
42
T4/T8 Thermal Image Camera User Manual
DALI
7 Troubleshooting
Please follow the table below to diagnose and correct the problem. If problem still
exists, please contact our service department
Problem
Cause & Solution
The camera does not
power on.
●
Battery not installed or installed incorrectly
→ Install battery or re-install battery
●
Battery is out of power.
→ Change battery.
●
“Power off” protection is enabled
→ Wait for 5 seconds and reboot.
The camera powers off automatically.
●
Battery is out of power.
→ Change battery
●
AutoOffTime option is enabled
→ Set as None.
Battery depletion is too fast
●
Environmental temperature is too low
●
Rechargeable battery is not charged completely.
→ Recharge the battery.
●
Rechargeable battery is out of power completely and cannot
be recharged.
→ Change to new battery.
No thermal image
●
Lens cover is not removed.
→ Remove lens cover.
●
In image freeze status
→ Press C key to exit.
Thermal image is white-black.
●
White-black palette is selected
→ Select normal palette.