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Contacting Dell

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Contacting Dell

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

1

Call technical support from a telephone near or at the printer so that technical support can
assist you with any necessary procedures. When calling Dell, use your Express Service
Code to help expedite the routing of your call to the proper support personnel.

The Express Service Code label is located on the right side on top of the cover.

NOTE:

Dell's Express Service Code system may not be available in all countries.

2

In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and
Home Office) customers should call 1-800-624-9896.

If you are calling from a different country or are in a different Service area, see "Contacting
Dell" on page 90 for your local telephone number.

3

Follow the menu prompts in the automated telephone system to speak with a technical
support representative.

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Summary of Contents for 962

Page 1: ... s u p p l i e s s u p p o r t d e l l c o m Dell Photo All in One Printer 962 Owner s Manual Look Inside For Ordering Supplies Getting Started Using Your Printer Understanding the Software Maintenance and Troubleshooting ...

Page 2: ...Colombia 01800 9 155676 Russia Contact your local distributor Denmark 3287 5215 Saudi Arabia Contact your local distributor Egypt Contact your local distributor Singapore 1 800 394 7486 Finland 09 2533 1411 South Africa Contact your local distributor France 825387247 Spain 902120385 Germany 0800 2873355 Sweden 08 587 705 81 Ireland 1850 707 407 Switzerland 0848 335 599 Israel Contact your local di...

Page 3: ...text Dell and the DELL logo are trademarks of Dell Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own UNITED STATES GOVERNMENT RESTRICTED RI...

Page 4: ...w w w d e l l c o m s u p p l i e s s u p p o r t d e l l c o m ...

Page 5: ...omatic Paper Type Sensor 32 Loading Paper 34 Load Plain Paper Into the Paper Support 34 Load an Original Document Into the ADF 36 Placing Your Original Document on the Scanner Glass 38 2 Using the Printer Printing 39 Printing a Document 39 Printing Collated Copies of Your Document 39 Printing Photos 40 Printing More Than one Page on a Sheet of Paper 41 Printing an Image as a Multi page Poster 42 P...

Page 6: ...8 Editing Scanned Text Using Optical Character Recognition OCR 49 Editing Scanned Images 50 Saving an Image on Your Computer 50 E mailing a Scanned Image or Document 50 Enlarging or Reducing Images or Documents 51 Faxing 52 Setting up the Printer With Equipment 52 Faxing Using the Printer Operator Panel 55 Sending a Fax From the Computer 57 Speed Dial 62 Manually Dialing a Fax While Listening to a...

Page 7: ...k Cartridges 74 Cleaning the Ink Cartridge Nozzles 75 5 Troubleshooting Setup Problems 77 Computer Problems 77 Removing and Reinstalling Software 78 Printer Problems 79 General Problems 80 Fax Problems 80 Paper Problems 81 Error Messages and Lights 84 Improving Print Quality 86 6 Contacting Dell Technical Assistance 89 Automated Order Status Service 90 Contacting Dell 90 ...

Page 8: ...Warranties and Return Policy 110 Limited Warranty for Dell Branded Hardware Products U S Only 110 Total Satisfaction Return Policy U S Only 113 Dell Inc Ink and Toner Cartridges Limited Warranties 114 Dell Software License Agreement 114 Regulatory Notices 116 Index 119 ...

Page 9: ...duct or the manufacturer s authorized replacement power cable Connect the power cable to an electrical outlet that is near the product and easily accessible Refer service or repairs other than those described in the user documentation to a professional service person CAUTION Do not use the fax feature during a lightning storm Do not set up this product or make any electrical or cabling connections...

Page 10: ...10 CAUTION SAFETY INSTRUCTIONS w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 11: ...eeder ADF Scan copy or fax multiple page documents and or legal sized documents 2 Operator panel Panel on the printer you use to control copying scanning faxing and printing For more information see Using the Operator Panel on page 15 3 Printer unit Unit you lift to gain access to the ink cartridges 1 2 3 4 5 6 7 8 ...

Page 12: ...ne through the ADF here 7 PictBridge connector The connector you use to connect your PictBridge compatible digital camera to your printer 8 Paper exit tray Tray that holds the paper as it exits the printer NOTE Pull the paper exit tray stop straight out to extend it 9 Supplies Reorder Label To order ink cartridges or paper visit www dell com supplies 10 Express Service Code Identify your printer w...

Page 13: ...additional devices to the LINE connector right side connector and do not connect a DSL digital subscriber line or ISDN integrated services digital network without using a digital line filter to the printer 13 USB connector Connects your printer to a computer 14 Rear access door Open to remove paper jams 15 Power cord connector Supplies power to the printer NOTE The power supply is removable Also i...

Page 14: ...machine can be attached to the PHONE jack connector to pass through the printer as described in the setup steps If you have a digital connection such as ISDN DSL or ADSL a digital line filter is required Please contact your Internet Service Provider for details You can use the Dell Photo AIO Printer 962 to do a variety of things A few important things to note If your printer is connected to a comp...

Page 15: ...l for your language 3 Position the clips on the printer and then press down Using the Operator Panel The operator panel buttons allow you to scan copy fax and customize documents without connecting to a computer The printer is on when Power is illuminated You can select a mode with the Mode button which will illuminate an LED corresponding to the selected mode change settings using the Menu Select...

Page 16: ... of copies 6 Reduce Enlarge Customize the size of your original document by a percentage Fit to Page or to poster size NOTE Fit to Page is not available when using the ADF 7 LCD Liquid Crystal Display To show options available to you 8 Menu Scroll through the available menus Each time you press this button the next item on the display appears 9 Color Start a color scan copy or fax job NOTE Make su...

Page 17: ...t the number of copies you want to make 13 Mode To select a mode for your printer Copy Fax Scan NOTE The selected mode is lit 14 Quality You can Select from the following copy qualities Draft Normal or Photo Select a fax resolution Standard Fine Superfine or Ultrafine Select a scan resolution when the printer is connected to a computer 15 Lighter Darker To lighten or darken a copy or received fax ...

Page 18: ... the available menu items 4 Press Select when the menu item you want appears on the display to save the setting 19 Cancel Press to Cancel a scan print or copy job in progress Exit a menu Clear a fax number or end a fax transmission and return the display to the fax default Clear current settings and return to default settings 20 Auto Answer Press to answer all incoming calls The number of rings be...

Page 19: ...lian Dutch Brazilian Portuguese Polish Russian Greek Simplified Chinese Traditional Chinese Japanese CLEAR SETTINGS After 2 min Never POWER SAVE After 30 min After 60 min Never Immediately After 10 min From this menu You can Original Size Specify the size of the document on the scanner glass NOTE Leave this on Auto Detect default unless the size of the document you printed is not satisfactory ...

Page 20: ...gh the available menu items 4 Press Select when the menu item you want appears on the display to save the setting Power Save Select a time to begin reducing power After 30 min default After 60 min Never Immediately After 10 min Clear Settings Select when you want your All In One to return to the default settings After 2 min default Never Set Defaults Set your default settings to Use Factory defaul...

Page 21: ...t Letter B5 A4 A5 A6 Wallet 3x5 4x6 5x7 8x10 L 2L BLANK PAPER TYPE Auto Detect Plain Coated Photo Transparency COLLATE Off On KEY PRESS TONE Low High Off MAINTENANCE Align Cartridges Clean Cartridges Print Test Page LANGUAGE English French German Spanish Italian Dutch Brazilian Portuguese Polish Russian Greek Simplified Chinese Traditional Chinese Japanese POWER SAVE After 30 min After 60 min Neve...

Page 22: ... setting according to the type of paper loaded NOTE For other specialty types see the All In One Center Repeat Image Specify how many copies of one image you want on one page 1x per page default 4x per page 9x per page 16x per page Color Press or to adjust the color intensity of the copy Original Size Specify the size of the document on the scanner glass Auto Detect is the default NOTE Specify an ...

Page 23: ... line See Setting up the Printer With Equipment on page 52 for setup details Collate Scan multiple pages to memory and print them out in reverse order Off default On Key Press Tone Turn on or off the sound that is made when you press a control panel button The options are Low default High Off Maintenance Align Cartridges Clean Cartridges Print Test Page Power Save Select a time to begin reducing p...

Page 24: ...HEN After 3 rings After 5 rings After 1 ring After 2 rings EDIT SPEED DIAL Add Remove Modify Print DELAY UNTIL Do not delay Time PRINT REPORTS Activity report the last 40 sent and received faxes Send log Receive log Settings list BLANK PAPER SIZE Letter A4 Legal RINGER TONE Low High Off FAX FORWARD Off Forward Print Forward ON HOOK DIAL Press Select ADVANCED FAX See Advanced Fax Mode Menu Items on...

Page 25: ... manually by pressing DELL 3355 on the keypad Delay Until Enter a specific time to send a fax For help see Send a Delayed Broadcast Fax on page 64 NOTE Make sure the date and time are entered correctly before you set a specific time to send a fax On Hook Dial Press Select to use On Hook Dial and dial the number when you hear a dial tone For more information see Manually Dialing a Fax While Listeni...

Page 26: ...sonalize Fax Enter your name or the name of your business and your number This information appears as a heading to identify you and your fax machine to the fax recipient NOTE Not available for double byte languages Blank Paper Size Specify the size of the paper loaded in the paper tray Letter A4 Legal NOTE If no asterisk is present a paper size that is not supported by fax has been selected throug...

Page 27: ...imes 1 time 2 times 3 times 4 times 5 times REDIAL INTERVAL 1 minute 2 minutes 3 minutes 4 minutes 5 minutes 6 minutes 7 minutes 8 minutes FAX FOOTER On Off DIAL PREFIX None Create SCAN BEFORE DIAL No Yes FAX CONFIRMATION Off Print for all Print for errors FIT FAX TO PAGE Try to fit Two pages RING PATTERN Single Double Triple Any BLOCKED FAXES Off On BLOCK NO ID CALLS No Yes EDIT BLOCKED FAX LIST ...

Page 28: ...age is printed Print for all prints a status report after each fax you send including jobs that have errors Print for errors default prints a status report only after jobs that did not send Activity Report Generation On request default you can ask for the report to print After 40 faxes report is automatically generated after 40 faxes print Fit Fax To Page How the received fax will be printed Try t...

Page 29: ...er dialed Scan Before Dial No Yes default Blocked Faxes Off default On NOTE You may enter up to 50 numbers from which to block faxes Block No ID Calls Yes No default Edit Blocked Fax List Add Remove Modify Print Block Host Fax Settings Avoid unwanted changes from users on the network Off default On Auto Fax Convert To convert color faxes to mono or convert to a lower quality setting for faxes Off ...

Page 30: ... 7 200 4 800 2 400 Error Correction On default Off NOTE Turn error correction off if you have trouble sending a fax to an older fax machine Language Select a language for all display text Country Code Denmark Ecuador Egypt Emirates UAE Estonia Finland France Germany Greece Guam Hong Kong Hungary India Indonesia Ireland Israel Italy From this Advanced Fax option You can select ...

Page 31: ...alaysia Mexico Morocco Netherlands New Zealand Nigeria Norway Oman Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Taiwan Thailand Tunisia From this Advanced Fax option You can select ...

Page 32: ...lity Speed settings NOTE Your printer cannot detect the paper size Country Code continued Turkey UK USA Uruguay US Virgin Islands Venezuela Vietnam Yemen Call Diagnostics Off default Audio on Print T 30 signals report Both audio and report NOTE This feature is intended for advanced troubleshooting only Paper type Quality Speed settings Black and Color Cartridges Installed Photo and Color Cartridge...

Page 33: ...he Print dialog box click Preferences or Properties depending on your program or operating system The Printing Preferences screen appears 3 Click the Quality Copies tab 4 Click the Use my choice button 5 Select the paper type in the drop down menu 6 Click OK To turn off the automatic paper type sensor for all print jobs 1 In Windows XP click Start Control Panel Printers and Other Hardware Printers...

Page 34: ...he right and left edges of the paper NOTE Load letterhead paper with the front of the letterhead face down and the top of the letterhead going into the printer first The paper guide rests against the bottom edge of the paper You select Draft select Photo if a photo cartridge is installed Normal or Photo print quality 20 sheets of banner paper You remove any paper from the paper support before inse...

Page 35: ...ted side of the paper faces down The paper is centered in the paper support You select Normal or Photo print quality The paper guides rest against the right and left edges of the paper The paper guide rests against the bottom edge of the paper 25 iron on transfer You follow the loading instructions on the iron on transfer packaging The print side of the transfer faces down The paper guides rest ag...

Page 36: ... 216 mm 3 0 8 5 inches Length 127 432 mm 5 0 17 0 inches The paper is centered in the paper support The paper guides rest against the right and left edges of the paper The paper guide rests against the bottom edge of the paper 150 sheets of letterhead paper The front of the letterhead faces down The top of the letterhead feeds into the printer first The paper guides rest against the right and left...

Page 37: ...ms and letterhead media The document is loaded text side up The paper guide is against the edge of the paper Your paper size fits within the dimensions allowable You choose a media that absorbs ink well You allow the preprinted media to dry thoroughly before use in the ADF You do not use media printed with metallic ink particles in the ADF You avoid embossed designs 50 sheets of custom size paper ...

Page 38: ...inal Document on the Scanner Glass 1 Open the top cover 2 Place the original document face down on the scanner glass in the upper left corner 3 Close the top cover To get a copy with portrait vertical orientation top of your original To get a copy with landscape horizontal orientation ...

Page 39: ...umber of copies and black and white or color printing c On the Paper Setup tab select the paper size and orientation d On the Print Layout tab select the layout and duplexing settings NOTE To see details about a setting right click the setting on the screen and then select What s This e After making the changes in Printing Preferences click OK at the bottom of the screen to return to the Print dia...

Page 40: ... 3 With your document open click File Print 4 To customize your print settings click Preferences Properties Options or Setup depending on the program or operating system The Printing Preferences dialog box appears 5 On the Quality Copies tab select Photo and the paper type NOTE Photo glossy or coated paper is recommended for printing photos 6 On the Paper Setup tab select the paper size and orient...

Page 41: ...d separately installed For more information see Replacing Ink Cartridges on page 71 3 With your document open click File Print 4 To customize your print settings click Preferences Properties Options or Setup depending on the program or operating system The Printing Preferences dialog box appears 5 On the Print Layout tab click Borderless 6 When finished customizing your photo click OK 7 Click OK o...

Page 42: ...in Paper Into the Paper Support on page 34 2 With your document open click File Print 3 Click Properties Options Setup or Preferences depending on the program or operating system 4 From the Quality Copies tab activate the Print Last Page First check box 5 Click OK 6 Click OK to print your document Printing a Banner 1 Place a stack of banner paper 20 sheets or less in front of the printer and feed ...

Page 43: ...Load paper in the paper support For more information see Loading Paper on page 34 3 Load your original document For help see Load an Original Document Into the ADF on page 36 or Placing Your Original Document on the Scanner Glass on page 38 4 On the operator panel press the Mode Selector repeatedly until Copy is selected 5 To make more than one copy press the numbers on the keypad that correspond ...

Page 44: ...elect the original document size Lighten or darken your document Copying Photos Using the Operator Panel 1 Load photo paper For more information see Print Media Guidelines for the Paper Support on page 34 2 Open the top cover 3 Place the photo on the glass 4 Close the top cover 5 Select the copy quality For more information see Operator Panel Menus on page 18 6 Press the Color button Copying Photo...

Page 45: ...support For help see Load Plain Paper Into the Paper Support on page 34 2 Load your original document For help see Load an Original Document Into the ADF on page 36 or Placing Your Original Document on the Scanner Glass on page 38 3 Press the Mode Selector button repeatedly until Copy is selected 4 Press Menu repeatedly until Collate appears 5 Press to scroll to the amount of pages you want to col...

Page 46: ...r on the operator panel repeatedly until Scan is selected 4 Press to scroll through the list of possible programs to which you can scan 5 Press Select when the program to which you want to scan appears 6 From the Start area on the operator panel press Black to begin a black and white scan or Color to being a color scan Click this tab To Print Select the paper size and type Select borderless printi...

Page 47: ... select your scan destination 7 To further customize your scan job click See More Scan Settings 8 When you are finished customizing your image click Scan Now Scanning Photos 1 Turn on your computer and printer and make sure they are connected 2 Load your original document For help see Placing Your Original Document on the Scanner Glass on page 38 3 Press Scan on the operator panel The Dell All In ...

Page 48: ...possible computers to which you can scan 7 When your PC name appears on the display press Select 8 Enter your four digit PIN number NOTE This can be found in the upper right corner of the All In One Main Page For help see Using the Dell All In One Center on page 68 9 Press Select 10 Press Select Scanning Multiple Pages or Images NOTE This feature is only available when scanning from the flatbed sc...

Page 49: ...n OCR Optical Character Recognition OCR is a software feature that converts a scanned image into editable text within a word processing program NOTE Japanese customers should use E Typist OCR software This software is located on a separate CD 1 Load your original document For help see Load an Original Document Into the ADF on page 36 or Placing Your Original Document on the Scanner Glass on page 3...

Page 50: ...trast of your image For help see the documentation that came with your graphics program Saving an Image on Your Computer 1 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell All In One Center The Dell All In One Center appears 2 In the Creative Tasks section click Save an image on my computer 3 Follow the instructions on your computer screen to save an image on your...

Page 51: ...n One Center If you are using your printer without a computer you can enlarge or reduce your document by a percent and Fit to options using the operator panel 1 Load paper in the paper support For help see Load Plain Paper Into the Paper Support on page 34 2 Load your original document For help see Placing Your Original Document on the Scanner Glass on page 38 or Load an Original Document Into the...

Page 52: ... phone cord provided Make copies and send and receive faxes without the use of a computer Connecting directly to a telephone wall jack on page 53 printer telephone two phone cords provided Use the fax line as a normal telephone line Set up your printer wherever your telephone is Make copies and send and receive faxes without the use of a computer Connecting to a telephone on page 53 printer teleph...

Page 53: ...he printer 2 Connect the other end of the phone cord to an active telephone wall jack Connecting to a telephone If your printer does not have a handset you can connect a telephone to your printer to use the fax line as a normal telephone line 1 Connect a phone cord from the LINE connector right side connector on the printer to the telephone wall jack 2 Remove the protective plug from the PHONE jac...

Page 54: ...machine 1 Connect a phone cord from the LINE connector right side connector on the printer to the telephone wall jack 2 Remove the protective plug from the PHONE jack connector left side connector on the back of the printer 3 Connect a phone cord from the telephone to the answering machine 4 Connect a phone cord from the answering machine to the PHONE jack connector left side connector on the prin...

Page 55: ...ctor on the printer Faxing Using the Printer Operator Panel What if I Have a Digital Subscriber Line DSL DSL delivers digital data to a computer through a telephone line Your Dell Photo AIO Printer 962 is designed to work with analog data If you are faxing over a telephone line connected to a DSL modem install a DSL filter to avoid interference with the analog fax modem signal 1 Connect the DSL fi...

Page 56: ...pport color faxes Receive a Fax Automatically NOTE In order to receive a color fax the machine from which you are receiving the fax must also support color faxes and send the fax as a color fax 1 Make sure your printer is on and an active telephone line is connected to the LINE connector right side connector on the printer 2 Press Mode until the Fax LED is lit 3 Press Auto Answer until the Auto An...

Page 57: ...axing Using the Printer Operator Panel on page 55 Connecting Cables Connect the printer to the computer with a USB cable sold separately in order to scan documents to fax If you want to fax through the printer modem connect an active telephone line to the LINE connector on the printer If you want to fax through the computer modem connect an active telephone line to the LINE connector on the comput...

Page 58: ...ne Center 4 Place the document you want to fax face down under the lid of the printer 5 Select Fax from the Scan drop down menu 6 Click Scan Now 7 Follow the instructions on the computer screen to send your fax Receive a Fax The Dell Photo AIO Printer 962 modem only receives hardcopy documents See Faxing Using the Printer Operator Panel on page 55 for information about receiving a fax If you need ...

Page 59: ...fore dialing the number Choose whether to use error correction Select when to print a fax usage report Select when to print a fax activity report Receive Choose whether you want to print a footer date time and page number on each page Automatically reduce an incoming fax to fit to the paper size loaded or print it on two sheets of paper Select whether you want to forward a fax or print it and then...

Page 60: ...ox allows you to receive faxes but may cause the computer modem to answer all phone calls in which case you may not receive voice mail a Select Manual answer or specify the number of rings and click Next b Enter your TSID information and click Next c Enter your CSID information and click Next d Click to select Print it on If you want to print all received faxes Use the drop down menu to the right ...

Page 61: ...ing Your Original Document on the Scanner Glass on page 38 or Load an Original Document Into the ADF on page 36 3 Click Start All Programs or Programs Dell Printers Dell Photo AIO Printer 962 Dell All In One Center 4 Place the document you want to fax face down under the lid of the printer 5 Select File from the Scan drop down menu 6 Save your file to a desired location 7 Open the file you just sc...

Page 62: ... Service Management 1 Click Start All Programs or Programs Accessories Communications Fax 2 Click Fax Console or Fax Management Services 3 The following folders appear Incoming faxes currently being received Inbox faxes that have been received Outbox faxes scheduled to be sent Sent Items faxes successfully sent 4 Click the folder of your choice 5 Click the fax in the right pane for which you want ...

Page 63: ...er Setup Utility 2 Click the Speed Dial tab 3 Follow the instructions on the Speed Dial tab to add a new number to your speed dial list Create a Group Dial List From the Operator Panel 1 Press Mode until the Fax LED is lit 2 Press Menu until you see EDIT SPEED DIAL 3 If the current option is Add press Select Press to scroll if necessary 4 Enter a two digit speed dial number from 80 to 99 and then ...

Page 64: ...ress Black or Color when you are ready to send a fax Broadcast Send You can send a fax of up to 20 pages to as many as five people at once Send a Broadcast Fax Immediately 1 Load your original document For help see Load an Original Document Into the ADF on page 36 2 On the operator panel press Mode repeatedly until the Fax LED is lit 3 Enter a fax number or press Speed Dial to select numbers from ...

Page 65: ...CED FAX appears on the display and then press Select 3 Press Menu until EDIT BLOCKED FAX LIST appears on the display 4 Press until Add appears on the display and then press Select 5 Enter a two digit number and then press Select 6 Enter a telephone number and then press Select 7 Enter a name and then press Select 8 If you would like to add another phone number to the list press 1 If you do not wan...

Page 66: ... l c o m s u p p o r t d e l l c o m 2 Press Menu until ADVANCED FAX appears on the display and then press Select 3 Press Menu until AUTO FAX CONVERT appears on the display 4 Press until On appears on the display and then press Select ...

Page 67: ...ed tab Printing Status button Click this button to see your options for displaying printing status information on your screen About button Click this button to view software version information Networking button Click this button to see your networking options Maintenance tab Use Color Cartridge for all Black printing icon Click this icon and follow the instructions on the screen to use your color...

Page 68: ...lders print them perform creative copying To access the Dell All In One Center Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell All In One Center The Dell All In One Center includes four main sections Scan or Fax Copy Creative Tasks and Preview In this section You can Scan or Fax Select the program where you want to send the scanned image Select the type of image ...

Page 69: ...Printing Preferences when a document is not open 1 In Windows XP click Start Control Panel Printer and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers 2 Right click on the printer icon and then select Printing Preferences NOTE Changes made to the printer settings from the Printers folder become the default settings for most programs Creative Tasks Select from a vari...

Page 70: ...elect Automatic Draft Normal or Photo depending on your desired output quality Draft is the fastest option but should not be selected if you have a photo cartridge sold separately installed Multiple Copies Customize how the printer prints several photocopies of a single print job Collated Normal or Print Last Page First Print Color Images in Black and White Print your color images in black and whi...

Page 71: ...h Dell You can order more ink online at www dell com supplies or by phone To order by phone see Ordering Ink Cartridges and Supplies on page 2 Dell recommends Dell ink cartridges for your printer Dell does not provide warranty coverage for problems caused by using accessories parts or components not supplied by Dell 1 Turn on your printer 2 Lift the printer unit The ink cartridge carrier moves and...

Page 72: ... to raise each ink cartridge lid 4 Remove the old ink cartridges 5 Store the cartridges in an air tight container one is included with each photo cartridge you purchase or dispose of them 6 If you are installing new ink cartridges remove the sticker and transparent tape from the back and bottom of each ink cartridge ...

Page 73: ... normal printing For photo printing use a photo cartridge sold separately and a color cartridge 7 Insert the new ink cartridges Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier photo or black cartridge ...

Page 74: ...he ink cartridges when they are installed or replaced To verify your ink cartridges are aligned you can print an alignment page After you close the printer unit press the Select button The alignment page begins printing During printing the operator panel display reads Alignment Page Printing When complete the message reads Auto Alignment Complete Your ink cartridges are now aligned for optimal pri...

Page 75: ...ou may need to clean the nozzles when White lines appear in graphics or solid black areas Print appears smudged or too dark Colors fade do not print or do not print completely Vertical lines appear jagged or edges appear rough To clean the ink cartridge nozzles 1 Load the paper For more information see Loading Paper on page 34 2 Click Start Programs or All Programs Dell Printers Dell Photo AIO Pri...

Page 76: ...76 Ink Cartridge Maintenance w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 77: ...OUR PRINTER AND YOUR COMPUTER CHECK THE USB CABLE Ensure that the USB cable is firmly connected to your printer and your computer Shut down the computer reconnect the USB cable as shown on the setup diagram for your printer and then restart the computer IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUTOMATICALLY INSTALL THE SOFTWARE MANUALLY 1 Insert the Drivers and Utilities CD 2 In Windows...

Page 78: ... click setup exe DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 If the Dell Photo AIO Printer 962 does not appear in the list of programs the printer software is not installed Install the printer software For more information see Removing and Reinstalling Software on page 78 CORRECT COMMUNICATION PROBLEMS BETWEEN THE PRI...

Page 79: ...ck Printer 3 Make sure a check mark is not next to Pause Printing If a check mark is next to Pause Printing click it to deselect the option Windows 2000 1 Click Start Settings Printers 2 Double click Dell Photo AIO Printer 962 and then click Printer 3 Make sure a check mark is not next to Pause Printing If a check mark is next to Pause Printing click Pause Printing to deselect it CHECK FOR FLASHIN...

Page 80: ...inters you still want to use If you accidentally delete printer that you want to use reinstall it using the CD or web drivers for that specific printer To prevent multiple instances of your Dell printer in your Printers and Faxes folder make sure when disconnecting and reconnecting the printer from your computer s USB connector that you always plug the USB cable back into the same USB connector th...

Page 81: ... TIME MAKE SURE THE POWER SUPPLY TELEPHONE HANDSET AND ANSWERING MACHINE CONNECTIONS ARE SECURE MAKE SURE THE SPEED DIAL IS SET CORRECTLY MAKE SURE THE PRINTER DETECTS THE DIAL TONE MAKE SURE YOU LOADED THE PAPER CORRECTLY For more information see Loading Paper on page 34 USE ONLY PAPER RECOMMENDED FOR YOUR PRINTER For more information see Print Media Guidelines for the Paper Support on page 34 US...

Page 82: ...n the paper to remove it 3 Close the ADF cover or unit 4 Press the Select button 5 Resend your print job to print any missing pages NOTE To avoid paper jams do not force paper into the All In One Near the paper input tray 1 Lift the paper exit tray 2 Pull firmly on the paper to remove it 3 Lower the paper exit tray 4 Press the Select button 5 Resend your print job to print any missing pages ...

Page 83: ...e it 3 Close the printer unit 4 Press the Select button 5 Resend your print job to print any missing pages Near the rear access door 1 Open the rear access door 2 Pull firmly on the paper to remove it 3 Close the rear access door 4 Press the Select button 5 Resend your print job to print any missing pages ...

Page 84: ...An ink cartridge is running low on ink The Low Ink warning occurs when your ink cartridges are about 25 percent full 15 percent full and 5 percent full Replace the ink cartridge For more information see Replacing Ink Cartridges on page 71 Clear paper jam A paper jam exists in the printer Clear the paper jam and then press Select on the operator panel For more information see Check for a paper jam ...

Page 85: ...with the ink cartridges or the print heads Reinstall the ink cartridges For more information see Replacing Ink Cartridges on page 71 Disconnect and then reconnect the printer power cable Data error Data error or incomplete data Press the Power button to reset and then resend your print job Scan error Scan carrier error Turn off the printer wait a few seconds and then turn on the printer Paper feed...

Page 86: ... Properties or Options depending on your program or operating system 3 From the Quality Speed area select a higher quality setting 4 Print your document again 5 If the print quality does not improve try aligning or cleaning the ink cartridges For more information on aligning see Aligning Ink Cartridges on page 74 For more information on cleaning ink cartridges see Cleaning the Ink Cartridge Nozzle...

Page 87: ...Troubleshooting 87 To access the Dell Printer Solution Center 1 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell Printer Solution Center 2 Click the Troubleshooting tab ...

Page 88: ...88 Troubleshooting w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 89: ...proper support personnel The Express Service Code label is located on the right side on top of the cover NOTE Dell s Express Service Code system may not be available in all countries 2 In the U S Business customers should call 1 877 459 7298 and Consumer Home and Home Office customers should call 1 800 624 9896 If you are calling from a different country or are in a different Service area see Cont...

Page 90: ...cally you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the ...

Page 91: ...Dell Preferred Accounts DPA toll free 1 800 283 2210 Business Customer Service and Technical Support toll free 1 877 459 7298 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Custo...

Page 92: ...e toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0...

Page 93: ... Penang Malaysia 604 633 4966 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med lar...

Page 94: ...l free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Lar...

Page 95: ...dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Fax Switchboard Relational 3287 1201 Switchboard Home Small Business 3287 5000 Fax Switchboard Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic Gen...

Page 96: ...national Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Sup...

Page 97: ...d 2108129800 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong International Access Code 001 Country Code 852 Website support ap dell com E mail ap_support dell com Technical Support Dimension and Inspiron 2969 3189 Technical Support OptiPlex Latitude and Dell Precision...

Page 98: ...K only 0870 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax SalesFax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard ...

Page 99: ...pport and Customer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com E mail tech_be dell com Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels B...

Page 100: ...ternational Access Code 00 Country Code 52 Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Country City International Access Code Country Code City Code ...

Page 101: ...0 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Home and Sm...

Page 102: ...ode 011 Country Code 48 City Code 22 Website support euro dell com E mail pl_support_tech dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Suppor...

Page 103: ...re 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support 902 100 130 Cu...

Page 104: ...l for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and...

Page 105: ...ustomer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907 4006 Ur...

Page 106: ...106 Contacting Dell w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 107: ...her prearranged payment method Dell may invoice parts of an order separately Your order is subject to cancellation by Dell at Dell s sole discretion Unless you and Dell have agreed to a different discount Dell s standard pricing policy for Dell branded systems which include both hardware and services in one discounted price allocates the discount off list price applicable to the service portion of...

Page 108: ... returning all components in an order you will be credited the full amount paid for the order At Dell s discretion credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing 7 Changed or Discontinued Product Dell s policy is one of ongoing update and revision Dell may revise and discontinue Product at any time without notice to you and ...

Page 109: ...igns affiliates collectively for purposes of this paragraph Dell arising from or relating to this Agreement its interpretation or the breach termination or validity thereof the relationships which result from this Agreement including to the full extent permitted by applicable law relationships with third parties who are not signatories to this Agreement Dell s advertising or any related purchase S...

Page 110: ...duct instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DE...

Page 111: ...n the date of the packing slip or invoice The warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the availability of limited warranties at its discretion but any changes will not be retroactive What do I do if I need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have...

Page 112: ...he time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you If we do not receive the original part within 30 days we will charge to your credit card the then current standard price for that part We will pay to ship the part to you if you use an address in the United...

Page 113: ...d through Dell s Software and Peripherals division by customers of our Small and Medium Business divisions Those products may be returned within twenty one 21 days from the date on the packing slip or invoice but a fifteen percent 15 return fee will be deducted from any refund or credit The Total Satisfaction Return Policy and Software and Peripherals division return policy are not available for D...

Page 114: ...RRANTY NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU THIS WARRANTY COVERAGE TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTH...

Page 115: ...nty Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety 90 days from the date you receive them This warranty is limited to you and is not transferable Any implied warranties are limited to ninety 90 days from the date you receive the Software Some jurisdictions do not allow limits on the duration of an implied warranty so this li...

Page 116: ...his is the complete and exclusive statement of the agreement between you and Dell regarding the Software Regulatory Notices Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio co...

Page 117: ... by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television tec...

Page 118: ...118 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 119: ... 18 C Cancel button 18 cards loading 35 cartridges ink aligning 74 cleaning 75 replacing 71 cleaning ink cartridge nozzles 75 Color Copy button 16 connecting printer to answering machine 54 computer modem 55 telephone 53 telephone wall jack 53 copies 43 copying operator panel 43 software 43 D Dell contacting 90 Dell All In One Center accessing 68 Copy section 68 Creative Tasks section 69 Preview s...

Page 120: ...4 photo cards 35 photo paper 35 postcards 35 transparencies 35 loading documents ADF 36 scanner glass 38 M multi page poster 42 multiple copies 70 N nozzles ink cartridge cleaning 75 O OCR edit document text 49 on hook dial 64 operator panel copying with 43 using 15 P Paper Setup tab 70 paper type sensor 32 turning off 33 photo cards loading 35 photo paper loading 35 photos printing 40 postcards l...

Page 121: ...Print Properties 69 Printer Setup Utility 58 removing 78 specialty media cards 35 envelopes 35 glossy 35 greeting cards 35 index cards 35 iron on transfers 35 photo cards 35 photo paper 35 postcards 35 transparencies 35 speed dial list 62 creating from the computer 63 creating from the operator panel 62 using 64 support contacting Dell 90 T transparencies loading 35 troubleshooting error messages ...

Page 122: ...122 Index ...

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