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PRODUCT & CARE GUIDE 

Your  Authorized  Dealer  carries  a  wide  variety  of  care  and 
maintenance  products.  For  more  information  please  contact 
your Dealer.

 

REQUIRED FILTER MAINTENANCE 

Your  new  hot  tub  is  equipped  with  a  filter  cartridge.  To  ensure 
maximum water quality at all times, you should replace the filter 
cartridge  every  six  months,  or  earlier  as  necessary.  The  filter 
cartridge is designed to be thrown away! Attempts to re-use the 
filter cartridge may result in the re-release of unwanted particles 
back into the hot tub. 

PLEATCO DUAL CORE FILTERS 

Your hot tub/spa comes with a premium filter.  Most come with 
equipped with a Pleatco DualCore Filter, which does a better job 
of  cleaning  your  spa  water  than  any  other  filter cartridge.    The 
DualCore filter has two layers of filtration media, the outer layer 
and  the  inner  layer.    Both  are  engineered  to  remove  different 
particles from your water.   

 

The outer core is similar to a traditional filter which traps larger 
debris, while the inner core filters the water for particles down to 
3  microns  in  size.    The  inner  core  is  easily  removed  and  both 
filter media can be cleaned.  
 
Keeping  your  spa  water  clean  and  refreshing  is  extremely  im-
portant for your enjoyment of your hot tub.  Our hot tubs come 
with only the best filters available in order to ensure your satis-
faction.   

REQUIRED WATER REPLACEMENT 

You  should  replace  the  hot  tub’s  water  every  3-6  months.  The 
frequency  will  depend  on  a  number  of  variables  including  fre-
quency of use, number of bathers and attention paid to the wa-
ter  quality  maintenance.  You  will  know  it  is  time  for  a  change 
when  you  can  no  longer  get  the  normal  feel  or  sparkle  to  the 
water, even though the key water balance measurements are all 
within the recommended ranges. 

HEADREST / PILLOW CARE 

The pillows can be removed for easy cleaning and maintenance. 
All pillows have plugs within the pillow itself. To remove the pil-
low, grab the bottom edge firmly and pull outward. This will allow 
the  pillows  to  pop-out  from  the  receptacle  in  the  spa  shell.  To 
reinstall the pillow you will align the pillow plug with the recepta-
cle. Press/hit the front side of the pillow firmly, which will insert 
the plug back into the receptacle. 

OWNER’S MANUAL 

2020 

 

Proper water chemistry must be maintained. Your hot tub 
pillows are easily and quickly damaged when exposed to 
unbalanced  spa  water.   

If  you  suspect  that  your  chemi-

cals  may  be  unbalanced,  remove  your  pillows  immediately 
until the water has been restored to suggested conditions. 

 

Do not sit on the pillows 

 

Do not pull on the pillows 

 

Pillows  should  be  cleaned  using  a  soft  cloth  and  mild  soap, 
then wiped with a conditioner. We recommend that pillows be 
washed each time you drain you spa. 

 
This  Limited  Warranty  is  void  if    failure  is  caused  by  accident, 
acts of nature, acts of God, or other causes beyond the control of 
CSMI. Neglect, misuse and abuse include any installation, oper-
ation,  or  maintenance  of  the spa  other  than  in  accordance  with 
the  instructions  contained  in  the  owner’s  manual  provided  with 
the spa, including, but not limited to damage caused by operation 
outside  the  range  of  34  degrees  Fahrenheit  and  116  degrees 
Fahrenheit or 1 degree Celsius and 47 degrees Celsius . 
 
Please  be  advised  that  the  Spa  Warranty  will  become  void  if 
Coast  Spas  or  any  of  its selling  or  servicing  agents determines 
that  the spa  has  been  exposed  to  Hydrogen  Peroxide,  TriChlor 
or any substance using it as an ingredient proven to be danger-
ous to the Spa. Any condition arising from the use of Hydrogen 
Peroxide or TriChlor on the Spa is not a warrantable defect.  

HOT TUB INTERIOR 

Your  hot  tub  has a  fiberglass  reinforced  acrylic  shell.  Generally 
dirt  and stains  will  not  adhere  to  the surface.  To  properly clean 
the surface, we recommend wiping it with a soft damp cloth (or 
sponge) using a lowsudsing household soap or liquid detergent 
and  rinsing  thoroughly  with  fresh  water.  Stubborn  dirt  or  stains 
may be removed by using Spic & Span adequately dissolved in 
water.  Contact your dealer and inquire about maintenance pack-
ages. 

 
DO  NOT 

use any cleaning products containing abrasives or 

solvents,  since  these  could  damage  the  surface.  Harsh  chemi-
cals  should  never  be  used  on  acrylic  surfaces.  Damage  to  the 
shell due to the use of harsh chemicals is not covered under the 
warranty. 
 

DO NOT 

leave your hot tub drained and in direct sunlight for 

extended periods of time. Extreme heat could cause damage to 
the acrylic surface and may induce an effect known as “crazing”. 

STAINLESS STEEL CONTROLS AND COMPONENTS ABOVE THE 
WATER LINE 

To preserve the stainless steel finish of the controls and compo-
nents above the water line, we recommend they be wiped with a 
dry soft  cloth after each use of your hot tub.  In addition, off-gas 
your  tub  by  removing  the  cover  for  approximately  30  minutes 
multiple  times  per  week  (if  not  in  use)  and  after  every  shock 
treatment. 

Summary of Contents for Swim 2100VE

Page 1: ...1 ...

Page 2: ...nformation Page 4 Start Up Guide 2100 2101 VE Swim Spas Page 5 Important Safety Instructions Page 6 Preparation and Set up for Your New Spa Page 7 Electrical Requirements Page 7 Draining Winterizing Page 7 8 Filter Maintenance Page 9 Water Quality Maintenance Page 9 Water Clarity Troubleshooting Page 10 Product Care Guide Page 11 12 Glossary of Terms Page 12 13 Basic Installation and Configuration...

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Page 6: ...e consult your physician before using a hot tub Before entering the hot tub the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature regulating devices may vary as much as 5 F 2 C Persons suffering from obesity or a medical history of heart disease low or high OWNER S MANUAL 2020 blood pressure circulatory system problems or diabetes shoul...

Page 7: ...d will be the sole responsibility of the spa owner 120VAC This requires an isolated 15 Amp circuit breaker This needs to be an isolated circuit with no other appliances or lights on this circuit at any time Extension cords are not to be OWNER S MANUAL 2020 used in conjunction with the operations of the spa Low voltage damage could result and this is not covered by warranty NOTE All components must...

Page 8: ...SITUATIONS To eliminate freezing in the event of equipment failure use a 100 watt light bulb or small heater via extension cord and place it in the equipment area keeping it away from plumbing lines This will help for a short period of time until proper service can be rendered important to maintain a slightly alkaline condition of 7 2 to 7 8 Problems become proportionately severe the further outsi...

Page 9: ...around the filter canister This is a good time to check the skimmer basket Bring skim mer door weir forward and unscrew basket Clean out debris and reinstall Look for these specialized cleaning attachments at your local dealership WATER QUALITY MAINTENANCE Maintaining the quality of the water within the specified limits will serve to enhance your enjoyment and prolong the life of the hot tub s equ...

Page 10: ...o low pH is too low High metal content in water Adjust alkalinity Adjust pH Use stain and scale product Cloudy Water Poor filtration pH is too high Hardness is too high Total alkalinity is too high Suspended particles Clean filter cartridge Adjust pH Adjust hardness Adjust total alkalinity Drain and refill spa water Algae Growth pH is too high Sanitizer is too low Adjust pH Shock spa with sanitize...

Page 11: ... to unbalanced spa water If you suspect that your chemi cals may be unbalanced remove your pillows immediately until the water has been restored to suggested conditions Do not sit on the pillows Do not pull on the pillows Pillows should be cleaned using a soft cloth and mild soap then wiped with a conditioner We recommend that pillows be washed each time you drain you spa This Limited Warranty is ...

Page 12: ...remain locked at all times to prevent unau thorized entry into the spa and potential drowning Do not Sit Stand or Lie on your cover Nor should you place any heavy object on top of the cover as this may damage the structure OWNER S MANUAL 2020 VERY IMPORTANT We recommend a vinyl conditioner for your spa cover Your local dealer carries a wide variety of care and maintenance products Choose a pleasan...

Page 13: ...UIDELINES Warning Qualified Technician Required for Service and Installation Use minimum 6AWG copper conductors only Torque field con nections between 21 and 23 in lbs Readily accessible discon OWNER S MANUAL 2020 necting means to be provided at time of installation Permanently connected power supply Connect only to a circuit protected by a Class A Ground Fault Circuit Interrupter GFCI or Residual...

Page 14: ...Pump running constantly will not turn off Filter cycle set to 24 hours Problem with the circuit board Turn off 24 hour filtration Turn power off at GFCI and contact your Dealer Pump will not turn on GFCI tripped Motor has overheated Not plugged in Damaged plug Seized motor Blown fuse Motor vent is blocked Reset the GFCI Let cool for 1 hour Plug in to the board Contact your Dealer Contact your Deal...

Page 15: ...xtended periods of time in cold weather cold wind Hot tub is wired for 110V and jets are on Put cover back onto hot tub and allow for heat to regenerate Call your dealer if temperature does not increase Hot tubs wired for 110V only have enough power to heat or operate pumps Turn off jets PUMPS WILL NOT PRIME PROBABLE CAUSE RECOMMENDED ACTION Pump on but no water flow Air trapped in pump No water i...

Page 16: ...d RETURN use to confirm the setting and goes back to previous screen Setting Temperature To change water Set Temperature use UP and DOWN buttons to set the desired temperature The screen will display SET TEMP with the current set temperature After 5 seconds without change to the set temperature the screen will go back to the MAIN screen with the current water temperature displayed Changing the Set...

Page 17: ... for the spa With DATE TIME highlighted press MENU to enter the DATE TIME setting In this screen pressing MENU will move and highlight various fields that can change the setting UP DOWN to change the values and RETURN to confirm the setting and exit DEGREE F C displays spa temperature in Celsius or Fahrenheit This option is only available for 60 Hz countries Unit automatically displays Celsius for...

Page 18: ... while in the spa With SERENITY MODE highlighted press MENU to enter and select a specific time Use UP DOWN to select the desired time setting Press MENU again to navigate to EXIT START Select the desired option and RETURN to confirm the setting and exit ENERGY INTERVAL Only available for Non Circ systems With ENERGY INTERVAL highlighted press MENU to enter the EN ERGY INTERVAL setting Use UP DOWN...

Page 19: ...NSOR 2 connection Wait for water temperature to cool down Check to be sure there is enough water flow through heater Check SENSOR 2 connection or replace SENSOR 2 Wait for water temperature to cool down Check to be sure there is enough water flow through heater Check SENSOR 3 connection Error caused when SENSOR 1 2 or 3 detects low temperature All PUMPS and BLOWERS will turn on automatically to pr...

Page 20: ...es of a field RETURN use to confirm the setting and goes back to previous screen Setting Temperature To change water Set Temperature use UP and DOWN buttons to set the desired temperature The screen will display SET TEMP with the current set temperature After 5 seconds without change to the set temperature the screen will go back to the MAIN screen with the current water temperature displayed Chan...

Page 21: ...default are OFF To set them enter START TIME DURATION and enable ALL DAYS or a specific day 1 To program the SWIM WORKOUT press the MENU button then UP button and select SWIM WORKOUT by pressing the MENU button to get to the WARM UP setting 2 Press the UP or DOWN button to select the SPEED for WARM UP then press the MENU button to select DURATION in minutes then press the MENU button twice to get ...

Page 22: ... seconds to unlock the Menu With PANEL LOCK highlighted press MENU to enter PANEL setting Use UP DOWN to select the desired setting and RETURN to confirm the setting and exit NO HEAT TIME set the time frame for not allowing the heater to turn on With NO HEAT TIME highlighted press MENU to enter the NO HEAT TIME setting In this screen pressing MENU will move and highlight various fields that can ch...

Page 23: ...onnection Wait for water temperature to cool down Check to be sure there is enough water flow through heater Check SENSOR 2 connection or replace SENSOR 2 Wait for water temperature to cool down Check to be sure there is enough water flow through heater Check SENSOR 3 connection Error caused when SENSOR 1 2 or 3 detects low temperature All JETS and BLOWERS will turn on automatically to protect plu...

Page 24: ...ing screens Use UP and DOWN to navigate between various Setting screens UP DOWN RETURN MENU LIGHT JET 1 SWIM WORKOUT JET 2 Description of the Buttons Introduction Main Screen The main screen displays current time water temperature and status of the system accessories Priming Mode When power is ON the system will enter priming mode with Priming Mode displayed on the panel In this mode all devices s...

Page 25: ...fault are OFF To set them enter START TIME DURATION and enable ALL DAYS or a spe cific day 1 To program the SWIM WORKOUT press the MENU button then UP button and select SWIM WORKOUT by pressing the MENU button to get to the WARM UP setting 2 Press the UP or DOWN button to select the SPEED for WARM UP then press the MENU button to select DURATION in minutes then press the MENU button twice to get t...

Page 26: ...seconds to unlock the Menu With PANEL LOCK highlighted press MENU to enter PANEL setting Use UP DOWN to select the desired setting and RETURN to confirm the setting and exit NO HEAT TIME set the time frame for not allowing the heater to turn on With NO HEAT TIME highlighted press MENU to enter the NO HEAT TIME setting In this screen pressing MENU will move and highlight various fields that can cha...

Page 27: ...ter in heater Check to be sure there is enough water flow through heater Check SENSOR 1 connection or replace SENSOR 1 Wait for water temperature to cool down Check SENSOR 2 connection Wait for water temperature to cool down Check to be sure there is enough water flow through heater Check SENSOR 2 connection or replace SENSOR 2 Wait for water temperature to cool down Check to be sure there is enou...

Page 28: ...g A short press of the or button results in a search of the station and stops at next sufficient signal strength A long press results in manual tuning mode USB OPERATION A Insert a USB stick into the USB slot Songs must be of the mp3 or wma format B button Press it to pause the track Press it again to re sume play C and button Track Up Track Down Short press Track Up or Track Down button to select...

Page 29: ...ote should already be paired from the factory but if you need to synchronize the remote follow the steps below 1 Make sure Digital Media Locker is powered ON red LED the place the remote within 0 5 meter of the Digital Media Locker 2 Press and hold MODE on remote control until the LCD shows Pairing in Progress Release the button 3 Within 2 seconds the LCD will show Paired If it fails to pair the L...

Page 30: ...mote control BLUETOOTH MULTI LINK A second Bluetooth device can pair to the Digital Media Locker even when it has been paired to another Bluetooth device The second Blue tooth device will be able to play once the first device has stopped play ing LISTENING TO FM RADIO Press MODE on remote control to switch to FM radio mode Scan or Seek FM Radio Channels 1 Press FAST REWIND or FAST FORWARD to seek ...

Page 31: ... filter cycles and pump 1 operation Verify that the green light on the Ozone turns on when acti vated Check the spa drain at the bottom of the spa to verify that small ozone bubbles are coming out Verify that one way check valve is installed on the ozone tubing and it is working as intended ...

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