Crestron Isys i/O
™
TPMC-15/17 Tilt Series
Touchpanel Media Centers
TPMC-15/17 Touchpanel Troubleshooting (continued)
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Improper video
connection.
Verify proper connections on
the touchpanel
Incorrect video cable
used.
Verify that the correct video
cable is being used.
Incorrect video format
selection.
Select the proper video input
configuration in the touchpanel
configuration SETUP MENU.
Video window
touchpanel has
no display.
Incorrect VT Pro-e
project file loaded.
Make sure that video window
object resides in project, re-
compile, and reload.
Improper Ethernet
connection (IEC).
Verify proper connection at
touchpanel LAN port.
Incorrect touchpanel
selected in SIMPL
Windows.
Select “Touchpanel (Ethernet)”
instead of “Touchpanel
(Wired)”. Refer to the the latest
version of the Crestron Isys
i/O™ TPMC-15 & TPMC-17
Series Programming Guide
(Doc. 6350) which can be
downloaded from the Crestron
website.
Another device set to
the same IP address.
Obtain new touchpanel static IP
address.
Communications
via the LAN port
is not
functioning.
Possible bad port on the
hub.
Use crossover cable to connect
directly to the Ethernet port on
a PC and ping the IP address
of the touchpanel to confirm
communication. If it is good,
confirm hub port by testing with
another Ethernet device.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(
) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account
to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the touchpanel, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
Operations Guide - DOC. 6344
Touchpanel Media Centers: Crestron Isys i/O™ TPMC-15/17 Tilt Series
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