Running Diagnostics
Chapter 14: Maintenance
421
Running Diagnostics
You can view technical information about your NetDefend firewall’s hardware,
firmware, license, network status, and Service Center.
This information is useful for troubleshooting. You can export it to an *.html file
and send it to technical support.
To view diagnostic information
1. Click
Setup
in the main menu, and click the
Tools
tab.
The
Tools
page appears.
2. Click
Diagnostics
.
Technical information about your NetDefend firewall appears in a new window.
3. To save the displayed information to an *.html file:
a. Click
Save
.
A standard
File Download
dialog box appears.
b. Click
Save
.
The
Save As
dialog box appears.
c. Browse to a destination directory of your choice.
d. Type a name for the configuration file and click
Save
.
The *.html file is created and saved to the specified directory.
4. To refresh the contents of the window, click
Refresh
.
The contents are refreshed.
5. To close the window, click
Close
.