Trouble Shooting
47
Trouble Shooting
This section describes trouble-shooting procedures for the most common issues that can arise with your scanner. Please look for a problem description that
matches your actual situation. If found, perform the recommended trouble-shooting procedures before requesting a service call.
How are errors reported on your system
WIDEsystem will report the nature of the error on your screen.
Correcting common errors
1. The actual nature and cause of the error may be reported immediately through a message on your screen. If not, open WIDEsystem (double--click the
WIDEsystem icon
on your system tray) and select the Status tab to view additional information about the error.
2. The information on your screen may include instructions and actions to remedy the error. Follow the instructions on your screen.
3. Look for a description of the error and remedy in this users guide’s trouble shooting section. Follow the instructions provided.
Technical assistance
In some cases you may need technical assistance. You should contact your service provider if one or more of the following cases is true:
a. … the error cannot be remedied through the action suggested on your PC screen.
b. … the error and its remedy is not described in this users guide.
c. … the system fails to report the error on your screen.
Before calling technical assistance prepare the following:
1. Write down your scanner model name and serial number. The serial number is
printed on a label on the back of the scanner.
2. Write down your Firmware version. See the section
How to identify the firmware
version running in the scanner?
.
NOTE:
Your manufacture’s website contains service provider contact information.
