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CUES Inc.
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PICS User Manual | CH915
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www.cuesinc.com
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APPENDIX B
PICS FIELD FIRMWARE UPDATE
EQUIPMENT NEEDED:
1. Phillips screwdriver, size #1
2. USB Flash “thumb” drive (Specs: 2TB maximum capacity FAT(16) or FAT32 file system)
PROCEDURE:
1. Load the firmware update file, MPupdate.cfw, onto the USB Flash drive in the “root”, meaning
not inside of any folder. For example, if the thumb drive shows up as drive E:, the update file
should have the following path (address): E:\MPupdate.cfw. For USB Flash drives containing
multiple partitions, the firmware update file must be loaded into the drive’s first primary partition,
typically assigned the lowest letter alphabetically, i.e., closest to ‘A’, of the partitions on the drive.
To obtain the PICS firmware update file, please contact CUES Customer Service at 1-800-327-
7791.
2. Power-down the PICS, if necessary, by pressing the power button.
3. Using the Phillips screwdriver, unscrew the 14 screws that secure the keyboard panel to the
fold-down portion of the PICS Control Unit.