Dell EMC PowerEdge M640 Page 105 Installation And Service Manual Download

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System diagnostic controls

Description

Configuration

Displays the configuration and status information of all detected devices.

Results

Displays the results of all tests that are run.

System health

Provides the current overview of the system performance.

Event log

Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event
description is recorded.

Using system diagnostics

105

Summary of Contents for PowerEdge M640

Page 1: ...Dell EMC PowerEdge M640 Installation and Service Manual Regulatory Model HHB Series Regulatory Type HHB006 ...

Page 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 08 Rev A02 ...

Page 3: ...specifications 15 Drive specifications 15 Hard drives 16 Ports and connectors specifications 16 USB ports 16 Internal Dual SD Module 16 Micro SD vFlash connector 16 Video specifications 16 Environmental specifications 17 Particulate and gaseous contamination specifications 18 Standard operating temperature 19 Expanded operating temperature 19 Expanded operating temperature restrictions 19 Thermal ...

Page 4: ...stem 47 After working inside your system 47 Recommended tools 47 Removing the system from the enclosure 48 Installing the system into the enclosure 49 Inside the system 51 System cover 52 Removing the system cover 52 Installing the system cover 53 Air shroud 54 Removing the air shroud 54 Installing the air shroud 55 Drives 56 Removing a drive blank 56 Installing a drive blank 57 Removing a drive c...

Page 5: ...oller card 86 Removing the storage controller card 86 Installing the storage controller card 87 System battery 88 Replacing the NVRAM backup battery Option A 88 Optional internal USB memory key 90 Replacing optional internal USB memory key 90 IDSDM 91 Removing the optional internal dual SD module 91 Installing the optional internal dual SD module 92 Removing the internal micro SD card 93 Installin...

Page 6: ...d connectors 106 System board jumper settings 107 Disabling a forgotten password 107 9 Getting help 109 Contacting Dell EMC 109 Documentation feedback 109 Accessing system information by using QRL 109 Quick Resource Locator for PowerEdge M640 system 110 Receiving automated support with SupportAssist 110 Recycling or End of Life service information 110 6 Contents ...

Page 7: ...s the features available on the front of the system Figure 1 Front view of the system Table 1 Features available on the front of the system Item Ports panels and components Icon Description 1 Hard drives SSDs N A 2 5 inch hard drive SSDs are supported For more information see the Technical specifications section 2 USB 3 0 port Enables you to connect USB devices to the system 3 iDRAC Direct port Th...

Page 8: ...E Press the power button to gracefully shut down an ACPI compliant operating system 7 System handle release button N A Enables you to unlock the system from the enclosure Health status indicator The Health status indicator indicates the health condition of the system Table 2 Health status indicator codes Icon Health status indicator pattern Condition Solid blue No errors are present in the system ...

Page 9: ...mode the status LED indicator does not turn on Table 3 Drive indicator codes Drive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for removal NOTE The drive status indicator remains off until all drives are initialized after the system is turned on Drives are not ready for removal during this time Flashes green amber and th...

Page 10: ...ff for two seconds Indicates that the laptop or tablet connected is recognized Turns off Indicates that the laptop or tablet is unplugged Locating the Service Tag of your system You can identify your system using the unique Express Service Code and Service Tag The service tag information is available on a sticker on the chassis of the system This information is used by Dell EMC personnel to route ...

Page 11: ...System information label Figure 5 System information label Dell EMC PowerEdge M640 system overview 11 ...

Page 12: ...system Dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM CLI Guide for iDRAC For information a...

Page 13: ... systems management see the OpenManage Connections Enterprise Systems Management documents Dell com openmanagemanuals For information about viewing inventory performing configuration and monitoring tasks remotely turning on or off servers and enabling alerts for events on servers and components using the Dell Chassis Management Controller CMC see the CMC User s Guide Dell com openmanagemanuals Cha...

Page 14: ... 35 mm 1 98 inches 544 32 mm 21 43 inches System weight Table 7 System weight System Maximum weight Dell EMC PowerEdge M640 6 4 kg 14 11 lb Processor specifications The Dell EMCPowerEdge M640 system supports up to two Intel Xeon Scalable processors up to 28 cores per processor Supported operating systems The Dell EMC PowerEdge M640 system supports the following operating systems 3 14 Technical spe...

Page 15: ...Quad rank 64 GB 64 GB 512 GB 128 GB 1024 GB RDIMM Single rank 8 GB 8 GB 64 GB 16 GB 128 GB RDIMM Dual rank 16 GB 16 GB 128 GB 32 GB 256 GB RDIMM Dual rank 32 GB 32 GB 256 GB 64 GB 512 GB Mezzanine card specifications The Dell EMC PowerEdge M640 system supports two PCIe x8 Gen 3 slots mezzanine card supporting dual port 10 Gb Ethernet quad port 1 Gb FC8 Fibre Channel FC16 Fibre Channel or Infiniban...

Page 16: ...t Internal Dual SD Module The Dell EMC PowerEdge M640 system supports two internal micro SD cards dedicated for the hypervisor This card offers the following features Dual card operation maintains a mirrored configuration by using micro SD cards in both slots and provides redundancy Single card operation single card operation is supported but without redundancy NOTE One IDSDM card slot is dedicate...

Page 17: ... point Atmosphere must be non condensing at all times Operating 10 to 80 relative humidity with 26 C 78 8 F maximum dew point Table 12 Maximum vibration specifications Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 87 Grms at 10 Hz to 500 Hz for 15 min all six sides tested Table 13 Maximum shock specifications Maximum shock Specification...

Page 18: ...ons Air filtration Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE This condition applies to data center environments only Air filtration requirements do not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtrat...

Page 19: ...tside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable temperature by 1 C per 125 m above 950 m 1 F per 228 ft NOTE When operating in the expanded temperature range system performance may be impacted NOTE When operating in the expanded te...

Page 20: ... C30 105W 14 12 5120 5118 C40 E45 85W 12 10 8 6 4 4116 5115 4114 4110 4108 3106 3104 4112 C40 E45 150W 24 8160T C25 125W 20 6138T C30 125W 16 6130T C30 125W 12 6126T C30 105W 14 5120T C30 85W 14 5119T C40 E45 85W 12 4116T C40 E45 85W 10 4114T C40 E45 70W 8 4109T C40 E45 DIMM limit 1 Max 64 GB LRDIMMs No 128 GB No AEP Apache Pass C indicates that the processor is continuously operating at the speci...

Page 21: ...grated Dell Remote Access Controller iDRAC is designed to make system administrators more productive and improve the overall availability of Dell systems iDRAC alerts administrators about system issues and enables them to perform remote system management This reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC ...

Page 22: ...is enabled through an optional license The license files are enabled on the sleds through iDRAC For more information about drivers documentation and white papers on the Intel QAT see https 01 org intel quickassist technology For more information about logging in to the iDRAC and iDRAC licenses see the latest Integrated Dell Remote Access Controller User s Guide at Dell com poweredgemanuals You can...

Page 23: ...e Deployment Toolkit Using iDRAC virtual media Dell com idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisite Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to Dell com support home 2 In the Drivers Downloads section type ...

Page 24: ...onfigure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by one of the following Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Viewing...

Page 25: ...f the operating system begins to load before you press F2 wait for the system to finish booting and then restart the system and try again 3 On the System Setup Main Menu screen click System BIOS System BIOS Settings details The System BIOS Settings screen details are explained as follows Option Description System Information Provides information about the system such as the system model name BIOS ...

Page 26: ...hange the system date and time System Information You can use the System Information screen to view system properties such as Service Tag system model name and BIOS version Viewing System Information To view the System Information screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating sy...

Page 27: ...ystem Setup NOTE If the operating system begins to load before you press F2 wait for the system to finish booting and then restart the system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings Memory Settings details The Memory Settings screen details are explained as follows Option Description Installed Memory Size Specifies th...

Page 28: ...ield controls Persistent Memory on the system Processor Settings You can use the Processor Settings screen to view the processor settings and perform specific functions such as enabling virtualization technology hardware prefetcher and logical processor idling Viewing Processor Settings To view the Processor Settings screen perform the following steps 1 Power on or restart your system 2 Press F2 i...

Page 29: ...disables the Sub NUMA Cluster This option is set to Disabled by default Sub NUMA Cluster Enables or disables the Sub NUMA Cluster This option is set to Disabled by default UPI Prefetch Enables you to get the memory read started early on DDR bus The Ultra Path Interconnect UPI Rx path will spawn the speculative memory read to Integrated Memory Controller iMC directly This option is set to Enabled b...

Page 30: ...your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click SATA Settings SATA Settings details The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables you to set the embedded SATA option ...

Page 31: ...tup Main Menu screen click System BIOS 4 On the System BIOS screen click NVMe Settings NVMe Settings details The NVMe Settings screen details are explained as follows Option Description NVMe Mode Enables you to set the NVMe mode This option is set to Non RAID by default Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI It also enables you to specify the...

Page 32: ...ion is set to Enabled and the system fails to boot the system re attempts the boot sequence after 30 seconds This option is set to Enabled by default Hard Disk Failover Specifies the drive that is booted in the event of a drive failure The devices are selected in the Hard Disk Drive Sequence on the Boot Option Setting menu When this option is set to Disabled only the first drive in the list is att...

Page 33: ...f you have selected BIOS for Boot Mode Steps 1 On the System Setup Main Menu screen click System BIOS Boot Settings UEFI BIOS Boot Settings UEFI BIOS Boot Sequence 2 Click Boot Option Settings BIOS UEFI Boot Settings Boot Sequence 3 Use the arrow keys to select a boot device and use the plus and minus sign keys to move the device down or up in the order 4 Click Exit and then click Yes to save the ...

Page 34: ...n use the iSCSI Settings screen to modify iSCSI device settings The iSCSI Settings option is available only in the UEFI boot mode BIOS does not control network settings in the BIOS boot mode For the BIOS boot mode the option ROM of the network controller handles the network settings Viewing UEFI iSCSI Settings To view the UEFI iSCSI Settings screen perform the following steps 1 Power on or restart...

Page 35: ...B ports The USB keyboard and mouse still function in certain USB ports during the boot process depending on the selection After the boot process is complete the USB ports will be enabled or disabled as per the setting Internal USB Port Enables or disables the internal USB port This option is set to On or Off This option is set to On by default iDRAC Direct USB Port The iDRAC Direct USB port is man...

Page 36: ...SD Module IDSDM This option is set to On by default Internal MicroSD Card Redundancy Configures the redundancy mode of the Internal Dual SD Module IDSDM When set to Mirror Mode data is written on both SD cards After failure of either card and replacement of the failed card the data of the active card is copied to the offline card during the system boot When Internal SD Card Redundancy is set to Di...

Page 37: ...ure To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert the serial MUX setting to the default setting ...

Page 38: ...er options include Performance Per Watt OS Performance and Workstation Performance NOTE All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom CPU Power Management Sets the CPU power management This option is set to System DBPM DAPC by default DBPM is Demand Based Power Management Other options include OS DBPM and Maximum Performa...

Page 39: ...structions in the processor This option is set to Enabled for all system profiles except Custom by default NOTE This option can be disabled only if the C States option in the Custom mode is set to disabled NOTE When C States is set to Enabled in the Custom mode changing the Monitor Mwait setting does not impact the system power or performance CPU Interconnect Bus Link Power Management Enables or d...

Page 40: ...XT Enables you to set the Intel Trusted Execution Technology TXT option To enable the Intel TXT option virtualization technology and TPM Security must be enabled with Pre boot measurements This option is set to Off by default Power Button Enables you to set the power button on the front of the system This option is set to Enabled by default AC Power Recovery Sets how the system behaves after AC po...

Page 41: ...ecure Boot Policy Summary Specifies the list of certificates and hashes that secure boot uses to authenticate images Secure Boot Custom Policy Settings Configures the Secure Boot Custom Policy To enable this option set the Secure Boot Policy to Custom Creating a system and setup password Prerequisite Ensure that the password jumper is enabled The password jumper enables or disables the system pass...

Page 42: ...stem and setup password Prerequisite NOTE You cannot delete or change an existing system or setup password if the Password Status is set to Locked Steps 1 To enter System Setup press F2 immediately after turning on or restarting your system 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security screen ensure that Password Status is set to Unlocked 4 In th...

Page 43: ...trol To view the Redundant OS Control screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System...

Page 44: ...Settings Miscellaneous Settings details The Miscellaneous Settings screen details are explained as follows Option Description System Time Enables you to set the time on the system System Date Enables you to set the date on the system Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes Keyboard NumLock Enables you to set whether the system should boot w...

Page 45: ...osis LC is delivered as part of the iDRAC out of band solution and Dell system embedded Unified Extensible Firmware Interface UEFI applications Embedded system management The Dell Lifecycle Controller provides advanced embedded system management throughout the lifecycle of the system The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operati...

Page 46: ...aunch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell One shot UEFI boot menu One shot UEFI boot menu enables you to select a boot device to boot from System Utilities System Utilities contains the following utilities that can be launched Launch Diagn...

Page 47: ...lank Before working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Turn off the system 2 Remove the system from the enclosure 3 Install the I O connector cover CAUTION To prevent damage to the I O connectors ensure that you cover the connectors when you remove the system from the enclosure 4 Remove the system cover After working inside your syste...

Page 48: ...uch connectors or the connector pins CAUTION To protect the I O connector pins install the I O connector covers every time a system is removed from the enclosure Steps 1 Press the release button on the system handle and simultaneously pull the system handle to unlock the system from the enclosure 2 Holding the system handle slide the system out of the enclosure NOTE Ensure that you do not lift the...

Page 49: ...osure for extended periods of time without a system blank installed can cause the enclosure to overheat Installing the system into the enclosure Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 If you are installing a new system into the enclosure remove the I O connector cover from the I O connectors and save for future use Installing and removing system components ...

Page 50: ... are installing a half height system in one of the eight upper bays of the enclosure align the guide rail on the upper edge of the system so that the rail fits between the plastic guides on the enclosure If you are installing a half height system in one of the eight lower bays of the enclosure align the edge of the system with the guide rail on the floor of the enclosure 5 Holding the system handl...

Page 51: ...u should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Installing and removing system components 51 ...

Page 52: ... CPU2 11 Memory module 16 12 System handle System cover Removing the system cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Turn off the system 3 Remove the system from the enclosure 4 Install the I O connector cover Steps 1 Press the release button and slide the cover toward the back of the system 2 Lift the cover away from the system 52 Installing and removing ...

Page 53: ...s 2 Ensure that all internal cables are routed correctly and connected and no tools or extra parts are left inside the system Steps 1 Align the alignment guides on the system cover with the alignment slots on the system 2 Slide the system cover forward until the system cover clicks into place Installing and removing system components 53 ...

Page 54: ...requisites CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Step Hold the air shroud at both ends and lift it away from the system 54 Installing and removing system com...

Page 55: ...the air shroud Prerequisite 1 Follow the safety guidelines listed in Safety instructions Steps 1 Align the tabs on the air shroud with the slots on the system 2 Lower the air shroud into the system until the air shroud is firmly seated Installing and removing system components 55 ...

Page 56: ... or SATA drives is not supported Removing a drive blank Prerequisite CAUTION To maintain proper system cooling all empty drive slots must have drive blanks installed Follow the safety guidelines listed in Safety instructions Step Press the release button and slide the drive blank out of the drive slot 56 Installing and removing system components ...

Page 57: ...carrier or Install the drive blank Installing a drive blank Prerequisite Follow the safety guidelines listed in Safety instructions Step Insert the drive blank into the drive slot until the release button clicks into place Installing and removing system components 57 ...

Page 58: ... system at Dell com poweredgemanuals NOTE Using the management software prepare the drive for removal If the drive is online the green activity or fault indicator flashes while the drive is turning off When the drive indicators are off the drive is ready for removal For more information see the documentation for the storage controller Follow the safety guidelines listed in Safety instructions Step...

Page 59: ...nstall a drive blank Installing a drive carrier Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Insert the drive carrier into the drive slot 2 Push the release handle until the carrier locks in place Installing and removing system components 59 ...

Page 60: ...1 Follow the safety guidelines listed in Safety instructions 2 Remove the drive carrier from the system Steps 1 Using the Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the drive out of the drive carrier 60 Installing and removing system components ...

Page 61: ...fety guidelines listed in Safety instructions Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screw holes on the drive carrier 3 Using the Phillips 1 screwdriver replace the screws to secure the drive to the drive carrier Installing and removing system components 61 ...

Page 62: ...uctions 2 Follow the procedure listed in Before working inside your system 3 Remove the drives 4 Remove the drive backplane Steps 1 Using the Phillips 1 screwdriver remove the screws securing the drive cage to the chassis 2 Holding the drive cage by its edges lift the drive cage away from the system 62 Installing and removing system components ...

Page 63: ...nes listed in Safety instructions Steps 1 Align the screw holes on the drive cage with the screw holes on the system 2 Lower the drive cage into the system until the drive cage is seated in place 3 Using the Phillips 1 screwdriver replace the screws to secure the drive cage to the system Installing and removing system components 63 ...

Page 64: ...e system before removing the drive backplane CAUTION Note the number of each drive and temporarily label them before removal so that you can replace them at the same locations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the drives Steps 1 Pressing the release latches lift the drive backplane only until the...

Page 65: ...kplane then you must also loosen two additional retention screws that connect the storage controller cable connector to the system board connector 2 Remove the drive cage 3 Using the Phillips 2 screwdriver loosen the retention screws securing the drive backplane cable connector to the system board connector 4 Lift the drive backplane away from the system Installing and removing system components 6...

Page 66: ...the safety guidelines listed in Safety instructions Steps 1 Align the retention screws on the drive backplane cable connector with the screw holes on the system board connector 2 Using the Phillips 2 screwdriver tighten the retention screws to secure the drive backplane cable connector to the system board 66 Installing and removing system components ...

Page 67: ...onnect the storage controller cable connector to the system board connector 3 Install the drive cage 4 Align the guides on the drive backplane with the guide pins on the drive cage 5 Pressing the release latches lower the drive backplane into the system until it is firmly seated and the latches engage with the system Installing and removing system components 67 ...

Page 68: ...e 27 Installing the drive backplane Next steps 1 Install the drives in their original locations 2 Follow the procedure listed in After working inside your system 68 Installing and removing system components ...

Page 69: ...our system observe the following general guidelines when configuring your system memory If your system s memory configurations fail to observe these guidelines your system might not boot stop responding during memory configuration or operate with reduced memory The memory bus may operate at frequency can be 2666 MT s 2400 MT s or 2133 MT s depending on the following factors System profile selected...

Page 70: ...or 2 and so on Mixing of more than two memory module capacities in a system is not supported Unbalanced memory configurations will result in a performance loss so always populate memory channels identically with identical DIMMs for best performance Populate six identical memory modules per processor one DIMM per channel at a time to maximize performance To ensure proper system cooling memory modul...

Page 71: ... 1 2 ranks channel NOTE To use memory sparing this feature must be enabled in the BIOS menu of System Setup NOTE Memory sparing does not offer protection against a multi bit uncorrectable error Dell Fault Resilient Mode The Dell Fault Resilient Mode if enabled the BIOS creates an area of memory that is fault resilient This mode can be used by an OS that supports the feature to load critical applic...

Page 72: ...mount per processor allowed Requires three ranks or more per channel Fault resilient population order A 1 2 3 4 5 6 B 1 2 3 4 5 6 Supported with 6 DIMMs per processor Removing a memory module Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the drive backplane WARNING Allow...

Page 73: ...iddle of the memory module or metallic contacts CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module You must insert both ends of the memory module simultaneously 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 3 Align the edge connector of the memory mo...

Page 74: ...le is firmly seated in the memory module socket 6 Run the system memory test in system diagnostics Processors and heat sinks Removing a processor and heat sink module Prerequisites WARNING The heat sink may be hot to touch for some time after the system has been powered down Allow the heat sink to cool before removing it 1 Follow the safety guidelines listed in Safety instructions 2 Follow the pro...

Page 75: ...ule Prerequisites WARNING The heat sink may be hot to touch for some time after the system has been powered down Allow the heat sink to cool before removing it 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the processor and heat sink module Steps 1 Insert a flat blade screwdriver into...

Page 76: ... processor tray 4 Flex the outer edges of the bracket to release the processor from the bracket NOTE Ensure that the processor and the bracket are placed in the tray after you remove the heat sink Figure 33 Removing the processor bracket Next step Install the processor into the processor and heat sink module 76 Installing and removing system components ...

Page 77: ...or before placing the bracket on the processor NOTE Ensure that the processor and the bracket are placed in the tray before you install the heat sink Figure 34 Installing the processor bracket 3 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 4 Use the thermal grease syringe included with your processor kit to apply the grease in...

Page 78: ...et locks onto the heat sink NOTE Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket 78 Installing and removing system components ...

Page 79: ...r The heat sink is necessary to maintain proper thermal conditions WARNING The heat sink may be hot to touch for some time after the system has been powered down Allow the heat sink to cool before removing it Follow the safety guidelines listed in Safety instructions Steps 1 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module PHM on the ...

Page 80: ...rews are partially tightened follow these steps to secure the PHM a Loosen both the heat sink screws completely b Lower the PHM on to the blue retention clips follow the procedure described above in step 2 c Secure the PHM follow the procedure described above in step 3 NOTE The processor and heat sink module retention screws should not be tightened to more than 0 13 kgf m 1 35 N m or 12 in lbf Fig...

Page 81: ...ule away from the BOSS card Figure 38 Removing the M 2 SSD module 1 module connector 2 2 screws 2 3 module 2 Next step Install the M 2 SSD module Installing the M 2 SSD module Prerequisite 1 Follow the safety guidelines listed in Safety instructions Steps 1 Align the M 2 SSD module connectors with the connectors on the BOSS card 2 Push the M 2 SSD module until the module is seated firmly on the BO...

Page 82: ...ughter Card Removing the Network Daughter Card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the mezzanine card Steps 1 Using the Phillips 2 screwdriver remove the two screws that secure the Network Daughter Card NDC to the system board CAUTION To prevent damage to the NDC you must hold the car...

Page 83: ...ted in Safety instructions Steps 1 Align the following a The slots on the card edge with the projection tabs on the plastic bracket covering the mezzanine card slots b Screw holes on the card with the standoffs on the system board 2 Lower the card into place until the card connector fits into the corresponding connector on the system board 3 Using the Phillips 2 screwdriver replace the screws to s...

Page 84: ...ric type of I O modules installed in I O module bays C1 and C2 mezzanine card slot B supports Fabric B This card must match the fabric type of I O modules installed in I O module bays B1 and B2 Removing the mezzanine card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Open the retention latch by ...

Page 85: ...tions Steps 1 Open the retention latch by pressing the ridged area on the retention latch with your thumb and lifting the end of the latch 2 If present remove the connector cover from the mezzanine card bay CAUTION To prevent damage to the mezzanine card you must hold the card only by its edges 3 Rotate the card to align the connector on the bottom of the mezzanine card with the corresponding sock...

Page 86: ... procedure listed in Before working inside your system 3 Remove the following a Drives b Drive backplane c Drive cage Steps 1 Using the Phillips 2 screwdriver loosen the retention screws on the drive cable connector and lift it away from the storage controller card CAUTION To prevent damage to the storage controller card you must hold the card only by its edges 2 Lift the storage controller card a...

Page 87: ...e edge of the storage controller card with the tabs on the support bracket CAUTION To prevent damage to the storage controller card you must hold the card only by its edges 2 Lower the storage controller card onto the connector on the system board 3 Using the Phillips 2 screwdriver tighten the retention screws on the drive backplane cable connector to secure the card to the system board Installing...

Page 88: ...y exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the safety instructions that came with your system for additional information 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside y...

Page 89: ...connector b Lift the battery away from the system Figure 46 Removing the system battery 3 To install a new system battery a Hold the battery with the sign facing the positive side of the battery connector b Insert the battery down into the connector and push the positive side of the battery until the battery snaps into place Installing and removing system components 89 ...

Page 90: ...m the enclosure for at least an hour 7 Reinstall the system into the enclosure after an hour 8 Enter the System Setup and if the time and date are still incorrect see the Getting help section Optional internal USB memory key NOTE To locate the internal USB port on the system board see the System board jumpers and connectors section Replacing optional internal USB memory key Prerequisites CAUTION T...

Page 91: ...ule Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud NOTE The procedure to remove IDSDM and the BOSS M 2 card is the same Steps 1 Pressing the release latches lift the drive backplane only until the guide pins on the drive cage disengage from the guides on the drive backplane 2 Usin...

Page 92: ...both ends of the IDSDM insert the IDSDM into the IDSDM BOSS M 2 connector on the system board NOTE For information on the location of the IDSDM BOSS M 2 connector see the System board jumpers and connectors section 2 Push the release tab that secures the IDSDM to the system board in place 3 Using the Phillips 2 screwdriver tighten the retention screw that connects the internal dual SD module IDSDM...

Page 93: ...fety instructions 2 Follow the procedure listed in Before working inside your system Step Locate the micro SD card slot on the internal dual SD module IDSDM and press the card to release it from the slot NOTE Temporarily label each micro SD card with its corresponding slot number before removal Reinstall the micro SD cards into the corresponding slots Next step Install the internal micro SD card I...

Page 94: ...Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives CAUTION Do not attempt to remove the TPM plug in module from the system board Once the TPM plug in module is installed it is cryptographically bound to that specific system board ...

Page 95: ...drivers remove the screws that secure the system board to the system Figure 50 Locations of the screws on the system board 3 Holding the system board holder slide the system board to the back of the system until the USB connectors disengage from the slots on the front wall of the system 4 Lift the system board by holding the system board holder and the I O connector cover Installing and removing s...

Page 96: ...ge the system identification button while placing the system board into the system Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Incline the system board toward the front of the system by hold...

Page 97: ...driver 5 mm and Phillips 2 screwdrivers Next steps 1 Replace the following a TPM b Internal USB key c MicroSD vFlash card d IDSDM e Network Daughter Card NDC f mezzanine card g Storage controller card h Drive cage i Drive backplane j Drives NOTE Ensure that you reinstall the drives in their original locations k Air shroud l Memory modules m Processor s and heat sink s 2 Reconnect all cables to the...

Page 98: ...ard All data is backed up in a backup flash device automatically If BIOS detects a new system board and the service tag in the backup flash device BIOS prompts the user to restore the backup information Below is a list of options available Restore the service tag license and diagnostics information press Y Navigate to the Lifecycle Controller based restore options press N Restore data from a previ...

Page 99: ...em Ensure that the BIOS is configured to enable UEFI boot mode About this task CAUTION If you are using the Trusted Platform Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Work with the customer to create and safely store this recovery key When replacing this system board you must supply the recovery key when you restart your system or...

Page 100: ...PM for BitLocker users Initialize the TPM For more information see https technet microsoft com en us library cc753140 aspx The TPM Status changes to Enabled Activated Initializing the TPM 1 2 for TXT users 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boo...

Page 101: ...creen 10 On the System Security Settings screen from the Intel TXT option select On 11 Save the settings 12 Restart your system rSPI card NOTE The inlet temperature sensor is located on the rSPI card Removing the rSPI card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the system board Steps 1 U...

Page 102: ...isted in Safety instructions CAUTION To prevent damage to the rSPI card you must hold the card only by its edges Steps 1 Align the screw hole on the rSPI card with the standoff on the system board 2 Using the Torx 8 screwdriver replace the screw to secure the rSPI card to the system board 102 Installing and removing system components ...

Page 103: ...Figure 55 Installing the rSPI card Next steps 1 Install the system board 2 Follow the procedure listed in After working inside your system Installing and removing system components 103 ...

Page 104: ...he failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities ...

Page 105: ...etected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Using system diagnostics 105 ...

Page 106: ...stall components and cables correctly Topics System board jumpers and connectors System board jumper settings Disabling a forgotten password System board jumpers and connectors Figure 56 System board connectors Table 27 System board jumpers and connectors Item Connector Description 1 J_USB3 USB connector 2 iDRAC Direct Micro AB USB iDRAC Direct port and rSPI connector 3 TPM TPM connector 4 B8 B4 B...

Page 107: ...ation settings are retained at system boot The BIOS configuration settings are cleared at system boot PWRD_EN default The BIOS password feature is enabled The BIOS password feature is disabled iDRAC local access is unlocked at next AC power cycle iDRAC password reset is enabled in F2 iDRAC settings menu Disabling a forgotten password The software security features of the PowerEdge M640 system incl...

Page 108: ...with the password jumper on pins 2 and 3 However before you assign a new system and or setup password you must reinstall the password jumper back to pins 1 and 2 NOTE If you assign a new system and or setup password with the jumper on pins 2 and 3 the system disables the new password s the next time it boots 6 Turn off the system by using the operating system commands or the CMC 7 Remove the syste...

Page 109: ...Tag in the Enter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell EMC Global Technical Support a Click Global Technical Support b Th...

Page 110: ...cation in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagnostic collection SupportAssist automat...

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Dell EMC PowerEdge M640, Installation And Service Manual

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