94 Version:
BB
Document Number: G-SIP3D-RUC
T
ROUBLESHOOTING
I
NSTALLATION AND
C
ONFIGURATION
G
UIDE
12
AND
24 P
ORT
P
ORTICO
TVA
Reset the System Statistics
Path
:
TVA -> Utilities -> System -> Reset Stats
You will see a message similar to:
Reset all system statistics? [y/n]
The system’s statistical information can be reset which is useful during
troubleshooting. Enter
y
to reset all the system stats to zero or none. Enter
n
to cancel.
Ping Diagnostics
Path
:
TVA -> Utilities -> Diagnostics -> Test IP
This is a utility that will send test packets over the IP network to test the IP
connection (me/- 5ms).
Begin Test
starts sending of the test packets.
The IP Address field is for the IP address of the remote device (normally
this would be the communications server). The field range is 16
characters.
A prompt is presented confirming the start of the test:
Test in progress – please wait ….
If successful, you will see a message similar to:
10.10.1.254 is alive
If unsuccessful, you will see a message similar to:
No answer from 10.10.10.10
Reset Port
Path
:
TVA -> Utilities -> Diagnostics -> Reset Port
You can
Reset
a specific port or all the ports on Portico TVA. You will see:
Enter a Port(1-12) to reset or 'all':
If you are using a 24-port Portico TVA, then you will have the option to
reset ports numbered from 1-24.
A warning message is shown prior to resetting the port(s):
Warning: All connections on all
ports will be lost.
Reset Now [y/n]
