11 TECHNICAL
SERVICE
In case of failure, contact the Technical Service by sending
an e-mail to [email protected] detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
PRODUCT
LABEL
Customer Service Department
Customer Service Department
PRINTER SETTINGS
PRINTER TYPE ................................... KPM216HII
PRINTING HEAD ................................. TT3T216-4I
INTERFACE ......................................... RS232
ETHERNET TYPE...........................
.
...
....
10B
. 10B
. 10B
B
as
ase-
ase-
se-
T
T
T
T
PROGRAM MEMORY T
RY T
T
EST
EST
EST.
ST.
...
...
....
......
O
... O
... O
K
K
K
K
DYNA
NA
MIC
MIC
MIC
RA
RAM
RAM
RAM
M
TES
TEST
TEST
EST
....
....
....
....
....
....
....
....
....
O
.. OK
.. OK
E
EEPR
EEPR
EEPR
R
OM
OM T
OM T
T
ES
EST
EST.
T.....
....
...
....
....
....
.
.
....
....
....
... O
O
K
CUTT
CUTT
T
ER T
ER T
E
EST.
..
...
....
....
....
....
....
..
....
....
....
....
OK
OK
OK
OK
KPM216HII printer
SCODE:
<code>
-
rel
1.00
BCODE:
<code>
-
rel
1.00
FCODE:
<code>
-
rel
1.00
UCODE:
<code>
-
rel
1.00
DCODE:
<code>
-
rel
1.00
CPLD
-
rel
1.00
1
Find the product label located
on the side of the printer.
3
Print a Setup report
(see paragraph 5.1)
4
The Setup report shows the firmware release.
firmware release
PRINTER SETTINGS
PRINTER TYPE ................................... KPM216HII
PRINTING HEAD TYPE ....................... TT3T216-4I
KPM216HII printer
SCODE:
<code>
-
rel
1.00
BCODE:
<code>
-
rel
1.00
FCODE:
<code>
-
rel
1.00
UCODE:
<code>
-
rel
1.00
DCODE:
<code>
-
rel
1.00
CPLD
-
rel
1.00
5
Send an e-mail to the Technical Service,
with the data collected.
2
The label shows the product code,
the serial number and the hardware release.
product code
(14 digits)
XXXXXXXXXXXXXX
xxxxxx xxx xxxx xxxx
xxxxxx xxx xxxx xxxx
Rx
hardware release
serial number
0000000000000000000
11. TECHNICAL SERVICE
User manual
KPM216HII ETH 93
Summary of Contents for KPM216HII-ETH
Page 1: ...OEM Commands manual 77200000000900 KPM216HII ETH KPM216HII ETH USER MANUAL...
Page 6: ...1 INTRODUCTION 6 KPM216HII ETH User manual...
Page 14: ...2 DESCRIPTION 14 KPM216HII ETH User manual...
Page 26: ...3 INSTALLATION 26 KPM216HII ETH User manual...
Page 48: ...5 CONFIGURATION 48 KPM216HII ETH User manual...
Page 53: ...5 Insert the new paper see previous paragraphs 6 MAINTENANCE User manual KPM216HII ETH 53...
Page 64: ...6 MAINTENANCE 64 KPM216HII ETH User manual...
Page 82: ...8 CONSUMABLES 82 KPM216HII ETH User manual...
Page 92: ...10 ALIGNMENT 92 KPM216HII ETH User manual...
Page 94: ...11 TECHNICAL SERVICE 94 KPM216HII ETH User manual...
Page 111: ......