Custom Audio Electronics KPM216HII-ETH User Manual Download Page 52

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Lift up the autocutter.

Remove the damaged paper from the autocutter and check the presence for paper

scraps inside the printer; carefully remove all scraps of paper. If necessary, use tweezers.

ATTENTION:
Do not touch the head heating line with
bare hands or metal objects.
Do not perform any operation inside the
printer immediately after printing because
the head and motor tend to become very
hot.

ATTENTION:
Do not let water or other liquids get inside the device.
Do not insert any kind of object inside the device.

6. MAINTENANCE

52 KPM216HII ETH

User manual

Summary of Contents for KPM216HII-ETH

Page 1: ...OEM Commands manual 77200000000900 KPM216HII ETH KPM216HII ETH USER MANUAL...

Page 2: ...is an easily acces sible outlet with a capacity of no less than 10A closely to where the device is to be installed Periodically perform scheduled mainte nance on the device to avoid dirt build up that...

Page 3: ...4 Issuing ticket 31 4 5 Memory card insertion 37 5 CONFIGURATION 39 5 1 Configuration mode 39 5 2 Setup report 41 5 3 Printer status 42 5 4 Printer parameters 43 5 5 Ethernet parameters 46 5 6 Hexade...

Page 4: ...ignment parameters 87 10 4 Printing area 91 11 TECHNICAL SERVICE 93 12 ADVANCED FUNCTIONS 95 12 1 File sharing 95 12 2 Embedded Web Server 96 12 3 Embedded Web Server access 97 12 4 Embedded Web Serve...

Page 5: ...on and installation of the available consumables for the device 9 ACCESSORIES description and installation of the available accessories for the device 10 ALIGNMENT information required for managing th...

Page 6: ...1 INTRODUCTION 6 KPM216HII ETH User manual...

Page 7: ...stomer Service 1 Cable connection for near paper end sensor 2 Power supply cable 3 Upper tray 4 Paper roll 216mm 5 Additional fixing brackets 6 Installation instructions sheet 7 External near paper en...

Page 8: ...5 Roller cover 6 Paper out horizontal position a or vertical position b 7 Adjustable cursor for paper in 8 Paper in 9 Tilting paper holder 10 Paper ejector rollers unit 11 Status led 12 FEED key 13 PR...

Page 9: ...er in presence sensor 2 Printing head 3 Printing head open sensor 4 Paper under the cutter sensor 5 Cutter 6 Paper out presence sensor 7 Sensor for notch detection 2 1 3 4 5 6 7 2 DESCRIPTION User man...

Page 10: ...2 3 Device components connectors view 1 SD MMC card 2 USB connector 3 ETHERNET connector 4 RS232 connector 5 Power Supply connector 2 1 3 4 5 2 DESCRIPTION 10 KPM216HII ETH User manual...

Page 11: ...t parameter Fast push exit the SETUP MODE Fast push Fast push LF FF printing FONT TEST LF FF LF FF POWER UP Hold down Hold down LF FF printing SETUP report skip the SETUP MODE Fast push LF FF Fast pus...

Page 12: ...ength STANDBY Fast push Fast push hardware reset power off power on LF FF Reset Is the Notch Alignment parameter set on Disabled see Setup perform the ticket alignment printing demo ticket YES NO 2 DE...

Page 13: ...ERROR GREEN COMMUNICATION STATUS 1 x RECEIVE DATA 2 x RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR 3 x COMMAND NOT RECOGNIZED 4 x COMMAND RECEPTION TIME OUT YELLOW RECOVERABLE ERROR 2 x HEADING...

Page 14: ...2 DESCRIPTION 14 KPM216HII ETH User manual...

Page 15: ...sable the parameter Automatic ejecting see par 5 4 45 45 45 45 horizontal paper out model vertical paper out model 90 90 90 90 Horizontal paper out model Horizontal 0 Vertical 90 All the positions bet...

Page 16: ...nsider the screws length to not damage the internal components placed near the fixing holes see following figure max 10 SP Section A A Printer chassis Fixing panel Fixing screw The screw length L will...

Page 17: ...rackets see following figure The kit contains 1 Two fixing brackets 2 No 4 fixing screws 1 1 2 For the assembly procedure proceed as follows 1 Remove the side cover by rotating the lock unlock BUTTON...

Page 18: ...in Fig Observe the orientation of the slot A A A The following figure shows the printer overall dimensions with the two additional brackets dimensions in mm 269 115 10 10 4 x 10 No 4 3 INSTALLATION 1...

Page 19: ...screws M3 MATERIAL INCLUDED MATERIAL NOT INCLUDED For the assembly procedure proceed as follows 1 Fix the near paper end sensor board to the support using two M3 screws not included For the correct fu...

Page 20: ...2 Connect the wiring coming from the near paper end sensor board at the connector shown in figure NPE wiring 3 INSTALLATION 20 KPM216HII ETH User manual...

Page 21: ...rd cable ETHERNET UTP standard cable pin to pin PC HUB ETHERNET CrossOver standard cable RS232 Seriale standard cable POWER SUPPLY Power Supply cable supplied ATTENTION In some using conditions we rec...

Page 22: ...ure shows the connector pinout of the power supply cable for the device Power supply cable Female connector Molex n 39 01 2065 GND Black 6 GND not connected 5 GND Black 4 24V Red 3 24V not connected 2...

Page 23: ...gic value 0 corresponds to a voltage level of between 3Vdc and 15Vdc and logic value 1 corresponds to a voltage level of between 3Vdc and 15Vdc Note KPM216HII ETH PC connection The following pictures...

Page 24: ...he led lights up when a connection is active LED LAN Rx Tx green color the led lights up when occurs a data reception or transmission To directly connect the printer to a Personal Computer use a Cross...

Page 25: ...SW was saved on your PC then click OK Follow the instructions that appear on the screen to install the driver Windows VISTA 32 64bit Windows 7 32 64bit Linux Follow the instruction get back on the RE...

Page 26: ...3 INSTALLATION 26 KPM216HII ETH User manual...

Page 27: ...4 OPERATION 4 1 Adjusting paper width Paper width may be adjusted from 194mm to 216mm by moving the mobile paper guides as shown in the following figure 4 OPERATION User manual KPM216HII ETH 27...

Page 28: ...par 3 6 1 Connect the power supply cable supplied to an external power supply unit optional 3 The green led turns on and the printer is ready Power Supply cable supplied EXTERNAL POWER SUPPLY UNIT OP...

Page 29: ...ide the printer To change the paper proceed as follows 1 Adjust the paper width see previous paragraphs 2 Place the paper roll so that it unrolls in the direction shown in figure ATTENTION Make sure t...

Page 30: ...n The following figure gives the limit positions of the paper roll related to the printer for a correct paper loading without a paper roll holder support The direction of the paper will always form a...

Page 31: ...t to the printer NOTE For further information refer to Chapter 5 and to the Commands Manual PRESENT MODE 1 The device starts the ticket printing 2 The ticket advances ahead to the ejector and is caugh...

Page 32: ...a portion of the ticket printed on the paper mouth Paper out in vertical position Ticket presented Paper cut Ejector rollers Paper out in horizontal position Ticket presented Paper out in horizontal...

Page 33: ...head to the ejector and is caught between the ejector rollers The printed part of ticket is collected while the device continues printing Paper input Printing head Printing head Paper caught between r...

Page 34: ...rinted on the paper mouth 4 The ticket is waiting on the paper mouth for a preset period of time Paper out in vertical position Ticket presented Paper cut Ejector rollers Paper out in horizontal posit...

Page 35: ...ahead to the ejector and is caught between the ejector rollers The printed part of ticket is collected while the device continues printing Paper input Printing head Printing head Paper caught between...

Page 36: ...ted on the paper mouth 4 The ticket is waiting on the paper mouth for a preset period of time Paper out in vertical position Ticket presented Paper cut Ejector rollers Paper out in horizontal position...

Page 37: ...tating the lock unlock 4 Lift up the autocutter A ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immedi ately after print...

Page 38: ...5 Insert the memory card into the slot taking the contacts facing up CONTACTS 4 OPERATION 38 KPM216HII ETH User manual...

Page 39: ...KEY POWER SUPPLY PRINTER SETTINGS PRINTER TYPE KPM216HII PRINTING HEAD TT3T216 4I INTERFACE RS232 ETHERNET TYPE 10B 10B 10B 0Bas ase ase se T T T T T PROGRAM MEMO ORY T RY T Y TEST EST EST EST O O OK...

Page 40: ...3 4 Proceed with the configuration by using the keys according the functions printed on paper For description and values of setup parameters see the following paragraphs 3 Press the LINE FEED key to e...

Page 41: ...T COUNTER 35 RETRACT COUNTER 0 POWER ON COUNTER 70 Printer Emulation ESC POS TM RS232 Baud Rate 115200 bps RS232 Data Length 8 bits chr RS232 Parity None RS232 Handshaking Xon Xoff Busy Condition RxFu...

Page 42: ...is given the printing head model INTERFACE is given the interface present PROGRAM MEMORY TEST the message OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST the message OK appears if fun...

Page 43: ...only with serial interface RS232 HANDSHAKING Handshaking XON XOFF D software handshaking Hardware hardware handshaking CTS RTS NOTE Parameter valid only with serial interface NOTE When the receive buf...

Page 44: ...seconds from the end of printing Enabled T out 40s the ticket is ejected after 40 seconds from the end of printing Enabled T out 60s the ticket is ejected after 60 seconds from the end of printing Ena...

Page 45: ...DISTANCE SIGN Sign setting D positive distance negative distance NOTCH DISTANCE mm x 10 Setting the digit for tens 0 D 2 4 6 8 1 3 5 7 9 NOTCH DISTANCE mm x 1 Setting the digit for units 0 D 2 4 6 8 1...

Page 46: ...rsor on the next digit if the cursor is on the latest digit proceed to next parameter by pressing the LINE FEED key SUBNET MASK This parameter identifies the local network address NOTE Press the FORM...

Page 47: ...rresponding ASCII codes are printed out if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump HEXADECIMAL DUMP 50 72 69 6E 74 20 4C 69 6E 65 0A 50...

Page 48: ...5 CONFIGURATION 48 KPM216HII ETH User manual...

Page 49: ...per scraps inside the printer carefully remove all scraps of paper If necessary use tweezers ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operation...

Page 50: ...h the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot ATTENTION Do not...

Page 51: ...am proceed as follows A 2 Lift up the print head using the opening slot A located on the cover 1 Remove the side cover by rotating the lock unlock BUTTON IN UNLOCKED POSITION BUTTON IN LOCKED POSITION...

Page 52: ...y use tweezers ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend...

Page 53: ...5 Insert the new paper see previous paragraphs 6 MAINTENANCE User manual KPM216HII ETH 53...

Page 54: ...Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Ejector Use compressed air Cutter Use compressed air Paper path Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDE...

Page 55: ...e cover 2 Remove the side cover by rotating the lock unlock 4 Lift up the autocutter ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside t...

Page 56: ...s get inside the machine Alcohol solvent cohol solve PAPER PATH 1 Disconnect the power supply cable 2 Clean the paper output area by using compressed air ATTENTION Do not use alcohol solvents or hard...

Page 57: ...the power supply cable 2 Lift up the print head using the opening slot A located on the cover ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the mac...

Page 58: ...e side cover by rotating the lock unlock 3 Lift up the print head using the opening slot A located on the cover 4 Clean the dragging roller by using a soft cloth moistened with isopropyl ATTENTION Do...

Page 59: ...ock 4 Lift up the autocutter 3 Lift up the print head using the opening slot A located on the cover ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any ope...

Page 60: ...get inside the machine To remove paper scraps use tweezers or compressed air ON Alcohol solvent cohol solve CASE 1 Disconnect the power supply cable 2 To clean the machine use compressed air or a soft...

Page 61: ...pply cable 2 Lift up the ejector cover A 3 Lift up the guide and remove any scraps of paper and the accumulated paper dust inside the ejector ATTENTION Do not use alcohol solvents or hard brushes Do n...

Page 62: ...e software UPGCEPRN 6 Select the update file PSW location 7 Select the serial communication port ex COM1 C KPM216H2 PSW 8 Detecting and setting of the parameters necessary for serial communication are...

Page 63: ...ocation 7 Select item USB and then select the USB device among those proposed ex KPM216H2 C VKP80III PSW Custom KPM216H2 Custom KPM216H2 C KPM216H2 PSW 8 After a few minutes a message on the screen wa...

Page 64: ...6 MAINTENANCE 64 KPM216HII ETH User manual...

Page 65: ...RAM memory 32 Mbytes Graphic memory Logos dynamic management max 2MB graphic memory Memory Card SD MMC 2 Gbytes max capacity PRINTER Resolution 200 dpi models 203 dpi 8 dot mm 300 dpi models 304 dpi 1...

Page 66: ...aper thickness from 63 m to 85 m Recommended types of paper KANZAN KF50 e KP460 MITSUBISHI PG5075 e TL4000 Minimum ticket length min 160 mm 5 External roll diameter max 180 mm 4 External roll diameter...

Page 67: ...0 Rh to 90 Rh NOTES 1 Respecting the regular schedule of cleaning for the device components 2 Veramono ttf and Vera ttf are installed on printer flash disk It is possible to install additional TrueTyp...

Page 68: ...sity 16 cpi 23 cpi 30 cpi Number of columns 131 182 236 Chars sec 3799 5278 6844 Lines sec 29 29 29 Characters L x H mm Normal 1 525 x 2 373 1 102 x 2 373 0 847 x 2 373 7 3 Printer dimensions Length h...

Page 69: ...127 140 5 140 5 147 4 83 30 5 196 24 5 5 24 5 5 159 48 270 1 6 16 5 16 5 12 5 12 5 12 7 SPECIFICATIONS User manual KPM216HII ETH 69...

Page 70: ...E010000350 optional Length 198 mm Height 50 mm Width 99 mm 49 5 49 5 63 0 2 x M 4 65 0 70 0 176 5 10 0 11 5 50 0 21 0 12 5 25 0 12 5 29 0 25 0 25 0 25 0 117 0 56 0 99 0 198 0 V V V V PE N L 7 SPECIFIC...

Page 71: ...000303 optional Length 250 mm Width 110 mm Max 180 Max 216 160 80 4 x 4 5 250 110 110 NOTE For external rolls diameter higher to 100mm it s recommended to use a paper pre tensioning device 7 SPECIFICA...

Page 72: ...The following figure shows an example of paper roll with black mark where Dmin minimum notch to notch distance min 150mm if the Short Ticket parameter is disabled min 105mm if the Short Ticket paramet...

Page 73: ...007B 007C 007D 007E 007F Dec 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 Char Hex 0080 0081 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 13...

Page 74: ...0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009...

Page 75: ...0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 00...

Page 76: ...085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D...

Page 77: ...086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E...

Page 78: ...008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 1...

Page 79: ...correct positioning into the printable area will result from the font producers and the font implementation The available code tables are PC437 PC850 PC860 PC863 PC865 PC858 PC866 PC852 WPC1252 For t...

Page 80: ...ont Font 14x24_1 B C Fixed Font Font 16x24CN B C Fixed Font Font OCRB 20x32 B Fixed Font For further informations to characters representations print directly the Font Test D NOTES A A proportional fo...

Page 81: ...able consumables for device DESCRIPTION CODE THERMAL PAPER ROLL weight 70g m2 width 210mm external 140mm core 25mm 67300000000321 THERMAL PAPER ROLL weight 70g m2 width 216mm external 140mm core 25mm...

Page 82: ...8 CONSUMABLES 82 KPM216HII ETH User manual...

Page 83: ...ce DESCRIPTION CODE POWER SUPPLY for technical specifications see the paragraph 7 1 964GE010000350 PAPER ROLL HOLDER for technical specifications see the paragraph 7 1 974AS010000303 KIT FOR NEAR PAPE...

Page 84: ...udes 1 Wiring assembled with near paper end sensors board 2 Plastic spacer 3 Fixing screw 4 Shield 1 2 3 4 To assemble the near paper end sensor to roll holder support proceed as follows 1 Fix the nea...

Page 85: ...g the Setup procedure only if the Notch alignment pa rameter is set to Enabled see chapter 5 When self calibration starts the device performs some paper feeds and then it prints the calibration result...

Page 86: ...L SIDE peak The following figure shows an example of paper with the non thermal paper printed with black marks and other graph ics for example a barcode the outgoing voltage is constant while passing...

Page 87: ...e notch 10 3 Alignment parameters The alignment point is defined as the position inside the ticket to use for the notch alignment The distance between the notch edge and the alignment point is defined...

Page 88: ...Notch Distance parameter is useful in cases where the alignment point refers to the notch printed on the previous ticket or where the desired cutting line is placed in the middle of the alignment notc...

Page 89: ...otch Distance parameter see par 5 4 For example to set a notch distance of 15mm between the notch and the alignment point the parameters must be set on the following values Notch Distance Sign Notch D...

Page 90: ...odifying the Setup ini file see par 12 9 by driver The following figure shows the some of parameters for alignment of the Setup ini file Ticket X Dimension Ticket Y Dimension Notch Width Notch Distanc...

Page 91: ...head Value for the paper recovery after a cut where Distance between cutter printing head 30mm fixed distance Value for the paper recovery after a cut 29mm In ESC POS Emulation use the command 1C C1...

Page 92: ...10 ALIGNMENT 92 KPM216HII ETH User manual...

Page 93: ...T ER TE EST OK OK OK OK KPM216HII printer SCODE code rel 1 00 BCODE code rel 1 00 FCODE code rel 1 00 UCODE code rel 1 00 DCODE code rel 1 00 CPLD rel 1 00 1 Find the product label located on the side...

Page 94: ...11 TECHNICAL SERVICE 94 KPM216HII ETH User manual...

Page 95: ...gos of the printer and configure the operating parameters in three different ways 1 by files sharing from Mass Storage in case of USB connection 2 by files sharing from FTP Server connection in case o...

Page 96: ...and its Subnet Mask are set up in a correct way To check the setting of these parameters open a new terminal window and type ping on the command bar followed by the IP address of the printer The pictu...

Page 97: ...printer operational status The picture changes depending on the parameters reported in area number 5 5 REAL TIME STATUS Report a list of operating parameters controlled and monitored in real time wit...

Page 98: ...d To make registration and to obtain the access to the restricted areas when it is required insert the user name and the password as indicated in the following table User Name Custom Password AlwaysOn...

Page 99: ...ure the automatically delivery of service email in order to inform the user when a change occurs to operating status of the printer It is possible to select the events to enable the sending of the ema...

Page 100: ...ation of the notch sensors and the ticket alignment Advanced Function Picture Settings Download Driver Font Settings Firmware Upgrade Web Site PRINTER SUPPORT Device name PRINTER 9 1 2 35 17 5 6 77 1...

Page 101: ...cable even without knowing the IP addresses of individual printers The following figure shows the software interface 1 DEVICES Displays the list of the connected printers 2 START Stars a new search 3...

Page 102: ...lated product s PRINTER Category Drivers Operative system s LQGRZV 3 9LVWD 0LFURVRIW LQGRZV 3 ULYHU Related product s PRINTER Category Drivers Operative system s Linux 836 RPPRQ 8QL 3ULQWHU 6 VWHP EDV...

Page 103: ...e embedded Web Server see the following figure Advanced Function Picture Settings Download Driver Font Settings Firmware Upgrade Web Site PRINTER SUPPORT Device name PRINTER 9 1 2 35 17 5 6 77 1 6 35...

Page 104: ...he printer proceed as follows 1 delete the selected logo from the Pictures folder on Flash Disk or SD MMC card 2 in the configuration file PictList ini delete the line related to the erased logo The l...

Page 105: ...Picture Settings Download Driver Font Settings Firmware Upgrade Web Site PRINTER SUPPORT Device name PRINTER 9 1 2 35 17 5 6 77 1 6 35 17 5 6833257 Warning 8VH WKHVH IXQFWLRQ RQO ZKHQ WKH SULQWHU LV L...

Page 106: ...ould be enabled during the configuration process see chapter 5 NOTE To know the IP address of the printer print the Set up report of the printer see chapter 5 or use Locator Type in the address bar ft...

Page 107: ...5DWH 5 GLVDEOHG FSL 5 XOO 1RUPDO LJK 6SHHG PP ESV ELWV FKU LVDEOHG LVDEOHG 6 326 70 LVDEOHG PRINTER Printer Settings COM Port Settings January 2014 Select date 7RGD ZN 6XQ 16 17 18 19 1 8 15 9 16 10 1...

Page 108: ...1 0 A 11 B 15 cpi 1 A 15 B 20 cpi 300 dpi models 0 1 0 A 16 B 23 cpi 1 A 23 B 30 cpi Speed Quality 0 1 2 0 High Quality 1 Normal 2 High Speed Automatic Ejecting 0 1 2 3 4 5 6 7 8 0 Disabled 1 Enabled...

Page 109: ...00 bps 5 19200 bps 6 38400 bps 7 57600 bps 8 115200 bps RS232 Data Length 0 1 0 8 bits chr 1 7 bits chr RS232 Parity 0 1 2 0 None 1 Even 2 Odd RS232 Handshaking 0 1 0 Xon Xoff 1 Hardware Busy Conditio...

Page 110: ...ame System TCP Printer Port MAC Address Read only NOTE To know the IP address of the printer print the Set up report of the printer see chapter 5 or use Locator Type in the address bar ftp followed by...

Page 111: ......

Page 112: ...er 76200000002500 Rev 1 60 www custom biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights...

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