hard disk drives 3 17 SCSI hard disk drives 3 21 front panel inserts 3 4 3 7 getting help 7 1 grounding procedure 2 1 hard disk drives cleaning 1...

Page 192: ...nations Dell Diagnostics 4 12 system setup program B 2 line conditioners 1 7 line in jack 2 7 line out jack 2 7 logical formatting 3 17 3 21 Main Menu Dell Diagnostics 4 11 Main screen system setup program B 4 memory See also DIMMs troubleshooting 6 5 messages list C 7 microprocessor fan connector 2 7 reseating 6 9 SECC2 package connector 2 7 type supported 1 1 A 1 MIDI game port connector 2 7 mod...

Page 193: ... your order 7 4 product information 7 4 RAM 1 1 random access memory See RAM regulatory notices D 1 ResourceCD 5 6 return policy E 7 returns 7 4 ribbon cables See interface cables safety instructions for preventing ESD viii general v 2 1 health considerations vi SCSI devices configuration guidelines 3 17 formatting SCSI hard disk drives 3 21 host adapter card 3 17 ID numbers 3 17 installing 3 17 3...

Page 194: ...Configuration submenu B 8 Power screen B 18 Primary IDE Master submenu B 12 Removable Devices submenu B 23 Resource Configuration submenu B 16 Security screen B 17 system configuration information B 1 using B 2 Video Configuration submenu B 15 tape drives backing up data 1 5 installing 3 7 TechConnect BBS 7 3 TechFax service 7 3 technical assistance obtaining 7 1 warranty repair or credit 7 4 tech...

Page 195: ...orarily disabling 5 7 Wakeup On LAN about 1 3 warranty information x E 1 E 3 E 6 warranty repair or credit 7 4 Windows 2000 power management features 5 5 resolving software and hardware incompatibilities 5 8 Windows 98 power management features 5 5 reinstalling 5 9 resolving software and hardware incompatibilities 5 8 World Wide Web help tools 7 2 wrist grounding strap 1 5 YAMAHA DS XG Audio Confi...

Page 196: ...8 Dell Dimension XPS Txxx and Txxxr Systems Reference and Troubleshooting Guide ...

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Dell Dimension XPS 50, Reference Manual

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