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6 MAINTENANCE

6.1

Planning of cleaning operations

The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended
planning for the cleaning operations.

EVERY PAPER CHANGE

Printhead

Use isopropyl alcohol

Rollers

Use isopropyl alcohol

EVERY 5 PAPER CHANGES

Paper path

Use compressed air

Sensors

Use compressed air

EVERY 6 MONTHS OR AS NEEDED

Device case

Use compressed air or a soft cloth

For speciic procedures, see the following pages.

NOTE:
If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

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Summary of Contents for PLUS2

Page 1: ...CUSTOM S p A USER MANUAL PLUS2 ...

Page 2: ......

Page 3: ... is an easily acces sible outlet with a capacity of no less than 10A closely to where the device is to be installed Periodically perform scheduled mainte nance on the device to avoid dirt build up that could compromise the correct safe operation of the unit Before any type of work is done on the machine disconnect the power supply Do not touch the head heating line with bare hands or metal objects...

Page 4: ......

Page 5: ...MANUAL For details on the commands refer to the manual with code 77200000002100 ...

Page 6: ......

Page 7: ...Status led lashes 16 3 INSTALLATION 17 3 1 EASYLOCK ixing system 17 3 2 Fixing with screws 19 3 3 Collections 21 3 4 Pinout 23 3 5 Serial port setting 25 3 6 Driver and SDK 27 4 OPERATION 29 4 1 Loading the paper roll 29 5 CONFIGURATION 31 5 1 Coniguration mode 31 5 2 Setup report 32 5 3 Device status 33 5 4 Device parameters 34 5 5 Hexadecimal dump 37 6 MAINTENANCE 39 6 1 Planning of cleaning ope...

Page 8: ...ulation 48 7 3 Device dimensions 49 7 4 Device dimensions with extended range module 50 7 5 Power supply dimensions cod 964GE010000003 51 7 6 Paper speciication 52 7 7 Character sets in CUSTOM POS and PLUS emulation 53 8 CONSUMABLES 55 9 ACCESSORIES 57 9 1 Grey frame 112X112 58 10 TECHNICAL SERVICE 63 8 ...

Page 9: ...7 SPECIFICATION technical speciication for the device and its accessories 8 CONSUMABLES description and installation of the available consumables for the device 9 ACCESSORIES description and installation of the available accessories for the device 10 TECHNICAL SERVICE information required for contacting the technical service 1 2 Explanatory notes used in this manual NOTE Gives important informatio...

Page 10: ...10 ...

Page 11: ...e that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service 1 Fixing clips no 2 2 Paper roll 3 Device 4 Installation instructions 3 4 2 1 Open the device packaging Take out the device Take out the rest of the content Keep the box trays and packing materials in the event the device must be transported shipped in the future 11 ...

Page 12: ... module 2 Power supply port 3 USB port 4 RS232 TTL serial port 5 Sensor for paper detection 6 FEED key 7 OPEN key and status led 8 Paper out with serrated blade 9 Paper compartment 10 Switch for RS232 TTL serial communication 8 9 7 6 5 4 3 2 1 RS232 TTL 10 12 ...

Page 13: ...2 3 Product label PC Product code 14 digits SN Serial number HW Hardware release PC XXXXXXXXXXXXXX Rx HW 0000000000000000000 SN 13 ...

Page 14: ...printing SETUP report POWER UP Fast push Hold down Hold down Fast push modify selected parameter next parameter Hold down Fast push skip the FONT TEST printing FONT TEST Hold down enter the SETUP MODE enter the FONT TEST MODE 14 ...

Page 15: ...2 5 Key functions standby advance the paper preset length STANDBY Fast push 15 ...

Page 16: ...3 The Status led indicates hardware status of device Given in the table below are the various led signals and the corre sponding device status STATUS LED DESCRIPTION OFF DEVICE OFF ON DEVICE ON NO ERROR x 2 HEADING OVER TEMPERATURE x 3 PAPER END x 4 POWER SUPPLY VOLTAGE INCORRECT x 5 RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR x 6 COMMAND NOT RECOGNIZED x 7 COMMAND RECEPTION TIME OUT 16 ...

Page 17: ...o lock the machine on the panels of thickness max 8mm and requires no tools Proceed as follows NOTE All the dimensions shown in following igures are in millimetres 1 Insert the device inside the panel 2 3 Insert the fixing clips into the seat on both the device sides Push the two fixing clips to strike the panel 82 82 MAX 8 17 ...

Page 18: ...4 To remove the fixing clips lift the lever shown in figure with a small screwdriver 18 ...

Page 19: ... side of the device SCHEME A or from the paper compartment SCHEME B A max 6 A No 3 self tapping screws for plastic d 3 SCHEME A Fixing on the rear side SCHEME B Fixing from paper compartment No 3 M3 screws No 3 threaded nut The panel must provide a drilling complies with the measures shown in the following page 19 ...

Page 20: ...ø3 5 25 30 40 30 40 35 40 75 25 ø3 5 Drilling for mounting on panel with SCHEME A Drilling for mounting on panel with SCHEME B View of the drilling NOTE All the dimensions shown in previus igures are in millimetres 20 ...

Page 21: ... for the device ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTE If RS232 and USB connectors are inserted communication port is USB Standard model 4 7 5 Vdc J3 J1 J8 USB Power supply Serial RS232 TTL 21 ...

Page 22: ...Model with the 8 42 Vdc extended range module plugged USB Serial RS232 TTL Power supply 22 ...

Page 23: ...cable The following igure shows the connector pinout of the power supply cable for the device Female JST connector series PHR 4 VCC Red 4 VP Orange 3 GND Black 2 Segnal Cable color PIN GND Black 1 1 4 Power supply cable 5 1 MINI USB INTERFACE Female MINI USB type B connector J1 1 VPLUG 2 D0 3 D0 4 n c 5 GND SH1 GND SH2 GND SH3 GND SH4 GND 23 ...

Page 24: ...ue 0 corresponds to a voltage level of between 3Vdc and 15Vdc and logic value 1 corresponds to a voltage level of between 3Vdc and 15Vdc Device PC connection The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232 serial connectors DEVICE PC DTR DTR TX RX RX GND FEED LED TX GND 1 2 DB9 1 2 3 4 5 6 7 8 9 MOLEX 51021 6 pin female 1 2 3 4 5 ...

Page 25: ...as been selected while if the XON XOFF protocol has been selected the signals are TD and RD Transmission format BIT 0 START BIT BIT 1 BIT 2 BIT 3 BIT 4 BIT 5 BIT 6 BIT 7 1 PARITY BIT 2 STOP BIT NEXT START BIT Notes 1 Bit 7 is present if only in the device set up is enabled 8 bit char as data length 2 Parity Bit is preset if only in the device set up the parity is enabled RTS CTS Protocol DATA RD R...

Page 26: ...XON XOFF protocol DATA RD STOP START BIT START BIT STOP DATA WAIT 0x13XOFF TD STOP START BIT START BIT STOP 0x11XON 26 ...

Page 27: ...nstall the driver Driver per Windows VISTA 32 64bit Driver per Windows 7 32 64bit Driver per Windows 8 32 64bit Linux Follow the instruction get back on the README TXT ile You can ind it in the software package downloaded in advance Android SDK for CustomAndroidAPI Extract the zipped folder to the destination path desired Follow the instructions present in the software package that you downloaded ...

Page 28: ...28 ...

Page 29: ...d as follows At every change of paper check inside the device to locate and remove any scraps of paper 1 Open the device cover 3 2 4 Place the roll in the paper compartment and pull out the paper for a few centimetres Remove the excess paper Close the device cover 29 ...

Page 30: ...nt density on one of the values between 50 and 50 see chap 5 When using linerless thermal paper set the parameter Print density on linerless see chap 5 Print density 50 37 25 12 0 12 25 37 50 Thermal paper Print density Linerless Linerless thermal paper 30 ...

Page 31: ...EED key switch on the device by inserting the power supply cable 2 The device the report with parameters for printer settings 3 Press the FEED key to enter the configuration mode Enter printer setup Autofeed CR enabled Chars Inch A 13B 17cpi Columns 22 cpi 40 columns Code Table num 00 Font Type International Speed quality Normal PaperEnd Buffer Clear Disabled Print density 0 31 ...

Page 32: ... TEST OK DYNAMIC RAM TEST OK EEPROM TEST OK HEAD VOLTAGE V 04 84 HEAD TEMPERATURE C 25 POWER ON COUNTER 4 PAPER PRINTED cm 40 Printer Emulation PLUS RS232 Baud Rate 9600 bps RS232 Data Length 8 bits chr RS232 Parity None RS232 Handshaking Xon Xoff Busy Condition RxFull USB Address Number 0 Print Mode Normal Autofeed CR Enabled Chars inch A 13 B 17 cpi Columns 22 cpi 40 columns Code Table num 00 Fo...

Page 33: ...ING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty EEPROM TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head POWER ON COUNTER number of power ups made PAPER PRINTED centimetres of paper ...

Page 34: ...ARITY Bit for the parity control of the serial interface None D parity bit omitted Even even value for parity bit Odd odd value for parity bit NOTE Parameter valid only with serial interface RS232 HANDSHAKING Handshaking XON XOFF D software low control Hardware hardware low control CTS RTS NOTES Parameter valid only with serial interface When the receive buffer is full if handshaking is set to XON...

Page 35: ...0 columns D 42 columns NOTES The parameter is printed only with PLUS emulation enabled To modify the parameter set the PLUS emulation see parameter DEVICE EMULATION and the 17x22cpi font see parameter CHARS INCH CODE TABLE num Identiier number of the character code table to use The numeric value of the identiier is made up with the following two parameters for the setting of two digits for the ten...

Page 36: ...aracter code table is suspended par CODE TABLE SPEED QUALITY Setting of printing speed and printing quality Normal D High Quality PAPEREND BUFFER CLEAR Cleaning mode of the data in receive buffer if the printing is stopped due to lack of paper Disabled D The data remain in the receive buffer When the paper runs out the device keeps the remaining data in the receive buffer and prints the remaining ...

Page 37: ...a key is pressed or characters are received through the communication port Hexa decimal Dump mode For each character sent the receipt contain an indication of the hexadecimal and ASCII values if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump 31 32 33 34 35 39 30 31 32 33 37 38 39 75 69 68 6B 6A 73 64 73 64 66 6B 6A 66 73 64 66 6B 65 69 6F 7...

Page 38: ...38 ...

Page 39: ...rations EVERY PAPER CHANGE Printhead Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Device case Use compressed air or a soft cloth For speciic procedures see the following pages NOTE If you use the device in dusty environments you must reduce the intervals between the cleaning operations...

Page 40: ...ard brushes Do not let water or other liquids get inside the machine ON Alcohol solvent Disconnect the power supply cable and open the device cover see par 4 1 1 2 Disconnect the power supply cable To clean the device use compressed air or a soft cloth ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine ON Alcohol solvent 40 ...

Page 41: ...lvents or hard brushes Do not let water or other liquids get inside the machine ON Alcohol solvent Print head 1 Disconnect the power supply cable and open the device cover see par 4 1 2 Clean the printing head by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine ON ISOPROPYL ALCOHOL 41 ...

Page 42: ...ble and open the device cover see par 4 1 2 Clean the printing roll by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine ON ISOPROPYL ALCOHOL 42 ...

Page 43: ... the product code 14 digits printed on the product label see par 2 3 2 Go to the web site www custom biz and download the appropriate irmware release from the DOWNLOAD area 3 Print the SETUP report see chapter 5 4 Switch OFF the device 5 Connect the device to the PC using a serial cable see paragraph 3 3 6 Switch ON the device 7 Launch the software UPGCEPRN 8 Select the update ile PSW location 9 S...

Page 44: ... the product label see par 2 3 2 Go to the web site www custom biz and download the appropriate irmware release from the DOWNLOAD area 3 Print the SETUP report see chapter 5 4 Switch OFF the device 5 Connect the device to the PC using a USB cable see paragraph 3 3 6 Switch ON the device 7 Launch the software UPGCEPRN 8 Select the update ile PSW location 9 Select item USB and then select the USB de...

Page 45: ...t from 1200 to 115200 bps MEMORIES Receive buffer 16 Kbytes Flash memory 4 Mbytes 768Kbytes internal RAM memory 128 Kbytes Graphic memory Logos dynamic management max 32 Kbytes graphic memory DEVICE Resolution 203 dpi 8 dot mm Printing method Thermal ixed head Printing width 48 mm Printing mode Normal 90 180 270 Printing format Height Width from 1 to 8 bold reverse underlined italic Character font...

Page 46: ... Recommended types of paper KANZAN KF50 and KP460 MITSUBISHI PG5075 External roll diameter max 50 mm External roll core diameter 12 mm 1mm Paper end Not attached to roll core Core type Cardboard or plastic DEVICE ELECTRICAL SPECIFICATIONS Power supply standard model From 4 to 7 5 Vdc 10 optional external power supply model with the extended range module plugged From 8 to 42 Vdc 10 optional externa...

Page 47: ...cy from 50 Hz to 60 Hz Current output 5 A Power 25W ENVIRONMENTAL CONDITIONS Operating temperature from 20 C to 70 C Relative humidity from 10 Rh to 85 Rh Storage temperature from 20 C to 70 C Storage relative humidity from 10 Rh to 90 Rh NOTES 1 Respecting the regular schedule of cleaning for the device components 2 Referred to a standard CUSTOM receipt L 10cm Density 12 5 dots on 47 ...

Page 48: ...ications in CUSTOM POS and PLUS emulation Character set 3 Character density 13 cpi 17 cpi 22 cpi Number of columns 24 32 40 42 Chars sec 360 480 640 Lines sec 15 15 15 Characters L x H mm Normal 2 x 3 1 5 x 3 1 125 x 3 48 ...

Page 49: ...Length 56 9 mm Length with cover open 111 mm Height 85 mm Width 85 mm Weight 141 g NOTE Dimensions referred to devices without paper roll All the dimensions shown in following igures are in millimetres 85 43 2 56 9 85 70 49 ...

Page 50: ... module Length 69 5 mm Length with cover open 123 6 mm Height 85 mm Width 85 mm Weight 146 g NOTE Dimensions referred to devices without paper roll All the dimensions shown in following igures are in millimetres 85 43 2 12 6 56 9 69 5 85 70 50 ...

Page 51: ...dimensions cod 964GE010000003 Length 90 6 mm Height 28 8 mm Width 51 mm NOTE All the dimensions shown in following igures are in millimetres V V PE N L 79 55 66 5 1 9 51 41 7 62 12 28 8 25 4 14 2 M 3 2 M 3 10 5 11 6 51 ...

Page 52: ...acrylic Self adhesive mass Permanent 16 gr mq 2gr Total thickness 93 μm 2 μm Total weight 96 gr mq 2gr Recommended temperature Stick from 15 C to 40 C Storage from 10 C to 40 C Resistance after stick from 10 C to 50 C WARNING Do not set Print Density parameter on Linerless mode during the device SETUP see user manual with common thermal paper In Linerless mode if the device is turned off a few hou...

Page 53: ... see par 5 4 The following is the complete list of coding tables that can be installed on the device CodeTable Character Tables 0 PC437 U S A Standard Europe 1 Katakana 2 PC850 Multilingual 3 PC860 Portuguese 4 PC863 Canadian French 5 PC865 Nordic 11 PC851 Greek on request 12 PC853 Turkish on request 13 PC857 Turkish on request 14 PC737 Greek on request 15 ISO8859 7 Greek on request 16 WPC1252 17 ...

Page 54: ...n request 40 ISO8859 15 Latin 9 on request 41 PC1098 Farci on request 42 PC1118 Lithuanian on request 43 PC1119 Lithuanian on request 44 PC1125 Ukranian on request 45 WPC1250 Latin 2 46 WPC1251 Cyrillic 47 WPC1253 Greek 48 WPC1254 Turkish 49 WPC1255 Hebrew 50 WPC1256 Arabic 51 WPC1257 Baltic Rim 52 WPC1258 Vientamese 53 KZ1048 Kazakhstan on request 255 Space page 54 ...

Page 55: ...e list of available consumables for device DESCRIPTION CODE THERMAL PAPER ROLL Width 57mm Ø external 50mm Ø core 12mm Length 30 mt 67300000000344 LINERLESS THERMAL PAPER ROLL Width 57mm Ø external 50mm Ø core 12mm Length 16 mt 67300000000346 55 ...

Page 56: ...56 ...

Page 57: ...e DESCRIPTION CODE POWER SUPPLY for technical speciications see the paragraph 7 1 964GE010000003 GREY FRAME 112X112 WITH CLIPS see the paragraph 9 1 974CW010000315 CABLE KIT POWER SUPPLY SERIAL TTL INTERFACE 5 VOLT 500mm 44000000033000 8 42 VDC EXTENDED RANGE MODULE 979CW180000001 57 ...

Page 58: ...s composed of 1 Fixing clips No 2 2 Adaptor frame 1 2 WARNING Pay attention that the external frame the cover and the device frame are made from polypropylene so it s better to keep away from Ammonia Methanol Acetone Washing up liquid Benzol Dishwasher liquid Hydrocarbon Dichloromethane Perchlo roethylene Ethylene Trichlorethylene Toluene 58 ...

Page 59: ... Insert the device assembled with the frame inside the panel Fit the device into the frame making sure to orient the side of the gears cover at the sled for hooking of the frame with beveled corner Secure the device by using the clips supplied 2 113 113 Gears cover Sled with beveled corner 59 ...

Page 60: ... clips included in the assembly kit into the seat on both the frame sides 3 4 Push the two fixing clips to strike the panel MAX 10 5 To remove the fixing clips lift the lever shown in figure with a small screwdriver 60 ...

Page 61: ...Device dimensions with the frame assembled 119 max 46 5 17 4 123 2 112x112 119 RS232 TTL 61 ...

Page 62: ...62 ...

Page 63: ...d an e mail to the Technical Service with the data collected Print a Setup report see paragraph 5 1 The Setup report shows the firmware release 3 2 XXXXXXXXXXXXXX Rx 0000000000000000000 support custom it Customer Service Department support custom it Customer Service Department FAST PUSH to skip Setup PUSH to enter Printer setup PRINTER SETTINGS PRINTER TYPE PLUS2 PRINTING HEAD TYPE E48 CE INTERFAC...

Page 64: ...om biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved Part Number 76200000004700 Rev 1 10 ...

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