Creative PC-CAM 750, Getting Started Manual

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Troubleshooting B-1
Troubleshooting
This appendix provides solutions to problems you may encounter during installation or normal use.
Problem
Installing
Software The setup program for PC-CAM 750 does not run automatically after the Installation CD is inserted
into the CD-ROM drive.
The AutoPlay feature in your Windows system may not be enabled.
To install the software from the CD:
1. Insert the installation CD in the CD-ROM drive.
2. Click Start -> Run.
3. In the Open box, type D:\CTRUN\CTRUN.EXE (where D: represents your CD-ROM drive).
4. Follow the instructions on the screen to complete the installation.
Problems Using
PC-CAM 750
There is no USB port available to connect the USB cable.
Do one of the following:
❑
Unplug the device currently connected to the USB port.
❑
Add a self-powered USB hub.
❑
Add a PCI USB card.
An application reports that the video driver is already in use, or that the camera cannot be found.
Do the following:
❑
The camera is not properly connected. To resolve this problem, ensure that the camera’s USB
connector is inserted, and that the USB host controller is enabled in your computer’s BIOS. Refer to
your computer’s documentation for information on the BIOS.
❑
Reinstall the video capture drivers and restart your computer.