DataCard CE875 User Manual Download

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Entrust Datacard™ CR825™ and CE875™

Instant Issuance System

Installation and Administrator’s Guide

September 2017

Part No. 527748-001, Rev. C

Summary of Contents for CE875

Page 1: ...Entrust Datacard CR825 and CE875 Instant Issuance System Installation and Administrator s Guide September 2017 Part No 527748 001 Rev C ...

Page 2: ...ntries MasterCard is a registered trademark of MasterCard International Incorporated Visa is a registered trademark of Visa International Service Association All other product names are the property of their respective owners Proprietary Notice The design and information contained in these materials are protected by US and international copyright laws All drawings and information herein are the pr...

Page 3: ...ent to a grounded power source Do not defeat or bypass the ground lead Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency Know the location of fire extinguishers and how to use them ABC type extinguishers may be used ...

Page 4: ...n is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice for Canada Industry Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian ...

Page 5: ...00 MX2000 MX2100 SP55k SP35 SP55 CP40 CP60 CP80 SP75 FP65 SR200 SR300 PX10 PX30 EX30 MPR3800 CR500f MX1100 RX10 and PB1000 is in compliance with the Directive 2014 53 EU Intentional Radiator Information EMC Compliance Notice For model RX10 Multi hopper configurations to ensure compliance with Conducted Immunity standard EN61000 4 6 use USB cables no longer than three meters in length Description M...

Page 6: ... case the user may be required to take adequate measures Notice for China Simplified Chinese 警告此为 A 级产品在生活环境中该产品可能会造成无线电干扰在这种情况下可能需要用户对干扰采取切实可行的措施 Notice for Taiwan Traditional Chinese Notice for Japan Japanese Voluntary Control Council for Interference VCCI class A statement Korea Communications Commission KCC statement ...

Page 7: ... with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986 which requires warning labels on products that may contain elements that the State of California considers harmful California Lithium Perchlorate Warning Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate This notice is required by California Code of Regulations Title 22 ...

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Page 9: ...and Administrator s Guide Revision Date Description of Changes 01 May 2016 Beta release of this document A November 2016 First release of this document B August 2017 Added new cleaning procedures and multi hopper support C September 2017 Updated multi hopper information ...

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Page 11: ...the Bolt Down Openings 10 Unpack the Optional Multi Hopper 12 Prepare the Multi Hopper 13 Assemble the Multi Hopper Printer 14 Plug In and Power On the Printer 15 Use the Front Panel 16 Activate the Printer from the LCD Menu 16 Clean the Printer 18 Clean the Printhead Cam Rollers 19 Clean the Inside of the Printer 20 Install Supplies 22 Install the Ink Ribbon 22 Install the Cleaning Sleeve 24 Inst...

Page 12: ...ilm 45 Non Printing Areas 45 Standard Magnetic Stripe Non Printing Area 46 Standard Smart Card Non Printing Area 46 Custom Non Printing Areas 46 Card Layout 47 Image Size 47 Backgrounds 48 Image Placement 48 Magnetic Stripe Design 49 Magnetic Stripe Data Formats 49 Three Track Option ISO IAT 49 Single Track Option JIS 50 Magnetic Stripe Coercivity 51 Smart Card Processing 51 Smart Card Processing ...

Page 13: ...nsport 77 VertTransport 77 Flipper 78 BarcodeReader 78 CardStock 78 HeatRoller 80 Retransfer 81 Debower 82 SmartCard 82 MagStripeGeneral 82 MagStripeCustomTrack 1 3 84 Emboss 86 Multihopper 87 Manufacturing 87 Update Password 87 Set Job Queue State 88 TroubleShooting Menu 90 SSA Test 90 Activity Log 91 Reset Log 91 Reset Counters 91 Printer Reset 91 Embosser Menu 92 Audit Log 92 Reset Log 92 Maint...

Page 14: ... Power Cords 104 Appendix A CE875 Instant Issuance System A 1 Introduction A 1 Site Requirements A 2 System Dimensions A 2 Single Hopper System A 2 Multi Hopper System A 3 Clearance Requirements A 4 Single Hopper System A 4 Multi Hopper System A 5 Electrical Requirements A 5 Unpack the Embosser A 6 Remove Shipping Items A 7 Secure the Embosser A 7 Use the Bolt Down Openings A 8 Use the Optional Ca...

Page 15: ...pplies A 17 Indent Ribbon 17 Topping Foil 17 Embosser Supply Storage Guidelines 18 Embosser Replacement Parts A 19 Indent Ribbon Cartridge A 19 Topping Foil Cartridge A 19 Embosser Power Supply A 19 Power Cords A 19 ...

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Page 17: ...on environment Consult your system administrator to determine the optimum location for card production PC Requirements Use a PC that meets or exceeds the following A 32 or 64 bit processor running at 2 GHz or faster 4 GB or more memory RAM and at least 1 GB free space on the hard drive One of the following operating systems Windows 10 32 or 64 bit Windows 8 1 32 or 64 bit Windows 7 32 or 64 bit Wi...

Page 18: ... following 1Gbase T 1 gigabyte per second or 100base T 100 megabits per second An Ethernet cable to connect the printer to the network An Ethernet cable is not supplied with the printer A PC that meets the PC Requirements on page 1 and is connected to and communicating with the network Electrical Requirements The power supply detects the input voltage and works within the range stated Printer Mode...

Page 19: ...the equipment Place the printer on a sturdy level surface Place the printer away from direct sunlight Do not place the printer near heating ducts fans or other air vents Do not use the printer for purposes other than the intended use Provide space for the printer and for clearance around the printer The printer dimensions and clearance area are shown in the following sections Printer Dimensions Th...

Page 20: ...4 Printer Installation Multi Hopper Printer 13 4 in 340 mm 16 2 in 411 mm 25 6 in 651 mm ...

Page 21: ... additional clearance around the system to maintain access to the power cord and data cables and to allow you to load and remove cards and supplies Single Hopper Printer Multi Hopper Printer Options such as a large output hopper change the dimensions of the printer Additional clearance is required when using these options 26 4 in 668 mm 28 2 in 717 mm 15 6 in 397 mm 14 3 in 363 mm 12 1 in 306 mm 2...

Page 22: ... encrypting print commands and card data and transmitting the information securely from the PC to the printer Printers are shipped with all communication protocols secure and non secure enabled Refer to Behavior on page 56 for more information about using the Printer Manager interface to specify printer security settings If your card production site requires secure printing use the following An En...

Page 23: ...ter Unpack the Printer on page 8 Secure the Printer Optional on page 9 Unpack the Optional Multi Hopper on page 12 Prepare the Multi Hopper on page 13 Assemble the Multi Hopper Printer on page 14 Plug In and Power On the Printer on page 15 Activate the Printer from the LCD Menu on page 16 Clean the Printer on page 18 Install Supplies on page 22 Install a Large Output Hopper on page 29 ...

Page 24: ... printer on the selected work surface Make sure that the surface meets the requirements described in Site Requirements on page 3 Save the shipping cartons and packing materials They are required if you need to store move or return the system for service If your system includes an embosser refer to Unpack the Embosser on page A 6 for information about how to prepare the embosser Accessories Tray Li...

Page 25: ... is designed to accommodate the T bar of the cable lock 1 Prepare the printer by installing the metal security plate a Tip the printer on its right side b Locate the security plate receptacle on the underside of the printer toward the back left side c Insert the security plate into the receptacle with the open end toward the printer d Insert the T bar of the cable lock through the printer opening ...

Page 26: ...rt no 512969 001 contains two M6 well nuts Two M6 6 mm screws purchased separately The length of the screws you need depends on the thickness of the mounting surface The screw length is the surface thickness 0 75 inch 20 mm Two M6 washers purchased separately 1 4 inch 7 mm drill bit 1 Drill two holes in the mounting surface following the dimensions and requirements shown in the following figure ...

Page 27: ...wn openings on the bottom of the printer 4 Return the printer to its upright position and position it over the holes that are drilled in the mounting surface 5 Secure the printer to the mounting surface a Place a flat washer on each of the screws beneath the mounting surface b Insert the M6 screws through the holes in the mounting surface and into the well nuts in the bottom of the printer c Tight...

Page 28: ...12 Printer Installation Unpack the Optional Multi Hopper ...

Page 29: ...r ships with the enclosure transition folded down with a restraining pin holding it in position 1 Remove the restraining pin from the enclosure transition by pulling it straight up from the unit 2 Rotate the enclosure transition 90 so that it aligns with the top of the multi hopper unit Restraining Pin Enclosure Transition ...

Page 30: ...ks on the back center of the multi hopper with the two slots on the printer frame 2 Push the multi hopper in slightly to engage the hooks into the frame 3 Push down to secure the multi hopper to the printer Multi Hopper Attachment Hooks Multi Hopper Back Multi Hopper Attachment Slots ...

Page 31: ...e power supply 2 Plug the power supply cord into the power outlet 3 Press the POWER button on the front panel to power on the printer The first time you power on the printer Print job queue is deactivated displays on the LCD panel You must activate the printer before continuing with the printer setup Refer to Activate the Printer from the LCD Menu on page 16 Power Button ...

Page 32: ...dy for phone confirmation The serial number is located on the configuration label of the printer If your system includes an embosser you also need the embosser serial number The embosser configuration label is located inside the embosser on the lower enclosure Open the embosser supplies access door to view the label Refer to the printer s User s Guide for more information 1 Unlock the access door ...

Page 33: ...displays on line 1 and Enable displays on line 2 of the LCD panel c Press ENTER to enter the Enable menu 5 Enter the activation code a Press the up and down arrow keys to cycle through the numeric characters Press ENTER to select each number that matches the 8 digit numeric activation code you received from Entrust Datacard b When the 8 digit activation code displays completely press ENTER again w...

Page 34: ... printer use the double sided adhesive coated sticky cleaning card to clean the newly installed printer This helps to ensure that the printer is completely clean before you begin to print cards Use the adhesive coated cleaning card to do the following Clean the Printhead Cam Rollers on page 19 Clean the Inside of the Printer on page 20 The printer ships with two types of cleaning cards A 10 pack o...

Page 35: ... necessary 4 Peel off the wrapper from one side of the sticky cleaning card 5 Insert the cleaning card vertically into the printer between the retransfer cartridge guidepost and the rollers Make sure that the adhesive side of the card is facing to the right and is touching the rollers 6 Move the cleaning card up and down along the rollers to remove any debris found on the rollers 7 Continue with C...

Page 36: ...per lock 3 Peel off the wrapper from the other side of the cleaning card 4 Insert the cleaning card Single Hopper Printer a Open the input hopper cover b Insert the cleaning card into the input hopper Multi Hopper Printer Insert the cleaning card into the multi hopper exception slide 5 Close and lock the printer The cleaning card may become bowed slightly during shipment If the card is bowed make ...

Page 37: ...tart the cleaning process f Insert cleaning card displays on the LCD panel Press the USER button to start the cleaning cycle The printer moves the card through the printer several times If the vertical option is installed the card moves into the vertical area and cleans the rollers located there At the end of the cleaning cycle the cleaning card stops as it is entering the printer reject tray RT1 ...

Page 38: ... the ink ribbon cartridge on a flat surface with the spindles facing up 3 Open the ink ribbon package and remove the ink ribbon Hold the ribbon cores and pull them up from the package base If your system includes an embosser also load topping foil and indent ribbon into the embosser Refer to Load Embosser Supplies on page A 13 for more information Each ink ribbon package also includes the followin...

Page 39: ...nly one way and fits only on the correct side of the cartridge b Route the ink ribbon around the rollers on the cartridge A diagram on the cartridge shows the correct routing pattern c Slide the empty silver take up spool onto the cartridge until it clicks into place d Turn the take up spool clockwise just enough to take up any slack in the ribbon 5 Continue with Install the Cleaning Sleeve on pag...

Page 40: ...ssories box 1 Load the cleaning sleeve a Remove the cleaning spindle from the accessories box b Remove the cleaning sleeve from the ribbon package and slide the cleaning sleeve onto the cleaning spindle c Remove the protective wrapper from the cleaning sleeve 2 Insert the cleaning spindle into the C3 slot in the printer Replace the cleaning sleeve each time you install a new ink ribbon if debris a...

Page 41: ... heated roller then bonds the film onto the card Do the following to load the retransfer film 1 Place the cartridge on a flat surface with the spindles facing up 2 Remove the roll of retransfer film from its package Hold the film cores and pull them up from the package base 3 Install the retransfer film a Slide the yellow supply spool onto the cartridge until it clicks into place The supply roll c...

Page 42: ...ct routing pattern c Slide the empty silver take up spool onto the cartridge until it clicks into place d Turn the take up spool counterclockwise just enough to take up any slack in the film 4 Replace the retransfer film cartridge in the printer 5 Close the printer access door 6 Continue with Load Cards on page 27 b c d ...

Page 43: ...down and to the right Insert smart cards with the smart card chip facing up and toward the back of the hopper Single Hopper Printer 1 Open the input hopper door 2 Load the cards into the input hopper The hopper can hold up to 125 cards 3 Close and lock the input hopper Multi Hopper Printer Do the following to load cards into a multi hopper cartridge 1 Unlock the multi hopper lock 2 Slide the lock ...

Page 44: ...k bars back into position 10 Slide the lock bar release button to the right to lock the lock bars into place 11 Lock the multi hopper You do not need to remove the cartridge from the multi hopper The diagrams inside the cartridge show how to position the card weight and load cards Do not place the cards on top of the card weight Caution The lock bars lock bar release button and the multi hopper do...

Page 45: ...e output hopper that holds up to 125 cards The large output hopper consists of a 125 card replacement hopper and an extended pedestal base Do the following to install the large output hopper 1 Remove the standard output hopper from the printer Pull the hopper straight out from the printer 2 Place the printer on the extended pedestal base Make sure that it is lined up correctly on the pedestal The ...

Page 46: ...nter You can connect to the printer from a Windows based PC through a network an Ethernet cable is not supplied with the system 1 Connect one end of the Ethernet cable to the network connection port on the printer 2 Connect the other end to a network port 3 Refer to Set a Static IP Address on page 31 and the CardWizard and Card Printer Setup Guide for information about how to define the printer to...

Page 47: ...ange if the printer is powered off and back on Static IP You set the IP address subnet mask and gateway address as provided by your network support personnel A static IP address does not change when the printer is powered off CardWizard software requires that the printer use a static IP address Refer to Set a Static IP Address Set a Static IP Address CardWizard issuance software requires that the ...

Page 48: ...ystem c Press the down arrow until Configuration displays on line 2 d Press ENTER to enter the Configuration menu e Press the down arrow to display Network IPv4 on line 2 f Press ENTER to enter the Network IPv4 menu DHCP Static IP displays on line 2 3 Press ENTER to display the DHCP Static IP menu Static IP displays on line 2 2X ...

Page 49: ...ress section shows three digits when it can be changed and the cursor is under the right most digit Press ENTER to navigate to the next section of the address iii When all four sections are correct press ENTER Subnet Mask displays on line 2 of the LCD panel c Repeat step b i through iii to enter the subnet mask and gateway address 5 Press ENTER when you finish entering all the required address inf...

Page 50: ...c IP address and to test that the printer is functioning correctly You might use this procedure if you set up multiple printers in a central location before installing them at individual sites 1 Connect the printer directly to a computer using an Ethernet cable 2 Open the Windows Network and Sharing Center and select Local Area Connection 3 Click Properties on the Local Area Connection Status menu...

Page 51: ...ion and Administrator s Guide 35 4 On the Local Area Connection Properties dialog box select Internet Protocol Version 4 TCP IPv4 Click Properties 5 Use the Properties dialog box to enter the IP address information Select Use the following IP address ...

Page 52: ...t it from the computer 8 Connect the printer to the network and power it on 9 Log in to Printer Manager and configure the printer based on your requirements Refer to Chapter 3 Printer Manager for complete information about using Printer Manager Print a Test Card The printer includes a test card that prints without using a driver or other source of card data Use it to verify that the printer is pri...

Page 53: ... to perform the following tasks Know the IP address of the printer Set up network security Define network permissions to the printer and to CardWizard software Define the printer to CardWizard Administrator Refer to the CardWizard and Card Printer Setup Guide for more information Your organization is responsible for network setup and security Verify Network Communication Access Printer Manager to ...

Page 54: ...38 Printer Installation ...

Page 55: ...art Card Processing on page 51 Embossing and Indenting Design on page 53 Settings for Card Design in Printer Manager on page 53 Basic Card Design Card design includes Color and monochrome printing The various types of data such as name account number emboss and indent information and special features such as a magnetic stripe signature panel and smart card chip The layout of the data Processes to ...

Page 56: ...are applied to the card in the reverse order that they were applied to the retransfer film The primer which is applied last to the retransfer film is applied first to the card and allows the image layers to bond to the card surface The retransfer film consists of a carrier material and a film coating The coating is applied last to the card and acts as a protective layer for the printing You can se...

Page 57: ... as black normally print with the K panel Because the printer is pigment based the black panel is used to darken other colors in addition to printing any black elements The black ink is beneath the color YMC pigments when they are placed on the card Your card personalization software handles sending the card elements so they print correctly on the card Types of Color Images Cards can include both ...

Page 58: ...the black panel Full color print ribbon also prints any monochrome or one bit per pixel graphics using the K panel Print Text in Monochrome Printing text using a K panel can make text look crisp because it uses only one panel for printing The font used also affects legibility The printer reliably prints 2 point Arial font Bold sans serif fonts are more readable after printing than serif fonts or f...

Page 59: ...he bar code Bar Code Guidelines Bar codes print more successfully when you observe the following guidelines Follow the standards for the type of bar code you are printing Bar Code Placement Maintain the required quiet zone around the actual bar code as shown in the illustration Locate bar codes at least 0 25 inch 6 3 mm from other printing and from the edge of the card Bar Code Size A lower densit...

Page 60: ...rds from the beginning middle and end of the batch Use exactly the same card stock for testing that you use for production The card stock can affect the readability of bar codes Usually a white surface that reflects light in many directions is needed Test cards before purchasing production quantities Include other card design components that you use in production Use the same bar code readers that...

Page 61: ...are CardWizard software usually manages standard non printing areas automatically If necessary you can use the measurements provided in the following sections to customize your non printing areas Print several cards using your card design and application to verify that the card is printing as you intend You cannot apply retransfer film over the magnetic stripe or signature panel on the back side o...

Page 62: ...le shows the measurements for a typical smart card chip The smart card chip can vary in size shape and location Adjust these values based on the card stock you use The retransfer film must overlap the smart card chip by 0 5 mm indicated by the dotted lines Custom Non Printing Areas CardWizard allows you to define an additional non printing area such as a signature panel We recommend that you do no...

Page 63: ... up to the edge of the card with no unprinted margins The following illustration shows the image that is sent to the printer Size pixels Description Image 2100 x 1344 The size of the 600 dpi image that is sent to the printer Film Canvas 2059 x 1312 The size of the non masked portion of the image after the printer masks off the edges Image Size on Card 2023 x 1276 The portion of the film canvas ima...

Page 64: ...following suggestions to help you place important images such as a photo logo or bar code When placing images avoid areas of high wear Do not place an important image on the front of the card in the same area as a magnetic stripe or other machine readable feature Frequent use of a card in a reader can wear away the image on the opposite side of the card Do not place an important image directly on ...

Page 65: ...ur cards can use the default format for each track or can use a different combination of tracks and data formats Three Track Option ISO IAT The default data formats for a three track magnetic stripe option are Track 1 IATA Track 2 ABA Track 3 TTS This combination is often abbreviated IAT This format is also called ISO format IATA International Air Transport Association The maximum number of charac...

Page 66: ... a Japanese edition of a supported Windows operating system also supports Japanese language special characters and 55 Katakana characters They include the following Special characters 45 Katakana characters 10 Katakana characters The magnetic stripe data uses shift JIS which embeds a hidden shift in and shift out character each time the Japanese language characters start and end Each transition be...

Page 67: ...other types of card personalization The smart card step of personalization is controlled by an application that is separate from the rest of card personalization The smart card reader can be factory installed or installed later as a field upgrade by a service provider or value added reseller The printer configuration label or a label attached at the time of the field upgrade shows the type of smar...

Page 68: ...rocessing allows a single USB or Ethernet connection with the printer to carry data for both smart card personalization and printing The single wire smart card feature is available through your card personalization software Code on Label Type of Smart Card Module S13 DUALi Single Wire The single wire smart card programming interface is similar but not identical to the PC SC standard Applications u...

Page 69: ...ard Verification Value CVV on financial credit and debit cards Indent ribbon is available in black or white A special paneled ribbon paneled black and white also is available The paneled ribbon is designed to apply a four character BIN in white on the front of the card and seven characters last four digits of the account number and three CVV characters in black on the card back The embosser can em...

Page 70: ...54 Elements of Card Design ...

Page 71: ...displays information about the printer System administrators and service providers can use Printer Manager to fine tune card appearance set advanced options and troubleshoot printing problems You can access Printer Manager using an Internet browser and the IP address of the printer Printer Manager includes different user access levels that control the type of information that can be viewed You can...

Page 72: ...ting Maintenance and Log Out WebAdmin WebAdmin access allows an administrator to make minor adjustments to the printer The WebAdmin user has access to configuration options and the use of diagnostics tools for troubleshooting The WebAdmin user also can specify a password using the Printer Settings Update Password option for WebUser access level users In a card production environment the WebAdmin a...

Page 73: ...on about how to retrieve the printer IP address Open a web browser on the PC and enter the IP address using the following format https xxx xxx xxx xxx For example https 123 12 3 123 3 When the Printer Manager Log In screen displays select the language in which to display the Printer Manager session from the Select Language column 4 In the Please Log In section select a Username that matches your j...

Page 74: ... customize the printer for your site Printer Manager provides access to the printer settings Many of the Printer Manager menu options display the Set Current and Restore Default buttons Set Current saves any changed settings on the displayed page When you change a value and click Set Current the printer uses the new settings until the default values are restored If you exit a page without clicking...

Page 75: ...t File Print Preview in your Internet browser to scale the image to fit the paper Use Printer Manager The following sections describe how to use the options on the Printer Manager menus that are available to WebUser and WebAdmin access level users For information about settings available to the WebService access level contact your service provider The options available in Printer Manager are deter...

Page 76: ...numbers and version numbers Print this page for reference if you need to contact your service provider View View Printer Status Display printer status information including the printer mode the printer state how long the printer has been powered on in seconds current conditions and job status View View Supplies Display information about the supplies currently installed in the printer This includes...

Page 77: ...d by the printer This page acts as a general overview for all the counters and can be useful to track card production activity and problem history View View Adapters Display information about the IP address configured for the printer The page shows the IP address network mask gateway address and MAC address View View About Printer Manager Display the Printer Manager software version and copyright ...

Page 78: ... method used by the printer No Change all Current Values ActivityLog Set values in the activity log to help isolate card production issues No Change all Current Values Behavior Display printer operation and control methods No Change all Current Values VitalProductData Change printer information Most settings are available to WebService access level users only Set a user defined name Set a user def...

Page 79: ...ries VertTransport Display the speed at which the vertical transport motor runs when clearing errors View VertTransMedSpeed View VertTransMedSpeed Flipper Set the reject tray capacity and values for the duplex module in duplex option printers Most settings are available to WebService access level users only No Change RejectHopper Capacity BarcodeReader Set the offset values for positioning a card ...

Page 80: ...gnetic stripe formats and data formats No Change all Current Values MagStripeCustomTrack1 Set customized magnetic stripe values for track 1 No Change all Current Values MagStripeCustomTrack2 Set customized magnetic stripe values for track 2 No Change all Current Values MagStripeCustomTrack3 Set customized magnetic stripe values for track 3 No Change all Current Values Emboss CE875 system only Set ...

Page 81: ...nd WebAdmin passwords Set Job Queue State Enter values for shipping the printer to a repair facility or when securing the printer to perform troubleshooting maintenance or other procedures This setting is used primarily by financial printers Contact your service provider for more information Requires a password Requires a password Printer Setting Menu Option Function WebUser WebAdmin ...

Page 82: ... 0 0 0 0 4 EthDnsSearchSuffix 5 EthGatewayAddress 0 0 0 0 10 2 71 1 6 EthIpAddress 0 0 0 0 10 2 71 56 7 EthSubnetMask 0 0 0 0 255 255 255 0 8 IPMode IPv4 IPv4 9 IPv6DefaultGateway 10 IPv6DHCPv6Select Enabled Enabled 11 IPv6DNSPrimaryAddress 12 IPv6DNSSecondaryAddress 13 IPv6ManualAddress 14 IPv6ManualPrefixLength 64 64 0 128 15 IPv6ManualSelect Disabled Disabled 16 IPv6StatelessAddrSelect Disabled...

Page 83: ...e printer uses IPv4 addressing only DualStack The printer can use both IPv4 and IPv6 addressing The remaining IPv6 settings become applicable when IPMode is set to DualStack IPv6DefaultGateway Set a default gateway address This setting is disabled when set to the default of IPv6DHCPv6Select Select whether or not the printer obtains an address and stateful configuration from a DHCPv6 server Disable...

Page 84: ...as trust anchors when performing server authentication Certificate validation is always checked and access is denied on failure If not all the built in certificates are trusted you can pick the ones you trust and add them to the custom set select CustomOnly CustomOnly Trust only the custom list of CA certificates as trust anchors during certificate validation If no custom list is installed accept ...

Page 85: ...er to the activity log FilterConfigChanges Write configuration change actions with the specified severity and higher to the activity log FilterJobStates Write changes to the state of a print or exception job with the specified severity and higher to the activity log FilterSoapMsgs Write DPCL Soap Simple Object Access Protocol messages from the printer with the specified severity and higher to the ...

Page 86: ...n the activity log to help isolate a card production problem 1 Select Printer Setting Activity Log 2 Set FilterJobStates to Error from the drop down list Changes to the state of a job with this severity and higher are written to the activity log 3 Click Set Current to apply the changes ...

Page 87: ... ContactAutoDetect Disabled Disabled 4 ContactlessATRMode Legacy Legacy 5 CPX Enabled Enabled 6 DoorCloseLockTimeout 5 5 0 15 7 DPCL Enabled Enabled 8 DPCL2 Enabled Enabled 9 DPCL2Secure Enabled Enabled 10 DPCLSecure Enabled Enabled 11 NetworkAccessControl Disabled Disabled 12 Plugin Enabled Disabled 13 RejectHopper Enabled Enabled 14 Remake Enabled Disabled 15 RetrieveDataTimeout 120 120 0 120 16...

Page 88: ...sed by some Datacard systems DoorCloseLockTimeout The number of seconds after all printer doors are closed before the printer is locked The timeout period starts when all the doors are closed Use this setting to override the default lock timeout period which starts when the printer is unlocked electronically from an application This setting does not apply if you use a key to unlock the printer DPC...

Page 89: ...unicate with the smart card chip T 0 specifies Asynchronous half duplex byte transmission T 1 specifies a newer Asynchronous half duplex block transmission protocol The smart card reader normally auto detects which protocol to use You can use this setting to override the auto detection For example if a smart card application changes protocols the smart card reader may continue to try to communicat...

Page 90: ...WebUser and WebAdmin access level users can specify a user defined name for the printer that is used for network communication Change the setting as needed and then click Set Current to apply the change PrinterName Enter a name for the printer that can be used for network communication The name you specify displays as the Hostname at the bottom of the Printer Manager window Description Default Val...

Page 91: ...t to 0 cards between cleaning are not tracked We recommend that you clean the printer after every 500 cards processed or more often depending on your environment or if the print quality diminishes LedPrintheadCyclesToCleaning Set the number of printhead cycles between required cleaning The card light displays steady amber when the printer reaches this value If this value is set to 0 cycles between...

Page 92: ...igns to produce the optimal output VIvid Produces darker more saturated color on the printed card It is based on the TrueColor ICC setting SettingsGroupPurpose State the purpose of a settings group Group names are not changeable Use this option to identify the reason for creating a settings group TimeoutRewindSupply Specify the number of minutes of idle time before the printer rewinds the ink ribb...

Page 93: ...f the card was ejected and does not make additional attempts to eject the card TransMedSpeedMM The speed at which the transport motor runs when clearing errors You cannot change this value VertTransport The VertTransport settings control the speed at which the vertical transport motor runs when clearing errors VertTransMedSpeed The speed at which the vertical transport motor runs when clearing err...

Page 94: ...eader settings define values for the optional bar code reader used by some printers to read and verify the bar code on pre serialized cards The BarcodeReader settings are available for WebService access level users only Contact your service provider for assistance if you need to change the printer s settings CardStock Use the CardStock settings to define values for the different types of card stoc...

Page 95: ... necessary to debow the specified card type You can set a different value for each card stock specified in CardStockDisplayed DebowDwell The time in milliseconds to apply the debow action to the specified card stock You can set a different value for each card stock specified in CardStockDisplayed DirectPeelLaminationSpeed The speed at which to apply the retransfer film to side 2 of the card if the...

Page 96: ...mperature in degrees Celsius of the heated roller when applying the retransfer film to side 1 of the card stock specified in CardStockDisplayed The heated roller remains at the specified temperature RetransferRollerTempSide2 The temperature in degrees Celsius of the heated roller when applying the retransfer film to side 2 of the card stock specified in CardStockDisplayed The heated roller remains...

Page 97: ...ard time to cool before moving into the embosser This setting applies only to systems with an embosser LaminatorHandoffCoolingDelay The number of seconds the card remains in the printer before it is moved into the laminator This allows the card time to cool before moving into the laminator This setting applies only to systems with a laminator SecondRetransferCoolingDelay The number of seconds that...

Page 98: ...for the smart card module in the printer SmartCard settings are available to WebService access level users only MagStripeGeneral Magnetic stripe settings are available for WebAdmin and WebService access level users to set up basic magnetic stripe options Cards are debowed after each retransfer operation Description Default Value Current Value unit Allowed Range 1 Attempts 3 3 1 5 2 Coercivity HICO...

Page 99: ... Specify the names of the data formats used for tracks 1 2 and 3 For single track magnetic stripe encoding set DataFormat3 to JIS and DataFormat1 and DataFormat2 to NONE To use a custom data format define the formats for tracks 1 2 and or 3 using the MagStripeCustomTrack 1 2 3 settings and then set the corresponding DataFormat settings to CUSTOM NoDataDisableTrack Disable the magnetic stripe write...

Page 100: ... CustomCharLength Track 1 6 Tracks 2 3 4 6 4 1 8 3 CustomCharLow Track 1 32 Tracks 2 3 48 32 48 0 255 4 CustomCharMask Track 1 32 Track 2 48 32 48 0 255 5 CustomCharMax Track 1 76 Track 2 37 Track 3 104 76 37 104 0 255 6 CustomDensity Tracks 1 3 210 Track 2 75 210 75 0 255 7 CustomEndSentinel 63 63 0 255 8 CustomLrc EVEN EVEN 9 CustomParity ODD ODD 10 CustomSdsNulls 0 0 0 255 11 CustomSdsRecords 1...

Page 101: ... number of data bits per inch of magnetic stripe media for the track also called bits per inch or bpi Allowed values are 75 bpi or 210 bpi CustomEndSentinel Specify the last character encoded which identifies the end of encoded data for the track CustomLrc Specify a cumulative parity bit that is encoded after the end sentinel to provide simple error checking Allowed values are EVEN ODD and NONE Cu...

Page 102: ...cify values when using an embossing system 1 Enter a value within the allowable range in the Current Value column RegistrationXDist The distance at which the card is registered at home inside of the embosser Select from 100 to 100 motor steps TopperDwell The length of time dwell in which the topping module applies topping foil to the embossed characters Select from 100 to 2000 milliseconds TopperT...

Page 103: ...password is assigned a password is not needed to log on to Printer Manager Do the following to change the password 1 Select the access level for which you want to assign a password The WebAdmin access level can update the WebAdmin WebUser SnmpRwCommunity and SnmpRoCommunity passwords 2 Enter the current password If a current password is not set leave this field blank 3 Enter the new password in th...

Page 104: ...d primarily for financial printers Contact your service provider for more information Field Value Description Current Password Enter the currently set password Leave the field blank if no password has been set Next Password Enter a new password A blank value means that no password is required or leaves the current password unchanged depending on the settings Confirm Next Password Re enter the same...

Page 105: ...word for the printer or system 3 Re enter the new password for verification 4 Select a state Online The printer performs normally Suspend Deactivates the printer but allows for some exception jobs Offline Deactivates the printer for transportation 5 Click Set Job Queue State to apply the changes To change an Offline printer to Online you must enter the same password that was used to set it to Offl...

Page 106: ...ripe start sentinel Use the test if you are adding a magnetic stripe module to the printer Insert a card with a magnetic stripe into the printer either in the input hopper or through the exception slot and then click Run The printer performs the test and ejects the card into the reject tray TroubleShooting Menu Option Function WebUser WebAdmin SSA Test Calculate the location of the magnetic stripe...

Page 107: ...r when you request service Sample Data 18 0d 17h 57m 10 479s JOB_____NOTICE Film supply state is now PreRegisteringForPrinting 18 0d 17h 57m 13 145s JOB_____NOTICE Film supply state is now PreRegisteredForPrinting 18 0d 17h 57m 13 145s JOB_____NOTICE Ribbon supply state is now PreRegistered Reset Log The Reset Log option allows a WebAdmin access level user to reset the Activity Log Click Run to re...

Page 108: ...ory Click Download and specify a location to save the audit log The Audit Log data is saved as a txt file that you can view or print Reset Log The Reset Log option allows a WebAdmin access level user to reset the Audit Log Click Run to reset the Audit Log The page reloads when the log reset is complete The Embosser menu displays only for a CE875 instant issuance system Embosser Menu Option Functio...

Page 109: ...move the supplies a Open the printer access door and remove the retransfer film cartridge C2 b Remove any blank card stock from the input hopper 3 Place the cleaning card in the card input hopper If you are cleaning a printer with a multi hopper insert the cleaning card in the exception slide 4 Select Maintenance Cleaning 5 Select Clean Printer Maintenance Menu Option Function WebUser WebAdmin Cle...

Page 110: ...lace the cards in the input hopper b Remove the ink ribbon cartridge C1 from the printer c Install a new cleaning sleeve on the cleaning spindle and remove the protective cover Discard the used cleaning sleeve d Replace the cleaning spindle in the printer e Replace the ink ribbon and retransfer film cartridges and close the printer access door Lock the printer Updates The Updates option allows a W...

Page 111: ...5 Log Out Menu Use the Log Out option to end the current Printer Manager session and return to the Printer Manager Log In page For security close the browser window after you log out Log Out Menu Option Function WebUser WebAdmin Log Out Log out and return to the Log In page Yes Yes ...

Page 112: ...96 Printer Manager ...

Page 113: ...h your printer This chapter includes the following information Printer Supplies on page 98 Cards on page 100 Cleaning Supplies on page 101 Replacement Parts on page 102 Optional Equipment on page 102 Cables and Power Supplies on page 103 If you have a CE875 system with an embosser refer to Appendix A CE875 Instant Issuance System for information about embosser supplies and replacement parts ...

Page 114: ...o the printer s User s Guide for complete information about cleaning the printer The following ink ribbons are available Retransfer Film The following retransfer film is available Ribbon Type Part No Panel Sets Roll Description CMYP KPi 513382 304 750 Full color printing on the front of the card monochrome with non printing inhibitor area on the back CMYKP KPi 513382 305 500 Full color and monochr...

Page 115: ...tore supplies near heating ducts or blowers The supplies maintain their quality for about one year For optimal card quality purchase and store quantities that you can use in less than a year The ink ribbon retransfer film and card stock might require secure storage and tracking Follow your policy for storing and tracking the supplies used to make cards Supply rolls must be at room temperature when...

Page 116: ... card and a smart card chip on the front side Card Handling These guidelines apply to unprinted cards Debris or particles on blank card stock can reduce card quality and damage the system Grease or oils such as oils from your fingers also reduce card quality Keep cards completely clean Do not touch the print surface of a card with your fingers or hands Handle blank card stock by the edges only or ...

Page 117: ...ssive light can cause yellowing of cards on exposed edges Store cards in their original packaging Cleaning Supplies For best results keep additional cleaning supplies on hand The following cleaning supplies are available Supply Part No Description Cleaning cards 558436 002 Pack of 10 double sided adhesive coated cleaning cards used to clean the printer card track and transport rollers Cleaning sle...

Page 118: ...le holds the replaceable cleaning sleeve Optional Equipment Large Output Hopper The printer can be used with a large output hopper which holds about 125 cards You can replace the smaller standard hopper with the large hopper without using tools Cable Lock The printer and embosser can be secured with an optional cable lock Obtain the lock from your dealer because it includes an added security plate...

Page 119: ...ts the printer to the network Use a standard Ethernet network cable either a Cat 5 or Cat 5e cable to connect the printer to a network port Printer Power Supply The printer power supply is rated as follows Input 110 240V 50 60Hz 1 5A Output 24V 6 6A 160W It is self adjusting within the rated input voltage Ethernet cables are not available from Entrust Datacard You can purchase a cable from a third...

Page 120: ...e power cords that ground to the facility power source The following country specific power cords are available USA Power cord Australia power cord Brazil power cord China power cord Denmark power cord European power cord India power cord Israel power cord Italy power cord Japan power cord South Africa power cord Swiss power cord United Kingdom power cord ...

Page 121: ... characters on the card The embosser creates the raised lettering and numbering on the front and back of most financial or debit cards The embosser can contain an embossing wheel and topping and indent ribbon cartridges The embossing wheel can have up to 75 punch and die emboss or punch and anvil indent pairs A second wheel option allows for up to 75 additional emboss characters Multiple font choi...

Page 122: ...ce for the system and for clearance around the system Use the following system dimensions and clearance area System Dimensions The external system dimensions are shown in the following illustrations Single Hopper System 28 0 in 712 mm 26 0 in 662 mm 15 0 in 381 mm ...

Page 123: ...CR825 and CE875 Instant Issuance System Installation and Administrator s Guide A 3 Multi Hopper System 15 0 in 381 mm 26 6 in 675 mm 26 8 in 681 mm ...

Page 124: ... access doors are open and the power cord is connected We recommend that you provide at least 3 inches 76 2 mm of additional clearance around the system to maintain access to the power cords and data cables and to allow you to load and remove cards and supplies Single Hopper System 34 3 in 872 mm 26 0 in 662 mm 28 8 in 730 mm ...

Page 125: ...er supply is rated as follows The power supply detects the input voltage and works within the stated range System Component Electrical Requirements Input Output Printer 85 230VAC 47 63 Hz 1 2Amp 24V 6 6Amp 160W Embosser 110 240V 50 60Hz 3 5Amp 24V 10 42Amp 250W 28 8 in 732 mm 22 7 in 579 mm 35 2 in 893 mm 26 6 in 675 mm 10 5 in 266 mm ...

Page 126: ...a surface that meets the requirements specified in Site Requirements on page A 2 Refer to Remove the printer from the shipping carton The accessories tray holds the printer power supply and power cord the cleaning roller spindle CDs and the printer documentation on page 8 for information about how to prepare the printer Save the shipping cartons and packing materials They are required if you need ...

Page 127: ...opping foil cartridges 3 Remove the foam T and block inserts used to secure the topping and transport mechanisms during shipping Save the inserts in case you need to repack the embosser for transport 4 If you plan to secure the embosser to a worktable continue with Secure the Embosser Secure the Embosser You can secure the embosser using one of the following The bolt down openings in the bottom of...

Page 128: ...ess inch 20 mm Bolt length maximum is surface thickness 1 inch 30 mm Two 5 8 inch 18 mm outer diameter washers Two 1 4 inch 6 mm nuts Lock nuts are recommended a Drill holes in the mounting surface following the dimensions and requirements shown on the following page b Insert the bolts Note Make sure that you insert the bolts inside the embosser pointing down through the mounting surface i Insert ...

Page 129: ...CR825 and CE875 Instant Issuance System Installation and Administrator s Guide A 9 ...

Page 130: ...late receptacle at the back of the embosser 2 Insert the security plate vertically into the receptacle from below the embosser with the open end toward the embosser 3 Insert the T bar of the cable lock through the opening into the security plate 4 Follow the instructions included with the cable lock to complete the installation Cable Lock Receptacle ...

Page 131: ...ing lock in the unlocked position 3 Lift the printer over the embosser and align the pins on the embosser with the holes on the underside of the printer 4 Press down on the printer carefully but firmly to position it 5 Push the printer locking lever to the right to lock the printer onto the embosser Make sure that the printer is securely locked to the embosser 6 Connect the interconnect cable from...

Page 132: ...ug the power supply cord into the power outlet 3 Connect the embosser power cord to the embosser and to the embosser power supply 4 Plug the power supply cord into the power outlet Connect the System to the Network 1 Connect one end of the Ethernet cable to the network connection port on the printer 2 Connect the other end to a network port ...

Page 133: ...nt roll a Open the embosser supplies access door and remove the indent ribbon cartridge from the embosser if necessary The indent ribbon cartridge is on the right as you face the open embosser b Place the indent ribbon cartridge on a flat surface with the spindles facing up c Remove the new indent roll from its package IMPORTANT Do not separate the silver take up spool away from the blue supply sp...

Page 134: ...l into the spindle a Match the keyed pattern of the take up spool hub with the right side spindle b Push the take up spool into the spindle until it clicks securely into place 6 Turn the take up spool one full turn clockwise to take up ribbon slack 7 Replace the indent ribbon cartridge a Hold the cartridge by its handle b Align the cartridge with the guides inside the embosser c Slide the cartridg...

Page 135: ... package 2 Secure the supply spool into the spindle a Match the keyed pattern of the blue supply spool hub with the right side spindle b Push the supply spool into the spindle until it clicks securely into place 3 Roll out and route the foil around the rollers on the topping foil cartridge 4 Secure the silver take up spool into the spindle a Match the keyed pattern of the take up spool hub with th...

Page 136: ...lose and lock the embosser supplies access door Power On the System Press the power button on the front panel of the printer to power on the system The printer and embosser perform internal checks and initialize supplies The first time you power on the system you must enter an activation code You need both the printer and embosser serial numbers Refer to Activate the Printer from the LCD Menu on p...

Page 137: ...n Part No Description Ribbon black 504461 001 Up to 900 7 character cards per roll Ribbon white 504461 002 Ribbon paneled black and white 504461 110 Minimum 250 cards per roll The paneled ribbon applies a four character Bank Identification Number BIN in white on the front of the card and seven characters last four digits of the account number and three CVV characters in black on the card back Topp...

Page 138: ...make cards Choose a location away from direct sunlight with a temperature between 32 and 77 F 0 and 25 C A humidity range from 40 to 60 non condensing is recommended Keep supply rolls at room temperature when installed in the embosser If supplies are stored in an environment that is cooler than the system environment allow supplies to reach room temperature before using them Install supply rolls i...

Page 139: ...dge holds the indent ribbon Topping Foil Cartridge The topping foil cartridge holds the topping foil used on the embossed characters Embosser Power Supply The embosser power supply is rated as follows Input 110 240V 50 60Hz 3 5A Output 24V 10 42A 250W It is self adjusting within the rated input voltage Power Cords Refer to Power Cords on page 104 for a list of available power cords Indent Cartridg...

Page 140: ...A 20 CE875 Instant Issuance System ...

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