13
Troubleshooting
The Epi-Care®
free
is developed with focus on ensuring maximum safety for the user and
ensuring potential errors are noticed immediately.
As part of the safety measures, the Epi-Care®
free
performs a self-test during start up and
daily use. Should faults occur, the control unit will emit a continuous audible alarm tone, LEDs
will light red and the text ”ERROR” appears in the display.
See table below for troubleshooting.
TEXT control unit
Light/sound signals Fault/solution
”POWER FAILURE
CLOSING DOWN
”
2 LEDs lit red
Constant sound
signal
Power supply disconnected. The
control unit continues for 8 seconds.
Normal procedure for turning off.
”BATTERY ERROR
PRESS UP &
DOWN
”
2 LEDs lit red
Constant sound
signal
The backup battery in the control unit
needs replacing.
Contact the distributor.
ERROR: 0X....
2 LEDs lit red
Constant sound
signal
Device fault.
Contact the distributor.
Safety in case of power failure
The control unit is dependent on a power supply. In case of a power failure, the Epi-
Care®
free
control unit will continue for some seconds by means of an integrated
backup battery, and will go into alarm mode before being shut down.
Replacing sensor battery
After an estimated 2 years use, the sensor battery will not be able to accumulate
power for 24 hours of use from each charge. The sensor battery can be replaced.
Contact the distributor for replacement. Unauthorised opening of the sensor will void
the warranty.
Repeaters
The range between the sensor and the control unit can be extended by use of
repeaters. Contact your distributor for further information.
SIM-card faults
If the SIM-card is PIN locked, remove it from the Epi-Care®
free
and insert it in a cell
phone. Then power up the phone and remove the PIN lock permanently using the
phone’s settings. Afterwards the SIM-card can be inserted into the Epi-Care®
free
and
it should no longer display GSM: SIM LOCK in on the control unit.
If a SIM-card error occurs after short-term use, insert the SIM-card into a phone
and try making a call to the alarm number. If this proves unsuccessful, the SIM-
card or the associated subscription is not operational.
In case of low GSM signal, the cellular network coverage is insufficient to
guarantee dispatch of alarm calls. Try relocating the Epi-Care®
free
control unit
towards a window or similar. Routinely check the cellular reception by reading
the number of bars in the display, see page 9.
Summary of Contents for Epi-Care free
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