Crestron
IDOC-PAD-DSWC
In-Wall Docking Station for iPad
®
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
IDOC-PAD-DSWC Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
IDOC-PAD-DSWC is not
receiving power from a
Crestron power source.
Use a Crestron power source.
Verify connection from the
power source to
IDOC-PAD-DSWC.
The iPad does not
charge.
IDOC-PAD-DSWC is not
receiving sufficient
power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Check Wiring
Use the Right Wire
To ensure optimum performance over the full range of your installation topology,
use Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper
wire.
Calculate Power
CAUTION:
Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION:
Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Use the Crestron Power
Calculator to help calculate how much power is needed for the system
(
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy
chained on the run, the Cresnet power usage of each network unit to be daisy
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.
Cable Length Equation
L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 mm ))
or 1.6 Ohms (Cresnet HP: 12 AWG (4 mm ))
P = Cresnet power usage of entire run (or chain)
2
2
L <
40,000
R x P
Where:
Operations & Installation Guide – DOC. 7084A
In-Wall Docking Station for iPad
®
: IDOC-PAD-DSWC
•
13
Summary of Contents for IDOC-PAD-DSWC
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