Dell Dimension XPS 50, Reference Manual

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support.dell.com Basic Troubleshooting 4-9
For Windows 2000, perform the following steps:
1. Double-click the My Computer icon located on the Windows desktop.
2. Click File , and then click Properties .
3. Click the Tools tab.
4. Under Error-checking , click Check Now .
5. Under Check disk options , click Scan for and attempt recovery of bad
sectors .
6. Click Start .
Run the IDE Devices test group as described in “Running the Dell Diagnostics”
found later in this chapter.
Check the settings on the IDE Configuration submenu of the system setup pro-
gram as described in Appendix B, “System Setup Program.”
Refer to “Hard-Disk Drive” in Chapter 6 for further troubleshooting information.
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Whenever a major component or device in your computer system does not function
properly, run the Dell Diagnostics provided on the
Dell Dimension ResourceCD to
check your computer's hardware. If you find a problem you cannot solve by yourself,
the diagnostic tests can provide you with important information you will need when
talking to Dell's service and support personnel.
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The Dell Diagnostics provides a series of menus and options from which you choose
particular test groups or subtests. You can also control the sequence in which the
tests are run. The diagnostic test groups or subtests also have these helpful features:
Options that let you run tests individually or collectively
An option that allows you to choose the number of times a test group or subtest
is repeated
The ability to display or print out test results, or to save them in a file
Options to temporarily suspend testing if an error is detected, or to terminate
testing when an adjustable error limit is reached
A Devices menu category that briefly describes each test and its parameters
A Config menu category that describes the configuration of the devices in the
selected device group