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Contex SD One 24, User Manual

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Contex SD One 24 User Manual Download Page 49

Trouble Shooting    

 

                                                     

49

 

 

 

Problems Related to Operation of the Scanner 

Problem 

Possible Causes and Remedies 

 
Need to contact Technical assistance 

In order to get the best and fastest solution to your problem, you should prepare as much information as possible before calling 

your service provider for technical assistance. Your manufacture’s website contains service provider contact information.  

See instructions above.

  

 

 

Summary of Contents for SD One 24

Page 1: ...User s Guide Wide Format Scanners Model SD One Jan 2015...

Page 2: ...tware applications for scanning 24 Monitoring your scanner with WIDEsystem 25 Maintenance 26 About scanner maintenance 26 Cleaning the scan area 26 Overview Key maintenance points Cleaning 27 Scanner...

Page 3: ...software with your scanner This user s guide covers the following models Scanner Model Description SD One 36 36 color scanner SD One 24 24 color scanner All series models are ENERGY STAR compliant IMP...

Page 4: ...Scanner Below The parts buttons and areas you need to recognize for using the scanner Scanner front view Scanner bed paper feed area Scanner lid Release button for opening scanner lid for maintenance...

Page 5: ...Overview of Scanner 5 Scanner rear view Connection panel...

Page 6: ...Overview of Scanner 6 USB interface connection Main power connection socket Main power switch...

Page 7: ...ort on your PC The WIDEsystem TOOLS USB supplied with your scanner Scanning software and or compatible third party software See the section on Software Applications for Scanning Grounded power outlet...

Page 8: ...tructions on your screen to install the software and scanner drivers Reboot the PC when asked to do so to complete installation 3 Remove the USB when done with installation 4 To verify correct install...

Page 9: ...dirt and dust are not dragged into the scan area with the original Cleaning the scanner Open the scanner lid Press the lid release button The internal scan area should be wiped clean for any dust accu...

Page 10: ...r body Open the scanner lid all the way back Cleaning the scanner Clean the internal scan area Wipe the internal scan area free of dust Use a dry lint free cloth If you detect difficult smudges on the...

Page 11: ...all the way down until you hear the lid latch click 2 Gently try to pull the lid open to ensure that it is locked in its closed position Connect power cable Connect the power adapter to the scanner Co...

Page 12: ...nner is equipped with a three wire pin grounding type plug If you cannot insert the plug into your outlet contact your electrician to replace the plug or outlet to ensure a grounded power connection D...

Page 13: ...ection socket on your scanner The USB connection socket is at the scanner s back IMPORTANT Do not yet connect the other end of the USB to the PC Regulatory Notice Your scanner product has been tested...

Page 14: ...n available USB port on the back of the PC Using USB ports on the front can affect performance on some PC models Scanner installation The Installation Wizard starts up 1 The driver will detect the sca...

Page 15: ...s be sure to select YES if Windows asks you to allow the software to access the network Scanner Installation Set energy star idle time preference On delivery the scanner is set for automatic entry int...

Page 16: ...itionally require an activation code Activation codes can be obtained from your dealer or through the manufacturer s License website Follow the instructions Manual Activation below to obtain an activa...

Page 17: ...vation method the dialog shown on the top right appears 1 Enter you license key in the designated field 2 The key will be authenticated online right after it is entered and if valid a green tick will...

Page 18: ...to enter an activation code in the empty field Click Next to obtain an activation code 2 The Manual activation wizard will display instructions Please note the actual scanner s ID hardware ID or S N s...

Page 19: ...Installation 19 Scanner Installation Installation complete The scanner has been installed correctly when you see this message Proceed to the final optional steps 17...

Page 20: ...the option Share the scanner on the network 3 Press the OK button to accept the settings On most LAN systems this is all you have to do However some systems will require Advanced settings such as spe...

Page 21: ...ower to OFF Sleep and wake modes With the main power switch ON scanner power will go into Sleep mode and Wake mode Sleep mode is the energy saving mode The scanner cannot scan when in the Sleep mode W...

Page 22: ...mode automatically option you will need to use the manual method for entering sleep mode 5 If you do select Enter Sleep mode automatically option proceed to the next step to set the Idle time value 6...

Page 23: ...n the paper slot Automatic loading is reliable for most jobs and especially useful for batch scanning jobs 1 Make sure the Paper handling option Auto load is set in your scanning application 4 Align t...

Page 24: ...aging software installed on your PC Optimal full featured scanning functionality is obtainable through scan and copy software specifically developed for compatibility with your scanner model See the s...

Page 25: ...atus tab and Log tab for viewing error messages View information about the scanner device in relation to firmware and hardware revisions Open the Info tab Install new firmware You download new firmwar...

Page 26: ...ot optimal and cleaning above does not remedy the problem Calibration will align the image capture sensors and renew the scanner s original color and BW precision Scanner Calibration is easy to perfor...

Page 27: ...ustration indicates the key points parts and areas you need to recognize when cleaning the scanner Instructions regarding the cleaning tasks that involve these points follow below Lower rubber transpo...

Page 28: ...ess the main power switch at the back of the scanner to the OFF position 0 Cleaning the scanner Disconnect the scanner s power plug CAUTION Always disconnect power before cleaning the scanner This ste...

Page 29: ...lid release button The next steps involve cleaning the scan area under the scanner lid so you have to open it The scanner lid release button is at the back of the lid 1 Stand at the front of the scan...

Page 30: ...ean lint free cloths for cleaning the glass plate Do not reuse the cloth you used to wipe the scanner bed 1 Spray apply a mild streak free glass cleaner onto a lint free cloth 2 Gently wipe the glass...

Page 31: ...ompletely using another clean dry lint free cloth 5 Make sure that you leave the area dry CAUTION Do not spray apply cleaner fluids directly to the rollers or anywhere else in the scan area Cleaning t...

Page 32: ...cloth to turn the rollers so you wipe all sides The transport rollers are all connected on the axels so you only need to turn one to turn them all 4 Dry the transport rollers completely using another...

Page 33: ...Maintenance 33 Cleaning the scanner Your scanner is clean You have completed the steps required for cleaning your scanner and the scan area Plug in the scanner and turn the main power switch to ON 11...

Page 34: ...NOTE Be sure to clean the scanner and scan area before calibrating To calibrate your scanner Calibration Turn the scanner power ON If the main power is OFF press the main power switch at the back of t...

Page 35: ...em tray to open the WIDEsystem program 2 Press the Calibrate button Calibration Select the Calibration type Select either Camera Alignment or Full Calibration Camera Alignment will align horizontal ca...

Page 36: ...nner The program works in steps to analyze and correct the status of the sensors calibrate black and white values and calibrate color on color scanners The calibration sheet will be rescanned a number...

Page 37: ...anning your documents move against the glass plate as they pass the scanner s sensors After long term use the glass plate can become worn or scratched and this can affect image quality and capture pre...

Page 38: ...from the rear with its lid open It indicates the key parts and buttons you need to recognize when replacing a worn glass plate The glass plate is held and locked in place with small plastic latches E...

Page 39: ...ain power switch at the back of the scanner to the OFF position and disconnect the USB and power cables Replacing the glass plate Disconnect the scanner s power plug CAUTION This step is to ensure you...

Page 40: ...ner lid You need to open the lid to replace it 1 Stand at the front of the scanner 2 Pull the release buttons towards the front to disengage 3 Open the lid Replacing the glass plate Open the scanner l...

Page 41: ...D One 24 You will need to locate and recognize the key parts that you will access for replacing the glass plate see the overview of key parts for glass replacement above 1 Stand at the rear of the sca...

Page 42: ...e is now free for removal from the scanner 4 Swing the top edge of the glass plate out so it s free of the scanner 5 Grip the glass plate edge and lift away it from the scanner CAUTION The glass plate...

Page 43: ...Note the direction of the facetted edges that indicate which is the bottom surface of the glass see the illustration of the glass plate profile to the right 9 Hold the glass so that it faces as shown...

Page 44: ...ilt the upper edge until the glass plate fully rests in the scanner lid Replacing the glass plate Lock the glass plate in place Replace the 6 latches and 6 screws 4 on the SD one 24 12 Insert latches...

Page 45: ...8 Make sure that fluids do not get under the glass plate and that you leave the area dry CAUTION Do not spray apply cleaner fluids directly on the glass plate or anywhere else in the scan area Replaci...

Page 46: ...r 1 Start WIDEsystem Double click on the system tray s WIDEsystem program icon 2 Select the Info tab 3 The Info tab displays useful data about your scanner including firmware details 4 Release Upgrade...

Page 47: ...de instructions and actions to remedy the error Follow the instructions on your screen 3 Look for a description of the error and remedy in this users guide s trouble shooting section Follow the instru...

Page 48: ...l be entered on the system as a new device without functional drivers If this is the case the scanner will be displayed in the Windows Device Manager with a yellow error icon The scanner entry must be...

Page 49: ...d to contact Technical assistance In order to get the best and fastest solution to your problem you should prepare as much information as possible before calling your service provider for technical as...

Page 50: ...center with your fingers until you feel them unlock Use your other fingers to grip the edge of the lid Open the lid Press the lid release buttons 4 Pull the lid backwards to open and use the other ha...

Page 51: ...service provider if the problem persists Can t operate or contact scanner after Firmware upgrade failure A power failure could interrupt an ongoing firmware upgrade process The scanner will not run c...

Page 52: ...per feeding show up in the scanned image but not in the original drawing This is often caused by an unclean glass plate Even a single spec of dirt in the wrong spot on the glass plate can apply a stre...

Page 53: ...outlet does not exceed 15 amperes H Slots or openings in the cabinet at the back or bottom are provided for ventilation This ensures reliable operation of the product and protects it from overheating...

Page 54: ...rity to operate the equipment CE Regulations EU This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate me...

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