clage DSX Touch, Quick Manual

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13
EN
CLAGE
This instantaneous water heater was manufactured conscientiously and checked several times
before delivery. Should malfunctions nevertheless occur, it is usually only due to a bagatelle. First
attempt to switch the house fuses off and on again in order to reset the electronics. Next, try to
remedy the problem with reference to the following table. In doing so, you will avoid unnecessary
expense of customer service assistance.
DSX Touch
Problem
Cause Solution
Water stays cold, touch display does
not light up
Master fuse tripped Renew or activate fuse
Safety pressure cut-out tripped Contact customer service
Display shows
error symbol
The appliance has detected an error.
Switch fuses off and on. If symbol “screwdriver” is still indi-
cated, contact customer service
Flow rate of hot
water too weak
Outlet fitting dirty or calcified Clean shower head, jet regulator or sieves
Fine filter dirty or calcified Let clean fine filter by customer service
Water flow is limited Deactivate Eco mode and flow limit
Selected temperature is not reached
Water flow rate too high (Re)activate motor-driven valve in the menu “Flow Limit”
Cold water has been
added via the tap
Tap hot water only; set temperature, check outlet tempera-
ture
Touch display does not respond cor-
rectly or only sporadically
Display glass is wet Dry display by wiping it with a soft cloth
App can’t find the DSX Touch
Master fuse tripped Renew or activate fuse
Out of Wi-Fi range
Replace the tablet / smartphone near the access point (router
or DSX Touch)
Wi-Fi deactivated
(air plane mode)
Activate Wi-Fi at tablet / smart phone settings
Tablet / smartphone is connected to
another Wi-Fi as the DSX Touch
Change to the same Wi-Fi as the DSX Touch
Repairs must only be carried out by authorised professionals.
If a fault in your appliance cannot be rectified with the aid of this table, please contact the service
organisation of your importer or the Central Customer Service Department. Please have the
details of the typeplate at hand.
4. Trouble-shooting and service
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone:
+49 4131 8901-40
Fax: +49 4131 8901-41
Email: service@clage.de
FX 3 Remote control
Problem
Cause Solution
Symbol “battery” lights Flat batteries
Insert two new type AAA
batteries in the remote control
Display: “ bt ” and appliance does
not response to the remote control
Transmission range exceeded Place the remote control closer to the appliance, press key
Display: “
--
” and radio symbol
flashes
Registration in process Hold the remote control in front of the water heater