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vi

 

Notice for Australia

This is a Class A product. In a domestic environment this product may cause radio interference, in 
which case the user may be required to take adequate measures.

Notice for China (Simplified Chinese)

 

警告

此

为

A

级产

品，在生活

环

境中，

该产

品可能会造成无

线

电干扰。

在

这

种情况下，可能需要用户

对

干扰采取切实可行的措施。

Notice for Taiwan (Traditional Chinese)

                                                            

Notice for Japan

Japanese Voluntary Control Council for Interference (VCCI) class A statement 

Korea Communications Commission (KCC) statement

                                                            

Summary of Contents for CR500

Page 1: ...Datacard CR500 Instant Issuance System Installation and Administrator s Guide January 2018 Part No 527516 001 Rev B ...

Page 2: ... MasterCard International Incorporated Visa is a registered trademark of Visa International Service Association All other product names are the property of their respective owners Proprietary Notice The design and information contained in these materials are protected by US and international copyright laws All drawings and information herein are the property of Entrust Datacard Corporation All una...

Page 3: ...ent to a grounded power source Do not defeat or bypass the ground lead Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency Know the location of fire extinguishers and how to use them ABC type extinguishers may be used ...

Page 4: ...n is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice for Canada Industry Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian ...

Page 5: ...00 MX2000 MX2100 SP55k SP35 SP55 CP40 CP60 CP80 SP75 FP65 SR200 SR300 PX10 PX30 EX30 MPR3800 CR500f MX1100 RX10 and PB1000 is in compliance with the Directive 2014 53 EU Intentional Radiator Information EMC Compliance Notice For model RX10 Multi hopper configurations to ensure compliance with Conducted Immunity standard EN61000 4 6 use USB cables no longer than three meters in length Description M...

Page 6: ... case the user may be required to take adequate measures Notice for China Simplified Chinese 警告 此为 A 级产品 在生活环境中 该产品可能会造成无线电干扰 在这种情况下 可能需要用户 对干扰采取切实可行的措施 Notice for Taiwan Traditional Chinese Notice for Japan Japanese Voluntary Control Council for Interference VCCI class A statement Korea Communications Commission KCC statement ...

Page 7: ... with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986 which requires warning labels on products that may contain elements that the State of California considers harmful California Lithium Perchlorate Warning Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate This notice is required by California Code of Regulations Title 22 ...

Page 8: ...viii ...

Page 9: ...sion Log Datacard CR500 Instant Issuance System Installation and Administrator s Guide Revision Date Description of Changes A June 2015 First release of this document B January 2018 Updated printer information ...

Page 10: ...x ...

Page 11: ...s 10 Site Guidelines 10 Operating Environment 10 Ventilation Clearance 11 Printer Dimensions 12 Work Surface 12 Security Lock 13 Network Connection 13 Network Security Requirements 13 Chapter 3 Install the Printer 15 Printer Installation 16 Use the Bolt Down Feature 16 Connect the Power Cords 19 Connect the Data Cable 20 Power On the Printer 21 Clean the Print Unit 22 Install the Concealed Output ...

Page 12: ...nter Manager 50 Printer Manager Settings 50 Status Menu 51 Printer Setting Menu 53 Communication 56 ActivityLog 57 Behavior 59 Vital Product Data 61 FrontPanel 61 Print 62 Pick 67 MagStripeGeneral 68 Update Password 69 Set Job Queue State 69 TroubleShooting Menu 70 Test Card 71 Maintenance Menu 73 Log Out Menu 74 Printer Manager Updates 74 Chapter 5 Supplies and Parts 75 Ink Ribbon and Retransfer ...

Page 13: ...ts 80 Appendix A Print Unit Front Panel Menu and Messages A 1 Front Panel Menu Structure A 2 Front Panel Menu Description A 3 Appendix B Printer Specifications B 1 Operating Specifications B 2 Operating Environment B 2 Storage Environment B 3 ...

Page 14: ...xiv ...

Page 15: ...tion provides instructions for unpacking the printer and selecting a proper installation location Chapter 3 Install the Printer provides instructions for installing the hardware components cables and power cords of the printer and for configuring and verifying the network connection to the printer Chapter 4 Using Printer Manager provides instructions for using the Printer Manager web interface to ...

Page 16: ...e CR500 printer and the system that uses the printer The technical professionals who set up and maintain card printing for issuance sites If You Need Assistance If you work with an Entrust Datacard authorized dealer distributor or value added reseller contact them for assistance A value added reseller provides the CR500 card printer as part of an overall system If any contents of the carton are mi...

Page 17: ...k ribbon can be identified as either YMCK I or YMCK PO The printer includes a multi hopper that can be loaded with three different card types and an exception card slide for printing single cards The CR500 printer can print on one or both sides of the card Magnetic stripe capability is standard and the printer can be equipped with optional contact and contactless smart card capabilities Card Print...

Page 18: ...curity enclosure door has a mechanical lock that can be opened or locked using either of these methods Insert the provided key into the lock and turn to lock or unlock the door Use CardWizard Instant Issuance software to electronically unlock the door by entering one or more user names and passwords The physical key should be used only while installing the card printer After the printer has been i...

Page 19: ...that displays information about the card printer and allows you to manage printer settings and operation System administrators and service providers can use Printer Manager to fine tune card appearance set advanced options and troubleshoot printing problems You access Printer Manager through your computer s web browser using the printer s IP address Refer to Chapter 4 Using Printer Manager for det...

Page 20: ...6 Introduction ...

Page 21: ...apter provides step by step instructions for unpacking and choosing a location for the CR500 card printer This chapter contains the following printer installation information and procedures Packing List on page 8 Unpack the Printer on page 9 Site Requirements on page 10 Network Security Requirements on page 13 ...

Page 22: ...rinter s internal rollers part no 506277 001 qty 1 Cleaning card dual sided for card cleaning rollers part no 508976 001 qty 1 Isopropanol cleaning cards qty 2 Cleaning swabs qty 5 White gloves 1 pair Card jam removal tweezers Bolt down spacer Bolt down washer Warranty Installation report Declaration of conformity You must provide the following items or order them separately Network data cable Bol...

Page 23: ...nter is enclosed in a plastic bag Remove the bag from around the printer 10 Remove all packing tape and foam from inside and around the printer Caution The CR500 card printer weighs approximately 47 pounds 21 3 kg Use care when removing the printer from the shipping carton Ask another person for assistance The printer is 29 inches 737 mm wide and 15 inches 381 mm deep Prepare a surface at least th...

Page 24: ...ight Avoid locations exposed to direct fluorescent lighting Avoid locations where there is a possibility of metal objects or other foreign material entering the printer Avoid areas near walls with little ventilation Refer to Ventilation Clearance on page 11 Avoid unstable locations and angled surfaces Keep the printer off the floor Avoid locations prone to static electricity such as a carpeted roo...

Page 25: ...as shown in the following illustrations Ventilation holes are provided for the cooling fans at the bottom and sides of the print unit Install the printer so that the sides are at least 7 9 inches 200 mm away from the surrounding wall Keep the back of the printer at least 3 9 inches 100 mm away from a wall Do not place any objects on top of the printer Side Clearance Back Clearance ...

Page 26: ...ce The printer requires a sturdy work surface at least 45 inches 1 143 m wide and 19 inches 483 mm deep If you plan to use the bolt down feature you must be able to drill a hole through the work surface and you must have access to the underside of the work surface Refer to Use the Bolt Down Feature on page 16 21 3 8 in 54 3 cm ...

Page 27: ...s to the printer over the network and must have network permission to the printer Network Security Requirements The CR500 printer requires use of the HTTPS protocol and does not recognize unsecured communications If you are asked to specify a port use port 9111 with browser access to Printer Manager Refer to Chapter 4 Using Printer Manager for information about password security options in Printer...

Page 28: ...14 Plan the Installation ...

Page 29: ... page 16 Use the Bolt Down Feature on page 16 Connect the Power Cords on page 19 Connect the Data Cable on page 20 Power On the Printer on page 21 Clean the Print Unit on page 22 Install the Concealed Output Stacker on page 27 Printer Configuration on page 28 Activate the Printer on page 29 Set or Retrieve the Printer IP Address on page 33 Set Up Network Access on page 40 Verify Network Communicat...

Page 30: ...e the following parts and tools A bolt that meets the following requirements The bolt size is 1 4 20 UNC the diameter is 1 4 inch with 20 threads per inch Do not use a metric sized bolt in place of the UNC bolt The bolt cannot intrude into the printer by more than 1 inch 25 4 mm The bolt length must be the thickness of the work surface plus the thickness of the washer plus the thickness of the spa...

Page 31: ...re and mark the following points on the work surface Along the front of the printer 9 7 16 inch 240 mm from the front right corner Along the right side of the printer 3 5 16 inch 83 mm from the front right corner c Move the printer and use the marked points to locate the bolt hole position d Drill the bolt hole 3 Place the printer over the drilled hole aligning the front right corner with the mark...

Page 32: ...From under the work surface insert the bolt through the washer through the work surface and through the spacer 5 Turn the bolt into the rivet nut on the printer base turning until the bolt is snug but does not cause distortion ...

Page 33: ...it A 3 Connect the power cord from the print unit to the facility power source B 4 Connect the round connector from the power supply to the back of the security enclosure C 5 Connect the power cord to the power supply D 6 Connect the other end of the security enclosure power cord to the facility power source E Warning Always use a grounded power outlet that is not shared with other electrical equi...

Page 34: ... your network You must provide this cable 1 Connect one end of the data cable to the network port A on the back of the security enclosure 2 Connect the other end of the data cable to a network port B Computers that send cards to the printer must be able to connect to the printer and to the Internet over the network ...

Page 35: ...or so you can see the print unit front panel b Press the symbol on the power switch to power on the printer 2 Follow the instructions in the printer s User s Guide to load the ink ribbon and retransfer film cartridges 3 Install the ink ribbon cartridge in the printer Do not install the retransfer film cartridge at this time 4 Close the print unit door Continue with Clean the Print Unit on page 22 ...

Page 36: ...rinter If the printer is hot wait 10 to 20 minutes for it to cool down 2 Open the security enclosure door 3 Open the print unit door 4 Remove the green retransfer film cartridge A if it is installed in the print unit Press the retransfer film cartridge release button to release it 5 Close the print unit door B Do not clean the heated roller if it is hot Allow the printer to cool or run the cleanin...

Page 37: ...of the card rests in the slot D Caution The CR500 uses two different cleaning cards Use the cleaning card with the label Printer Only and part number 506277 001 to clean the print unit this procedure Use the cleaning card with part number 508976 001 to manually clean the cleaning unit rollers only Refer to the printer s User s Guide for complete information about cleaning the cleaning unit rollers...

Page 38: ...24 Install the Printer 9 If necessary rotate the shuttle to the down position E 10 Push the exception card slide in past the resistance until it reaches the stop position F ...

Page 39: ...top when the card is under the roller H and engages the print unit The card must be pushed toward the print unit far enough for the load roller to pull in the card when cleaning begins 12 Power on the printer 13 After initializing the message Film Search A1 displays on the print unit front panel I Press Menu to start the cleaning process ...

Page 40: ...int unit Cleaning displays and cleaning begins d The card is discharged in the output area and Cleaning Start OK displays again e Turn the cleaning card over and place it in the exception card slide with the sticky side facing down Refer to step 9 through step 11 to position the cleaning card properly f Press to start the cleaning process If the print unit card feed roller is turning but the card ...

Page 41: ...complete information about loading cards 20 Close the security enclosure door to lock the printer Continue with Install the Concealed Output Stacker Install the Concealed Output Stacker As cards exit the printer they are placed in the concealed output stacker which holds completed cards and the confidential data on them until the operator retrieves them 1 Hang the concealed output stacker with the...

Page 42: ...our network support personnel Perform these tasks in the order listed 1 Activate the Printer on page 29 2 Set a Static Printer IP Address on page 33 Or Retrieve the Printer IP Address on page 38 3 Set Up Network Access on page 40 4 Access Printer Manager on page 41 a Print a Test Card on page 42 b Additional Setup Tasks on page 44 5 Set Up CardWizard Issuance Software on page 45 ...

Page 43: ...ter serial number is located on the back of the printer It is a seven character code beginning with AA and followed by five numbers b If you are enabling the printer after it has been moved or serviced contact the person who disabled the printer to obtain the activation code Refer to Set Job Queue State on page 55 for more information about enabling the printer using Printer Manager 2 Power on the...

Page 44: ...n Press the USER button a to make the menu available Deactivated displays on line 1 and Menu available displays on line 2 b Press ENTER b to enter the menu system Main Menu displays on line 1 and Maintenance displays on line 2 6 Enter the Activate menu a Press the down arrow key c three times to display Activate on line 2 3x ...

Page 45: ...he Enable submenu 7 Enter the activation code a Beginning with the left most place press the up arrow or down arrow keys f to display the numbers and letters of the activation code at the cursor position b Press ENTER g to select the character and move the cursor to the right c Repeat steps 7a and 7b until all characters are correct The cursor should display to the right of the final digit ...

Page 46: ...f the touch screen system activation failed Repeat step 7 If activation fails again contact Entrust Datacard Technical Phone Support at 1 800 328 3996 9 Press the USER button i repeatedly until Ready displays on line 1 and the USER button glows steady green The printer is ready for additional setup and to print cards Continue with Set or Retrieve the Printer IP Address on page 33 ...

Page 47: ...hange when the printer is powered off CardWizard issuance software requires that the printer use a static IP address Refer to Set a Static Printer IP Address Set a Static Printer IP Address CardWizard Instant Issuance Software requires that the printer have the same IP address at all times Because the printer is shipped with DHCP Dynamic Host Configuration Protocol addressing enabled you must chan...

Page 48: ...e the menu system available 5 The USER button turns amber and Menu available displays on line 2 Press ENTER b to enter the menu system 6 Maintenance displays on line 2 Press the down arrow key c twice 7 Configuration displays on line 2 Press ENTER d to enter the Configuration menu ...

Page 49: ...r the Network submenu 9 DHCP Static IP displays on line 2 Press ENTER f to enter the DHCP Static IP submenu 10 The current address method DHCP or Static IP displays on line 2 Use the up arrow or down arrow keys if needed to display Static IP on line 2 Press ENTER g 11 IP Address displays on line 2 Press the Enter key h OR ...

Page 50: ... the address values supplied by your network support personnel Begin with the 3 digit byte on the left a Press the up arrow or down arrow keys i to enter the first byte b Press ENTER j to move to the next byte The address byte displays three digits when it can be changed c Repeat step 12a and step 12b for the remaining address bytes d When all four bytes are updated press ENTER k ...

Page 51: ...step 12 14 When you finish entering the subnet mask Network displays on line 1 and Gateway Address displays on line 2 Press ENTER m and enter the gateway address following the process in step 12 15 Press ENTER n to apply the static IP address the subnet mask and the gateway address 16 Press the USER button twice to exit the menu system Continue with Set Up Network Access ...

Page 52: ...er on the printer 2 Begin when Ready displays on line 1 of the touch screen 3 Press the USER button a to suspend the printer and make the menu system available 4 The USER button turns amber and Menu available displays on line 2 Press ENTER b to enter the menu system 5 Maintenance displays on line 2 Press the down arrow key c The printer can require several minutes between power on and the Ready st...

Page 53: ... displays on line 2 Press ENTER d to enter the Status menu 7 Serial Number displays on line 2 Press the down arrow key e three times 8 Network Status displays on line 2 Press ENTER f to enter the Network Status submenu 9 Address Mode displays on line 2 Press the down arrow key g 3x ...

Page 54: ...er is set up within your organization The following tasks typically need to be performed Have the IP address of the printer available Set up network security This includes setting up the https protocol for the printer for users who communicate with the printer and for CardWizard issuance software Define network permissions to the printer and to CardWizard software Define the printer to CardWizard ...

Page 55: ...vides setup and troubleshooting tools Printer Manager is available through a web browser Use a current browser such as Internet Explorer Firefox or Chrome 1 Use your network connected PC to start Print Manager and log in Refer to Start Printer Manager on page 48 for information about starting and logging in to Printer Manager 2 The Printer Manager Welcome page displays indicating that your printer...

Page 56: ...ections For installation testing use settings in the Card Front Page 1 column A Select Exception for the Input Hopper Number B Select Color C Select TestPattern1 D 4 At the printer a Open the security enclosure door and make sure that a card weight is in each of the three hoppers Refer to Load Cards in the printer s User s Guide for instructions on installing the card weights correctly b Close the...

Page 57: ...n 5 In Printer Manager scroll to the bottom of the screen and click Run 6 The printer touch screen changes from Ready to Busy The printer processes the card and places the printed test card in the concealed output stacker You can print additional test cards by selecting different options in Printer Manager Refer to Test Card on page 71 If a card does not print and no messages display contact your ...

Page 58: ...ou might need to set up additional card features in Printer Manager including Magnetic stripe format Bend Remedy K Power PeelOff Power Resin Black Mode Retransfer Roller Temp YMC Power Follow the guidance of your system administrator and make changes only if needed Refer to Printer Manager Settings on page 50 for information about how to specify these settings in Printer Manager ...

Page 59: ...inter powered off and covered when not in use Leaving power on for long periods without printing might allow fine dust to collect inside the printer The dust can adhere to cards and cause print blurring Store all supplies in a clean cool and dry location and in the original packaging until you load them in the printer Keep the original packaging closed Do not use supplies or cards that have been d...

Page 60: ...46 Install the Printer ...

Page 61: ...ks required to set up and operate the CR500 printer Refer to the following sections for information about using Printer Manager Start and Stop Printer Manager on page 48 Printer Manager Settings on page 50 Status Menu on page 51 Printer Setting Menu on page 53 TroubleShooting Menu on page 70 Maintenance Menu on page 73 Log Out Menu on page 74 Printer Manager Updates on page 74 ...

Page 62: ...n administrator to make minor adjustments to the printer The WebAdmin user has access to configuration options and the use of diagnostics tools for troubleshooting The WebAdmin user also can specify a password using the Printer Settings Update Password option for WebAdmin and WebUser access level users In a card production environment the WebAdmin access level user typically sets up the card desig...

Page 63: ...lumn 5 In the Please Log In section select a Username that matches your job responsibilities and enter a password if one is required Refer to Printer Manager User Access Levels on page 48 for a description of the user access levels 6 Click Log In to display the Printer Manager Welcome page When you use a secure protocol https the web browser may display a warning message indicating a problem with ...

Page 64: ...r window after logging out Printer Manager Settings The CR500 printer is shipped with recommended settings in Printer Manager You may need to change these settings to customize the printer for your site Printer Manager provides access to the printer settings Many of the Printer Manager menu options display the Set Current and Restore Default buttons Set Current saves any changed settings on the di...

Page 65: ...ailable only when logged in using the WebAdmin access level Options without an A also are available to WebUser access level users Menu Option Description Purpose VPD 1 Manufacturer 2 Model 3 Agency Model 4 Options Installed 5 Serializations 6 Versions Displays vital product data VPD information including the manufacturer model options and version information Printer Status 1 Printer State 2 Second...

Page 66: ...pper1 2 CardsPickedInputHopper2 3 CardsPickedInputHopper3 4 CardsPickedInputHopper Exception 5 GoodCards 6 LostCards 7 PrinterStartupCount 8 PrintJobCancels 9 PrintJobRecoveryAttempts 10 PrintJobRestarts 11 PrintJobResumes 12 PrintJobsFailed 13 PrintJobsReceived 14 PrintJobsRun 15 PrintJobsSucceeded 16 30 Resettable counters 31 SameCardSecond SidePicks Displays detailed card printer usage data Ent...

Page 67: ...es Refer to Communication on page 56 for more information on setting these values ActivityLog A 1 ExternalLog 2 ExternalLogServer 3 FilterCardActions 4 FilterConfigChanges 5 FilterJobStates 6 FilterSoapMsgs 7 FilterSystem 8 InternalLog Allows you to enable or disable the internal and external logs and designate the external log server IP address The activity log filters specify the severity level ...

Page 68: ...ductData Available to WebService access level users only FrontPanel A 1 BacklightBrightness 2 LcdConfigMenu 3 LedRibbonLow Displays the default current values and allowed ranges for the security enclosure touch screen options Use to change the current information or restore the default values Refer to FrontPanel on page 61 for more information Print A 1 SettingsGroupPurpose 2 ApplyBendRemedy 3 Bac...

Page 69: ...ault current values and limits for general magnetic stripe options Use to change the current information or restore the default values Refer to MagStripeGeneral on page 68 for more information Update Password A Allows you to set update and confirm a new password for the Printer Manager access usernames Set Job Queue State CurrentPassword NextPassword ConfirmNextPassword State Online Suspended Offl...

Page 70: ...sed at this time EthDnsAddress2 EthDnsSearchSuffix EthGatewayAddress When EthAddressMethod is STATIC enter the gateway address for the network If EthAddressMethod is DHCP the DNS server controls this setting EthIpAddress When EthAddressMethod is STATIC enter the IP address for the network If EthAddressMethod is DHCP the DNS server controls this setting EthSubnetMask When EthAddressMethod is STATIC...

Page 71: ...the external Syslog server if ExternalLog is set to Enabled FilterCardActions Write the start and completion of a card action with the specified severity and higher to the activity log Default Notice FilterConfigChanges Write configuration change actions with the specified severity and higher to the activity log Default Notice FilterJobStates Write changes to the state of a print or exception job ...

Page 72: ...tor the job state status to help troubleshoot a card production problem 1 Select ActivityLog from the Printer Setting menu 2 Set FilterJobStates to Error 3 Click Set Current to save your changes Changes to the state of a job with this severity or higher will be written to the activity log ...

Page 73: ...specified by the vendor The generated ATR may not be compatible with all smart card applications or card types PCSC Uses the PC SC protocol to generate the ATR CCID Uses the CCID protocol to generate the ATR Legacy Uses the ATR mode currently in use by the reader AppSpecifies Allows the smart card application to control the ATR mode Default Legacy Note A smart card application may specify to recei...

Page 74: ...hich card data can be retrieved You can specify from 0 to 120 seconds If the current value is 0 data is not retrieved SmartcardForceProtocol The smart card reader normally auto detects the protocol to use to communicate with the smart card chip However if a smart card application changes protocols the smart card reader may continue to try to communicate using the previous protocol Use this setting...

Page 75: ...ter is on However keeping the roller on can keep supplies very warm Range Off 5 30 60 minutes Default 30 minutes WebServerSecure Allow access to Printer Manager the web server through the secure port Default Enabled Caution Do not disable the web server If the web server is disabled the printer cannot receive communications To reverse this action you must contact Entrust Datacard for a DPCL applic...

Page 76: ...k side of the card This setting is valid only during double sided printing Default Disabled Enable BacksideCooling if cards are warped as they are ejected Disable BacksideCooling to improve print speed BendRemedyRetransfer RollerTemp Increase or decrease the temperature of the bend remedy roller Range 5 to 0 special units Default 0 special units Increase the temperature value if using the bend rem...

Page 77: ...nel Example The first card has the KPower set too low resulting in voids in the bar code The second card may have the KPower set too high To determine the best setting reduce the KPower until there are voids in the bar code Then increase the KPower until they just fill in The printing may look a little light to the eye but this provides the best results for a bar code reader OffsetCardX Sets the s...

Page 78: ...your service provider for assistance to change this setting OffsetPrtY Sets the position of printing on the card in the long direction Range 15 to 15 special units each unit moves the card about 0 17 mm Default 0 special units If the image is not centered on the card in the long direction contact your service provider for assistance to change this setting Option Description A 2 15mm B 2 07mm Y BAC...

Page 79: ...off ribbon panel This adjustment controls the overall strength of peel off Range 3 to 3 special units Default 0 Decrease the PeelOffPower value to reduce wrinkling on the peel off panel or to prevent ribbon breaks when you use a peel off ribbon ResinBlackMode Enable or disable to modify printing of the black K panel Default Disabled Enable ResinBlackMode to improve print quality if thin lines or s...

Page 80: ...o use based on the type of card material and the retransfer velocity Retransfer velocity is a WebService setting Contact your service provider for assistance Print sample cards to determine the appropriate settings for your card type YMCPower Changes the intensity of printing for the Y M and C ribbon panels This adjustment controls the overall lightness or darkness of the YMC panels Range 3 to 3 s...

Page 81: ...steps Default 0 Hopper1LinearOffset Sets the linear offset to pick a card from hopper 1 Range 500 to 500 steps Default 0 Hopper1RotationOffset Sets the rotational movement offset to pick a card from hopper 1 Range 10 to 10 steps Default 0 Hopper2LinearOffset Sets the linear offset to pick a card from hopper 2 Range 500 to 500 steps Default 0 Hopper2RotationOffset Sets the rotational movement offse...

Page 82: ...he magnetic stripe Range Standard Super Default Standard Track1Format Specify the data format for track 1 from the following None not used 6unit alphanumeric 76 characters 7unit alphanumeric 69 characters AAMVA6unit AAMVA 79 characters JIS2 JIS2 7 unit code 69 characters Default 6unit Track2Format Specify the data format for track 2 from the following None not used 4unit numeric 37 characters Defa...

Page 83: ...he current password If a current password is not set leave this field blank 3 Enter the new password in the corresponding field To remove a password leave this field blank 4 Enter the new password again to confirm it Leave the field blank if you are removing the password 5 Click Update Password to apply the changes HINTS TIPS Passwords are hierarchical in the following order WebService WebAdmin an...

Page 84: ... Activity Log A Download the activity log information and save it to a text file Click Download scroll to the bottom of the window to save the file Reset Log A Reset the log Click Run in the Reset Log submenu to remove all of the entries from the activity log Reset Counters A Reset the Current Count counters in the printer Click Run in the Reset Counters submenu to reset the counters Life counters...

Page 85: ...lor and or Monochrome Select a test pattern to use on the front or back of the test card from the following TestPattern1 Full color test card used to evaluate overall print quality using the YMCK panels of the print ribbon TestPattern2 Half color test card used to evaluate overall print quality when using short panel YMCKT ribbon TestPattern3 Dense blue test card to test intensity issues that can ...

Page 86: ... out of the bay Park Position Select the smart card park position from the following ContactSmartCard or ContactlessSmartCard Smart Card Park Time Enter the amount of time to hold the test card in the smart card bay from 0 to 300 seconds Default 10 seconds Do not eject card Select this option to prevent the test card from being ejected from the printer Option Description ...

Page 87: ...tem Description Cleaning Use this option to clean the printer using a cleaning card When you click Run wait for the LCD prompt to insert the cleaning card and then press the USER button Updates A Use this option to browse to an external settings file and upload it to the printer You must be signed on with WebService level access to download the printer settings used by Printer Manager Contact your...

Page 88: ...age For security close the browser window after you log out Printer Manager Updates Printer Manager updates are included with firmware updates A separate stand alone utility the Card Printer Firmware Update Utility Program is used to update the printer firmware The update utility is available as a separate download on the Entrust Datacard website ...

Page 89: ... and Parts This chapter describes the recommended supplies and replacement parts to use with the CR500 card printer You can order the following supplies and replacement parts Ink Ribbon and Retransfer Film on page 76 Cards on page 77 Cleaning Supplies on page 79 Replacement Parts on page 80 ...

Page 90: ...sunlight or high humidity locations Do not store supplies near heating ducts or blowers The print ribbon maintains its quality for about one year For optimal card quality purchase and store quantities that you can use up in less than a year The print ribbon and card stock might require secure storage and tracking Follow your policy for storing and tracking the supplies used to make cards Supply ro...

Page 91: ...a requirement that cards have an optical density of 1 5 or greater Contact your service provider before using a preprinted magnetic stripe card or smart card Dark color preprinted cards can cause positioning errors during encoding Card Size Use ID 1 CR 80 size cards with the following nominal dimensions Card Material For best results use cards made from one of the following materials PVC PET PET G...

Page 92: ... free cloth before using it in the system Card Storage Guidelines These guidelines apply to both blank card stock and processed cards Use cards that are at room temperature If cards are stored in a cooler environment than the printer allow them to reach room temperature before using Stack cards so that they will not shift and rub against each other Make sure that the magnetic stripe on one card do...

Page 93: ...1 double sided cleaning card for the print unit cleaning unit card cleaning rollers 1 single sided cleaning card for cleaning the print unit internal rollers 1 isopropanol cleaning swab Double sided cleaning cards 508976 001 Pack of 10 cards used to manually clean the print unit cleaning unit card cleaning rollers Single sided cleaning cards 506277 001 Pack of 10 cards used to clean the print unit...

Page 94: ... replacement parts are available Ink Ribbon Cartridge orange 534717 144 Retransfer Film Cartridge green 534717 145 Card Weight 504416 001 Power Supply 810499 002 Power Cords Contact your local service provider for the correct power cord for your location ...

Page 95: ...rint Unit Front Panel Menu and Messages This appendix describes the LCD menu system accessed through the print unit front panel and the messages that may display on the front panel This appendix contains the Front Panel Menu Structure on page A 2 Front Panel Menu Description on page A 3 ...

Page 96: ...s the structure of the print unit front panel menu Some menu items may not display depending on the options installed in your printer Do not use the print unit front panel menu to change printer settings unless instructed to do so Use the touch screen or Printer Manager to change printer settings ...

Page 97: ... for the steps to follow Counter Reset OK Press Enter to reset the Free counter and Error counter Test Print Test Pattern Printer Setting Network Setting Lami Setting DO NOT USE Use either the touch screen LCD menu or Printer Manager to print test cards Refer to the printer s User s Guide to print cards from the touch screen or Test Card on page 71 to print test cards from Printer Manager Download...

Page 98: ...ot be set Film Type 1000 Retransfer film is available in 1000 frames per roll Card Thickness Standard Thin Only standard ID 1 cards 0 030 inch 0 76 mm thick are supported Print YMC Level Displays the value set using Printer Manager Refer to Print on page 62 for more information on specifying Print settings Black Level Black Mode UV Level Not supported PO Level Displays the value set using Printer ...

Page 99: ...de Standard MG Stripe Displays the value set using Printer Manager Refer to Print on page 62 Standby Front Wait Back Wait Not supported Backside Cool On Off Displays the value set using Printer Manager Refer to Print on page 62 Bend Remedy Temp Level Displays the value set using Printer Manager Refer to Print on page 62 for more information on specifying Bend Remedy settings Speed Displays the val...

Page 100: ...tor State is not supported Counter Total Cnt Head Cnt Free Cnt Cleaning Cnt Error Cnt Contrast Displays the Front Panel contrast using seven gradations from 3 low contrast to 3 high contrast The default setting is 0 Buzzer On Off Displays whether the electronic beep sound is On or Off The sound can indicate an error or can confirm a menu selection Unit No No 1 No 10 DO NOT USE The Unit No defaults...

Page 101: ...W option is installed None The R W option is not installed Installed An Internal Contacts for External Reader option is installed Bend Remedy HR None Installed Displays whether the bend remedy option is installed Turn Over None Installed Displays whether the turnover duplex option is installed MG ISO Type Loco Hico JIS Type Loco Hico Displays the coercivity value set using Printer Manager for writ...

Page 102: ...Messages Network Printer Name DO NOT USE Host IF USB LAN This must be set to USB IPv4 DO NOT USE IPv6 DO NOT USE Session Time Out DO NOT USE MAC Address DO NOT USE IPSec Mode DO NOT USE IPSec Type DO NOT USE Menu Display Settings Function ...

Page 103: ... s Guide B 1 Appendix B Printer Specifications This appendix describes the operating environment recommended for the CR500 card printer This appendix contains Operating Specifications on page B 2 Operating Environment on page B 2 Storage Environment on page B 3 ...

Page 104: ...density 300 dpi Reproduction gradations 256 levels each yellow Y magenta M and cyan C two for black K Printing time 29 seconds single sided excluding data transfer time Interface Ethernet 100Base Tx or 10Base T Power supply 2 100 120VAC or 220 240VAC 10 Current dissipation 3 5A for 100V system and 1 6A for 200V system Weight 47 lbs 21 3 kg Sound level Less than 70dB A according to DIN45635 part 19...

Page 105: ...oring the CR500 card printer with no ink ribbon or retransfer film installed use the following storage environment guidelines For ink ribbon and retransfer film storage requirements refer to Supply Storage Guidelines on page 76 Storage temperature 5 131 F 15 55 C Storage humidity 20 80 without condensation ...

Page 106: ...B 4 Printer Specifications ...

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