TROUBLESHOOTING
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This troublesho oting guide aims to save you time in case you
experience any inconvenience with this digital audio player.
If you are still h aving difficulty, please contact Co nsumer Service/
Tec hnical Support.
1.Ensure that the ON/OFF s witch is set to the ON p osition.
2.Ensure that the battery is charged.
1.Ensure that the USB drive r has been i nstalled correctly on the PC.
2.Ensure that the USB cable is attached securely to both the P C
a nd your player.
3.Ensure that y our player's memory capacity limit has not bee n
re ached.
4.Ensure that the battery is charged.
1.Ensure that the volume level is not set to "0".
2.Ensure that y our headphones are at tached securely to the
headphone j ack.
3.Poor sound q uality may result from corrupt or poorly encoded
m usic files. Try download ing the mus ic file again or encodin g
the file at a higher bitrate. The recom mended b itrates for this
player is 128 kbps for Mp3 files and 64 kbps for WMA files.
1.Ensure that a udio files have been tra nsferred to your player.
2.Ensure that the audio file is of a com patible form at (Mp3 or WMA).
1.Pleases call T echnical Support for a Hot-key reb oot.
My player does not work.
File transfer failure.
Poor sound quality or no sound.
Ca n't find any music files.
The screen displays nothin g.
Technical Supp ort
Mo nday to Frid ay: 8:00 AM - 11:00 PM ES T
Sat urday and Sunday: 9:00 AM - 11:00 P M EST
Telephone: 800-681-2629 o r 718-416-3197
You can also reach us onli ne at
or
by e-mail at
.
www.cobyusa.co m
techsupport@ cobyusa.com
