Page
38
of
52
TROUBLESHOOTING TABLES
COIN ACCEPTANCE ISSUES
PROBLEM
CAUSE
FIX
Coins Returned to
Customer With No
Credit Issued
•
Coin Jam in Mech.
•
Flight Deck dirty.
•
No Power to Mech.
•
Coin Return Lever activated.
•
Vender in Test Mode.
•
Not Available Time Set.
•
Defective Coin Mech.
•
Clear Jam and Test.
•
Clean Flight Deck.
•
Check VMC D6 Yellow Diagnostic Light is On
when Service Door is opened.
Check Harness from Mech to VMC.
•
Adjust Coin Return Lever.
•
Close Service Door.
•
Disable Not Available Time.
•
Replace Mech.
Will Not Payback
Coins
•
No Power to Mech.
•
No Coins in Tubes.
•
Tubes Programmed
incorrectly.
•
Defective Coin Mech.
•
Check VMC D6 Yellow Diagnostic Light is On
when Service Door is opened.
Check Harness from Mech to VMC.
•
Fill Coin Tubes with Coins.
•
Reprogram per Manufacturer recommendation.
•
Replace Coin Mech.
BILL ACCEPTANCE ISSUES
PROBLEM
CAUSE
FIX
Bill Acceptor will not
run.
•
Prices / tube cash conditions.
•
No Power to Bill Acceptor.
•
Vender in Test Mode.
•
Not Available Time Set.
•
Defective Bill Acceptor.
•
Check Mech Tubes.
•
Check VMC D6 Yellow Diagnostic Light is On
when Service Door is opened.
Check Harness from Acceptor to MDB
Harness to VMC.
•
Close Service Door and test bill acceptance.
•
Disable Not Available Time.
•
Replace Bill Acceptor.
Takes Bill in then
rejects it.
•
Acceptor Stacker full.
•
Defective Acceptor.
•
Remove bills from Stacker.
•
Check Bill Acceptor.
Replace Bill Acceptor.
Stacks Bill while in
Escrow Mode.
•
Max Price Not Yet Reached.
•
Bill Acceptor not capable of
escrowing bills.
•
Working as designed.
•
Replace Bill Acceptor with one that allows
escrow of bills.
Bill Error listed in
Test Mode.
•
Communication Error with Bill
Acceptor.
•
Bill Acceptor Reported Error.
•
Check VMC D6 Yellow Diagnostic Light is On
when Service Door is opened.
Check Harness from Bill Acceptor to MDB
Harness to VMC.
Replace Bill Acceptor.
•
Test Bill Acceptor in test mode.
Replace if it fails test.
Takes Bill, gives No
Credit.
•
Harness.
•
Acceptor.
•
VMC.
•
Check VMC D6 Yellow Diagnostic Light is On
when Service Door is opened.
Check Harness from Bill Acceptor to MDB
Harness to VMC, replace as needed.
•
Test Bill Acceptor in test mode.
Replace if it fails test.
•
Replace VMC.
Summary of Contents for 3800-4
Page 1: ......
Page 2: ...Page 2 of 52 ...
