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8.3 Common Problems and Solutions
The table below lists some potential issues that may
arise during use of the InPen™ system and solutions to
try.
Check that your smart device is
compatible with the InPen™ App.
See
above.
On your smart device, tap the
App Store icon and search for
“Companion Medical InPen” and
follow the prompts to install the
app.
The InPen™ App may not be
available in all locations.
Problem
Solutions to Try
I can’t install the
app.
I paired my
InPen™ but
doses are not
appearing on the
app.
Check that Bluetooth
®
is enabled
on your smart device.
Move the InPen™ and your smart
device within 3 feet (1 m) of each
other.
Ensure that the InPen™ is still within
its 1-year use life from the date of
first use.
Prime the InPen™ one or more
times.
Close and restart the InPen™ App.
From your smart device’s
Bluetooth
®
Settings screen, if you
see an InPen™ listing, tap it and
select “Forget This Device.” See
Getting Started for instructions
to pair if your InPen™ has been
paired before.
Close and restart the InPen™ App.
