Daytona P200T, User Manual

Page: 45 / 60

Chapter 3 - How to...
Problem Possible cause Solution
I see a bright reflex
above the optic
nerve head.
Patient is too close. Image with the patient further out.
Scan head
NOT
starting up. Screen
and power LEDs are
on.
Uncontrolled shut down
leading to disk checks at
start-up.
Allow 15 minutes for the device to complete start up.
Be sure to shut down correctly at the end of each
day, see
Switch off at the end of each day on
page 28.
Cannot image due
to image server
error.
Image server disk is full.
Storage provisions on the image server need to be
extended. Contact Optos for assistance.
Cannot locate
images just taken of
patient.
Images taken under wrong
patient.
Confirm the patient's name and check against the
patient name displayed for the recently captured
images. If they do
NOT
match contact Optos for help
moving them.
Images are
NOT
appearing in review.
Server or communications
error.
Shut down the scan head and image server. Restart
the image server first followed by the scan head, see
How do I restart the image server? on the next page
and How do I restart the scan head? on the next
page.
I cannot login to
Optos
Advance .
Account does
NOT
exist;
password error.
Contact your local system administrator and see
Why can't I login? below.
Multiple failed login attempts will result in the user
account being locked until a System Administrator
unlocks the account.
3.4.9.1 Why can't I login?
This is usually a password typing error (all passwords are case sensitive). Please check your keyboard [Caps
Lock] is
NOT
on. Contact your System Administrator for assistance if you have forgotten your username or
password.
Ask your System Administrator to confirm your username and reset your password if necessary.
If no user details are displayed then there may be a problem with the connection to the image server.
1. End the current session and switch off the power.
2. Restart the image server.
3. Switch the power back on to the scan head.
If you still experience problems please contact your Optos representative, see Contact us on page 55.
3.4.9.2 What information do I need when contacting Optos?
You will need to provide your Site Number when contacting Optos. You can find the Site Number on your Optos
documentation.
3.4.9.3 How do I image if the alignment system does not recognize the eye?
In some circumstances the device may
NOT
recognize the patient's eye.
When this happens the alignment system will
NOT
display the pupil tracker, or the blue, green or red
indicators which show how close the patient is to the system.
Page 45 of 60
Part Number:
G102748/11_ENG
Copyright
2021
, Optos plc. All rights reserved.
English