D-Link i2eye DVC-1000 Product Manual Download Page 48

Page: 48 / 69

Troubleshooting

1. Cannot make a call using a phone number.

Check that you did not misdial the number.

Remember.to.dial.a.country.code.and.area.code.for.all.calls.when.using.

a.telephone.handset.to.make.video.calls.

The VideoPhone is not connected to the Internet.

The VideoPhone is not registered with the Directory Service.

It.may.take.the.VideoPhone.up.to.10.minutes.to.register..Verify.all.

network.settings,.including.DNS...

The other party is not registered with the Directory Service.

If. you. are. calling. someone. who. has. an. videoconference..

endpoint.besides.a.DVC-1000.VideoPhone,.you.will.have.to.make.

direct.IP.calls.to.them..If.the.other.party.has.a.DVC-1000.VideoPhone.

and.you.cannot.connect.to.them.via.the.Directory.Service,.they.are.

probably.not.registered.

2. Cannot make direct IP calls.

VideoPhone is not connected to the Internet.

See. the. Internet.

Connection.section.in.this.Troubleshooting.Guide.

The person you are trying to call is unreachable.

. Ensure. the. IP.

address.of.the.person.you.are.trying.to.call.is.correct.

Telephone is off the hook. Hang up the phone.

3. Telephone or television produces an off-hook signal.

4. Telephone or television produces a fast busy signal.

Person you are trying to call is not registered with the directory

service

.. Call. the. person. using. direct. IP. or. wait. until. the. person. is.

registered.with.the.directory.service.

Person you are trying to call is in a call or has rejected your call.

Try.your.call.at.a.later.time.

Summary of Contents for i2eye DVC-1000

Page 1: ...Manual Broadband VideoPhone DVC 1000 v2 40 PAT US7 164 435 B2 i2eyeTM ...

Page 2: ...Wizard 10 Using a Telephone with the DVC 1000 14 Using the DVC 1000 15 Using the Configuration Menu 24 Using the DVC 1000 with D Link Routers 42 Using the DVC 1000 with Routers Gateways or Modems 43 Troubleshooting 48 Frequently Asked Questions 55 Glossary of Terms 58 Technical Specifications 61 List of Country Codes 63 Contacting Technical Support 65 Warranty 66 Registration 69 Contents ...

Page 3: ...re ready to use your i2eye DVC 1000 VideoPhone Using advanced video compression technology the DVC 1000 VideoPhone maximizes the image and audio quality within the available bandwidth It is an ideal solution for consumers and small businesses with high speed broadband Internet access There is no delay in waiting for a PC to boot up before using your DVC 1000 VideoPhone and you don t have to be a c...

Page 4: ...roduct Connection to broadband Internet Cable modem DSL modem or Ethernet network Television with standard composite audio and video inputs white and yellow RCA jacks Optional but recommended Standard telephone attached directly to the DVC 1000 Optional An external microphone can be connected to the pink Mic port on the rear of the device for improved audio quality when a group of people are invol...

Page 5: ...ing formats for worldwide use Easily redial recently made calls Speed Dialing Built in Caller ID Answer incoming calls using telephone or remote control Auto mapping of IP address Advanced video and audio privacy protection Video and or audio mute Adjustable tilt and focus lens Up to 30 frames per second High quality 352 x 288 resolution Automatic detection of system upgrades 1 Year Warranty Featu...

Page 6: ...s ON LED Power Status This LED turns on briefly at power up It is then off during normal operation Call Monitor Steady red light indicates video is being sent and a call is in progress Front LED Location and Activity LED Back LED Location and Activity Activity Steady yellow light indicates the network connection is good Steady or blinking green light indicates the DVC 1000 is transmitting data Lin...

Page 7: ...eft arrow key performs a backspace deleting the character to the left of the cursor The following page contains a breakdown of the features of the remote control The DVC 1000 needs to be setup before use You can use the Quick Installation Guide included with the DVC 1000 to perform the hardware installation Each cable video audio Ethernet and AC power supplied for the i2eye has a different color o...

Page 8: ...keys along with the Enter Cancel and number keys to enter information when required The asterisk sometimes called a star key is used to enter a period also called a dot Number sign Cancel Full screen or Picture in Pic ture Self view or Remote View Mute Audio Mute Video When a numeric input is required e g a telephone number or IP address enter it directly by pressing the number keys Speakerphone M...

Page 9: ... from UPPER to lower case and UPPER case shift lock The keyboard features wrap around capability If you press repeatedly on the left or right arrow keys the cursor will wrap around to the letter on the opposite end of the row to speed up moving around the keyboard The DVC 1000 uses a keyboard that appears on screen to enter text into the Setup Wizard screens When the cursor is located in a setup s...

Page 10: ... to continue to the next screen Enter your Name Country code Area code and Phone number Welcome Screen The phone number you enter is one you create for family friends and others to call you over the Internet from another DVC 1000 VideoPhone You can use your regular phone number or make up a new one Only your name will be displayed at the other end of the video call Your phone number will not be vi...

Page 11: ...Address screen asks for information that is needed to connect a DVC 1000 call over the Internet There are three types of network connections to choose from DHCP Fixed IP and PPPoE If you do not know which to choose or you do not have enough information to complete this section please contact your ISP or Network Administrator for assistance DHCP is used when connecting directly to a broadband modem...

Page 12: ...Service provider may require you to provide a host name to connect to the Internet If this is required you can enter it here Today this is rarely required on a broadband connection and this setting is optional MAC xx xx xx xx xx xx MAC Media Access Control is an unique identifier for the Ethernet network hardware of your DVC 1000 If you need to know the MAC address of your DVC 1000 it can be found...

Page 13: ...age you will see the screen for setting DNS server addresses The DNS screen asks for information regarding the Domain Name System DNS server You should be able to get both of these settings from your router configuration settings ISP or your network administrator Only the primary DNS server address is required though it is recommended to enter both the primary and secondary addresses Press Next to...

Page 14: ...e number to reach a party on the other end of the VideoPhone call You can speak through the telephone listen to the other party in privacy and even switch to the Speakerphone Mode on the DVC 1000 to share the audio with others This can all be controlled by the remote control When the phone is picked up the built in and external microphones are muted When you receive a VideoPhone call the telephone...

Page 15: ...through it this means the operation was unsuccessful This is a list of the status icons After the DVC 1000 VideoPhone is setup by using the Setup Wizard you will see the above Main Screen each time you turn on the VideoPhone There is a larger Main Window that displays the self view until a call is connected and then displays the party you are calling The smaller Self View Window then displays the ...

Page 16: ...led the DVC 1000 will determine if an update exists When this is complete the icon disappears If the DVC 1000 cannot connect to the update server the operation was unsuccessful and the the icon will show as Typically this means the DVC 1000 is not connected to the Internet The Directory Service Status Icon is displayed at startup showing the DVC 1000 is registering with the i2eye Directory Service...

Page 17: ...in the Privacy Settings window the other party will not see you and the video icon will appear with a slash through it Do Not Disturb If you select Do Not Disturb in the Privacy Settings window your VideoPhone will not ring if dialed and the other party will receive a message stating that you are not taking calls Placing a Manually Dialed VideoPhone Call with the Telephone Handset Pick up the tele...

Page 18: ...e speed dial number on the handset The DVC 1000 VideoPhone rings while you wait for your call to be answered by the party on the other end of the call When the other party answers the VideoPhone call is connected To add a VideoPhone number or IP address as a Speed Dial entry please see page 26 From the DVC 1000 VideoPhone Main Menu select DIAL The Manual Dial screen appears Navigate with the arrow...

Page 19: ... private conversation pick up the telephone handset and turn down the audio on the television The others in the group will not be able to hear the conversation Placing a Speed dial VideoPhone Call with the Remote From the Main Menu select Dial In the Dial screen the Speed Dial List box is highlighted and the first speed dial entry is selected Navigate with the arrow keys to select the speed dial n...

Page 20: ... DVC 1000 remote control When the dialog appears on the video display telling you to hang up the phone go ahead and hang up the phone Speakerphone Mode is now active If a VideoPhone call is in progress using a telephone handset Speakerphone Mode can be enabled When in Speakerphone Mode with the built in microphone you should face the DVC 1000 VideoPhone unit when you speak so the microphone will p...

Page 21: ...l calls After entering the number into the Phone number box when using the remote control to make a call click on the Dial button to begin the VideoPhone call Calling a VideoPhone with the Same Country Area Codes In the Manual Dial screen the Country code and Area code you entered for your VideoPhone are set as the default entries To complete a call to another VideoPhone with the same Country and ...

Page 22: ... code and Phone number of the party you are calling Remember The DVC 1000 uses the Internet for completing calls and not long distance phone lines 886 2 55551212 1 949 5551212 Calling a VideoPhone with a Different Country Code To complete a call to another VideoPhone with a different Country code i e an international call you need to enter the Country code Area code and Phone number of the other p...

Page 23: ...o move the cursor to the Enter an IP address box Example The VideoPhone or other device you are calling has an IP address of 205 104 32 20 you would use the remote control to enter Using the DVC 1000 continued 205 and then press the key to enter a period 104 and then press the key to enter a period 32 and then press the key to enter a period 20 then scroll down and select the Dial button to comple...

Page 24: ...deoPhones You can make a call by entering an i2eye VideoPhone number by entering an IP address or select an entry on the speed dial list Allows you to specify what is seen on the main application screen Choose full screen view or the default view as well as Internet connection status Change settings relating to video calls personal information and network information Select from several methods of...

Page 25: ...t will scroll to display entries 11 through 50 Allows the manual dialing of another party by telephone number or IP Address When you click Manual Dial in the screen above the window below will appear To enter the phone number or IPAddress use the remote s number pad or the on screen keyboard Note Click Dial to start a VideoPhone call The Recent Calls feature displays a list of recently dialed call...

Page 26: ... name or number or IP address of a selected Speed Dial entry Closes the Dial screen saving the current entries in the Speed Dial List Add Remove Edit Close Using the Configuration Menu continued Main Screen Dial continued Click OK to complete the addition of a Speed Dial entry If this Warning screen appears an invalid IP address has been entered Please correct the IP address and try again 555 1212...

Page 27: ... call is connected the remote caller s video will display as well as a self view picture in picture This view is the same as the default view with the addition of connection status information appearing in the lower left corner of the main screen Click this button to view the connection details Items such as video and audio formats and call rates will be displayed The connection details can be vie...

Page 28: ... about the user and allows editing of user information The Network Settings screen has five buttons that allow you to setup your network address DNS address public IP address transmit and receive network speeds and a PING network diagnostic tool DVC 1000 will look for system updates each time it starts up This setting allows you to search for an update manu ally Adjustments to the video display se...

Page 29: ...ed If this checkbox is not selected and a call is received a dialog box appears asking if you want to accept the incoming call When this checkbox is selected video privacy will be turned on whenever a call is received Until you turn off video privacy this will block a caller from seeing you Select this checkbox to hear a beep with each function pressed on the remote control You will hear no sound ...

Page 30: ... countries similar to the regular international telephone system The Country code for the United States and Canada is 1 Other Country codes are listed on page 63 Enter your Country code here up to 3 digits The phone number is one you create for friends family and others to call you This is not associated with your home phone though you may wish to use your home phone number to make remembering the...

Page 31: ...it means that your DVC 1000 is searching for a public IP address If this lasts more than 30 seconds the DVC 1000 will most likely not find a public IP address Please see 18 in the Troubleshooting section in this manual for more information Allows for setting transmit and receive speeds that best match your current connection The PING network utility allows you to test the network connection of the...

Page 32: ...ly to a broadband modem that offers dynamic IP addressing or when behind a router DHCP server that offers static DHCP Fixed IP Fixed IP is used when connecting to a broadband connection that offers static IP addressing or when behind a router that is not configured for static DHCP This choice requires the input of specific IP address information ...

Page 33: ... Administrator These will be grayed if DHCP or PPPoE are chosen PPPoE PPPoE is used when connecting directly to a DSL modem that offers a PPPoE connection Your user name and password for the PPPoE account must be entered in the provided fields User name Password The username and password are only used with a PPPoE connection Consult your ISP for this information if you do not already have it MAC M...

Page 34: ...he Primary Internet DNS Domain Name System These are Internet server addresses that you should be able to obtain from your router configuration settings ISP or network administrator Primary DNS Secondary DNS Enter the Secondary DNS address if you have one Though both primary and secondary DNS addresses are recommended only the primary address is required NOTE This screen will only appear if you ha...

Page 35: ...enter the public IP address Only available for editing when Specify public IP is selected If you are sharing a broadband connection with another device such as a PC you typically will need a router to accomplish the sharing of the connec tion Your router will usually have a Network Address Translation NAT mode installed The NAT affects the IP address of the DVC 1000 and any other devices sharing y...

Page 36: ...ngs by selecting the send or receive Change button and select the value desired by moving the selection up or down in the list box Overestimating these settings may affect the call quality and is not recommended Contact your ISP network administrator or look in your modem manual for correct values The send and receive settings can be different speeds Typically Cable and DSL modems receive at a hig...

Page 37: ...king correctly To use the PING function from the remote control enter a known IP address on your network or on the Internet into the Input Host Address box Press the PING button If the IP address is valid and the connection is made successfully a Pass Host Reachable message is received If you enter a valid IP address and the PING utility fails to reach the host you will receive a Failed Host Unrea...

Page 38: ...d Check for an update right now Displays the current version information Set Defaults will restore all settings to factory defaults This will also erase all speed dial entries that have been added If you select Check Now then the DVC 1000 will check for an update If an update is found the following message will appear Clicking YES will begin an update of the firmware in the DVC 1000 A restart of t...

Page 39: ...tness Image Contrast Video AGC Gain To adjust any of the four video controls 1 Use the up down remote control arrow keys to select which control needs adjustment 2 Press the right arrow to increase the setting and the left arrow to decrease the setting Press OK to save changes and return to the Settings screen Note You are changing the Video Settings for the local Self view only You cannot change ...

Page 40: ... the VideoPhone connection hears you To adjust the volume press the right arrow to increase the setting and the left arrow to decrease the setting The slider bar will indicate the volume level Click the Apply button to save the change Press OK after you are done to return to the Settings screen Note A high microphone volume may cause audible feedback resulting in an echo that can affect how clearl...

Page 41: ...ill be able to hear you if this setting is checked although they can see you Video Privacy keeps your video from being sent to the remote caller The person on the other end of the videoconference call will not be able to see you if this setting is checked This setting will keep a caller from being able to connect to your VideoPhone When a caller tries to connect with you they will receive a messag...

Page 42: ...signed to your DVC 1000 No other configuration is needed with supported D Link routers to use the DVC 1000 Most D Link routers now support a feature that allows easy one click configuration of the DVC 1000 You will not need to manually configure the ports Upgrading your router to the latest firmware might be necessary to support this feature If you have other routers or you are having difficulty w...

Page 43: ... allow access to the DVC 1000 The port numbers used by the DVC 1000 are 1720 15328 15329 15330 15331 15332 15333 The router or gateway that you are using may be different from the D Link WBR 2310 wireless router example shown on the following pages However the general procedure for opening ports will be similar If you do not have a D Link router look for Virtual Server Firewall Rules Port Forwardi...

Page 44: ...rom the DVC 1000 Turn the DVC 1000 on Using the remote control highlight the Settings button on the Main Screen Navigate to Settings Network Network Address IP address D Under Traffic Type choose Both TCP and UDP E Under Private Port and Public Port enter 15328 F Under Schedule click Always G Click Save Settings to save this entry Opening Ports on Your Routers and Gateways continued A B C D E F G ...

Page 45: ...ned slightly differently Repeat steps A through C on the previous page Choose TCP as the Traffic Type Enter 1720 as the Private Port and Public Port Under Schedule Click Always Click Save Settings to complete Opening Ports on Your Routers and Gateways continued You have now completed the opening of the 7 ports Your DVC 1000 is ready to use with your router or gateway Important Not all routers and ...

Page 46: ... 15328 15333 UDP TCP Ifyourparticularfirewalldoesnothavethisoption consultthefirewall sdocumentation on how to open specific ports needed for H 323 communications Broadband Modem and One PC This is the most common scenario found in a home or home office that currently has one PC connected to its broadband modem Recommended Procedure Request from your ISP an additional public IP address With a seco...

Page 47: ...ecommended Procedure Many ISPs act as DHCP servers and dynamically assign a public IP address whenever the modem requests one If your ISP has a DHCP server select the checkbox under the Network Settings By choosing this option you are not required to know the IP address gateway subnet mask or DNS numbers They will all be filled in automatically If your ISP offers Fixed IP addresses also called Sta...

Page 48: ...m If the other party has a DVC 1000 VideoPhone and you cannot connect to them via the Directory Service they are probably not registered 2 Cannot make direct IP calls VideoPhone is not connected to the Internet See the Internet Connection section in this Troubleshooting Guide The person you are trying to call is unreachable Ensure the IP address of the person you are trying to call is correct Tele...

Page 49: ...perly plugged into the VideoPhone If the telephone is not self powered ensure that it is properly plugged into a power supply Consult your telephone user manual for reference Telephone ringer is off Make sure the ringer on the phone is turned on Consult your telephone user manual for reference 7 VideoPhone freezes up while answering a call VideoPhone is not functioning properly behind a firewall S...

Page 50: ...nd UDP open to function properly See the section Using the DVC 1000 with Routers Gateways or Broadband Modems on page 43 or consult your router s documentation or your network administrator for help on doing this VideoPhone is not functioning properly behind NAT Go to Settings Network Public IP Press Enter on the remote when the cursor is over Auto detect public IP address If the VideoPhone is una...

Page 51: ... your network administrator for help on doing this VideoPhone is not functioning properly behind NAT Go to the Settings Network Public IP screen Select Auto detect public IP address If the VideoPhone is unable to detect the public IP address it should be entered manually using Fixed IP The public IP address is given to you by either your ISP or your network administrator Incorrect network speeds S...

Page 52: ...etwork adminstrator Update Server is temporarily unavailable If the Update Status Icon is the only one showing as failed you will not be prevented from making and receiving videocalls 16 Error displays on main screen VideoPhone cannot obtain public IP address Router s address See VideoPhone cannot obtain IP address automatically section 18 below 17 Error displays on main screen VideoPhone could no...

Page 53: ...dress screen and the Auto detect Public IP checkbox on the Public IP Address screen are checked 19 VideoPhone reports packet loss Incorrect Network Speeds See Incorrect Network Speeds section in this Troubleshooting Guide Network line is congested If the packet loss is from one to six percent it will probably be due to network congestion The VideoPhone will be able to recover 20 VideoPhone is not ...

Page 54: ...to be greater than or equal to your download speed 23 VideoPhone does not boot up Video is not being displayed on television Ensure that the video and audio cables are plugged in correctly to both the VideoPhone and television The television should be set for video input Consult your television user manual for support The VideoPhone doesn t have power or is not turned on Ensure that the AC adapter...

Page 55: ...e connects over high speed broadband and it delivers up to 30 frames per second Videophones using a slow analog plain old tele phone line can t deliver smooth video pictures over their small LCD dis play They show what appears to be a series of still pictures rather than full motion video What is the D Link Directory Service The D Link Directory Service is a D Link hosted server which allows you t...

Page 56: ...ye s wired Ethernet connection to a wireless router or access point that is connected to the cable or DSL modem How large will the image be As large as the TV screen i2eye supports three screen formats The first is a picture in picture mode that has the incoming video covering about half the television screen and the outbound video in a smaller window The second is full screen mode This mode displ...

Page 57: ... 323 compliant device will communicate together seamlessly i2eye is a broadband appliance that draws from D Link s sixteen years of experience as a leading Ethernet manufacturer Do I have to take every call i2eye s configuration menu provides settings for three types of privacy Audio Privacy Video Privacy and Do Not Disturb so you are in control When the Audio Privacy is activated incoming callers...

Page 58: ...ress Directory Service Aservice that allows users to make videoconferencing calls with telephone numbers It does this by correlating telephone numbers to actual public IP addresses DNS Domain Name System A system used to translate computer names into IP addresses For example a DNS server would translate www dlink com into 64 7 210 132 DSL Digital Subscribers Line A technology that delivers digital...

Page 59: ...same from session to session See DHCP Static IP address An IP address for a particular network device PC VideoPhone router that doesn t change See DHCP ISP Internet Service Provider A commercial organization that provides subscribers with access to the Internet LAN Local Area Network Anetwork that is designed to span small distances These are most commonly used in small buildings businesses and ho...

Page 60: ...et travels down a specified port A router will forward information from one port to another and a firewall will open only a specified number of ports SQCIF Subquarter Common Intermediate Format An intermediate video format SQCIF resolution is 128x96 The DVC 1000 VideoPhone will send SQCIF sized video only if the remote endpoint cannot decode CIF or QCIF SLIC Subscriber Line Interface Circuit Provi...

Page 61: ...x 288 pixels QCIF 176 x 144 Picture In Picture PIP Automatic brightness control DVC 1000 Robust Video Audio Telephone interface Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints DVC 1000 Robust Audio Half duplex speakerphone Input Output Power Audio Out Video Out 10BaseT Ethernet RJ 45 SLIC for telephone External Microphone Camera Manual tilt Manual focus Technical...

Page 62: ...allows up to 50 entries Manual dialing with telephone handset using Directory Service Manual dialing with direct IP entry Remote Software Update Software update automatic or manual Network Standard IEEE 802 3 IP based network including Ethernet Cable DSL or T 1 DHCP compliant or fixed IP with subnet mask DNS and gateway Physical DVC 1000 VideoPhone height x depth x width 1 50 38mm x 6 08 155mm x 8...

Page 63: ...bia 269 Comoros and Mayotte 242 Congo 682 Cook Islands 506 Costa Rica 385 Croatia 53 Cuba 357 Cyprus 420 Czech Republic 45 Denmark 246 Diego Garcia Code Country 253 Djibouti 767 Dominca 809 Dominican Republic 593 Ecuador 20 Egypt 503 El Salvador 240 Equatorial Guinea 291 Eritrea 372 Estonia 251 Ethiopia 500 Falkland Islands 679 Fiji 358 Finland 33 France 596 French Antilles 594 French Guiana 241 G...

Page 64: ...Vatican City 58 Venezuela 84 Viet Nam 681 Wallis and Futuna 685 Western Samoa 381 Yemen 243 Zaire 260 Zambia 263 Zimbabwe List of Country Codes Continued Code Country 231 Liberia 218 Libya 423 Liechtenstein 370 Lithuania 352 Luxembourg 853 Macao 389 Macedonia 261 Madagascar 265 Malawi 60 Malaysia 960 Maldives 223 Mali 356 Malta 692 Marshall Islands 222 Mauritania 230 Mauritius 52 Mexico 373 Moldov...

Page 65: ...al Support through our web site or by phone D Link i2eye Technical Support over the Telephone 800 93 i2EYE D Link Technical Support over the Internet http www i 2 eye com Tech Support for customers within the United States Tech Support for customers within Canada D Link Technical Support over the Telephone 800 361 5265 D Link Technical Support over the Internet http support dlink com ...

Page 66: ...nt functional specifications for the Software as set forth in the applicable documentation from the date of original retail purchase of the Software for a period of ninety 90 days Warranty Period provided that the Software is properly installed on approved hardware and operated as contemplated in its documentation D Link further warrants that during the Warranty Period the magnetic media on which ...

Page 67: ...ces provided by anyone other than D Link Products that have been purchased from inventory clearance or liquidation sales or other sales in which D Link the sellers or the liquidators expressly disclaim their warranty obligation pertaining to the product Repair by anyone other than D Link or an Authorized D Link Service Office will void this Warranty Disclaimer of Other Warranties EXCEPT FOR THE LI...

Page 68: ...imits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communication However there is no guarantee that interference will not occur in a particular installation If this ...

Page 69: ...69 Version 2 4 April 30 2007 Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights ...

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