Crestron
DM-RMC-100-C
DigitalMedia 8G+ Receiver 100
Operations & Installation Guide – DOC. 7000C
DigitalMedia 8G+ Receiver 100: DM-RMC-100-C
27
DM-RMC-100-C Troubleshooting (Continued)
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
LAN network cable is not
connected to the
LAN
port
or to the 10BASE-T/
100BASE-TX compatible
device.
Verify LAN network cable
connection to the
LAN
port and
to the compatible network
device.
LAN network cable is not
the proper type.
Verify that network cable
complies with EIA/TIA 568 and
the CAT5 specification.
LAN network cable is not
the proper length.
Verify that network cable is the
proper length. Cable length
must not exceed 328 feet
(100 meters).
LAN
LED
does not
illuminate
green.
10BASE-T/100BASE-TX
compatible device is not
receiving power.
Apply power to the network
device.
Loss of
functionality
due to
electrostatic
discharge.
Improper grounding.
Check that all ground
connections have been made
properly.
NOTE:
For more advanced diagnostics, use the DMTool in Crestron Toolbox.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site.
List of Related Reference Documents
DOCUMENT TITLE
Crestron DigitalMedia Design Guide (
www.crestron.com/dmresources
)
Crestron DigitalMedia Switchers Operations Guide
(
www.crestron.com/manuals
)
Crestron e-Control Reference Guide (
www.crestron.com/manuals
)
Crestron IP Considerations Guide for the IT Professional
(
www.crestron.com/dmresources
)
Further Inquiries
To locate specific information or to resolve questions after reviewing this guide,
contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or
refer to the listing of Crestron worldwide offices on the Crestron Web site
(
www.crestron.com/offices
) for assistance within a particular geographic region.
To post a question about Crestron products, log onto the Online Help section of the
Crestron Web site (
www.crestron.com/onlinehelp
). First-time users must establish a
user account to fully benefit from all available features.
