Troubleshooting
D-7
Compaq Confidential – Need to Know Required
Writer:
Jennifer Hayward
Project:
Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide
Comments:
Part Number:
236843-002
File Name:
j-appd Troubleshooting.doc
Last Saved On:
9/5/01 9:18 AM
Table D-3
Server Does Not Have Video
WARNING:
To reduce the risk of electric shock or damage to the equipment, before opening
access panels to reseat components, power down the server and disconnect the power cord.
Possible Reasons
The Next Step
Video may not be properly connected.
Switches may not be correctly set on the Server
Feature Board.
If an optional video card was installed, the
monitor cable may not be correctly connected.
The monitor may be connected to the wrong
video connector.
1.
Verify that the monitor has power and that the
monitor cable is securely connected. If more
than one video adapter is installed, make sure
that the monitor is connected to the correct
video card.
2.
Verify that the monitor is functional by
connecting it to a known working server.
3.
Power down the server. Reseat all cards and
memory modules, and verify all cable
connections.
See Chapter 3 for bezel and side panel removal.
4. Restart
the
server.
5.
Listen for audible indicators, such as a series of
beeps. A series of beeps indicates the presence
of a Power-On Self-Test (POST) error message.
Refer to the
Compaq Servers Troubleshooting
Guide
for a complete listing of possible POST
error messages.
6.
Check the system board “red” LEDs. See
Appendix E, “LED Indicators, Switches, and
Jumpers,” for additional information.
7. Refer
to
“Video Problems” in the
Compaq
Servers Troubleshooting Guide
.
8.
If these steps do not correct the problem,
contact your Compaq authorized service provider
for further technical support.
