Dell Brocade 815, Troubleshooting Manual

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64 Brocade Adapters Troubleshooting Guide
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Data collection using BCU commands and HCM
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3. Click View to view the repository in an Internet browser window.
The technical support information displays in an Internet browser window.
Initiating Support Save through BCU commands
Launching the Support Save feature using the bfa_supportsave command collects information for
the selected adapter. For information on entering BCU commands, refer to
“Using BCU commands”
on page 65.
The bfa_supportsave command creates and saves the supportsave data to the following locations:
•
The /tmp directory on Linux and Solaris systems.
•
The current directory for Windows systems.
Following are examples of other parameters you can use with this command:
•
bfa_supportsave <dir> - Creates and saves the supportsave data under a directory name that
you provide.
•
bfa_supportsave <dir> <ss_file_name> - Creates and saves the supportsave data under a
directory and file name that you provide. If the directory already exists, it will be overwritten.
NOTE
If specifying a directory, make sure that the directory does not already exist to prevent overwriting
the directory. Do not just specify a driver (such as C:) or C:\Program Files.
Messages display as the system gathers information. When complete, an output file and directory
display. The directory name specifies the date when the file was saved.
For more information and additional options for using this feature, refer to the Brocade Adapters
Administrator’s Guide .
Using supportsave on VMware ESX systems
For VMware ESX 5.0 and later systems, BCU commands are integrated with the esxcli
infrastructure. Enter the following to initiate the BCU supportsave command:
esxcli brocade supportsave
Initiating Support Save through the internet browser
Launching Support Save through the internet browser collects information for adapters installed on
a selected host system. Use the following steps to launch this feature.
1. Open an Internet browser and type the following URL.
https://localhost:34568/JSONRPCServiceApp/SupportSaveController.do
where localhost is the IP address of the host system from which you want to collect the
bfa_supportsave information.
2. Log in using the factory default user name (admin) and password (password). Use the current
user name and password if they have changed from the default.
The File Download dialog box displays, prompting you to save the
supportSaveController.do
file.
3. Click Save and navigate to the location where you want to save the Support Save file.