CommScope SURFboard SBG6950AC2 User Manual Download

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Chapter 1: Getting started

Item

Description

Power adapter

Power adapter for an electrical wall outlet

connection.

Software License

and Warranty card

Contains safety and regulatory information,

software license, and warranty information for

your Wi-Fi cable modem.

Wi-Fi Cable Modem

Quick Start Guide

Provides information for installing your Wi-Fi cable

modem and setting up a secure Wi-Fi network

connection on your home or small business

network.

Additional items needed (not included)

The following items are not included in the box and must be purchased separately, if

needed:

■

Coaxial (coax) cable - if one is not already connected to a cable wall outlet

■

RF splitter - for additional coaxial cable connections, such as a set-top box or Smart TV

■

Ethernet cable - for each Ethernet connected device

System requirements

■

High-speed Internet access account

■

Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

■

Compatible operating systems:
● Windows

● Windows 8
● Windows 8.1
● Windows 7 Service Pack 1 (SP1)

Note:

Although older versions of Microsoft Windows operating systems are

no longer specifically supported, they should still function with this model.

● Mac

10.4 or higher

● UNIX

● Linux

SURFboard

DOCSIS 3.0 Wi-Fi cable modems SBG6950AC2, SBG7400AC2, & SBG7600AC2 User Guide STANDARD Revision

x.4

Summary of Contents for SURFboard SBG6950AC2

Page 1: ...SURFboard DOCSIS 3 0 Wi Fi cable modems SBG6950AC2 SBG7400AC2 SBG7600AC2 User Guide STANDARD Revision x 4 P N 365 095 31684 ...

Page 2: ...nd fitness for a particular purpose ARRIS may make improvements or changes in the product s described in this manual at any time The capabilities system requirements and or compatibility with third party products described herein are subject to change without notice Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home n...

Page 3: ...e the point where they exit from the device Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet Do not connect the plug into an extension cord receptacle or other outlet unless the plug can be fully inserted with no p...

Page 4: ...r grounding and in particular specifies that the coaxial cable shield must be connected to the grounding system of the building as close to the point of cable entry as practical FCC statements FCC Interference statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable...

Page 5: ...fic channels and or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations The firmware setting is not accessible by the end user Wireless LAN information Note This applies to devices that provide Wi Fi capability This device is a wireless network product that uses Direct Sequence Spread Spectrum DSSS and Orthogonal Frequency...

Page 6: ...ed resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines Note The use of the 5150 5250 MHz frequency band is restricted to indoor use only Warning This device allows you to create a wireless network Wireless network connections may be accessible by unauthorized users For more information on how to ...

Page 7: ...SURFboard DOCSIS 3 0 Wi Fi cable modems SBG6950AC2 SBG7400AC2 SBG7600AC2 User Guide STANDARD Revision x 4 7 ...

Page 8: ...p a Wi Fi network connection using your client device 23 Personal Computer PC 23 Connect using the Windows control panel 26 Android device 28 Apple computer 28 Apple mobile device 29 Test your Wi Fi network connection 29 Connect your WPS enabled device 29 Chapter 5 Using the Wi Fi Cable Modem Web Manager 31 Start the Wi Fi Cable Modem Web Manager 31 Wi Fi Cable Modem Web Manager menu bar 33 Wi Fi ...

Page 9: ...ted networks 54 View the Wi Fi cable modem status and network connection 54 View the Wi Fi cable modem product and status information 55 Back up your Wi Fi cable modem configuration 57 Restore the Wi Fi cable modem configuration settings 57 Reset the Wi Fi cable modem configuration settings 58 Exit the Wi Fi Cable Modem Web Manager 59 Chapter 9 Troubleshooting tips 60 Solutions 60 Front panel LED ...

Page 10: ...omputer and other network enabled devices via the four Ethernet ports or the 2 4 GHz and 5 GHz Wireless connections Your Wi Fi cable modems connects to the existing coaxial cable connection in your home It also includes a Wi Fi Pairing WPS button option for quick and easy connections for your WPS enabled devices This guide provides instructions for installing and configuring your Wi Fi cable modem...

Page 11: ...urchased separately if needed Coaxial coax cable if one is not already connected to a cable wall outlet RF splitter for additional coaxial cable connections such as a set top box or Smart TV Ethernet cable for each Ethernet connected device System requirements High speed Internet access account Web browser access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems Window...

Page 12: ...t and additional ARRIS product information Visit the ARRIS Support website http www commscope com support consumers Call ARRIS Technical Support 1 877 466 8646 SURFboard DOCSIS 3 0 Wi Fi cable modems SBG6950AC2 SBG7400AC2 SBG7600AC2 User Guide STANDARD Revision x 4 12 ...

Page 13: ...er is properly connected Scanning for upstream send and downstream receive channel connections Upstream send and downstream receive channels are connected Scanning for an Internet connection Wi Fi cable modem is connected to the network SURFboard DOCSIS 3 0 Wi Fi cable modems SBG6950AC2 SBG7400AC2 SBG7600AC2 User Guide STANDARD Revision x 4 13 ...

Page 14: ...ple Wi Fi telephone tablet or laptop The WPS pairing process between your Wi Fi cable modem and the WPS enabled device was successful The WPS pairing process either failed or did not complete after two minutes WPS pairing process is underway between your Wi Fi cable modem and a WPS enabled device WPS enabled device is connected Not applicable no LED on port Not applicable no LED on port Wi Fi Prot...

Page 15: ...Chapter 2 Product overview Rear panel Figure 2 Wi Fi cable modem rear view SURFboard DOCSIS 3 0 Wi Fi cable modems SBG6950AC2 SBG7400AC2 SBG7600AC2 User Guide STANDARD Revision x 4 15 ...

Page 16: ...n settings page 58 for more information on resetting your Wi Fi cable modem configuration settings using the Wi Fi Cable Modem Web Manager Warning Resetting the Wi Fi cable modem configuration settings to the factory defaults will also delete your custom Wi Fi cable modem configuration including your user password Wi Fi network name SSID and other configuration settings You should first back up yo...

Page 17: ...g your service provider or ARRIS technical support page 12 To receive Internet service contact your service provider for assistance You may have to provide the following information listed on the Wi Fi cable modem label Wi Fi cable modem model name SBG6950AC2 SBG7400AC2 or SBG7600AC2 Wi Fi cable modem MAC address HFC MAC Wi Fi cable modem serial number SN SURFboard DOCSIS 3 0 Wi Fi cable modems SB...

Page 18: ...vice provider Note When contacting your service provider you may need your Wi Fi cable modem information listed on the Wi Fi cable modem label on the bottom of your Wi Fi cable modem see Wi Fi cable modem label page 17 Choose a location in your home where your computer and Wi Fi cable modem are preferably near existing cable and electrical wall outlets For the best Wi Fi coverage a central locatio...

Page 19: ...d of the power cord into an electrical wall outlet that is not controlled by a wall switch Note This automatically powers ON your Wi Fi cable modem There may be up to a 15 second delay for the Power LED on the Wi Fi cable modem front panel to light up after the power is connected Establish an Internet connection Although your computer may already be configured to automatically connect to the Inter...

Page 20: ...board com in the address bar and then press Enter The ARRIS website should open If the website did not open please contact your service provider for assistance 6 Check that the Power Send Receive and Online front panel LEDs on your Wi Fi cable modem light up in sequential order See Front panel page 13 for additional LED status information If all three LEDs did not light up solid and you also do no...

Page 21: ...obile device page 21 recommended Set up a Wi Fi network connection using your client device page 23 After setting up your Wi Fi home network connection check that your Wi Fi network connection was set up properly see Test your Wi Fi network connection page 29 Set up a Wi Fi network connection using your mobile device The ARRIS SURFboard Manager mobile app is a quick and easy to use option to set u...

Page 22: ...ard Manager window displays Figure 7 ARRIS SURFboard Manager mobile app open screen Note After the download is finished the ARRIS SURFboard Manager mobile app shortcut will be added to your mobile device Home or Apps screen 5 Tap OPEN to launch the SURFboard Manager mobile app The ARRIS SURFboard Manager mobile app opening screens display Figure 8 ARRIS SURFboard Manager mobile app opening screens...

Page 23: ...ach additional client device Personal computer PC page 23 Android device page 28 Apple computer Apple mobile device page 29 Personal Computer PC Select one of the following Quick connect using the Windows taskbar page 23 Connect using the Windows control panel page 26 The steps for setting up your Wi Fi network connection may differ slightly depending on the version of Microsoft Windows running on...

Page 24: ... the device label on the bottom of your Wi Fi cable modem Note You must use the default SSID listed on the Wi Fi cable modem label when installing the Wi Fi cable modem and setting up your first Wi Fi network connection on your home network You can change the SSID after your network connections are up and running See Change your Wi Fi network name SSID page 40 for more information SURFboard DOCSIS...

Page 25: ...Network window 5 Enter the Network Security Key your Wi Fi network password in the Security key field Note You can use the default Wi Fi Security Key code listed on the Wi Fi cable modem label or enter your own personal Wi Fi network password See Prevent unauthorized access page 43 for more information on creating login passwords If you changed your Wi Fi network password using the Wi Fi cable mod...

Page 26: ...ck Start button and then click Control Panel 2 Click Network and Sharing Center to open the Network and Sharing Center window Figure 14 Control panel network and sharing center window 3 Click Manage wireless networks under Control Panel Home side panel to open the Manage Wireless Networks window 4 Click Add to open the Manually Connect to a Wireless Network window SURFboard DOCSIS 3 0 Wi Fi cable ...

Page 27: ...ve the option to change your Wi Fi network name or SSID after setting up your Wi Fi network connection However you must use the default SSID listed on the Wi Fi cable modem label after installing your Wi Fi cable modem See Change your Wi Fi network name SSID page 40 for more information 7 Select the wireless security level for your Wi Fi network from the Security type drop down list Note WPA2 Pers...

Page 28: ...t to your Wi Fi network when they are powered on 12 Click Next to complete the Wi Fi network setup The Successfully added Network name message for your new Wi Fi network should appear 13 Click Close to exit Android device From any screen on your client device 1 Select to open the Settings screen 2 Select Wi Fi to turn it ON Your device will automatically search and display a list of available Wi F...

Page 29: ... successfully connected to your Wi Fi network then disconnect the Ethernet cable if connected from your computer and Wi Fi cable modem 2 Check that the Wireless LED on your Wi Fi cable modem front panel is lit SOLID green 3 Open a web browser on your computer such as Internet Explorer Google Chrome Firefox or Safari 4 Type a valid URL such as www surfboard com in the address bar and then press Ent...

Page 30: ... See Front panel page 13 for the Wi Fi cable modem front view 3 If applicable press the WPS button on your WPS enabled computer or other WPS enabled device 4 Repeat step 3 for each additional WPS enabled device that you want to connect to your Wi Fi network SURFboard DOCSIS 3 0 Wi Fi cable modems SBG6950AC2 SBG7400AC2 SBG7600AC2 User Guide STANDARD Revision x 4 30 ...

Page 31: ...es to certain configuration parameters Start the Wi Fi Cable Modem Web Manager Note You must use the default user name and password see step 3 if you are logging on to the Wi Fi Cable Modem Web Manager for the first time For network security purposes ARRIS recommends that you change the default user name and password after setting up your Wi Fi network See Change the default user password page 43 ...

Page 32: ...b Manager Note You must enter the default user password if you are accessing the Wi Fi Cable Modem Web Manager for the first time To change the user password continue the following steps in this procedure Figure 18 Wi Fi cable modem login screen 4 Click Apply to open the Wi Fi Cable Modem Web Manager The Alerts message box displays Figure 19 Wi Fi Cable Modem opening alerts screen SURFboard DOCSIS...

Page 33: ...ember that passwords are case sensitive and that you can use any combination of the following letters numbers and special characters Letters A through Z uppercase and lowercase Numbers 0 to 9 Special characters 8 Enter your new password again in the Repeat New Password field 9 Click Apply to update your password 10 Find a secure place to write down and keep your new password for future reference i...

Page 34: ...es the Wi Fi cable modem firewall to protect your home network from possible attacks from hackers or viruses USB Displays the current storage status of your USB device Utilities Provides general information to help you set up your home network Extender Configures your wireless SURFboard network extenders HSD Displays the Wi Fi cable modem product information including network connection status har...

Page 35: ...e sensitive User Name admin Password password 4 Click Apply to open the Wi Fi Cable Modem Web Manager 5 Click the Utilities menu button on the Wi Fi Cable Modem Web Manager menu bar 6 Click Language from the Utilities submenu options Figure 22 Wi Fi cable modem language screen 7 Select the language from the Language drop down list 8 Click Apply Get help Field level help is available for all screen...

Page 36: ...i Cable Modem Web Manager To log out and close the Wi Fi Cable Modem Web Manager Click Logout button located on the Wi Fi Cable Modem Web Manager menu bar Figure 24 Wi Fi Cable Modem Web Manager logout button SURFboard DOCSIS 3 0 Wi Fi cable modems SBG6950AC2 SBG7400AC2 SBG7600AC2 User Guide STANDARD Revision x 4 36 ...

Page 37: ...ation if necessary 2 Click the Wireless 2 4 GHz or Wireless 5 GHz main menu button on the Wi Fi Cable Modem Web Manager menu bar Choose the Wi Fi frequency range that you want to set up for your Wi Fi network 3 Click BASIC from the Wireless submenu option you are setting up Figure 25 Wi Fi cable modem 2 4 GHz wireless screen SURFboard DOCSIS 3 0 Wi Fi cable modems SBG6950AC2 SBG7400AC2 SBG7600AC2 ...

Page 38: ...lso listed on the Wi Fi cable modem label Enter a new network name for your Wi Fi network The Wi Fi network name cannot be the same name as any other SSID on your home network You can use any combination of letters lowercase and uppercase numbers and or special characters symbols up to a maximum of 32 characters 6 Select the Broadcast Network Name SSID checkbox to turn ON displaying your SSID as a...

Page 39: ... Wi Fi clients This may be useful if several guests are using your Wi Fi network 10 Select the Enable WMM checkbox to turn ON Wi Fi Multi media functionality Enabling WMM can help control latency and jitter when transmitting multi media content over a Wi Fi connection This quality of service mechanism uses four access categories Voice Video Best effort Background WMM ensures that applications with...

Page 40: ...ghbors or local businesses will display when you or someone else in your home attempt to establish a Wi Fi network connection For security purposes and quick recognition of your Wi Fi network ARRIS recommends that you change the default SSID Note When you change the SSID any Wi Fi devices that are already connected to your Wi Fi network will be disconnected from the network The Wi Fi devices will ...

Page 41: ...work 5 Delete the current network name in the Network Name SSID field 6 Enter a new name of your choice for your Wi Fi network The network name can contain any combination of up to 32 alphanumeric characters 7 Check that the Broadcast Network Name SSID checkbox is selected 8 Click Apply at the bottom of the screen when you are finished SURFboard DOCSIS 3 0 Wi Fi cable modems SBG6950AC2 SBG7400AC2 ...

Page 42: ...network The new Wi Fi network name should appear in the list of available Wi Fi networks when you reconnect your Wi Fi devices SURFboard DOCSIS 3 0 Wi Fi cable modems SBG6950AC2 SBG7400AC2 SBG7600AC2 User Guide STANDARD Revision x 4 42 ...

Page 43: ... change the default user password on your Wi Fi cable modem and other Wi Fi devices as well Default passwords are commonly used and shared on the Internet To ensure that your Wi Fi home network is secure ARRIS recommends that you follow these best practices for user passwords Always create a secure password or pass phrase that is not easily guessed Use phrases instead of names so that it may be ea...

Page 44: ...ters 5 Enter your new password again in the Repeat New Password field 6 Click Apply to update your password The Applying Changes message displays Note The Login Timeout setting under the Other Settings section applies to the amount of inactivity time in seconds allowed before the Wi Fi Cable Modem Web Manager automatically logs out The Login Timeout range is between 30 and 900 seconds 7 Find a sec...

Page 45: ...ernet To set the firewall protection level 1 From any Wi Fi Cable Modem Web Manager screen click the Firewall main menu button on the Wi Fi Cable Modem Web Manager menu bar 2 Click FIREWALL SETTINGS from the Firewall submenu options list to display the Firewall Settings screen see Figure 30 3 Select the Enable Firewall checkbox to turn ON firewall protection on your home network or SURFboard DOCSI...

Page 46: ... network at risk for possible attacks from viruses and hackers Figure 31 Firewall Protection Level Screen 4 Select or deselect any of the following to set up firewall protection on your home network Firewall Enable Disable DoS Attack Protection Block Pings IPSec Pass Through PPTP Pass Through L2TP Pass Through Block Fragmented IP Packets 5 Click Apply when you are finished SURFboard DOCSIS 3 0 Wi ...

Page 47: ... or client device on your home network to specific rules for login time access and content filtering To set up Parental Control on your home network 1 From any Web Manager screen click the Firewall menu button on the Wi Fi Cable Modem Web Manager main menu bar 2 Click PARENTAL CONTROLSfrom the Firewall submenu options list to display the Parental Controls screen Figure 41 Parental Controls screen ...

Page 48: ...KeywordFiltering screen Figure 42 Add Keyword Filter screen b To block a keyword enter the keyword in the Keyword field c To fully block a keyword select Day and Timecheckboxes d To block a keyword for specific days and times deselect Day and Time fields e Click AddKeywordFilter to save the changes f Repeat steps a through e for each keyword that you want to block Set up IP filtering You can use I...

Page 49: ... the Client IP Address field 5 Enter the range of port numbers for the Port Filter range in the Port fields 6 Select UDP TCP or UDP for the Port Filter type in the Type drop down list 7 Select ALL WEEK in the Day field to set the same access restrictions for every day of the week or Deselect ALL WEEK to set access restrictions for specific days of the week 8 Select ALL DAY in the Time field to set...

Page 50: ...To configure MAC Address filters 1 From any Wi Fi Cable Modem Web Manager screen click the Wireless 2 4 GHz or Wireless 5 GHz main menu button on the Wi Fi Cable Modem Web Manager menu bar 2 Click MAC ADDRESS CONTROL from the Wireless submenu options list to display the MAC Address Control screen Figure 34 MAC Address filter screen 3 Select the MAC Address Filter Type from the drop down list None ...

Page 51: ...g and some messaging program features may require these special settings Note If you enable the firewall and set up custom port triggers then you must configure the firewall to allow traffic through those custom ports See page Set up firewall protection page 45 for more information To configure Port Triggers 1 From any Wi Fi Cable Modem Web Manager screen click the Firewall main menu button on the...

Page 52: ...ewall It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet Consider carefully before configuring a device to be in the DMZ You can configure one computer on your home network to be the DMZ Host That computer will operate outside of the Wi Fi cable modem firewall and allow remote access from the Internet to your computer gaming device or other IP...

Page 53: ...he Private IP field 5 Click Apply when you are finished Note Remember to reset the IP address back to 0 zero to close all the ports when you are finished with the needed application If you do not reset the IP address that computer will be exposed to the public Internet Note To disable the DMZ Host deselect uncheck the Enable DMZ checkbox and then click Apply SURFboard DOCSIS 3 0 Wi Fi cable modems...

Page 54: ...s button on the Wi Fi cable modem login screen to view the current Wi Fi cable modem configuration and network connection status of your Wi Fi cable modem without having to login to the Wi Fi Cable Modem Web Manager 1 Open any web browser on the computer connected to your Wi Fi cable modem 2 Type the default LAN IP address 192 168 0 1 in the address bar and then press Enter The Wi Fi cable modem l...

Page 55: ...ction status of the Wi Fi cable modem To open the System Information page 1 From any Wi Fi Cable Modem Web Manager screen click the Utilities main menu button on the Wi Fi Cable Modem Web Manager menu bar 2 Click SYSTEM INFORMATION from the Utilities submenu options list to display the System Information screen 3 Click the Refresh button F5 in your web browser to reload the information on the scre...

Page 56: ...d networks Figure 41 Wi Fi cable modem status system information screen 1 of 2 Figure 42 Wi Fi cable modem status system information screen 2 of 2 SURFboard DOCSIS 3 0 Wi Fi cable modems SBG6950AC2 SBG7400AC2 SBG7600AC2 User Guide STANDARD Revision x 4 56 ...

Page 57: ...ave Backup screen 3 Click Save 4 Click OK at the This may take a few minutes Continue prompt to save your Wi Fi cable modem configuration settings Restore the Wi Fi cable modem configuration settings Warning This action deletes your current Wi Fi cable modem configuration settings and allows you to restore a previously saved Wi Fi cable modem configuration Note After the configuration settings are...

Page 58: ... File Your Wi Fi cable modem will automatically reboot Reset the Wi Fi cable modem configuration settings Warning This process also deletes any custom Wi Fi cable modem configurations you may have already created ARRIS recommends that you create a backup copy of your configuration before resetting your Wi Fi cable modem See page Back up your Wi Fi cable modem configuration page 57 for more informa...

Page 59: ... Reset Wi Fi cable modem configuration warning message 4 Click OK to reset your current Wi Fi Cable Modem configuration to the factory default configuration or Click Cancel to close the message box Exit the Wi Fi Cable Modem Web Manager To log out and close the Wi Fi Cable Modem Web Manager Click Logout button located on the Wi Fi Cable Modem Web Manager menu bar Wi Fi Cable Modem Web Manager logo...

Page 60: ...so unplug the Wi Fi cable modem power adapter and connect it to another electrical outlet that is not controlled by a wall switch Cannot send or receive Data Check each end of the coaxial cable connection on the Wi Fi cable modem and cable wall outlet Use your hand to tighten each connector if necessary Check the Ethernet cable to make sure it is properly connected to the Wi Fi cable modem and com...

Page 61: ...i Fi client has the identical WEP key If this does not solve the problem check if the client s wireless adapter supports the type of WEP key configured on the Wi Fi cable modem Front panel LED icons and error conditions The Wi Fi cable modem front panel LED icons provide status information for the following error conditions Front panel LED icons and error conditions Led icon Status If during start...

Page 62: ... from ARRIS or from a ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider if you experience problems with this Product General Information The w...

Page 63: ...made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR AN...

Page 64: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA www commscope com ...

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