Crane 3800-4 Operation Manual Download

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TROUBLESHOOTING FLOW CHARTS

These charts are intended as a guide to help isolate and correct problems you may encounter. Should your

Machine show ‘OUT OF SERVICE”, go to Programming TEST MODE and press “B” to List Errors.

ALL COINS ARE REJECTED

Dirty / faulty

Coin Sensor.

Incompatible

Coin Mech.

Defective Coin

Mech.

Defective

VMC.

Apply power.

Check for cause, correct,

reset Outlet Breaker.

Should have a heartbeat

on/off pattern.

All Coins are

rejected.

Main Power

OFF /

Disconnected.

Outlet Breaker

tripped.

Clear Coins.

VMC D5 Red

Diagnostic

Light

Replace spring.

Weak spring

on Mech Gate.

Clean & reset Gate.

Clean / replace.

Gate partially

open.

Jammed Coin

Mechanism.

Replace Coin Mech.

Replace VMC.

Should be On with

Service Door Open.

VMC D6

Yellow

Diagnostic

Light

Check MDB Harness

& connections.

MDB Harness.

Summary of Contents for 3800-4

Page 1: ......

Page 2: ...Page 2 of 52 ...

Page 3: ...uct ID Cards 11 Coin Changers and Other Accessories 11 Setting the Temperature Control 11 Loading the Vender 12 Loading the Coin Changer Tubes 12 COMPONENTS 12 Omron Power Supply 24V 150W 12 AC Distribution Box 13 Vending Machine Controller 5 Cabinet Peripheral Controllers 13 Keypad 14 Digital Display 14 Delivery Port Assembly 14 Shelf Tray Assembly 15 Double Gate Assembly 15 Slide Pusher Assembly...

Page 4: ...Acceptance Issues 38 Vending Machine Controller VMC Issues 39 TROUBLESHOOTING FLOW CHARTS 40 All Coins Rejected Flow Chart 40 All Bills Rejected Flow Chart 41 Incorrect Change Dispensed Flow Chart 42 Selection Will Not Vend Flow Chart 43 REFRIGERATION TROUBLESHOOTING FLOW CHARTS 44 Ice Frost on Evaporator Flow Chart 44 Condensate on Outside of Product Door Flow Chart 44 Compressor Will Not Stop Fl...

Page 5: ...arnings High Voltage Warning Electrical Warning Danger electricity electric shock A Generic Warning Hazard Warning Beware of moving machinery Entanglement hazard Keep hands loose clothing and long hair away from moving parts ...

Page 6: ...EN FATAL PRODUCT IDENTIFICATION First production of BevMax Refresh 4 5800 4 3800 4 Domestic and BevMax Refresh 4 5800 E4 3800 E4 Export Venders with new electronics platform was May 2020 The production date of Crane Merchandising Systems products is now determined by the date code incorporated in the serial number The Machine serial number incorporates the build date in the format 11yymmddxxxx 11 ...

Page 7: ... type wrench to unscrew the leveling legs Be sure to replace the legs after removing the shipping boards Once the skid boards are removed there is 3 7 62 cm from base flange to the floor with the leveling legs screwed all the way in Once the Vender is unpacked check the B Tray area for any additional parts labels or other information concerning factory equipped accessories such as Coin Mechanism B...

Page 8: ...d 3 wire receptacle that is properly protected by a fuse or circuit breaker If the receptacle will not accept the power cord plug it must be replaced with a properly grounded 3 wire receptacle in accordance with the National Electrical Code and Local Codes and Ordinances The work should be done by a qualified electrician DO NOT USE A 3 WIRE TO 2 WIRE ADAPTOR DO NOT REMOVE THE GROUND PIN ON THE PLU...

Page 9: ...nder and plug the cord in a properly grounded 120VAC 15 Amp receptacle U S and Canada Open the Service Door and apply power to the AC Distribution Box if equipped with a Bill Acceptor the Acceptor should cycle twice The Display on the door will briefly show the software version in use as Software i e 006r00 followed by the model number followed by the default idle message ENJOY A REFRESHING DRINK ...

Page 10: ... Technical Service Department or your Crane Merchandising Systems Representative for assistance ACCEPTABLE AMBIENT OPERATING TEMPERATURE RANGE BevMax Refresh 4 Models 5800 4 3800 4 equipment manufactured by Crane Merchandising Systems is designed to work properly in a temperature range of 75 F to 90 F 23 C to 32 C in still air 65 R H non condensing LEVEL THE VENDER Adjust the front leveling legs e...

Page 11: ... have an MDB Coin Changer installed and can have an MDB Bill Acceptor installed as well Note BevMax Refresh 4 Models 5800 4 3800 4 will work with an MDB Bill Acceptor only If the MDB Coin Changer and other MDB accessories are not factory installed refer to the instructions received from the manufacturer of the MDB Coin Changer and other MDB accessories for proper set up and installation The Vender...

Page 12: ...anger tubes can be loaded using one of the following methods 1 Load the Coin Changer with coins to the desired level by inserting coins in the loading slots on the coin tube front Minimum coin tube levels are 6 8 nickels 7 8 dimes 5 6 quarters Note A low coin level in the coin tubes will interfere with operation of the Bill Acceptor 2 For exact cash accountability and to insure maximum dollar bill...

Page 13: ...the Cabinet electronics and the other is for the Door electronics This AC Distribution Box is common across all New Electronics Platform BevMax Refresh Domestic Export Classic BevMax 4 and Media BevMax 6 models VENDING MACHINE CONTROLLER 5 CABINET PERIPHERAL CONTROLLERS VMC Vending Machine Controller is the heart of the Vender and is located on the Service Door just above the Port Assembly behind ...

Page 14: ...ation from the VMC and sending a response Note Just because a response is being sent to the VMC doesn t necessarily mean the VMC is receiving it There could be some defect that prevents the Cabinet Peripheral Control Board response from reaching the VMC KEYPAD The Keypad is located on the front of the Service Door and plugs directly in to the VMC It consists of a 6 X 3 15 2 cm X 7 6 cm matrix tact...

Page 15: ...nergized for approximately 1 seconds to allow ample time for the displayed product to be ejected from the Shelf The plunger is then released and the front knuckle returns to the blocking position the rear knuckle and kicker return to their standby position and the next product slides into the vend display position SLIDE PUSHER ASSEMBLY Can Bottle Trays The Slide Pusher assembly is located on the b...

Page 16: ...abinet now includes a thumb screw Adjustments should only be needed if a belt is replaced The Bottom X Drive Tensioner Assembly in the lower right hand corner of cabinet has a plastic spring loaded tensioning wheel to keep the belt against the pulley when moving and does not require any adjustments REFRIGERATION SYSTEM The Refrigeration System is a single piece unit and is hermetically sealed The ...

Page 17: ...WIRING notes The Vender wire harnessing has been reduced and is less complex This improves wire routing on the Service Door and the Service and Refrigerated Compartments of the Machine Simplified Harnessing to all 5 Cabinet Peripheral Control Boards with easily identified color coding RS 485 Communication Harness A common signal line white wire RS 485 Communication Harness B common signal line blu...

Page 18: ...iew several items via the Display without opening the Vender There are four options that can be viewed externally 1 Display Temperature in degrees C Celsius To view press the C Key then press the Key The Display will then show the Vender s inside temperature in degrees C Celsius 2 Display Date Time To view press the D Key then press the Key The Display will then show the current date and time 3 Di...

Page 19: ... SERVICE MODE 3 Single selection Press the Keypad numbers of the price you wish to use As numbers are entered the numbers will shift in from the right as they are entered Note The CLR Key will remove the last of the price Once the desired price is showing on the Display press the selection desired for setting price Press Key and Display will show PR B1 Selection Set press Key to set more prices or...

Page 20: ...ons available With a given denomination Displayed an inserted coin of this denomination via the coin chute will increase the inventory shown Note When you insert any denomination the Display will change to show the denomination inserted To dispense while in the tube fill dispense mode go to the Coin Mechanism and press the Coin Mech dispense button s for the tube you wish to dispense or press the ...

Page 21: ...rsions B Model Set Model Number 5800 4 3800 4 5800 E4 3800 E4 D Product Recovery Delivery Cup Dance movement F Delivery Picker Cup Sensor Option BevMax 4 5800 4 with cup sensor set ON BevMax 4 5800 4 without cup sensor set OFF 1 Position Test F goes home 0 cycles plunger stops all motors Shelf letter moves cup to shelf selected Column moves cup to column selected 2 Port Test A opens port B closes ...

Page 22: ...Board Y Motor Board and 3 3VDC to the Encapsulated Temp Sensor 3 Amp 24VDC Circuit Breakers 2 E Protect the 24VDC from the Power Supply The Top Breaker is for Cabinet Power Port Cup Motor Control Boards and the Bottom Breaker is for the Door Power VMC MDB Coin Mech Top Cabinet Light Omron Power Supply 24V 150W BevMax Refresh 4 5800 4 3800 4 120 VAC and 230VAC Machines 5 Pin JST Connector F Provide...

Page 23: ...TEST DO NOT USE THE MACHINE Unplug the Power Supply Cord from the receptacle and call the Crane Merchandising Systems Technical Support Group for assistance at 1 803 266 5001 CAUTION REMOVE POWER TO THE AC DISTRIBUTION BOX BEFORE CLEANING OR WHEN ANY ELECTRICAL COMPONENTS ARE CONNECTED DISCONNECTED FOR TESTING OR REPLACEMENT CLEANING DO NOT USE A WATER JET OR NOZZLE TO CLEAN THE VENDER GLASS DOOR ...

Page 24: ...Condensate Pan and Condensate Pan Soakers Periodically inspect the Molded Evaporator Box Condensate Pan Drain Tube and Condensate Pan Soakers for alignment and the presence of dirt debris mold and mildew Clean as needed Replace Condensate Pan Soakers as needed WARNING THE COMPRESSOR ELECTRICAL CIRCUIT IS ALWAYS LIVE WHEN THE PLUG IS CONNECTED TO AN ELECTRICAL OUTLET REFRIGERATION CONDENSER Clean t...

Page 25: ...oard X Motor Board Y Motor Board Port Board Cup Motor Board will automatically update via the VMC Important USB s containing software are sensitive to Electrostatic Discharge ESD Failure to handle the USB carefully could cause damage which may result in a Vender being put Out of Service ALWAYS GROUND YOURSELF ON THE VENDER CABINET BEFORE INSTALLING OR REMOVING THE USB FROM THE VMC A USB CAN BE USE...

Page 26: ...nnections CONNECTION BevMax 4 of Pins DESCRIPTION CONNECTION BevMax 4 of Pins DESCRIPTION J4 USB Port SW1 Service Switch BH1 Battery P5 4 DEX P3 7 Display P2 10 Keypad P6 4 Electronic Counter Override Switch P7 6 MDB P4 6 Door Switch Dongle Harness P1 4 Power from AC Distribution Box P8 5 RS 485 Comm J3 10 Supplier Programming Connector P1 J3 P4 J4 BH1 P3 P8 P2 P5 P6 P7 SW1 ...

Page 27: ...e Cabinet Peripheral Control Boards run on 5VDC while allowing 24VDC to pass through to power the Motor Boards or main component each controls There are 7 Diagnostic Lights across the top of the VMC These inform the technician of the state of components when in Normal Mode Port Test Mode Cup Test Mode and Position Test Mode Use the key to decipher the meaning of the lights to point you in the righ...

Page 28: ...Status Light starts right after the Power on Reset indication and continues until the Peripheral Control Board first receives a message from the VMC Once a message is received from the VMC the heartbeat will not be shown again Note on a BevMax Refresh 4 Classic Machine the heartbeat is almost never actually seen because the VMC starts talking to the Cabinet Peripheral Control Boards within a few s...

Page 29: ...or 24VDC to the Left Door Switch from P1 pin 5 plug of the Environmental Board d Replace Environmental Board if necessary 2 A Picker Error a Before replacing any Cabinet Peripheral Control Boards 1 Check that P2 pin 1 of the Cup Motor Board is getting 5VDC from P1 pin 1 of the Y Motor Board 2 Ohm the Communication blue white wires from the Cup Motor Board P2 pins 3 4 to the VMC P8 pins 2 3 3 Check...

Page 30: ...in 1 of the VMC 2 Ohm the Communication blue white wires from P1 pins 2 3 of the Port Board to the P8 pins 2 3 of the VMC 3 Check for Cabinet Control Errors P Comms Error in programming Test Mode List Errors 4 Replace the Port Board b Remove the top Port Motor cover and ensure the Port Board Green Status Light is flashing rapidly If not replace the Port Board c Go to Port Test and ensure the VMC D...

Page 31: ...lace as necessary c If the Left Door Switch tests good check for 24VDC to the Left Door Switch from P1 pin 5 of the Environmental Board d Replace Environmental Board if necessary 2 Try to raise the Delivery Cup with your hands to the top then back down to the bottom If you feel an obstruction remove the Y Belt Cover and check for a blockage or damaged rollers 3 Before replacing any Cabinet Periphe...

Page 32: ...e VMC D7 Y Home Magnetic Switch Diagnostic Green Light on a If yes the Y Home Magnetic Switch on the bottom of the Cup Assembly is activated and communicating b If no ensure the Cup Assembly is at Home position on the Machine base check for blockage preventing it from reaching Home position To test Magnetic Switch hold a magnet against the bottom of the Cup Assembly if the Y Home Magnetic Switch a...

Page 33: ...heck the harness to the X Motor Board 4 Remove the X Motor Board Cover and see if the Green Status Light is rapidly flashing a If Green Status Light is rapidly flashing the X Motor Board is good b If the Green Status Light is On solid check the other Cabinet Peripheral Control Boards if their Green Status Light is also On replace the VMC If the other Cabinet Peripheral Control Board Green Status L...

Page 34: ... good b If the Green Status Light is On solid check the other Cabinet Peripheral Control Boards if their Green Status Light is also On check the X E Chain harness look for pinched or damaged wire Check the 5VDC Yellow wire at P2 pin 1 on the Cup Motor Board and verify it has 5VDC in respect to Ground If the other Cabinet Peripheral Control Board Green Status Lights are rapidly flashing replace the...

Page 35: ... electrode wire is plugged in at P3 of Cup Motor Board If OK replace the Cup Motor Board and turn the Cup Sensor back On in Cup Sensor On Off menu 3 If the Picker still will not cycle replace the Cup Assembly The Port Door will not Open Close 1 A Left Motor Power Interrupt Door Switch issue a Check wiring from the Left Door Switch to the Environmental Board Replace wiring as necessary b If wiring ...

Page 36: ...if it s Green Status Light is rapidly flashing change the Port Board 4 Port Door still will not Open Close go to Port Test and ensure the VMC D7 Port Closed Diagnostic Green Light is On a If the VMC D7 Port Closed Switch Diagnostic Green Light is Off ensure the clear Port Door if fully closed b Before replacing the Port Board check that the Port Cam is installed not damaged and the magnet is in po...

Page 37: ...inet Peripheral Control Board if their Green Status Light are rapidly flashing change the Port Board 3 If Port Door is still open and Display still reads Please Remove Product ensure the Port Product Detection Sensor Wire black wire connected at bottom of Port Assembly is connected and tight to the FR4 Port Sensor Assembly 401887 4 Go to Port Test and test the Port Sensor Note Port Sensor must be ...

Page 38: ...me Set Defective Bill Acceptor Check Mech Tubes Check VMC D6 Yellow Diagnostic Light is On when Service Door is opened Check Harness from Acceptor to MDB Harness to VMC Close Service Door and test bill acceptance Disable Not Available Time Replace Bill Acceptor Takes Bill in then rejects it Acceptor Stacker full Defective Acceptor Remove bills from Stacker Check Bill Acceptor Replace Bill Acceptor...

Page 39: ...wer Supply Green status light is On solid Check AC Voltage going from AC Distribution Box 8 Pin connector to the Power Supply 5 pin connector Check 24VDC from Power Supply 6 pin connector to the AC Distribution Box 4 pin connector Check AC Distribution Box Environmental Board Green Status Light is rapidly flashing If Off replace the Environmental Board Out of Order or other Error Codes showing on ...

Page 40: ...ive Coin Mech Defective VMC Apply power Check for cause correct reset Outlet Breaker Should have a heartbeat on off pattern All Coins are rejected Main Power OFF Disconnected Outlet Breaker tripped Clear Coins VMC D5 Red Diagnostic Light Replace spring Weak spring on Mech Gate Clean reset Gate Clean replace Gate partially open Jammed Coin Mechanism Replace Coin Mech Replace Coin Mech Replace VMC S...

Page 41: ...Breaker tripped Check MDB Harness connections Machine Out of Service Fill Coin Tubes Coin Mech low on Coins Clean reset Gate Clear clean path Gate partially open MDB Harness Reset Switches Replace Validator Replace Validator Defective VMC Replace VMC Defective Validator Should have a heartbeat on off pattern VMC D5 Red Diagnostic Light Incompatible Validator Wrong Option Switch settings Should be ...

Page 42: ...NGE DISPENSED Defective VMC Check Price reset if necessary Check Coin Tubes Clear reload Coins Incorrect Change dispensed Vend prices set incorrectly Replace VMC Coins not lying flat in tubes Replace Coin Mech Defective Coin Mech ...

Page 43: ...nd to check Gate operation Check for bent pins Use small amount of WD 40 on pins and recheck Replace Gate as needed Clean lubricate check for flash replace Slide Assy Gate sticking Dirty Worn Tray Slide Assy Check Harness connections at VMC Cup Motor Board Port Board X Y Motor Boards X Y Motors Use Vend Test to check Plunger arm replace Cup Assy as necessary Cabinet Peripheral Control Board Status...

Page 44: ...rost on Evaporator Condensate Drain Tube plugged Air leak Move Machine Move Machine Condensate on outside of Product Door Machine in direct sunlight or near heat source Machine in location with humidity above 70 Check Product Door seal Harness openings in Cabinet Air leak Verify Temp Sensor is plugged in Replace Temp Sensor Compressor will not stop Defective Environmental Board in AC Distribution ...

Page 45: ... is unplugged Replace Service Door Switch Defective Door Switch Check power source at outlet Replace Encapsulated Temp Sensor Low voltage Defective Encapsulated Temp Sensor In Relay Toggle test that the Compressor will turn on Test in Programming Service Mode Replace starting component Defective Compressor Defective Environmental Board in AC Distribution Box Replace Compressor Replace Environmenta...

Page 46: ...een of obstructions Ensure rear of Cabinet is at least 4 10cm from wall Defective Encapsulated Temp Sensor Move Machine Machine in direct sunlight or near a heat source Replace faulty seal s Restricted airflow Check Fan Blades for obstruction Check Fan circuit Replace as necessary Check for air leaks or clogged Condensate Drain Move Machine Machine in location with humidity above 70 Faulty Product...

Page 47: ...Page 47 of 52 BevMax Refresh 4 Classic Door Electronics Diagram Domestic Export BevMax Refresh 4 Classic Door Electronics Diagram Pg 1 of 4 400588 ...

Page 48: ...Page 48 of 52 BevMax Refresh 4 Classic AC Distribution Box Electronics Diagram Domestic Export BevMax Refresh 4 Classic AC Distribution Box Electronics Diagram Pg 2 of 4 400588 ...

Page 49: ...Page 49 of 52 BevMax Refresh 4 Classic Port Assembly Electronics Diagram Domestic Export BevMax Refresh 4 Classic Port Assembly Electronics Diagram Pg 3 of 4 400588 ...

Page 50: ...Page 50 of 52 BevMax Refresh 4 Classic XY Mechanism Electronics Diagram Domestic Export BevMax Refresh 4 Classic XY Mechanism Electronics Diagram Pg 4 of 4 400588 ...

Page 51: ...lers report to the VMC that they have arrived at the location and their home switches are open X and Y Motor Controllers will wait for the next command The VMC communicates with the Cup Motor Controller and instructs it to activate turn on its Cup Sensor The VMC will instruct the Cup Motor Controller to run its Motor Once the Cup Motor runs the Cup Motor Controller will communicate to the VMC that...

Page 52: ...____________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _________________________________________________________...

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