Possible explanation and action
Description
Message
The phone remains idle until it is power cycled or
you reset the DHCP address. See
Network Settings, on page 32
.
The phone has been configured
to release its IP address.
IP address released
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager, choose
Device
>
Phone
). Verify that the load ID is entered
correctly.
Load ID of the software file is
of the wrong type.
Load ID incorrect
Occurs if you were attempting to install a version
of software on this phone that did not support
hardware changes on this newer phone.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager, choose
Device
>
Phone
). Enter the load displayed on the
phone.
The application that was
downloaded is not compatible
with the phone hardware.
Load rejected HC
•
If the phone has a static IP address, verify
that the default router has been configured.
See
Configure Network Settings, on page
32
.
•
If you are using DHCP, the DHCP server has
not provided a default router. Check the
DHCP server configuration.
DHCP or static configuration
did not specify a default router.
No default router
•
If the phone has a static IP address, verify
that the DNS server has been configured. See
Configure Network Settings, on page 32
.
•
If you are using DHCP, the DHCP server has
not provided a DNS server. Check the DHCP
server configuration.
A name was specified but
DHCP or static IP configuration
did not specify a DNS server
address.
No DNS server IP
•
If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
•
If you are using static IP addresses, check
configuration of TFTP server. See
Network Settings, on page 32
about
assigning a TFTP server.
TFTP server is pointing to a
directory that does not exist.
TFTP access error
Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0
(SCCP and SIP)
144
Cisco Unified IP Phone Status
