BBG-1002-2UDX-OM (V1.3)
BBG-1002-2UDX PRODUCT MANUAL
3-79
Operating Instructions
Troubleshooting
Troubleshooting Network/Remote Control Errors
Refer to Cobalt
®
reference guide “Remote Control User Guide” (PN
9000RCS-RM) for network/remote control troubleshooting information.
In Case of Problems
Recovering Card From SD Memory Card
New production cards/devices come equipped with an SD card installed in a
slot receptacle on the underside of the card. The data on this SD card can be
used to restore a card should the card become unresponsive (can’t
communicate with DashBoard or other remote control). Recovering a card
using the procedure here will restore the card to any installed option licenses
and the most recent firmware installed.
1.
(See Figure 3-10.) Make certain the card has the proper SD card installed
in the under-card slot. If SD card is not installed, contact Product Support
to obtain an SD card.
Note:
• (TTS only) Cards shipped with TTS use an SD card for the
TTS library in addition to recovery files. If your +TTS-equipped device was
received earlier than December 2015, your SD may not contain the recov-
ery files. Contact Product Support to obtain the updated SD card containing
both TTS library and SD recovery files.
• If unit is a BBG-1000 Series device, remove the top cover before
proceeding.
SD closed captioning waveform
or character rendering is
corrupted
Moving box insertions running
into line 21
For SD usage, burn-ins can impinge on and
corrupt line 21 closed-captioning waveform if
positioned too close to the upper right of the
raster. Typically, moving box insertions are not
intended for content (such as OTA) where CC is
required. If CC is present and must be retained,
make certain to check CC content if burn-in
insertions are enabled and reposition burn-ins to
avoid line 21 interference.
Device does not pass video or
audio as expected. Control
settings spontaneously changed
from expected settings.
Event-based preset
inadvertently invoked
Event-based preset loading (Event Setup tab >
Event Triggers sub-tab) should be set to
Disabled if this function is not to be used. Read
and understand this control description before
using these controls to make sure engagement
for all expected conditions is considered. See
Presets (p. 3-60) for more information.
Device will not retain user
settings, or setting changes or
presets spontaneously invoke.
Event Based Loading sub-tab
inadvertently set to trigger on
event
If event based loading is not to be used, make
certain Event Based Presets is disabled (either
using master Enable/Disable control or through
events settings. See Presets (p. 3-60) for more
information.
Table 3-4
Troubleshooting Processing Errors by Symptom — continued
Symptom
Error/Condition
Corrective Action
