WS1”, 1.5” & 2” Series Watersoftener
Installation Operation Maintenance Manual
SIMPWS1 REV3 13/07/11 PAGE 15 OF27
9.0 FAULT FINDING AND RECTIFICATION
Modern water softeners are extremely reliable and unlikely to give any
problems if they are installed and operated correctly.
9.1 NO FLOW TO SERVICE
Check mains pressure is above 1.7 bar.
Check inlet and outlet isolating valves are open.
Check service outlet valve is open.
Check pressure drop across resin. If excessive, resin may be fouled,
or internals blocked. Initiate a regeneration. If this does not free up
the resin the softener will need to be inspected and serviced by a
competent engineer.
9.2 POOR TREATED WATER QUALITY
Check manual by-pass closed.
Check salt level in salt tank. Refill if necessary.
Trickle flow through conventional ball valve in storage tank. Replace
with Torbeck or Fluidmaster servo valve.
Check raw water pressure above minimum. If flow is less than
minimum, channelling of water can occur in resin. which results in
inadequate treatment.
Check injector strainer and injector not blocked (see Appendix for
drawings). Clean if necessary.
Check brine pick-up screen not blocked. Clean if necessary.
Check brine line not split. Replace if necessary.
Check raw water hardness, and then check if capacity setting is correct
for this hardness (see Section 12.0)
