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I can’t hear
reminders on my
smart device.
See
Important Smart Device
Setup
for tips on properly setting
up your smart device.
The Missed Dose
Reminder isn’t
working.
Tap
Missed Dose
Reminders from
Settings > Reminders
and ensure
that the switch is enabled. Slide it
to turn it on.
The Missed Dose Reminder will
only remind you if you have not
taken a dose. If you use your InPen
normally and take doses at your
regular times each day, then the
reminder will not appear.
You can adjust the start and
end times of the Missed Dose
Reminder to fit your personal
routine in
Settings > Therapy
Settings
.
Problem
Solutions to Try
I’m trying to
adjust a date
or time, but the
selection keeps
resetting.
To manually log an insulin dose,
the time must be within the past 24
hours or the selection will reset.
When setting a time-of-day
setting, it must not overlap
with another time period or the
selection will reset.
Adjust a different selector (e.g.
date, hour, minute) first to avoid an
invalid entry.
Adjust another time period first to
prevent overlap with the time you
are trying to set.
