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D-Link DWR-933 User Manual
Section 4 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DWR-933. Read the following descriptions
if you are having problems.
1. Why can’t I access the web-based configuration utility?
When entering the IP address of your router (192.168.0.1 for example), you are not connecting to a website on the Internet or have to be connected
to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to
the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Internet Explorer 9 or higher, Chrome 28.0, Firefox 23.0, or Safari 6.
• If attempting to connect wirelessly, ensure that the wireless icon on the LCD display is showing. Also, ensure that you are connected
to the correct SSID for your mobile router.
• Make sure that the computer you are using is not connected to any other devices (such as routers or switches) which might have the
same IP address as the DWR-933, as this may cause an IP address conflict. If you have a conflict, temporarily unplug any other devices
from your computer while you configure the DWR-933. You can also change the IP address of the DWR-933 in the Network section of
the configuration utility. You may also need to renew your computer’s IP address configuration. To do this, start the Command utility:
Click on
Start
>
Run
. In the run box type
cmd
and click
OK.
(Windows Vista users type
cmd
in the
Start Search
box.) This will bring
up a black screen with white text. At the command prompt, type
ipconfig /release
and wait for the process to be completed. Next,
type
ipconfig /renew
which will renew your computer’s IP address configuration.
• Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton
Personal Firewall, and Windows
®
XP firewall may block access to the configuration pages. Check the help files included with your
firewall software for more information on disabling or configuring it.
