FAQ
48
6
FAQ
You can solve problems that you may encounter with following instructions:
1.
Application fails to discover the device.
Reason analysis
：
The camera fails to boot up normally.
Connection of network cable is abnormal.
Solutions
：
Reboot the camera, check if cable connection is abnormal and check if the indicator
light is normal.
2.
Application can discover the camera but connection failed.
Reason analysis
：
The camera fails to boot up normally.
Another client has been connected to the camera.
Solutions
：
Reboot the camera, use USB port on the back of the PC, in order to supply enough
power; or disconnect the other client that has been connected and then connect this
client.
3.
The preview interface is all black in the application.
Reason analysis
：
Lens aperture is off.
Camera runs abnormally.
Solutions
：
Open lens aperture, power off and reboot the camera device.
4.
It fails to enable external trigger.
Reason analysis
：
