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Advanced Call Handling

60

Comdial

Sept

‘04

4.7 Other Call Transferring Options

4.7.1 HOT TRANSFER

A hot transfer is a type of screened transfer. This feature is useful for
transferring calls to people who need to work in a hands free mode.
Once you announce the call and the system completes the transfer, the
person receiving the transfer can simply begin speaking toward his or
her speakerphone to answer the call.

To make a hot transfer to another telephone in the system,

1. Answer call.
2. Press TRNS/CNF (the system automatically places the call on

hold).

3. dial extension number of telephone to receive the transfer or

press DSS/BLF button for that extension.

4. Announce call.
5. Press TRNS/CNF.
6. If necessary, press SPEAKER to disconnect (if in speaker-

phone mode) or hang up. The person receiving the transfer
then has the call.

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Summary of Contents for CONVERSip EP100

Page 1: ...CONVERSip EP100 Digital Endpoint User Guide ...

Page 2: ... are trademarks of their respective owners September 2004 GCA70 410 Sept 04 Copyright 2004 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota FL 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at any time and withou...

Page 3: ...isplay Lights 20 1 2 Positioning Your EP100 22 1 3 Setting Display Contrast 23 1 4 Setting a Personal Ringing Tone 24 1 5 Setting Volume Levels 24 1 6 Answering and Making Calls 25 1 7 Speakerphone Usage Guidelines 26 2 ANSWERING CALLS 29 2 1 Answering Outside Calls 29 2 2 Answering Intercom Calls 30 2 3 Night Transferred Calls Line Access From Any Station 31 2 4 Holding Calls 31 2 5 Call Pickup 3...

Page 4: ...3 4 1 Redial Last Dialed Number 42 3 4 2 Redial Programming Storing Numbers 42 3 5 Camping On Busy Station Automatic Callback 43 3 6 Advanced Camping On Options 44 3 6 1 Camping On Idle Station Automatic Callback 44 3 6 2 Camping On Busy Station Wait For An Answer Call Waiting 45 3 7 Sending Subdued Off Hook Voice Announcements SOHVA 46 4 ADVANCED CALL HANDLING 49 4 1 Waiting For A Line Queuing 49...

Page 5: ... Other Call Transferring Options 60 4 7 1 Hot Transfer 60 4 7 2 Quick Transfer 61 5 NONVERBAL MESSAGING 65 5 1 LCD Message Delivery 65 5 2 Message Waiting Light and Messaging 67 5 3 Response Message Delivery 68 6 PROGRAMMING 71 6 1 DSS Numbers 71 6 2 Speed Dial Numbers 72 6 3 Feature Access Codes 74 6 4 LCD Feature Buttons 76 6 5 Reminder Alert 78 6 6 Response Message Button 79 7 OTHER ADVANCED FE...

Page 6: ...ent Volume Level 91 7 9 2 Muting Your EP100 92 7 10 Default Volume Control 93 7 11 Programmed Button Display 93 7 11 1 Button Functions Display Button Query 93 7 11 2 Status Of Busy Lines and Stations Busy DSS BLF Button Inquiry 94 7 12 Automatic Set Relocation 94 7 13 Paging 95 APPENDIX A FEATURE ACCESS CODES 97 APPENDIX B DISPLAY ABBREVIATIONS 101 APPENDIX C FEATURE NETWORKING SUPPORT 107 APPEND...

Page 7: ... interference to radio communications However there is no guarantee that interference will not occur in a partic ular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving ...

Page 8: ...viii Comdial Sept 04 Introduction This Page Intentionally Left Blank ...

Page 9: ...Sept 04 Comdial ix CONVERSip EP100 User Revision History Version Changes Date 01 Initial Release 9 01 04 ...

Page 10: ...x Comdial Sept 04 Introduction This Page Intentionally Left Blank ...

Page 11: ...ay to day basis You should read this manual in normal reading sequence before first using the EP100 User Interface refer to this manual as necessary while modifying your telephone settings Related Publications This manual refers you to related publications when appropriate for additional information Conventions Used in this Manual Many of the procedures require you to enter settings or to choose f...

Page 12: ...to you In these cases we enclose the exact wording of the prompt in quotation marks to signify that the system is in essence speaking to you The system prompts Enter your password now If the system is actually playing a recording aloud we enclose the exact wording of the prompt in quotation marks and italics to signify that the system is in actually speaking to you The system says You have no more...

Page 13: ...00 has three soft keys 12 or 24 programmable buttons seven fixed function buttons volume up and down buttons an LCD and a standard dial pad Figure 1 1 EP100 24 handset speaker LCD soft keys not programmable VOLUME up 24 programmable buttons MESSAGE TAP SPEAKER MUTE HOLD microphone opening SHIFT TRANSFER CONFERENCE VOLUME down INTERCOM default location ...

Page 14: ...Overview 16 Comdial Sept 04 The EP100 24 and EP100 12 models are identical except for the number of programmable buttons available Figure 1 2 EP100 12 12 programmable buttons ...

Page 15: ...ve call information Keeps you apprised of the status of your telephone Provides programming prompts Auxiliary Jack Your EP100 may be equipped with an auxiliary jack that provides an interface for a headset a tape recorder an external ringer or an external pager Message Waiting Light Indicates that a message awaits pick up Microphone Opening Allows hands free operation of speakerphone speak clearly...

Page 16: ... a line or intercom call on hold Stores pauses in number sequences during programming If available scrolls through LCD response messages If multiple held calls feature is available scans or scrolls through calls placed on hold when hold light is flashing MUTE Keeps the person on the line from hearing your conversation Allows reply to a Subdued Off Hook Voice Announcement SOHVA Direct Station Selec...

Page 17: ...rning the shift light on before storing or automatically dialing a speed dial number from the second tier SPEAKER Turns your speaker on or off Disconnects a call when you are on a hands free call Ends or cancels programming TAP Recalls dial tone or generates a hook flash Retrieves held calls or last call placed on hold TRNS CONF Transfer Conference Transfers calls Sets up conference calls VOLUME U...

Page 18: ...ation associated with that DSS button Line Button Steady green this is your line either on hook in a hands free mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line is answered when you lift the handset Winking green your line is on hold Winking red the call has been placed on hold by another ...

Page 19: ...utton On steady called party cannot hear your conversation INTERCOM button Steady green or red you are using your intercom Fluttering red an LCD message is set on your telephone for others to receive when calling Flashing orange someone is calling your extension or a call is being transferred to you HOLD button Winking green a line is on hold at your station MESSAGE button Winking green message aw...

Page 20: ... your voice speak within three feet of it and face the speakerphone Background noise may prevent the sound activated switches from operating properly Avoid placing the EP100 where it will detect sounds from keyboards printers paging systems typewriters or other equipment Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let o...

Page 21: ... place Also remember as with any piece of electronic equipment your tele phone may be damaged by contact with liquids Please try to place the telephone in an area that is free from the danger of spills Note For more tips and information on speakerphone use see Section 1 7 Speakerphone Usage Guidelines 1 3 Setting Display Contrast You can darken or lighten the contrast of the display for best viewi...

Page 22: ...ls The volume control on your telephone is a multipurpose control you can use to set the volume loudness of the ringer the speaker and the handset To set the ringer loudness level while your telephone is on hook and idle press the VOLUME Up or VOLUME Down button once for each change in loudness you desire The ringer sounds once for each change as an example of the current setting Note If you set t...

Page 23: ...s and outside lines Remember that when dialing an outside number you must first select a line to connect your system to the local exchange When you hear outside ringing long bursts 1 Press flashing line button 2 Speak toward telephone or lift handset if privacy is desired When you hear intercom ringing two short bursts 1 Press INTERCOM 2 Speak toward telephone or lift handset if privacy is desired...

Page 24: ...your loudspeaker before talking You must stop talking to hear the other party Background noise may prevent the sound activated switches from operating properly Avoid placing the EP100 where it will detect sounds from keyboards printers paging systems typewriters and other equipment Speak slightly louder than normal and with a clear authoritative voice For the microphone to best detect your voice s...

Page 25: ... are using a handset and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches In some situations such as when either you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation When both you and the distant party use speakerpho...

Page 26: ...Overview 28 Comdial Sept 04 ...

Page 27: ...ing two long bursts and observe an orange flashing light 1 For speakerphone press flashing line button or select ANS and speak toward telephone 2 For privacy LIFT handset 3 Select DND if you do not wish to answer the call at this time When you hear outside ringing two long bursts and observe a red flashing light 1 Press flashing line button or select ANS 2 Speak toward telephone or lift handset if...

Page 28: ...n displays the extension number of the incoming call e g Ext 321 and any caller ID infor mation that your station is programmed to receive When you hear an intercom tone followed by a caller s voice speak toward the telephone to answer or lift handset if privacy is desired When you hear intercom ringing two short bursts 1 Press INTERCOM or select ANS 2 Speak toward telephone or lift handset if pri...

Page 29: ...ding Calls You can place a call on hold and retrieve it later With a regular hold you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance To place a call on hold press HOLD station button or select HOLD soft key The light above your HOLD button begins to blink To retrieve a held call 1 Press line button of the held c...

Page 30: ...e is recalling choose one of the following 1 Select HOLD to place the call on hold at your station and restart hold timer 2 Lift handset press line button with flashing orange light or select ANS to retrieve the call The installer can add a directed station hold feature to your telephone With this feature you can place a call on hold at another station You can also pick up the held call that has b...

Page 31: ...press HOLD to scan held call list 2 Press TAP to retrieve call 2 5 Call Pickup The EP100 offers three distinct methods to answer incoming calls that are ringing at other stations 2 5 1 GROUP CALL PICKUP The installer often arranges several telephones together in a user group If your telephone is so arranged you can answer calls that are ringing at other stations within your particular group To ans...

Page 32: ...ight associated with this button to monitor the status of that tele phone and you can press the button to make a call to that telephone if you wish To monitor another telephone 1 Observe the BLF light indications next to the Direct Station Select DSS BLF button Off Station is idle Flashing if enabled Station has an incoming call On Station is busy To call an idle monitored station or to answer one...

Page 33: ... handset receiver The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller Your Station Ringing Station If ringing telephone is within your designated calling group DIAL 4 For any ringing telephone DIAL 4 extension code If you have programmed a DSS BLF button for the ringing telephone PRESS flashing DSS BLF button Answering Calls for Other Stations ...

Page 34: ...ond to a SOHVA by blocking select BLOCK when you hear SOHVA tone SOHVA call is disconnected See Section 2 6 1 Voice Announce Blocking for more details Note A station that is currently active in speakerphone mode or has Voice Announce Block set CANNOT receive a SOHVA 2 6 1 VOICE ANNOUNCE BLOCKING If your system installer makes this feature available you can prevent voice announcements from sounding...

Page 35: ...r appears in the upper half of the LCD The system also stores numbers that ring on your line but receive no answer If the call has been returned by someone else selecting the S key reveals who returned the call Everyone sharing your line can scroll through the stored numbers and choose which calls to return To scroll through ring no answer numbers stored on your system CID light is flashing Your S...

Page 36: ...the numbers in the redial queue select the pro grammed SAVED NUMBER REDIAL button The system will automatically dial the number Depending on your system programming when a call is returned it might remain in the ring no answer queue or the system might delete it from the ring no answer queue Your system installer can tell you how the feature is programmed If the system is programmed to leave a ret...

Page 37: ... dial an outside number manually 1 Press INTERCOM 2 Dial 9 or other line button to select line see Section 7 2 Line Groups for more details 3 Listen for dial tone 4 Dial number 5 Lift handset if privacy is desired If your station has an assigned prime line you will not have to select a line before dialing outside your system To dial an outside number using your prime line 1 Press SPEAKER or lift h...

Page 38: ...SS BLF button again To manually cause the other telephone to ring tone calling 1 Press INTERCOM 2 Dial extension number called telephone will ring To tone call automatically press DSS BLF button called telephone will ring Note The following instructions assume a voice first default setting Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again aft...

Page 39: ...tem speed dial numbers To automatically dial a number stored at one of the programmable buttons on your station choose one of the following 1 Press a programmed speed dial button line selection is usually a part of the stored speed dial number 2 Press SHIFT and a programmed speed dial button to choose number stored as second choice at that button To speed dial a personal speed dial number while on...

Page 40: ...re a number you ve just dialed choose one of these methods 1 Select SAVE and press unused programmable button OR 2 Press programmed SAVED NUMBER REDIAL button see Section 6 4 LCD Feature But tons for set up details To store a number while you are on a call if available 1 Press programmed SAVE NUMBER REDIAL button twice the display prompts you to dial a number 2 Dial the number that you wish to sav...

Page 41: ...y hangs up When the station you called becomes available your telephone rings with five short tone bursts When you hear five short tone bursts press INTERCOM or select ANS The other telephone starts ringing Note If you do not press INTERCOM after the ring back tones within the time limit set by the installer the call back is canceled To cancel the call back before your telephone sounds the tone bu...

Page 42: ...answer you can press a button that will cause the system to ring your telephone when any activity is initiated at that station To camp on at a station for which you hear ringing but receive no answer select CALLBK Callback occurs after any activity is ini tiated at dialed station To cancel the camp on condition 1 Press INTERCOM and dial 6 2 Hang up or press SPEAKER to end ...

Page 43: ...l 1 Dial 6 called party hears tone 2 Wait on line for a reply 3 The called party can place the current call on hold disconnect from the call to answer your call waiting tone or choose to ignore your call waiting tone and continue the current conver sation To cancel call waiting 1 Press INTERCOM and dial 6 2 Hang up or press SPEAKER to end To answer a call waiting tone if you receive one while on a...

Page 44: ...as arranged the system to provide this feature 1 2 3 4 5 6 7 8 9 0 Your Station Idle Station Busy Station To Wait For Callback Select CALLBACK and Disconnect To Send Call Waiting Tone Dial 6 and Wait For Reply To Wait For Callback Select CAMP and Disconnect When idle your call is connected Busy station hears tone and may respond or ignore When any activity occurs at station your call is connected ...

Page 45: ...ll avail able 2 Select SOHVA and hear several quick tone bursts 3 Make announcement 4 Wait on line for reply either verbal or LCD reply If your sta tion returns to idle the called party has blocked your SOHVA Note If the called station is currently in speakerphone mode or if the SOHVA has been denied by system programming soft key selection for SOHVA is not available J Doe Ext 321 Is Busy SOHVA CA...

Page 46: ...Making Calls 48 Comdial Sept 04 This Page Intentionally Left Blank ...

Page 47: ... group access code see Section 7 2 Line Groups for your system s codes 3 Hear busy tone 4 Dial 6 If you have line appearance for a particular line and wish to queue for it 1 Observe the busy status light LED 2 Press INTERCOM 3 Dial 6 4 Press line button 5 When line group is free your telephone sounds several short tone bursts When you hear this lift handset hear dial tone and place call To cancel ...

Page 48: ...he outside lines first To set up a conference call that includes any combination of outside lines and intercom parties 1 Make first call 2 Select CONF Call is placed on hold automatically 3 Select next line and make next call 4 Select CONF to establish conference 5 Press TRNS CNF button to add more parties To continue conversation on remaining line after other outside lines have dropped out of con...

Page 49: ...remain lighted and in use until one or both outside parties disconnect when only one party drops out of an unsupervised conference the other party remains on hold until he hangs up or the line is answered To rejoin an unsupervised conference between two outside lines press TAP or DSS BLF button of one of the conferencing stations Managing a Conference Call Other Station Other Station Your Station ...

Page 50: ...ect CFWD 4 Select SET 5 Choose one of the following call forwarding options Select PERS to forward prime line and intercom calls Select ALL to forward all calls Select NEXT and No ANS to forward calls that ring at your station but receive no answer after a pre programmed number of rings Then press PERS to forward your prime line and intercom calls or press ALL to forward all calls that ring with n...

Page 51: ...n that you have previously designated You can divert an incoming call to the designated station whether you are busy or idle To identify the station to receive diverted calls 1 Press INTERCOM 2 Dial 55 3 Dial extension number of station to receive diverted call To divert calls to the designated station Caller Your Station Forward Station PERS ALL NoANS Forward Only Your Prime Line and Intercom Cal...

Page 52: ...hone numbers outside the system To activate CFOS with your EP100 1 Select OPTIONS 2 Select NEXT until CFWD appears 3 Select CFWD 4 Select SET 5 Select NEXT until CFOS appears 6 Select CFOS 7 Choose a type of CFOS and select the desired soft key to switch the type of CFOS you wish to select press TGL Select Itcm for intercom calls Select Line for prime line calls Select Itcm Ln for all calls Select...

Page 53: ...l CFWD appears 4 Select CFWD 5 Select CLR To join an active CFOS call from the CFOS enabled station note flashing HOLD light indicating active CFOS call and press TAP Join CFOS forwarded party and CFOS destination in a conference call Comdial has taken reasonable steps in the design of all product features including CFOS which protect against unauthorized or fraudulent access to or use of a system...

Page 54: ...ark orbit 910 to 999 for orbit 10 99 4 Remember the code for later use or make it known to those who need to know it in order to retrieve the call To park a call using a programmed PARK button while on the call press the programmed PARK button the system places the call in a preselected park orbit and lights the PARK light To retrieve a call that was placed on hold in the system parked 1 Press INT...

Page 55: ...ll and restart the park timer 1 ANSWER RETRIEVE call 2 Select PARK the system places the call back in its original park orbit where it remains until it is answered or recalls again Recall Li HOLD ANS A Park Recall Caller Your Station Other Stations Parking Orbit To Place Call In a Parking Orbit To Retrieve a Parked Call From Any Other Station If the Parked Call Is Not Answered Within a Set Time It...

Page 56: ...or that extension 4 Announce call when intercom party answers 5 Press SPEAKER to disconnect if in speakerphone mode or hang up The intercom party then has the call if he or she answered the screened transfer with the handset If you announce the transfer over the speaker the intercom party s telephone rings with the transferred call after you hang up If the intercom party is busy take one of the fo...

Page 57: ...fer an unscreened call to another system telephone 1 Answer call 2 Press TRNS CNF call is auto matically placed on hold 3 Dial extension number of tele phone to receive transfer OR press DSS BLF button for that extension 4 Press SPEAKER to disconnect if in speakerphone mode or hang up The transfer rings at the called telephone If an unscreened transfer call is not answered and recalls to your tele...

Page 58: ...rson receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call To make a hot transfer to another telephone in the system 1 Answer call 2 Press TRNS CNF the system automatically places the call on hold 3 dial extension number of telephone to receive the transfer or press DSS BLF button for that extension 4 Announce call 5 Press TRNS CNF 6 If necessary press ...

Page 59: ...g line call without pressing the TRNS CNF button To do a quick screened transfer 1 Answer call 2 Dial intercom number for transfer location 3 When party at transfer location answers announce call 4 Hang up select RELEASE or press SPEAKER button To do a quick unscreened transfer 1 Answer call 2 Dial intercom number for transfer location 3 Hang up select RELEASE or press SPEAKER button ...

Page 60: ...ursts and the introduction of the call if answered in speakerphone mode ringing will also follow the transfer Normal trans fers that require intro duction Unscreened Transfer 1 Press TRNS CNF 2 Dial extension 3 Disconnect Normal intercom ringing two short bursts Expected transfers that need no intro duction Hot Trans fer 1 Press TRNS CNF 2 Dial extension 3 Announce call 4 Press TRNS CNF 5 Disconne...

Page 61: ...nts and operators who handle a large number of incoming calls which require trans fer Quick Transfer without intro 1 Dial extension 2 Disconnect Normal intercom ringing two short bursts Expected transfersfrom attendants and operators who handle a large number of incoming calls which require trans fer Call Transferring Summary Continued Transfer option What are the sender s actions after answering ...

Page 62: ...Advanced Call Handling 64 Comdial Sept 04 This Page Intentionally Left Blank ...

Page 63: ... next page or press HOLD button to scroll through the available messages and dial to select For a Back At message dial the code for time numbers and colon from dialing codes table For example DIAL 00 01 29 04 05 for the time 01 45 For a Call message dial code for telephone number of your new location For example dial 09 07 08 15 02 02 00 00 for the number 978 2200 3 Dial and press SPEAKER to end m...

Page 64: ... 02 LCD MESSAGE LIST Write the attendant supplied messages here Dial Code Message 01 Back at default message 1 02 Call default message 2 03 Ask them to hold default message 3 04 Take a message default message 4 05 I will call back default message 5 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 ...

Page 65: ...Press INTERCOM 2 Dial 3 3 Dial extension number or press DSS BLF button of station to be alerted The message waiting light of called station flashes You can also turn on the message waiting light and broken dial tone at another station when that station is busy 1 Hear the busy tone and remain on the line 2 Select MSG 3 Hang up To turn off the message waiting light at a busy or idle station 1 Press...

Page 66: ...ponse Message Delivery By programming one or more RESPONSE MESSAGE buttons on your EP100 you can respond with a variety of messages to many calling situations A scrolling RESPONSE MESSAGE button allows the sender to select from several different messages which have been programmed by the system attendant A fixed RESPONSE MESSAGE button sends the same message you previously select each time it is p...

Page 67: ...e to a caller who has initiated a SOHVA or intercom call from another LCD telephone 1 Hear the SOHVA tone or voice announcement in your handset or headset 2 Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling telephone 3 If a scrolling Response Messaging was programmed continue to press RESPONSE MESSAGE button and dial when your display shows the messag...

Page 68: ...Nonverbal Messaging 70 Comdial Sept 04 This Page Intentionally Left Blank ...

Page 69: ...mber as a DSS number 1 Select OPTIONS 2 Select NEXT until the DSS option appears 3 Select DSS 4 Press programmable button to choose DSS BLF button location 5 Dial extension number 6 Repeat the previous steps or select EXIT 7 Press SPEAKER to end Enter Ext EXIT Designating an Extension CAUTION Do not attempt to program soft keys doing so can cause the system to make features unavailable If you inad...

Page 70: ...rs Note The Federal Communications Commission FCC requires that when programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening To store an outside number as a speed dial number follow the display prompts and proce...

Page 71: ...ercom Note You may need a pause between numbers to compensate for differences in response time between your system and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hook flash to access a feature press TAP to store a hook flash then continue dialing 6 Dial number up to 16 digits long 7 Select SAVE...

Page 72: ...L option appears 3 Select SDIAL to choose speed dial programming 4 Press programmable button or dial pad button 0 9 to choose storage location remember to access second level storage at a programmable button press SHIFT first 5 Press INTERCOM when prompted to preselect line 6 Dial access code associated with feature 7 Select SAVE to store the number 8 Repeat previous steps until all numbers are st...

Page 73: ...m numbers fill in the identification strips on your tele phone as well as these tables Speed Dial Numbers Features or DSS Locations Programmable Buttons 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers Keypad Buttons 1 6 2 7 3 8 4 9 5 0 ...

Page 74: ...ou to forward all of your calls to another telephone Camp On With Automatic Call Back CAMP allows you to camp on to a station The system calls you back as soon as the called station becomes idle or occupied Camp On Call Waiting CAMP when calling a busy station this feature allows you to send a call waiting tone to the station and to wait on line for a reply Clear Features CLEAR clears a currently ...

Page 75: ...nce for current call to join Saved Number Redial Button SAVE redials the last number saved Voice Announce Block Button VAB blocks voice announcements Programming of the feature access buttons may require several selec tions involving many LCD screens If an abbreviation used is not familiar to you see Appendix B Display Abbreviations To create a feature access button 1 Select OPTIONS 2 Select NEXT ...

Page 76: ...t You can set up to two reminder alerts to sound at your EP100 so that you will remember important regular events or occasional events To set a reminder alert at your telephone 1 Select OPTIONS 2 Select NEXT until the ALERT option appears 3 Select ALERT 4 Select 1 OR 2 to select available alert designation if you have already programmed an alert for 1 select 2 to set a second alert condition 5 Sel...

Page 77: ...after it sounds choose one of the following 1 Select CLEAR to turn off the alert 2 Select SET to reset the alert for the same time the following day 6 6 Response Message Button You may program a RESPONSE MESSAGE button which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone It also allows you to send an LCD message to another LCD...

Page 78: ...SSAGE button delivers the same message each time it is pressed 1 Press INTERCOM 2 Dial 6 3 Press programmable button for RESPONSE MESSAGE but ton location 4 Dial message number 01 30 from list of messages Note Programmed messages available for use are created by the system attendant See Section 5 1 LCD Message Delivery for more details 5 Dial to save programming 6 Press SPEAKER to end 7 Label the ...

Page 79: ... Select OPTIONS 2 Select NEXT until the MUSIC option appears 3 Select MUSIC 4 Select SET 5 Select SRC 1 or SRC 2 for the music source 6 Press SPEAKER to end the speaker light turns on when background music is on 7 Adjust music volume with the volume buttons To turn the music off 1 Select OPTIONS 2 Select NEXT until the MUSIC option appears 3 Select MUSIC 4 Select CLR 5 Press SPEAKER to end the spe...

Page 80: ...ystem attendant has reassigned your line group access codes write them here for future reference 3 Listen for outside dial tone 4 Dial desired number 5 Lift handset to talk 7 3 Do Not Disturb Condition This feature keeps calls from ringing at your EP100 and makes your station appear to be busy to intercom calls As a reminder a station that is set in Do Not Disturb mode displays this information on...

Page 81: ...e DND option appears 3 Select DND 4 Select OFF 5 Select EXIT 6 Press SPEAKER to end To set a Do Not Disturb condition at your telephone when a call rings at your station 1 Hear ringing and notice incoming call information in display 2 Select DND Ringing stops and the caller hears the do not disturb tone Your telephone remains in DND until you disable the feature 7 4 Automatic Redial If your statio...

Page 82: ...dials and turns on steady during redialing 4 If your installer has enabled answer supervision on your line the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off 5 If answer supervision is not enabled select ARDL or the pro grammed AUTOMATIC REDIAL button while on the call to cancel automatic redialing 6 If your system installer has enabled the redial multipl...

Page 83: ...the next number in the queue Select EXIT to exit from the redial queue To cancel the automatic redial feature choose one of the following 1 Perform any user activity at the station go on hook select the speaker button etc 2 Dial 72 to delete all numbers from the redial queue 3 Select ARDL or the programmed AUTOMATIC REDIAL but ton while the number you wish to remove from the redial queue is ringin...

Page 84: ...ress INTERCOM and dial 8 2 Dial extension number 3 Hear confirmation beep Tracker page accepted or hear busy tone Tracker page not accepted 4 Press SPEAKER to end To use Tracker to transfer a call to a park orbit for retrieval and transmit the call s park orbit code and caller ID information if available 1 Answer call and select TRANS 2 Dial extension number 3 If the called station does not answer...

Page 85: ...t provides an interface for a headset a tape recorder an external ringer or an exter nal pager If your EP100 is so equipped you must set up one of its programmable buttons to serve as an enable disable button for each auxiliary device you plan to connect The system activates only the device that it identifies in the display and activates only one device at any time The following modes are programm...

Page 86: ...on location as follows 1 Select OPTIONS 2 Select NEXT until the FEAT option appears 3 Select FEAT 4 Select NEXT until the desired options appear 5 Select desired auxiliary feature APAGE to choose pager ARECD to choose recorder ARING to choose external ringer HDSET to choose headset 6 Press blank programmable button location to serve as enable dis able button for the feature you ve selected 7 Retur...

Page 87: ...Your telephone automatically returns to the call after you ve dialed the complete account code If the installer has arranged your system for account code entry your display may prompt you to enter an account code before dialing Depending upon how the installer has programmed your system these account codes may be forced mandatory for dialing outside numbers To enter account code on an outgoing cal...

Page 88: ...ame in the index the system will automatically dial that person s extension number To use Dial By Name 1 Select OPTIONS to enter the dial by name menu 2 Select INT button for intercom calling or select EXT for speed dial calling 3 Select ALL to view all entries or dial digits corresponding to the letters in the name you want to locate for example dial 266 for Comdial There is no limit to the numbe...

Page 89: ...und music and the group listening mode There are four ringer loudness levels plus an off position While your tele phone is on hook and idle press the VOLUME Up or VOLUME Down button once for each change in loudness you desire The ringer sounds once for each change as an example of the current setting Note If you set the ringer to the OFF position your telephone sounds a short ring burst once for e...

Page 90: ...e There are eight group listening loudness levels While on a call and in the group listening mode press VOLUME Up or VOLUME Down button once for each change in loudness you desire There are eight background music loudness levels While back ground music is on at your station press VOLUME Up or VOLUME Down button once for each change in loudness you desire This level remains set for background music...

Page 91: ...s INTERCOM 2 Activate speaker headset handset or group listen mode to be affected 3 While in that mode press VOLUME Up or VOLUME Down button to adjust loudness 4 Dial 7 or press programmed SAVE button to hold the loud ness at the last setting for all future calls until you change the default again 5 Repeat this procedure in each mode until you ve set all default volume levels 7 11 Programmed Butto...

Page 92: ...ion is busy To identify the station that occupies a busy line 1 Press DSS BLF button for busy line 2 Read your display for intercom number of station that is busy on line To identify the line that a busy station occupies 1 Press DSS BLF button for busy station 2 Read your display for the busy station s line number 7 12 Automatic Set Relocation If your installer has equipped your system with automa...

Page 93: ...ng features from the new location 1 Connect the telephone line cord to the new jack 2 Observe the flashing HOLD light and dial while the light is still flashing your telephone immediately assumes the features from the new location 7 13 Paging Your system provides an all call or a zone page feature that you access by dialing special codes This arrangement sounds your voice announcement through the ...

Page 94: ... may page you with instructions to meet them on line a Meet Me page You can go to the nearest tele phone dial a code and be in contact with the paging party To reply to a Meet Me page 1 Lift handset of nearest telephone 2 Press INTERCOM 3 Dial 78 4 Meet paging party on line ...

Page 95: ... Account Code INTERCOM 04 account code All Call INTERCOM 70 Attendant Calling INTERCOM 0 Authorization Code INTERCOM 08 authorization code Automatic Callback and Call Waiting INTERCOM 6 INTERCOM 6 Background Music INTERCOM 11 or 12 INTERCOM 1 Call Divert Station INTERCOM 55 extension number Call Forward Personal INTERCOM 51 extension number INTERCOM 5 Call Forward Ring No Answer All Calls INTERCOM...

Page 96: ...b Override extension number 03 DSS Programming INTERCOM 3 Executive Override extension number 03 Hold Manual HOLD Hold Exclusive HOLD HOLD Hold Directed INTERCOM 90 Hold Directed Pickup INTERCOM 90 LCD Messaging INTERCOM 02 message INTERCOM 02 Line Group 1 INTERCOM 9 Line Groups 2 11 INTERCOM 80 to 89 Line Groups 12 16 INTERCOM 60 to 64 Line Pick Up From Any Station Zones 1 4 INTERCOM 65 to 68 Lin...

Page 97: ...Orbit Retrieve INTERCOM 910 to 999 Park Orbit Send INTERCOM 910 to 999 Personal Ringing Tones INTERCOM 4 tone code 1 to 8 Redial Last Dialed Number Remote Station Disable INTERCOM 05 extension number INTERCOM 05 extension number Response Message INTERCOM 6 button 01 to 30 Service Observing INTERCOM 03 extension number Speed Dial Station Keypad 1 2 3 4 5 6 7 8 9 or 0 Speed Dial System 100 to 599 Sp...

Page 98: ...he following table details several unique dialing codes that are only applicable to single line proprietary and industry standard telephones Volume Save INTERCOM 7 Voice Announce Block INTERCOM 2 INTERCOM 2 Feature Enable Code Pick Up Last Line 08 Broker s Call 07 Speed Dial Access Code 01 Saved Number Redial 06 Dial Saved Number 09 TAP Dialing Code Feature Enable Code Disable Code ...

Page 99: ...ecified times ALL All Calls Forward Routes all of your calls to a different station location ANS Answer Answers any call ringing at your station APAGE Auxiliary Pager Stores a button that selects auxiliary paging speaker operation through the auxiliary jack ARECD Auxiliary Recorder Stores a button that selects tape recorder operation through the auxiliary jack ARING Auxiliary Ringer Stores a butto...

Page 100: ...n CFWD Call Forward Forwards all of your calls to a different sta tion location When cho sen as a feature stores a button that enables the function CALLBK I Will Call Back Respond to a SOHVA call with a non verbal message CLEAR Clear Features Stores a button that clears a currently active or engaged feature CLR Clear Cancels a call forward condition CONF Conference Establishes a confer ence DARK D...

Page 101: ...ace FEAT Feature Presents several differ ent features you can store at programmable buttons for later use GPLSN Group Listen When chosen as a fea ture stores a button that enables loud speaker broadcast of distant party s voice HDSET Headset When chosen as a fea ture stores a button that enables headset opera tion HAVE HOLD Ask Caller To Hold Send a non verbal response to a SOHVA caller so he or s...

Page 102: ... called PAGE Paging Zone When chosen as a fea ture stores a button that provides one button access to paging PARK Park Orbit When chosen as a fea ture stores a button that provides one button parking of calls PCKUP Pick Up When chosen as a fea ture stores a button that allows you to pick up a call ringing elsewhere PERS Personal Route your personal intercom calls to a dif ferent station location P...

Page 103: ...et Feature Enable call forwarding SOHVA Secure Off Hook Voice Announcement Sends a subdued off hook voice announce ment to another station SRC Music Source Selects which music source will supply back ground music TAKE MSG Take A Message Send a non verbal response to a SOHVA caller so he or she will know to take a message from an outside party VAB Voice Announce Block Inhibits your station from rec...

Page 104: ...Display Abbreviations 106 Comdial Sept 04 This Page Intentionally Left Blank ...

Page 105: ...ent that allows unified communications through the system Also provided is information on which features Comdial provides remote networking support too Feature Name Type Originating Terminating Both Remote Networking Support Feature Parameters Program Feature Abandoned Hold Release Terminating None Across Network Account Code Both None Across Network Node COS Alarms Local Node A lead Local Node Al...

Page 106: ...ocal Node Attendant Programing Both Comdial Local Node Authorizatio n Code Originating None Local Node Auto Hold Terminating None Across Network Node Auto Pause Terminating None Across Network Node Auto Redial Originating None Across Network Node Aux Line Across Network Node Aux Ring Local Node Block Program Across Network Incoming DID Node Feature Name Continued Type Originating Terminating Both ...

Page 107: ...ing Comdial Across Network Node Station CallForward All RNA Terminating Comdial Across Network Node Station Call Pickup Directed Terminating Comdial Across Network Node Station Call Pickup Group Terminating None Local Node Station Call Time Originating None Across Network Node Station Call Transfer Both Comdial Across Network Node Station Call Waiting Tone Terminating None Local Node Station Camp ...

Page 108: ...t Line Terminating None Local Node Station Dist Ring Terminating None Local Node Station Dial by Name Originating None Local Node Station Directed Station Hold Both None Local Node Station Disable Station Local Node Station Disconnect Notification Both None Across Network DND inhibit override Terminating Comdial QSIG Local Node Feature Name Continued Type Originating Terminating Both Remote Networ...

Page 109: ...Night Mode Terminating None Across Network Node Enhanced Ringing Terminating None Across Network Node Executive Override Both None Extended DTMF Feature Numbering Local Node Group Listen Terminating None Across Network Node Station Hands Free Both None Across Network Node Station Hold Terminating Comdial QSIG Across Network Node Station Feature Name Continued Type Originating Terminating Both Remo...

Page 110: ...g Call Routing Both Comdial Across Network Node Intercom Numbering Local Node Intercom Speed Dial Last Number Dialed Originating None Across Network Node Station LCD Contrast Both None LocalStation Only Node Station LCD Messaging Both None Local Node Line Group Both None Local or Network Channels Node Line Monitoring Both Comdial Local Node Feature Name Continued Type Originating Terminating Both ...

Page 111: ...sic Background Both None Local Music On Hold Both None Local Mute Both None Across Network Node Station Operator Network Both Comdial Across Network Hub Operator Node Both Comdial Local Node Page Both None Local Node Park Orbit Terminating None Local Node Personal Ring Tone Terminating None LocalStation Only Node Station Prime Line Originating None Local Node Station Privacy Terminating None Local...

Page 112: ...tations Node Station Recall Timing Hunt Group Terminating Comdial QSIG Across Network Node Record Both Comdial Across Network Node Station Response Message Both None Local Ring Monitoring Terminating Comdial Local Node Station Serial Transfer Terminating Comdial QSIG Local Service Observe Originating None Local Node Station Shift for Speed Dials Both None Across Network Node Station Feature Name C...

Page 113: ... Originating None Across Network SLPS TAP Both None Across Network SMDA SMDR Both Comdial Across Network with limitations Node Softkey Both Comdial Across Network with limitations SOHVA Terminating Comdial Local Node Station SOHVA Service Observe Originating None Local Node Station Dial Originating None Across Network Node Station Feature Name Continued Type Originating Terminating Both Remote Net...

Page 114: ...due Ringing Terminating Comdial Local Node Station System Manager Prog Both None Local System Parameters Both None Local Node TAFAS line answer from any station Both None Local Node Station Toll Restriction Both None Across Network Node COS Tracker Both Comdial Local Transfer to Voice Mail Both Comdial Across Network Node Station Trunk to Trunk Transfer Both Comdial Across Network Feature Name Con...

Page 115: ...nce Block Terminating Comdial Across Network Node Station Serial WP Integration Across Network Hub and VM VVP Across Network Hub and VM Feature Name Continued Type Originating Terminating Both Remote Networking Support Feature Parameters Program Feature ...

Page 116: ...Feature Networking Support 118 Comdial Sept 04 This Page Intentionally Left Blank ...

Page 117: ...n that you can program that will let you send a message requesting assistance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to the proper person or department Automatic Callback System rings a calling telephone when a busy called telephone becomes idle Automatic Dialing or Autodialing Usi...

Page 118: ...tically recognizes particular stations if they are relocated to a different station port the same class of service and station features are provided the station at the new port B Block Programming To eliminate the need to program each station individually programmers can assign features or functions to groups of stations Button Query Feature which allows users to display the functions of programma...

Page 119: ...ling party to the called party Caller ID Allows station users to view the originating line number of incoming calls before they are answered Camp On Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system also allows users to send a tone to busy telephone to notify the station that a call is waiting Central Message Desk A station ...

Page 120: ... located item Digital Voice Announcing DVA The DVA is a line powered device that provides voice prompts for auto attendant and transfer or you can use it to enhance the operation of DISA and Tracker Direct Inward System Access DISA An enhancement option that allows outside callers to directly call a station or access certain internal system features including all line groups and ARS To prevent fra...

Page 121: ...all ringing and intercom calling Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial DXP DXP Plus FXS and FXT Common Code Based Systems DXP DXP Plus FXS and FXT Comdial Communication Systems so named because the programmed function codes of these systems are interchangeable Dynamic Line Button System temporarily assigns a normally unassigned line to an idle line button...

Page 122: ...sed Needed for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call I Industry Standard Telephone IST Analog telephone with only a basic 12 button keypad and no advanced features Intercom An internal communication system that allows you to dial another station at your office or location without connecting to the out...

Page 123: ...omes idle the user s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status Mute A fixed feature button tha...

Page 124: ...rmines what paging zones if any a station can page over Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station to access a line at any time no other station has access to the line unless the user makes it available through conferencing Programmable Buttons Each telephone ...

Page 125: ... connection to any outside line ringing at the station when the station handset is taken off hook Ringing Tones Personal A telephone can be arranged to ring in one of six distinctive tones S Saved Number Redialing Saving a last manually dialed number for later autodialing Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group ...

Page 126: ...information for accounting and traffic analysis studies Subdued Off Hook Voice Announce SOHVA A private announcement that can be made to a busy party which they hear through the receiver of their handset System Alarm Reporting Allows you to view through the LCD telephone screen the various system alarms and the stations with which those alarms are associated System Speed Dial System speed dialing ...

Page 127: ...NF A fixed feature button that allows you to transfer outside calls and set up conference calls U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them Unsupervised Conference After a establishing a conference between two outside parties the originator drops out leaving a line to line unsupervised connection with...

Page 128: ...Glossary 130 Comdial Sept 04 Z Zone Paging Paging through the intercoms of some stations or departments in the system ...

Page 129: ... 65 66 67 68 71 72 73 74 75 76 77 78 81 82 83 84 85 87 88 89 90 91 92 93 94 95 96 97 101 Clearing Feature Buttons 78 codes 82 95 compatible equipment 87 Conferencing 50 51 configuring with auxillary jack 87 connecting an external ringer 88 creating conferences 50 creating unsupervised conferences 51 D default message table 66 Dial By Name 90 Direct Station Select DSS Button 18 34 71 94 Directed St...

Page 130: ...ng Light 17 67 68 monitoring stations 34 Multiple Automatic Redial Queue 83 Music 77 81 92 Mute 92 Mute Button 21 N Night Transfer of Ringing 31 night transferred calls 31 O outside calls 29 P Paging 77 95 Parking Calls 77 Personal Ringing Tone 24 Privacy Release 77 Programmed number table 75 programming a button 76 77 programming a location 71 programming a music enable button 77 programming a Pa...

Page 131: ... Speed Dialing 72 75 general description of 72 storing at programmable location 74 storing numbers 72 storing speed dial numbers using 73 74 Subdued Off Hook Voice Announcement SOHVA 35 36 T Tracker Paging System 85 turning off 91 turning off ringer 24 U understanding abbreviations 101 Unsupervised Conferences 51 user guidelines 26 using a redial queue 85 using directed hold 32 using exclusive hol...

Page 132: ...GCA70 410 Rev 1 Sept 04 ...

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