FAQ 25
4
FAQ
For problems not included hereinafter, please contact local customer service personnel or
consult headquarter customer service personnel. We will be always at your service.
1. Question: After pow
er on, power indicator doesn’t turn on or the buzzer doesn’t
respond.
Answer: Please check whether power plug is inserted in place. Please pull it out and insert it
again.
2.
Question: After the reader is connected with the device, card swiping light doesn’t
turn on, and it doesn’t respond after swiping a card.
Answer: Please check whether reader connector is inserted in place. Please pull it out and
insert it again; check whether reader contact light turns on.
3. Question: Client software fails to detect the device.
Answer: Please check whether TCP/IP connector is connected properly, and whether device IP
is in the same network segment.
4. Question: After swiping card, it prompts that card is invalid.
Answer: Please check whether this card number has been added in the controller.
5. Question: Default IP of access controller.
Answer: Default IP address is 192.168.0.2.
6. Question: Default port, initial user name and password of access controller.
Answer: Default port is 37777, initial user name is admin and password is 123456.
7. Question: Online upgrade of the device.
Answer: Connect the device and platform through network, and upgrade it at the platform.
8. Question: Max. wiring distance and transmission distance of card reader and
controller.
Answer: It depends on network cable type and whether it needs power supply of control relay.
Connected with CAT5E network cable, typical value is:
RS485, 100m.
Wiegand, 100m.
