Convotherm OGB-20.10, Installation And Maintenance Instructions Manual, Page: 3 / 42

Cleveland STATEMENT OF POLICIES
L I M I T E D W A R R A N T Y
CLEVELAND RANGE products are warranted to the original purchaser to be free from defects in materials and workmanship
under normal use and service for the standard warranty period of one year from date of installation or 18 months from date of
shipment, which ever comes first.
CLEVELAND RANGE agrees to repair or replace, at its option, f.o.b. factory, any part which proves to be defective due to
defects in material or workmanship during the warranty period, providing the equipment has been unaltered, and has been
PROPERLY INSTALLED, MAINTAINED, AND OPERATED IN ACCORDANCE WITH THE CLEVELAND RANGE OWNER’S
MANUAL.
CLEVELAND RANGE agrees to pay any FACTORY AUTHORIZED EQUIPMENT SERVICE AGENCY (within the continental
United States, and Hawaii) for reasonable labor required to repair or replace, at our option, f.o.b. factory, any part which proves
to be defective due to defects in material or workmanship, during the labor warranty period. This warranty includes travel time
not to exceed two hours and mileage not to exceed 50 miles (100 miles round-trip), BUT DOES NOT INCLUDE POST START-
UP, TIGHTENING LOOSE FITTINGS, MINOR ADJUSTMENTS, MAINTENANCE, CLEANING OR DESCALING.
The standard labor warranty allows factory payment of reasonable labor required to repair or replace such defective parts.
Cleveland Range will not reimburse the expense of labor required for the repair or replacement of parts after the standard
warranty period, unless an Extended Labor Warranty Contract has been purchased to cover the equipment for the balance of the
warranty period from the date of equipment installation, start-up, or demonstration.
PROPER INSTALLATION IS THE RESPONSIBILITY OF THE DEALER, THE OWNER-USER, OR INSTALLING
CONTRACTOR, AND IS NOT COVERED BY THIS WARRANTY. Many local codes exist, and it is the responsibility of the
owner and installer to comply with these codes. Cleveland Range equipment is built to comply with applicable standards for
manufacturers, including UL, ANSI, NSF, ASME/Ntl. Bd., CSA, and others.
BOILER (Steam Generator) MAINTENANCE IS THE RESPONSIBILITY OF THE OWNER-USER AND IS NOT COVERED BY
THIS WARRANTY. The use of good quality feed water is the responsibility of the Owner-User (see Water Quality
Recommendations below). THE USE OF POOR QUALITY FEED WATER WILL VOID EQUIPMENT WARRANTIES. Boiler
maintenance supplies, including boiler hand hole gaskets, are not warranted beyond the first 90 days after the date the
equipment is placed into service. Preventive maintenance records must be available showing descaling per applicable
Cleveland Operator Manual for Boiler Proration Program considerations.
WATER QUALITY RECOMMENDATIONS
TOTAL DISSOLVED SOLIDS less than 60 parts per million
TOTAL ALKALINITY less than 20 parts per million
SILICA less than 13 parts per million
CHLORIDE less than 30 parts per million
pH FACTOR greater than 7.5
The foregoing shall constitute the sole and exclusive remedy of original purchaser and the full liability of Cleveland Range for
any breach of warranty. THE FOREGOING IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER
WRITTEN, ORAL, OR IMPLIED, INCLUDING ANY WARRANTY OF PERFORMANCE, MERCHANTABILITY, OR FITNESS
FOR PURPOSE, AND SUPERSEDES AND EXCLUDES ANY ORAL WARRANTIES OR REPRESENTATIONS, OR WRITTEN
WARRANTIES OR REPRESENTATIONS, NOT EXPRESSLY DESIGNATED IN WRITING AS A “WARRANTY” OR
“GUARANTEE” OF CLEVELAND RANGE MADE OR IMPLIED IN ANY MANUAL, LITERATURE, ADVERTISING BROCHURE
OR OTHER MATERIALS.
CLEVELAND RANGE’S liability on any claim of any kind, including negligence, with respect to the goods or services covered
hereunder, shall in no case exceed the price of the goods or services, or part thereof, which gives rise to the claim. IN NO
EVENT SHALL CLEVELAND RANGE BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY
DAMAGES IN THE NATURE OF PENALTIES.