Datalogic AI7000, Product Reference Manual

Page: 327 / 352

ERROR CODES AND RESOLUTIONS
PRODUCT REFERENCE GUIDE
313
RangeFinder is not Online Error
The RangeFinder is selected
as the position sensor but is
not detected as being online.
The RangeFinder is powered
off or not connected. The
Range finder is not the posi-
tion sensor being used.
If the RangeFinder is not the posi-
tion sensor being used, select the
appropriate position sensor. Verify
the RangeFinder has power. Verify
the network port of the Range-
Finder is connected to the Ethernet
Focus port of one of the cameras.
Cycle the RangeFinder power. If the
error persists, replace the Range-
Finder and/or contact Datalogic
Support.
RangeFinder status not
understood
Error
The status message received
from the RangeFinder was
not understood by the cam-
era.
The RangeFinder software is
out of date. Load the appropriate software into
the RangeFinder.
Real-Time Processor has
Errors
Error
The Real-Time Processor is
reporting an error.
Check the Real-Time Proces-
sor section of the System Info
> Device Details window for
detailed error information
(see section Device Details
).
Check the Real-Time Processor
section of the System Info > Device
Details window for detailed error
information (see section Device
Details). Refer to the Real-Time
Processor error list for more infor-
mation.
Real-Time Processor is not
Online
Error
The Real-Time Processor is
unable to communicate with
the Decoder. Real-Time Processor has
stopped functioning. Internal
hardware failure. Cycle the unit’s power. If the error
persists, replace the camera and/or
contact Datalogic Support.
Real-Time Processor status
not understood
Error
Status received from the
Real-Time Processor was not
understood.
Make sure the Real-Time Pro-
cessor software version is
compatible with the Applica-
tion software.
Load a compatible version of Real-
Time Processor software.
Software upgrade failed Error
An attempt to load upgraded
software failed.
There is a type mismatch with
the existing software and the
new software being loaded.
An error occurred while load-
ing software.
Verify the software type being
loaded matches that of the existing
software. If you are intentionally
changing the software type, check
the box to skip software type com-
patibility check when loading the
new software file. Cycle the unit’s
power, and re-attempt to load soft-
ware.
Bottom Camera Distance to
Scanline too Small
Warning
The distance from the posi-
tion sensor scan line to the
bottom camera scan line is
too small.
The position sensor is
mounted incorrectly, too close
to the camera. The bottom
camera is mounted incor-
rectly.
Verify and move the position sen-
sor further upstream if needed.
Verify and move the camera further
downstream if needed.
Could Not Save JPEG - Image
Too Large
Warning
Requested image is too large
to compress.
Photo sensor or Position sen-
sor obstructed or a package
jam resulting in an extremely
long package.
Eliminate package jams. Make sure
the photo sensor and/or position
sensor are not obstructed.
Could Not Save JPEG - Image
Too Small
Warning
Requested image is too small
to compress.
Debris on the conveyor.
Check for junk on the conveyor
resulting in extremely small pack-
ages.
Decoder board over tempera-
ture
Warning
The Decoder board has
exceeded the maximum tem-
perature.
Ambient temperature has
exceeded the maximum 50
degrees C operating tempera-
ture. There is a fan failure or
airflow blockage. Verify the ambient temperature is
less than or equal to 50 C. Check
the fan operation and for any air-
flow obstructions. Replace fans if
necessary.
Decoder CPU over tempera-
ture
Warning
The Decoder CPU exceeding
the maximum temperature.
Ambient temperature has
exceeded the maximum 50
degrees C operating tempera-
ture. There is a fan failure or
airflow blockage. Verify the ambient temperature is
less than or equal to 50 C. Check
the fan operation and for any air-
flow obstructions. Replace fans if
necessary.
Distance to Scanline too small Warning
The distance from the posi-
tion sensor scan line to the
closest point of the camera
line of sight is too small.
The position sensor is
mounted incorrectly, too close
to the camera. The camera is
mounted incorrectly or the
angle is wrong. Verify and move the position sen-
sor further upstream if needed.
Verify and move the camera further
downstream if needed. Verify and
correct the camera angle if needed.
IV State Not Sent - Pkg Not
Found
Warning
A trigger message for a pack-
age was received but the
package was never found in
the image data.
This can occur during boot up
if packages are running
through the tunnel or if a
package is completely shad-
owed.
Contact Datalogic Support if this
error persists.
e-Genius Description Type Explanation Possible Cause Solution