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CT-S310II Series Service Manual

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Summary of Contents for CT-S310II

Page 1: ...Service Manual COMPACT LINE THERMAL PRINTER CT S310II Revision 1 00 2011 4 25...

Page 2: ......

Page 3: ...ries Service Manual REVISIONS Rev No Date Page Comment 1 00 2011 4 25 Newly issued CITIZEN is a registered trademark of CITIZEN HOLDINGS CO LTD Japan CITIZEN es una marca registrada de Citizen Holding...

Page 4: ...ubleshooting Guide 31 3 SERVICE PARTS LIST 34 3 1 Mechanical Parts List 34 3 1 1 Mechanical Exploded Diagrams 39 3 2 Parts Layout 43 3 2 1 SA MAIN PCB 30 43 4 CIRCUIT DIAGRAMS 44 4 1 MAIN PCB 44 4 1 1...

Page 5: ...CT S310II Series Service Manual 5 SUPPLEMENTARY INFORMATION 53 5 1 Self printing 53 5 2 Hex dump Mode 55 5 3 Memory Switch Setting Mode 56 5 4 Updating the Firmware 58 3...

Page 6: ...t is absolutely necessary After finishing inspection perform a check to ensure that there is no irregularity before turning on the printer Use caution not to leave any part or screw used for maintenan...

Page 7: ...emoving COVER FRONT 03 be careful not to touch the manual cutter If it cannot be removed easily open COVER TOP 03 beforehand 2 Disassembling COVER TOP 03 Pull LEVER COVER OPEN 03 to open COVER TOP 03...

Page 8: ...TOP 03 3 Disassembling HOLDER PLATEN 03 Remove two SCREW PHT ST SW PW M3 0 6 that fasten UNIT SLIDE BLADE and remove GUIDE 3 PAPER from HOLDER PLATEN 03 Precaution at reassembly When reassembling alig...

Page 9: ...TEN on the right side of the shaft of SA PLATEN 03 inwardly then move SA PLATEN 03 to the right Together with BUSHING PLATEN on the left Raise the gear side of SA PLATEN 03 and pull it out toward the...

Page 10: ...panel of CASE 03 outwardly to avoid contacting LEVER L CUTTER RELEASE on the left side and pull the right panel outwardly to avoid contacting LEVER COVER OPEN 03 on the right side Remove SCREW BHT BT...

Page 11: ...mbly reassembly Do not pull the cable by force When reassembling be careful not to catch the cable FRAME BOTTOM 03 and FRAME MAIN 03 are secured with hooks at the bottom Slide FRAME BOTTOM 03 to disen...

Page 12: ...03 outwardly and raise FRAME MIDDLE 03 Before removing FRAME MIDDLE 03 remove the power cable from the notch When mounting it align the hole on the front of FRAME MIDDLE 03 with the boss Precaution at...

Page 13: ...hose screws is secured with COVER DR CONNECTOR 03 Precaution at reassembly When attaching PLATE IF 03 align the bosses at FRAME BOTTOM 03 with the holes at PLATE IF 03 Check the positions of the seria...

Page 14: ...the notch at FRAME BOTTOM 03 6 Disassembling SA CUTTER UNIT Pull LEVER R L CUTTER RELEASE toward you to raise SA CUTTER UNIT and remove SA CUTTER UNIT from FRAME MAIN 03 Remove the cable from the conn...

Page 15: ...nd left of FRAME MAIN 03 as well as the U slots at HOLDER HEAD SPRING Insert the hook at FRAME MAIN until its end reaches the mark at HOLDER HEAD SPRING Detach SA THERMAL HEAD 03 from the bosses on th...

Page 16: ...ce facing upward Since the connector pins are sharply pointed never touch the connector terminal Remove SCREW BH M3 0 4 that fasten SA THERMAL HEAD 03 and HOLDER HEATSINK 03 Precaution at reassembly A...

Page 17: ...3 and remove it toward you Move down POP UP COVER align the lugs on the right and left with the notches at FRAME MAIN 03 and pull it out toward you Remove one SCREW BHT BT M3 0 6 that fastens FRAME MA...

Page 18: ...03 Each slit must be aligned as well 3 Disassembling SA MOTOR 03 Remove SCREW BHT ST M3 0 6 and SCREW PHT ST M3 0 6 that fasten FRAME MAIN 03 and COVER GEAR 03 Precaution at disassembly reassembly Wh...

Page 19: ...ion facing downward 4 Disassembling PLATE PLATEN LOCK LEVER Remove SPRING LEVER PLATEN LOCK from the hooks at FRAME MAIN 03 and LEVER R PLATEN LOCK Remove two SCREW PHT ST M3 0 6 that fasten PLATE PLA...

Page 20: ...e slot at FRAME MAIN 03 and remove the shaft through the shaft hole Precaution at disassembly reassembly To keep the hook at LEVER R PLATEN LOCK clear of FRAME MAIN raise the rotating shaft slightly w...

Page 21: ...sengage SPRING CUTTER LEVER from the hooks at FRAME MAIN 03 and LEVER R CUTTER RELEASE Move down LEVER R CUTTER RELEASE and pull it out of the shaft Disengage SPRING CUTTER LEVER from the hooks at FRA...

Page 22: ...two SCREW BHT ST M3 0 6 that fasten BASE HEAD SUPPORT 03 and FRAME MAIN 03 Disengage BASE HEAD SUPPORT 03 from the boss at FRAME MAIN 03 and remove it from the shaft 1 2 in order BASE HEAD SUPPORT 03...

Page 23: ...the hooks at FRAME MAIN 03 Precaution at reassembly Be careful not to tighten the screw excessively Check the sensor mounting position and its orientation Check the cable routing position Precaution a...

Page 24: ...R OPEN SENSOR F2 Detach the cables from the hooks at FRAME MAIN 03 Precaution at reassembly Be careful not to tighten the screw excessively Check the sensor mounting position and its orientation 1 3 A...

Page 25: ...AIN mating section with LEVER R L PLATEN LOCK Hooks at FRAME MAIN mating section with LEVER R L CUTTER RELEASE Press formed projections at FRAME MAIN Apply grease to the shaft Inside of the hook at LE...

Page 26: ...rease No 2 Right left cutting edges of the blade at SA CUTTER UNIT Amount of grease 1 mm drop point Right and left ends of the fixed blade at PLATE FIXED BLADE Amount of grease 1 mm drop point Apply g...

Page 27: ...nking Occurrence of an error waiting for macro execution Not lit Normal operation Error Details and LED Indications 1 Automatically recoverable errors 1 Print head hot Description When the head temper...

Page 28: ...be activated resulting in the paper end error 2 Recoverable errors 1 Cover open error when MSW3 8 is set to ON Description When the printer cover is opened during paper feed or printing the ERROR LED...

Page 29: ...nrecoverable errors 1 Memory error Description Built in RAM read write check operation is not correctly performed Recovery condition This error is not recoverable POWER LED green ERROR LED red Not lit...

Page 30: ...nside the printer is detected Or another system error is detected When this error occurs immediately turn the power off Recovery condition This error is not recoverable POWER LED green ERROR LED red L...

Page 31: ...d error 3 Macro execution wait Description When the ESC POS command is specified the macro execution wait status will take effect Recovery condition Recovered when the FEED switch is pressed POWER LED...

Page 32: ...links when data exists in the receive buffer The presence of data is checked at certain intervals Accordingly when the data size is small and is processed rapidly the LED may not blink even if the dat...

Page 33: ...Check Method Remedies The power cable is not connected or not inserted securely Connect the power cable Insert the cable securely Power cannot be turned on The POWER LED not illuminated 24 VDC is not...

Page 34: ...ng using ethyl alcohol soaked cotton swab or soft cloth Paper other than recommended is used Check if the paper being used meets the specification Replace it with the specified paper Print is pale Pri...

Page 35: ...the front cover Replace SPRING LEVER INTERLOCK Auto Cutter Failure Phenomenon Cause Check Method Remedies The connector has a bad connection Check the connecting condition of the connector Connect th...

Page 36: ...02 0 GEAR REDUCTION 1 5 TZ24232 0 COVER GEAR 03 1 6 E14030 060F SCREW BHT ST M3 0 6 1 7 TZ44106 0 LEVER L PLATEN LOCK 1 8 TZ44107 0 LEVER R PLATEN LOCK 1 9 TZ44108 0 PLATE PLATEN LOCK LEVER 1 10 E1113...

Page 37: ...4 2 37 TZ99101 0 PLATE FIXED BLADE 1 38 TZ24101 0 GUIDE 3 PAPER 1 39 E16930 060F SCREW PHT ST SW PW M3 0 6 2 40 TZ44230 0 GUIDE PAPER COURSE 03 1 41 E14030 060F SCREW BHT ST M3 0 6 2 42 E17930 080F S...

Page 38: ...E17930 080F SCREW BHT BT M3 0 8 1 67 TZ54103 0 LOGO CITIZEN 2 TZ56236 0 COVER FRONT 03 1 White 68 TZ56237 0 COVER FRONT BK 03 1 Black 69 TZ99902 0 LABEL CAUTION 1 70 TZ44141 0 FRAME BOTTOM 03 1 71 TZ...

Page 39: ...8 E16730 080F SCREW FHT ST M3 8 2 89 E00840 050F SCREW PHT EXT TW M4 0 5 1 90 E16330 060F SCREW PHT ST 3 TW M3 0 6 1 91 TZ59901 0 LWS 1S CABLE CLAMP 1 TZ56240 0 COVER POWER SWITCH 03 1 White 92 TZ5624...

Page 40: ...6 10 E11630 050F SCREW TP ST M3 5 78 86 E13517 070F SCREW NO 0 PHT BT 3 M1 7 7 23 25 E14030 060F SCREW BHT ST M3 0 6 6 14 21 41 73 82 96 E16220 040F SCREW NO 0 TFH BT4 0 5 M2 0 4 48 52 E16330 060F SC...

Page 41: ...CT S310II Series Service Manual 39 3 1 1 Mechanical Exploded Diagrams Exploded diagram 1 35 33 34 36 31 38 37 39 32 40 41 36 34 42 42 30 29 67 68 67 62 63 64 65 66 54 73 92 13 14 55 94 94 94...

Page 42: ...CT S310II Series Service Manual 40 Exploded diagram 2 93 69 52 49 60 56 58 61 59 50 51 53 57 43 25 53 25 48 47 45 46 44 24...

Page 43: ...CT S310II Series Service Manual 41 Exploded diagram 3 20 9 10 7 15 19 1 17 18 4 5 6 3 27 28 26 23 22 2 3 21 19 8 17 18 16 10 11 12 21...

Page 44: ...CT S310II Series Service Manual 42 Exploded diagram 4 84 83 78 86 88 89 74 75 85 87 79 82 81 90 70 71 95 71 91 72 71 76 71 96 96 77 80...

Page 45: ...CT S310II Series Service Manual 3 2 Part s Layout 3 2 1 SA MAIN PCB 30 43...

Page 46: ...CT S310II Series Service Manual 4 CIRCUIT DIAGRAMS 4 1 MAIN PCB 4 1 1 Main Control Board CPU1 44...

Page 47: ...CT S310II Series Service Manual 4 1 2 Main Control Board CPU2 DAC 45...

Page 48: ...CT S310II Series Service Manual 4 1 3 Main Control Board ROM 16M 64M 46...

Page 49: ...CT S310II Series Service Manual 4 1 4 Main Control Board RAM 47...

Page 50: ...CT S310II Series Service Manual 4 1 5 Main Control Board HEAD OP PANEL 48...

Page 51: ...CT S310II Series Service Manual 4 1 6 Main Control Board PF MOTOR CUTTER DRAWER 49...

Page 52: ...CT S310II Series Service Manual 4 1 7 Main Control Board SENSOR BUZZER 50...

Page 53: ...CT S310II Series Service Manual 4 1 8 Main Control Board POWER 51...

Page 54: ...CT S310II Series Service Manual 4 1 9 Main Control Board RS232C I F USB I F 52...

Page 55: ...nd cuts the paper 1 Printer type 2 Firmware version 3 Interface setting 4 Buffer size 5 DIP switch setting only for the model equipped with serial interface 6 Memory switch setting 7 Font A 20H to FFH...

Page 56: ...g to print the current memory switch settings following the self printing Press the FEED switch twice during self printing to print the values on the maintenance counter following the self printing Th...

Page 57: ...2 43 44 45 46 47 48 49 4A 4B 4C ABCDEFGHIJKL 42 43 44 45 46 47 48 49 4A 4B 4C 4D BCDEFGHIJKLM 43 44 45 46 47 48 49 4A 4B 4C 4D 4E CDEFGHIJKLMN 44 45 46 47 48 49 4A 4B 4C 4D 4E 4F DEFGHIJKLMNO 45 46 47...

Page 58: ...e memory switch setting mode starts 3 Settings and operation guidance are printed out 2 Selecting the memory switch The current status of memory switch 1 is printed out 1 Each time the FEED switch is...

Page 59: ...ory switch setting mode Press the FEED switch for a short time repeatedly until Write Factory Setting is selected Hold down the FEED switch The new setting is printed out Then the memory switch settin...

Page 60: ...ies screen of the Windows printer driver 3 Click the Browse button and select the location of the firmware file stored in step 1 4 Check that the power is supplied to the printer and set paper The pri...

Page 61: ...ted perform self printing to check that the version is correctly upgraded Check the memory switch setting recorded before updating the firmware In a case where the setting is initialized after the upd...

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