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Dell Alienware m15 R3, Service Manual, Page: 2 / 81

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Dell Alienware m15 R3 Service Manual Download Page 2

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its

subsidiaries. Other trademarks may be trademarks of their respective owners.

2020 - 03

Rev. A00

Summary of Contents for Alienware m15 R3

Page 1: ...Alienware m15 R3 Service Manual Regulatory Model P87F Regulatory Type P87F002 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2020 03 Rev A00 ...

Page 3: ...rive 17 Installing the M 2 2230 solid state drive 19 Removing the M 2 2280 solid state drive 21 Installing the M 2 2280 solid state drive 23 M 2 2230 WWAN solid state drive 24 Removing the M 2 2230 WWAN solid state drive 24 Installing the M 2 2230 WWAN solid state drive 25 Rear I O cover 26 Removing the rear I O cover 26 Installing the rear I O cover 28 Display assembly 29 Removing the display ass...

Page 4: ... 60 Palmrest 62 Removing the palmrest 62 Installing the palmrest 63 3 Drivers and downloads 65 4 System setup 66 Entering BIOS setup program 66 Navigation keys 66 One time boot menu 66 System setup options 67 Main 67 Advanced 67 Security 69 Secure boot 71 Secure boot 71 Updating the BIOS in Windows 72 Updating BIOS on systems with BitLocker enabled 73 Updating your system BIOS using a USB flash dr...

Page 5: ...WiFi power cycle 80 6 Getting help 81 Contacting Dell 81 5 ...

Page 6: ...ources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching the pins and the contact...

Page 7: ...ce kit The unmonitored Field Service kit is the most commonly used service kit Each Field Service kit includes three main components anti static mat wrist strap and bonding wire Components of an ESD field service kit The components of an ESD field service kit are Anti Static Mat The anti static mat is dissipative and parts can be placed on it during service procedures When using an anti static mat...

Page 8: ...chnicians keep sensitive parts separate from all insulator parts while performing service and that they use anti static bags for transporting sensitive components Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags for safe transport Lifting equipment Adhere to...

Page 9: ... may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest assembly M2x5 2 Battery Palm rest assembly M2x3 4 Battery Palm rest assembly M2x4 4 M 2 2230 solid state drive M 2 2230 mounting bracket M2x2 5 1 per M 2 2230 solid state drive M 2 2230 mounting bracket Palm rest assembly M2x2 5 1 per M 2 2230 solid state drive M 2 ...

Page 10: ...m board M2x4 5 4 Fan and heat sink assembly System board M2x3 10 Power adapter port bracket Palm rest assembly M2x3 2 Power button assembly Palm rest assembly M2x1 9 3 Keyboard bracket Keyboard M1 2x2 1 12 Keyboard Palmrest M1 2x1 6 19 Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task NOTE Before removing the base cover e...

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Page 12: ...Steps 1 Remove the two screws M2x5 that secure the base cover to the palm rest assembly 12 ...

Page 13: ... board 6 Peel the tape that secures the battery cable to the battery 7 Press and hold the power button for five seconds to ground the computer and drain the flea power Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the base cover and prov...

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Page 15: ...age to the battery and other system components If the battery gets stuck inside your computer as a result of swelling do not try to release it as puncturing bending or crushing a lithium ion battery can be dangerous In such an instance contact Dell technical support for assistance See www dell com contactdell Always purchase genuine batteries from www dell com or authorized Dell partners and resel...

Page 16: ...2x3 that secure the battery to the palm rest assembly 4 Remove the battery from the palm rest assembly Installing the battery Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the battery and provides a visual representation of the installation procedure 16 ...

Page 17: ...llow the procedure in After working inside your computer M 2 solid state drive Removing the M 2 2230 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE This procedure applies only to computers shipped with a M 2 2230 solid state drive installed in the following M 2 card slots M 2 card slot 1 M 2 card slot 2 The...

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Page 19: ...the screw M2x2 5 that secures the M 2 2230 mounting bracket to the palm rest assembly 5 Remove the M 2 2230 mounting bracket from the palm rest assembly Installing the M 2 2230 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task NOTE This procedure applies if you are installing a M 2 2230 solid st...

Page 20: ...The following image s indicate the location of the M 2 2230 solid state drive and provides a visual representation of the installation procedure 20 ...

Page 21: ... M 2 2230 solid state drive into the M 2 card slot on the system board 6 Slide the M 2 2230 thermal shield into the slot on the M 2 SSD frame 7 Align the screw hole on the M 2 2230 thermal shield to the screw hole on the M 2 2230 mounting bracket 8 Replace the screw M2x2 5 that secures the M 2 2230 solid state drive and thermal shield to the M 2 2230 mounting bracket Next steps 1 Install the base ...

Page 22: ...y to computers shipped with a M 2 2280 solid state drive installed in the following M 2 card slots M 2 card slot 1 M 2 card slot 2 The following image s indicate the location of the M 2 2280 solid state drive and provides a visual representation of the removal procedure 22 ...

Page 23: ...rd Installing the M 2 2280 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task NOTE This procedure applies if you are installing a M 2 2230 solid state drive in the following M 2 card slots M 2 card slot 1 M 2 card slot 2 The following image s indicate the location of the M 2 2280 solid state driv...

Page 24: ...olid state drive to the palm rest assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer M 2 2230 WWAN solid state drive Removing the M 2 2230 WWAN solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE This procedure applies only to computers shipped with a M 2 22...

Page 25: ... O board Installing the M 2 2230 WWAN solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task NOTE This procedure applies if you are installing a M 2 2230 solid state drive or M 2 2230 WWAN card in M 2 card slot 3 The following image s indicate the location of the M 2 2230 WWAN solid state drive and p...

Page 26: ...h the screw hole on the left I O board 5 Replace the screw M2x2 5 that secures the M 2 2230 WWAN solid state drive and thermal shield to the left I O board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Rear I O cover Removing the rear I O cover Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover Abou...

Page 27: ...ering the system board 2 Disconnect and peel the Tron light cable from the system board NOTE To prevent damaging your computer ensure the Tron light cable has been disconnected from the system board before removing the rear I O cover 27 ...

Page 28: ...on the rear I O cover outwards with your thumbs to release the rear I O cover from the palm rest assembly 6 Lift the rear I O cover from the palm rest assembly Installing the rear I O cover Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the rear I O cover and prov...

Page 29: ...assembly 3 Replace the two screws M2 5x5 that secure the rear I O cover to the palm rest assembly 4 Peel and lift the Mylar from the system board 5 Connect the Tron light cable to the system board 6 Route and adhere the Tron light cable into place on the system board 7 Adhere the Mylar into place onto the system board Next steps 1 Install the base cover 2 Follow the procedure in After working insi...

Page 30: ...2 Remove the base cover 3 Remove the rear IO cover About this task The following image s indicate the location of the display assembly and provides a visual representation of the removal procedure 30 ...

Page 31: ...rd 7 Lift the latch and disconnect the display cable from the connector on the system board NOTE Ensure that you disconnect the display cable before disconnecting the G sensor cable 8 Disconnect the G sensor cable from the connector on the system board 9 Disconnect the Tobii eye tracker cable from the connector on the system board NOTE This step is only applicable to computers shipped with a Tobii...

Page 32: ...ing the steps above you are left with the display assembly Installing the display assembly Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the display assembly and provides a visual representation of the installation procedure 32 ...

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Page 34: ...e eight screws M2 5x4 that secure the display assembly to the palm rest assembly 5 Route the following cables to the routing guides on the palm rest assembly Display cable G sensor cable Tobii eye tracker cable optional Antenna cables 6 Place the computer face down 7 Connect the Tobii eye tracker cable to the connector on the system board NOTE This step is only applicable to computers shipped with...

Page 35: ...ntenna cable color Main white triangle White Auxiliary black triangle Black 13 Place the wireless card bracket on the wireless card 14 Replace the screw M2x3 that secures the wireless card bracket to the left I O board 15 Adhere the Mylar over the system board Next steps 1 Install the rear IO cover 2 Install the base cover 3 Follow the procedure in After working inside your computer Speakers Remov...

Page 36: ...and provides a visual representation of the installation procedure Steps 1 Using the alignment posts place the left speaker on the palm rest assembly NOTE Ensure that the alignment posts are threaded through the rubber grommets on the speaker 2 Route the speaker cable through the routing guides on the palm rest assembly 3 Using the alignment posts place the right speaker on the palm rest assembly ...

Page 37: ...mbly 3 Open the latch and disconnect the keyboard cable from the keyboard controller board 4 Fold up the keyboard cable 5 Open the latch and disconnect the touchpad cable from the touchpad 6 Lift the touchpad cable from the palm rest assembly 7 Remove the four M2x1 9 screws that secure the touchpad to the palm rest assembly 8 Lift the touchpad off the palm rest assembly Installing the touchpad Pre...

Page 38: ...5 Connect the keyboard cable to the keyboard controller board and close the latch 6 Connect the keyboard controller board cable to the keyboard controller board and close the latch Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Keyboard controller board Removing the keyboard controller board Prerequisites 1 Follow the procedur...

Page 39: ...roller board to the palm rest assembly 5 Pull on the securing tab to release the keyboard controls board from the palm rest assembly 6 Using the plastic tab pry and remove the keyboard controller board from the palm rest assembly Installing the keyboard controller board Prerequisites If you are replacing a component remove the existing component before performing the installation process About thi...

Page 40: ...he keyboard controller board and close the connector latch Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Right I O board Removing the right I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the M 2 2230 solid state drive if it is install...

Page 41: ...ight I O board and system board 5 Remove the two screws M2x3 that secure the right I O board to the palm rest assembly 6 Lift the right I O board off the palm rest assembly Installing the right I O board Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the right I O...

Page 42: ... The I O board cable is polarity sensitive To prevent damage to your computer ensure that the MB UMT end of the cable is connected to the system board 5 Replace the two screws M2x3 that secure the right I O board cable to the right I O board and system board 6 Adhere the Mylar to the system board Next steps 1 Install the M 2 2230 solid state drive if it was the right M 2 slot 2 Install the M 2 228...

Page 43: ...Remove the M 2 2230 solid state drive if applicable 5 Remove the M 2 2280 solid state drive if applicable 6 Remove the M 2 2230 WWAN solid state drive if applicable 7 Remove the rear IO cover 8 Remove the right IO board About this task The following image s indicate the location of the system board and provides a visual representation of the removal procedure 43 ...

Page 44: ...three screws M2x4 5 that secures the M 2 SSD frame to the system board 9 Lift the M 2 SSD frame from the system board 10 Lift the latch and disconnect the keyboard controller board cable from the system board 11 Lift the latch and disconnect the touchpad cable from the system board 12 Lift the latch and disconnect the display cable from the connector on the system board NOTE Ensure that you discon...

Page 45: ...stem board assembly from the palm rest assembly and turn the system board assembly over NOTE When the system board is removed it is removed as an assembly consisting of system board left I O board fan and heat sink assembly 20 Remove the left I O board 21 Remove the fan and heat sink assembly Installing the system board Prerequisites If you are replacing a component remove the existing component b...

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Page 47: ... 5 Replace the two M2x3 screws that secure the left I O board to the palm rest assembly 6 Replace the eight M2x3 screws that secure the system board to the palm rest assembly 7 Replace the three M2x3 screws that secure the fan and heat sink assembly to the palm rest assembly 8 Replace the two M2x4 5 screws that secure the fan and heat sink assembly to the palm rest assembly 9 Connect the G sensor ...

Page 48: ...ck 20 Connect the power button cable to the left I O board and close the latch 21 Place the wireless card bracket on the wireless card 22 Align the screw hole on the wireless card bracket to the screw hole on the wireless card 23 Replace the screw M2x3 that secures the wireless card bracket to the left I O board 24 Adhere the Mylar over the system board Next steps 1 Install the right IO board 2 In...

Page 49: ...ft the left I O board connector board from the system board assembly Installing the left I O board Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the left I O board and provides a visual representation of the installation procedure 49 ...

Page 50: ...ard 2 Install the right IO board 3 Install the rear IO cover 4 Install the M 2 2230 solid state drive if applicable 5 Install the M 2 2280 solid state drive if applicable 6 Install the M 2 2230 WWAN solid state drive if applicable 7 Install the battery 8 Install the base cover 9 Follow the procedure in After working inside your computer Fan and heat sink assembly Removing the fan and heat sink ass...

Page 51: ...u touch it NOTE For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease The following image s indicate the location of the fan and heat sink assembly and provides a visual representation of the removal procedure 51 ...

Page 52: ...k assembly to the system board may be 8 or 10 4 Lift the fan and heat sink assembly from the system board Installing the fan and heat sink assembly Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task NOTE If either the system board or the heat sink is replaced use the thermal grease provided in the kit to ensure th...

Page 53: ...Steps 1 Place the fan and heat sink assembly on the system board 2 Align the screw holes on the fan and heat sink assembly to the screw holes on the system board 53 ...

Page 54: ...he M 2 2230 solid state drive if applicable 5 Install the M 2 2280 solid state drive if applicable 6 Install the battery 7 Install the base cover 8 Follow the procedure in After working inside your computer Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the M 2 2230...

Page 55: ...he power adapter port along with its cable off the palm rest assembly Installing the power adapter port Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the power adapter port and provides a visual representation of the installation procedure 55 ...

Page 56: ... Install the rear IO cover 4 Install the M 2 2230 solid state drive if applicable 5 Install the M 2 2280 solid state drive if applicable 6 Install the battery 7 Install the base cover 8 Follow the procedure in After working inside your computer Power button assembly Removing the power button assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cove...

Page 57: ...y 2 Lift the power button bracket off the power button assembly 3 Peel the power button assembly and its cable off the palm rest assembly Installing the power button assembly Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the power button assembly and provides a v...

Page 58: ... board 2 Install the right IO board 3 Install the rear IO cover 4 Install the M 2 2230 solid state drive if applicable 5 Install the M 2 2280 solid state drive if applicable 6 Install the battery 7 Install the base cover 8 Follow the procedure in After working inside your computer Keyboard Removing the keyboard Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove th...

Page 59: ...10 Remove the power adapter port About this task The following image s indicate the location of the keyboard and provides a visual representation of the removal procedure 59 ...

Page 60: ...uchpad cable so that it is no longer resting on the keyboard 5 Fold up the power button assembly cable so that it is no longer resting on the keyboard 6 Remove the 12 screws M1 2x2 1 that secure the keyboard bracket to the keyboard and palmrest 7 Lift the keyboard bracket off the keyboard 8 Remove the 19 screws M1 2x1 6 that secure the keyboard to the palmrest Installing the keyboard Prerequisites...

Page 61: ...About this task The following image s indicate the location of the keyboard and provides a visual representation of the installation procedure 61 ...

Page 62: ...board backlight cable to the keyboard controller board and close the latch 10 Connect the keyboard controller board cable to the keyboard controller board and close the latch 11 Connect the keyboard cable to the keyboard controller board and close the latch Next steps 1 Install the power adapter port 2 Follow the procedure from step 3 to step 24 in Installing the system board 3 Install the right I...

Page 63: ...ve the power adapter port 14 Remove the power button assembly 15 Remove the keyboard About this task The following image s indicate the location of the palmrest and provides a visual representation of the removal procedure Steps After performing the pre requisites you are left with the palmrest Installing the palmrest Prerequisites If you are replacing a component remove the existing component bef...

Page 64: ...g the system board 5 Install the right I O board 6 Install the keyboard controller board 7 Install the touchpad 8 Install the speakers 9 Install the display assembly 10 Install the rear I O cover 11 Install the M 2 2230 solid state drive if applicable 12 Install the M 2 2280 solid state drive if applicable 13 Install the battery 14 Install the base cover 15 Follow the procedure in After working in...

Page 65: ...Drivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 65 ...

Page 66: ...logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 4 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field i...

Page 67: ... identification code CPU L1 Cache Displays the processor L1 cache size CPU L2 Cache Displays the processor L2 cache size CPU L3 Cache Displays the processor L3 cache size Integrated Graphics Displays the integrated graphics Discrete Graphics 1 Displays the first discrete graphics that are installed on your computer Discrete Graphics 2 Displays the second discrete graphics that are installed on you...

Page 68: ...e This feature defines how the BIOS in the absence of a USB aware operating system handles USB devices USB emulation is always enabled during POST Default Enabled NOTE You cannot boot any type of USB device floppy hard drive or memory key when this option is off USB PowerShare Enables or disables the USB PowerShare feature This option enables you to charge external devices using the stored system ...

Page 69: ...ons are Enabled Disabled Default Disabled Thunderbolt Boot Support Enables or disables booting from storage devices connected to Thunderbolt port Default Disabled Security Table 7 Security Option Description Unlock Setup Status Displays if the setup status is unlocked Admin Password Status Displays if the administrator password is clear or set Default Not set System Password Status Displays if the...

Page 70: ...arm boots Password Change Allows you to change the System password when the administrator password is set Allow Non Admin Password Changes This option is enabled by default Non Admin Setup Changes Allows you to determine whether changes to the setup options are allowed when an Administrator Password is set If disabled the setup options are locked by the admin password Allow Wireless Switch Changes...

Page 71: ...ion Enables you to delete the boot options Secure Boot Enables or disables the Secure Boot Feature Choose one of the options Secure Boot Enable Secure Boot Disable Default Enabled Legacy Option ROMs Enables or disables the Legacy Option ROMs Default Disabled Attempt Legacy Boot Enables or disables Attempt Legacy Boot Default Disabled Boot Option Priorities Displays the boot sequence Boot Option 1 ...

Page 72: ...rior to updating the system BIOS and then re enabled after the BIOS update is completed Steps 1 Restart the computer 2 Go to Dell com support Enter the Service Tag or Express Service Code and click Submit Click Detect Product and follow the instructions on screen 3 If you are unable to detect or find the Service Tag click Choose from all products 4 Choose the Products category from the list NOTE C...

Page 73: ...ile to another system 2 Copy the file e g O9010A12 EXE onto the bootable USB Flash drive 3 Insert the USB Flash drive into the system that requires the BIOS update 4 Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu 5 Using arrow keys select USB Storage Device and click Return 6 The system will boot to a Diag C prompt 7 Run the file by typing the ...

Page 74: ...r connected to the system Functional system battery to flash the BIOS Perform the following steps to execute the BIOS update flash process from the F12 menu CAUTION Do not power off the system during the BIOS update process Powering off the system could make the system fail to boot Steps 1 From a power off state insert the USB key where you copied the flash into a USB port of the system 2 Power on...

Page 75: ...4 Select external USB device 5 Once the file is selected Double click the flash target file then press submit 75 ...

Page 76: ... enter to log in to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer You can create a system password and a setup password to secure your computer CAUTION The password features provide a basic level of security for the data on your computer CAUTION Anyone can access the data that is stored on your computer if it is not locked ...

Page 77: ...nsure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked About this task To enter the System Setup press F2F12 immediately after a power on or reboot Steps 1 In the System BIOS or System Setup screen select System Se...

Page 78: ...system board 6 Replace the base cover Clearing BIOS System Setup and System passwords About this task To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application 78 ...

Page 79: ...r of the status lights depends on the configuration set in the Alienware Control Center AWCC Power status light Indicates the power status Solid Computer is turned on Power adapter is connected and the battery has less than ten percent charge Breathe Computer is in sleep state Off Computer is in hibernation or turned off The power status light blinks amber along with beep codes indicating failures...

Page 80: ... base cover 4 Disconnect the battery cable from the system board 5 Press and hold the power button for 15 seconds to drain the flea power 6 Connect the battery cable to the system board 7 Install the base cover 8 Connect the power adapter to your computer 9 Turn on your computer WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiF...

Page 81: ... telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriat...

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