Troubleshooting 32
To solve the problem:
1. In Surround Mixer’s Mixer deck, make sure the source being played is unmuted, that is, enabled.
2. Select the same source as the record source.
For example, if you are playing DVD games or movies, in Surround Mixer, unmute the Auxiliary device
and select the Auxiliary device as your record source.
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If you change environments, go to Surround Mixer and unmute your active sources.
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Check the following:
• Speakers are correctly connecte to your audio card's output.
• You have unmuted the correct source in Surround Mixer.
If both these conditions have been met and you still do not have sound, click the red plus sign above the
VOL control. If Digital Output Only is selected, you are in Digital Output Only mode and must connect
to digital speakers to hear the sound from your audio card.
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Possible causes:
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Speaker volume (if any) is not set properly.
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External amplifier or speakers are connected to the wrong jack.
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Hardware conflict.
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Speakers selection in the Environment deck of Surround Mixer is incorrectly selected.
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Original Sound in either the Master or Source tab pages of Environmental Audio is set at or near 0%.
Check the following:
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Speakers’ volume control, if any, is set at mid-range. Use Creative Mixer to adjust the volume, if
necessary.
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Powered speakers or external amplifier are connected to the card’s Line Out or Rear Out jack.
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No hardware conflict between the card and a peripheral device. See “I/O Conflicts” on page 35.
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Speakers selection in the Environment deck of Surround Mixer corresponds to your speaker or
headphone configuration.
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Original Sound in either/both the Master and Source tab pages of Environmental Audio is set to 100%.