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Using Advanced Phone Features

Advanced Procedures for Technical Support Personnel

Cisco Small Business IP Phone SPA9XX User Guide

72

4

Advanced Procedures for Technical Support Personnel

!

CAUTION

These menus are used to configure and troubleshoot your phone and the phone
network. You should not change these settings or perform these actions unless
directed to do so by your Administrator.

To access advanced menus:

STEP 1

Press the Setup button.

STEP 2

Choose from the following options:

•

Network: This setting is to configure and troubleshoot the network. You
should not change this settings unless directed to by your Administrator as
this can seriously alter your phone’s functions.

•

Product Info: This setting displays the product name, serial number,
software version, hardware version, MAC address and Client Certificate.

•

Status: This setting displays the status of the phone, extension and line
buttons.

•

Reboot: See

Rebooting Your Phone, page 73

.

•

Restart: Restarts your phone.

•

Factory Reset: Resets your phone to the factory default settings.

•

Custom Reset: Resets your phone to the latest customization profiles.

•

Language: Changes the language on your phone (subject to availability and
configuration by your system administrator).

!

IMPORTANT:

If you choose factory reset, you

will return the phone to the original factory
settings and will erase ALL current settings,
including the directory and call logs. It is also
possible that your phone extension will change.

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Summary of Contents for SPA922 - IP Phone With Switch

Page 1: ...Cisco Small Business IP Phone Model SPA92X SPA94X and SPA962 USER GUIDE ...

Page 2: ...e Wall 15 Connecting Your Phone s Power 19 Connecting Your Phone to the Computer Network 20 Connecting the Phone to the Wireless Network 20 Verifying Phone Startup 21 Upgrading Your Phone s Firmware 22 Download the Firmware 22 Get Your Phone s IP Address 22 Install the Firmware 23 Connecting the SPA932 Attendant Console to the SPA962 24 Connecting a Single SPA932 24 Connecting an Additional SPA932...

Page 3: ...justing Call Volume 40 Using Mute 40 Placing or Answering a Call 41 Using Dial Assistance 41 Putting a Call on Hold 42 Resuming a Call 42 Ending a Call 42 Transferring Calls 42 Performing an Attended Transfer 43 Performing an Unattended Blind Transfer 43 Redialing 44 Viewing and Returning Missed Calls 44 Turning the Missed Calls Shortcut On and Off 45 Forwarding Calls 45 Forwarding Calls to a Sing...

Page 4: ...ber from the Call History Lists 55 Saving a Call History List Number to Your Directory 55 Setting or Changing a Phone Password 56 Accessing Voicemail 56 Chapter 4 Using Advanced Phone Features 57 Configuring Privacy and Security Features 58 Blocking Caller ID 58 Blocking Anonymous Calls 58 Using Secure Call 59 Enabling Dial Assistance 59 Creating Speed Dials 60 Using Speed Dials 60 Using the Pagin...

Page 5: ... Your Phone s Date and Time 68 Choosing the Time Format for Your Phone 12 or 24 Hour 69 Choosing the Date Format for Your Phone 69 Using Star Codes 70 Advanced Procedures for Technical Support Personnel 72 Rebooting Your Phone 73 Chapter 5 Using the Web Interface 74 Logging in to the Web Interface 75 Setting Do Not Disturb 75 Configuring Call Forwarding 76 Configuring Call Waiting 76 Blocking Call...

Page 6: ...A932 Attendant Console 82 Monitoring an Extension 82 Speed Dialing an Extension 83 Transferring a Call 83 Picking Up a Call 83 Appendix A Additional Information 84 Regulatory Compliance and Safety Information 84 Warranty 84 End User License Agreement EULA 84 Support Contacts 84 Appendix B Where to Go From Here 85 Product Resources 85 Related Documentation 86 ...

Page 7: ... Chapter A Additional Information Chapter B Where to Go From Here Overview of the Cisco SPA9000 Voice System IP Phones The Cisco SPA IP Phones are full featured VoIP Voice over Internet Protocol phones that provide voice communication over an IP network The phones have traditional features such as call forwarding redialing speed dialing transferring calls conference calling and accessing voice mai...

Page 8: ...ed to a switch that provides PoE to the phone and does not require a separate power source The following table shows the Cisco SPA IP phones currently available and their respective features The SPA941 and SPA942 provide support for 4 lines starting with firmware release 5 2 To enable the four line capacity upgrade your SPA IP phone according to the instructions provided in the Upgrading Your Phon...

Page 9: ...SPA922 IP Phone The SPA922 provides Power over Ethernet PoE and an extra Ethernet port for connecting another device to the local area network The PA 100 power supply must be ordered separately if you are not connecting the phone to a PoE source The SPA921 is similar but does not support PoE a PA 100 power supply is included with the SPA921 ...

Page 10: ... IP Phone The SPA942 provides Power over Ethernet PoE and two Ethernet ports for connecting another device to the local area network The PA 100 power supply must be ordered separately if you are not connecting the phone to a PoE source The SPA941 is similar but does not support PoE a PA 100 power supply is included with the SPA941 ...

Page 11: ...all Business IP Phone SPA9XX User Guide 10 1 SPA962 IP Phone The SPA962 has a 320 x 240 true color four inch LCD screen provides up to six telephone extensions and supports PoE The PA 100 power supply must be ordered separately if you are not connecting the phone to a PoE source ...

Page 12: ...ent arm provided not shown It obtains power directly from the SPA962 or SPA525 and does not require a separate power supply Two SPA932 units can be attached to a single SPA962 or SPA525 to monitor a total of 64 separate lines For more information on the SPA932 see Chapter 6 Using the SPA932 Attendant Console Caring for Your Phone The Cisco SPA IP phones are electronic devices that should not be ex...

Page 13: ... sections Before You Begin page13 Connecting the Handset page13 Optional Attaching the Desk Stand page15 Optional Mounting the Phone to the Wall page15 Connecting Your Phone s Power page19 Connecting Your Phone to the Computer Network page 20 Verifying Phone Startup page 21 Upgrading Your Phone s Firmware page 22 Connecting the SPA932 Attendant Console to the SPA962 page 24 ...

Page 14: ...ind the end of the coiled phone cord that has the longer straightened end Plug that end into the back of the phone base in the slot marked with a phone symbol This port is labeled 5 on the Cisco SPA IP Phone Connections graphic STEP 2 Plug in the short straightened end of the handset cord into the jack at the bottom of the handset not shown NOTE The RJ 11 port marked AUX is reserved for connection...

Page 15: ...r Guide 14 2 Figure1 Cisco SPA IP Phone Connections Number Description 1 Auxiliary port For use only with the SPA932 Attendant Console 2 Power port 3 Additional Ethernet port available on certain models 4 WAN port Connects the phone to the Ethernet switch 5 Handset port 2 3 4 5 1 187497 ...

Page 16: ...the slots STEP 3 Lightly press down on the top of the desk stand It should easily slide into the top slots Do not force Figure 2 IP Phone with Desk Stand Attached Optional Mounting the Phone to the Wall To mount the phone to the wall you must purchase the MB100 wall mount bracket kit NOTE Do not attach the desk stand if you want to mount the phone to the wall If you are attaching a SPA932 attendan...

Page 17: ...ure 3 MB100 Wall Mount Kit STEP 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place ...

Page 18: ...Installing Your Phone Optional Mounting the Phone to the Wall Cisco Small Business IP Phone SPA9XX User Guide 17 2 ...

Page 19: ... Phone Optional Mounting the Phone to the Wall Cisco Small Business IP Phone SPA9XX User Guide 18 2 STEP 4 Optional If a Wi Fi or PoE dongle is installed place in the tray STEP 5 Plug in the Ethernet and power cables ...

Page 20: ...base See the Cisco SPA IP Phone Connections graphic item 2 If you are using Power over Ethernet PoE to power the phone the phone will receive power when you connect an Ethernet cable from the phone s WAN port to a switch in your network that provides PoE See the Connecting Your Phone to the Computer Network section on page 20 NOTE The SPA922 SPA942 and SPA962 models do not ship with a power supply...

Page 21: ... Connecting the Phone to the Wireless Network You can use the Cisco WBP54G Wireless G Bridge for Phone Adapters to connect the SPA92X SPA94X or SPA962 phones to a Wireless G network instead of the wired local network NOTE If you are connecting your phone to a Wireless G network using the Cisco WBP54G see the Connecting the Phone to the Wireless Network section on page 20 NOTE The SPA922 SPA942 and...

Page 22: ...er into the power port of the WBP54G STEP 4 Plug the other end of the Cisco SPA 9000 Voice System IP Phone power adapter into an electrical outlet Verifying Phone Startup After receiving power and network connectivity the phone executes a boot up sequence During this sequence the display will first show Cisco and then Initializing Network All of the lights on the phone will flash After the sequenc...

Page 23: ...SPA9000 Voice System Setup Wizard if your phone is part of a Cisco SPA9000 Voice System network See the Cisco SPA9000 Voice System Setup Wizard User Guide Download the Firmware Go to www cisco com go smallbiz to download firmware Get Your Phone s IP Address Before you upgrade you ll need the IP address of the phone you are upgrading To get your IP address STEP 1 Press the Setup button STEP 2 Scrol...

Page 24: ...and your service provider STEP 4 Enter the IP address of your phone STEP 5 Click OK The system displays information about your phone s current software and hardware STEP 6 Click Upgrade to begin the upgrade STEP 7 Click OK to dismiss the status message of the upgrade NOTE If you are in a VPN connection you may need to disconnect before proceeding so that your PC can communicate directly with your ...

Page 25: ...PA932 Attendant Console to the SPA962 you need the following SPA932 Attendant Console Attachment Arm Two 2 Attachment Arm Screws Auxiliary Cable Desktop Stand Connecting a Single SPA932 STEP 1 Turn both the SPA962 and SPA932 face down STEP 2 Align the hole in the SPA962 alignment recess with the hole on the attachment arm STEP 3 Using the attachment arm screw secure the attachment arm to the SPA96...

Page 26: ...endant Console to the SPA962 Cisco Small Business IP Phone SPA9XX User Guide 25 2 STEP 4 Align the hole in the SPA932 alignment recess with the hole on the attachment arm STEP 5 Using the attachment arm screw secure the attachment arm to the SPA932 ...

Page 27: ... Cisco Small Business IP Phone SPA9XX User Guide 26 2 STEP 6 Locate the AUX IN port on the back of the SPA932 Connect one end of the auxiliary cable to this port IMPORTANT Do not plug a telephone line cord into an AUX port Use only the auxiliary cable provided with the SPA932 ...

Page 28: ...e other end of the auxiliary cable to this port STEP 8 Route the auxiliary cable inside the cable relief channel in the SPA932 STEP 9 Attach the appropriate desktop stand to each unit The SPA932 is powered via the auxiliary cable with the SPA962 No additional power source is required Connecting an Additional SPA932 NOTE A maximum of two SPA932 Attendant Consoles can be connected to a SPA962 ...

Page 29: ...rew secure the attachment arm to the first SPA932 STEP 3 Align the hole in the second SPA932 alignment recess with the hole on the attachment arm STEP 4 Using the attachment arm screw secure the attachment arm to the second SPA932 STEP 5 Locate the AUX OUT port on the back of the first SPA932 Connect one end of the auxiliary cable to this port IMPORTANT Do not plug a telephone line cord into an AU...

Page 30: ...Locate the AUX IN port on the back of the second SPA932 Connect the other end of the auxiliary cable to this port STEP 7 Route the auxiliary cable inside the cable relief channel STEP 8 Attach the appropriate desktop stands to each unit The SPA932 is powered via the auxiliary cable with the SPA962 No additional power source is required ...

Page 31: ...lds page 37 Adjusting Call Volume and Muting page 40 Placing or Answering a Call page 41 Putting a Call on Hold page 42 Resuming a Call page 42 Ending a Call page 42 Transferring Calls page 42 Redialing page 44 Viewing and Returning Missed Calls page 44 Turning the Missed Calls Shortcut On and Off page 45 Forwarding Calls page 45 Setting Do Not Disturb page 48 Turning Call Waiting On and Off page ...

Page 32: ...page 56 Accessing Voicemail page 56 Understanding Your Phone s Lines and Buttons All SPA IP phones have the same basic buttons and components Only the SPA922 has no line buttons because it has only one voice line You can use the following graphic and table to identify the parts of your phone Figure1 SPA IP Phone Components 1 2 3 4 7 6 8 5 9 13 10 11 14 12 187496 ...

Page 33: ...saver background photo and photo album SPA962 4 Line keys not available on SPA92x Indicates phone line status Your phone may vary but typically when lit Green Line is idle Red steady Line is active or in use Red blinking Line is on hold Orange Line is unregistered cannot be used 5 Softkey buttons Press a softkey button to perform the action shown on the label on the LCD screen above 6 Navigation b...

Page 34: ...ll history and set up functions such as call forwarding 11 Mute button Push to mute or unmute the phone When phone is muted the button lights red 12 Volume button Press to increase the volume and to lower the volume of the handset headset speaker when the handset is off hook or ringer volume when the handset is on hook 13 Headset button Push to turn the headset on or off When the headset is on the...

Page 35: ... number that called you Viewing and Returning Missed Calls page 44 Cancel Cancels the action and returns to the previous LCD screen n a Change Opens a menu so that you can change the properties for an item for example change a ring tone n a Clear Deletes an entire text number field n a Clr DND dnd Clears Do Not Disturb Setting Do Not Disturb page 48 Conf Initiates a conference call Placing a Three...

Page 36: ...alls coming to your phone Forwarding Calls page 45 GrPickup grPick Allows you to pick up answer a call at a ringing extension in your group Picking Up a Call page 50 IP In some menus you need to press this if you are editing a field that will contain an IP address for example a speed dial n a More Access additional softkeys n a Num In some menus you need to press this if you are editing a field th...

Page 37: ...fied extension Picking Up a Call page 50 Play Plays an item for example a ring tone n a Redial Brings up the list of recently dialed numbers Redialing page 44 Resume Resumes a call that is on hold Resuming a Call page 42 Save Saves your changes n a Select Selects the highlighted item on the LCD screen n a Transfer xfer Performs a call transfer Transferring Calls page 42 Unpark Retrieves a parked c...

Page 38: ...manual Note that these numbers may change in the future with subsequent software releases Using the Navigation Button Use the navigation button to scroll up or down through menu items then press the Select softkey button to choose the highlighted item Entering Numbers and Text in Fields Some fields on the IP phones require you to enter numbers and text using the keypad and or softkey buttons In ge...

Page 39: ... latest supported models contact your reseller Additional information can be found at the manufacturer s websites http www plantronics com http www jabra com Connecting the Headset Each brand and type of headset may require different steps for connection Consult the documentation for your particular headset for more information In general to connect a headset For wireless headsets Connect the head...

Page 40: ...dset can be on the hook when using the speakerphone or headset function If switching from the handset to the speakerphone make sure the speakerphone or headset light is illuminated before placing the handset back on the hook If you are switching from the handset to a wireless headset however do not replace the handset or you will disconnect the call Sending Audio to the Phone Speaker Choosing this...

Page 41: ...ces When the option you want is displayed press OK STEP 5 Press Save Adjusting Call Volume and Muting You can also change call volume settings from your PC using the IP Phone Web Interface See Adjusting Audio Volume section on page 80 Adjusting Call Volume To adjust the volume while you are on a call press on the Volume button to increase the volume or press to decrease the volume Press Save Press...

Page 42: ...button The call in progress is put on hold and the incoming call is answered To return to the first call select it using the Up or Down navigation button and press the Resume softkey Using Dial Assistance If dial assistance is enabled when placing calls you ll see a list of closely matched phone numbers on the screen after you begin dialing If you want to choose one of these numbers STEP 1 Use the...

Page 43: ...s are put on hold except the active call Ending a Call To end a call If you are using the handset hang up If you are using the speakerphone press the Speaker button If you are using the headset either press the Headset button wired or replace the receiver wireless Transferring Calls You can perform two types of transfers Attended You call the person to whom you are transferring the call and speak ...

Page 44: ...Do one of the following To transfer the call without waiting for the other person to answer press Transfer after the call begins to ring and hang up If you hang up before the second call rings the transfer fails and the first call disconnected If you misdial press the line button again to receive a dial tone not applicable to the SPA921 To transfer after speaking privately to the other person pres...

Page 45: ...D screen on your IP phone notifies you if a call came in that was unanswered You can also turn off this feature see the Viewing and Returning Missed Calls section on page 44 To return a missed call If the LCD screen shows a missed call press the Call Rtn button to return the call If the LCD screen does not show a missed call you can return a call from the Missed Call list a Press the Setup button ...

Page 46: ...hortcut On and Off This option controls the Missed Call notification that appears on your LCD screen when you miss a call To access this option STEP 1 Press the Setup button STEP 2 Select Preferences STEP 3 Choose Miss Call Shortcut and press Edit STEP 4 Press Y N to enable or disable the feature STEP 5 Press OK STEP 6 Press Save Forwarding Calls You can forward all calls forward calls when the ph...

Page 47: ...rwarding Calls to a Single Number STEP 1 In the Call Forward Screen make sure CFWD All Number is highlighted and press the Edit button STEP 2 Enter a number to which to forward all calls for example your voice mailbox another extension or an outside line If forwarding calls to an outside line be sure to use any access and area codes required STEP 3 Press OK STEP 4 Press Save Forwarding Calls When ...

Page 48: ...e line If forwarding calls to an outside line be sure to use any access and area codes required STEP 3 Press OK STEP 4 Press Save Delaying Call Forwarding When You Don t Answer the Phone STEP 1 In the Call Forward Screen make sure CFWD No Ans Delay is highlighted and press the Edit button STEP 2 Enter the number of seconds to delay forwarding calls if there is no answer at your phone STEP 3 Press ...

Page 49: ... Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers immediately reach voice mail If voice mail is not configured callers hear a busy signal or message You can also set Do Not Disturb from your PC using the IP Phone Web Interface see the Setting Do Not Disturb section on page 75 To set Do Not Disturb either Pre...

Page 50: ...Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming If you turn call waiting off incoming calls do not ring your phone if you are on another call and the caller hears a busy signal or message You can also turn call waiting on and off from your PC using the IP Phone Web Interface See the Configuring Call Waiting section on page 76 STEP 1 Pr...

Page 51: ...P 2 Choose the call you want to pick up and press Dial To pick up a call ringing at any extension STEP 1 Press the Pickup button STEP 2 Enter the extension number of the phone from which you are picking up the call and press Dial STEP 3 Press Dial again Parking a Call You can park a call on a designated line so that another person in your company can pick up the call The call is active until it is...

Page 52: ... was entered in Step 2 of parking a call STEP 3 Press Dial The call is picked up on your phone To view a list of parked calls and unpark from the list STEP 1 Press the Setup button STEP 2 Select Call Park Status STEP 3 Choose the parked call you want to retrieve and press Unpark Placing a Three Way Conference Call To initiate a conference call STEP 1 Press the Conf button during an active call The...

Page 53: ...ng Your Personal Directory To access the Phone Directory press the Directory softkey or press the Setup button and select Directory You can also view and edit the directory from your PC using the IP Phone Web Interface See the Using Your Personal Directory section on page 77 To add a new entry to the directory STEP 1 In the Directory screen when New Entry is selected press the Add button STEP 2 Us...

Page 54: ... to assign that ringtone to the person whose number you are adding to the directory STEP 5 Press Save to save the entry Using the Corporate Directory To use the corporate directory STEP 1 Press the Directory softkey or press the Setup button and select Directory STEP 2 Select Corporate Directory STEP 3 Choose and entry and press the Dial button Press Cancel to exit NOTE Depending on your Internet ...

Page 55: ...n advanced search depend on your system configuration Enter information into the fields and press Search STEP 4 In the results press Dial to dial the contact or choose one of the other options Using the Call History Lists You can also view the Call History Lists from your PC using the IP Phone Web Interface See the Viewing Call History Lists section on page 78 Viewing the Call History Lists To vie...

Page 56: ...STEP 2 Press Delete STEP 3 Press OK Saving a Call History List Number to Your Directory STEP 1 In the Redial Answered Calls or Missed Calls list choose the call STEP 2 Use the navigation button to scroll to the right to access more softkey button options and press Save STEP 3 Edit the information if desired and press Save again The entry is added to your directory NOTE If the call was from a long ...

Page 57: ...the correct voicemail number so that pressing the Messages button automatically dials your voicemail system If you need to change the number for your voicemail for example if your phone is not part of a Cisco SPA9000 Voice System and you have external voicemail perform the following steps STEP 1 Press the Setup button STEP 2 Scroll to Scroll to Voice Mail and press Select STEP 3 Enter the number t...

Page 58: ...eatures page 58 Creating Speed Dials page 60 Using Speed Dials page 60 Using the Paging Feature page 61 Monitoring Accessing Another Phone from Your Phone page 62 Customizing Your LCD Screen page 62 Using Ring Tones page 65 Accessing Stock Quotes Traffic and News on Your Phone page 68 Configuring Date and Time Parameters on Your Phone page 68 Using Star Codes page 70 Advanced Procedures for Techni...

Page 59: ...ar to the person you call To block Caller ID STEP 1 Press the Setup button STEP 2 Select Preferences STEP 3 Choose Block Caller ID and press Edit STEP 4 Press Y N to choose Yes STEP 5 Press OK STEP 6 Press Save Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is co...

Page 60: ...ur service provider must install a mini certificate to enable this feature To use secure call STEP 1 Press the Setup button STEP 2 Select Preferences STEP 3 Choose Secure Call and press Edit STEP 4 Press Y N to choose Yes STEP 5 Press OK STEP 6 Press Save When you dial you will hear a tone before the call Enabling Dial Assistance If you enable dial assistance when you place calls the LCD will disp...

Page 61: ...e a phone number IP address or URL You can create and edit speed dials using your PC and the IP Phone Web Interface See Creating Speed Dials on page 79 To create or edit a speed dial STEP 1 Press the Setup button STEP 2 Select Speed Dial STEP 3 For a new speed dial scroll to select an unused speed dial marked with Not Assigned To edit a previously existing speed dial select it STEP 4 Press Edit Us...

Page 62: ...at called you You do not have to accept the page NOTE Your phone must be part of a Cisco SPA9000 Voice Network to use this feature Paging Another Phone To page another phone dial 96 plus the extension of the phone you are paging If the phone you are paging is not set up to auto answer pages the call will ring as a normal voice call Configuring Auto Answer To configure your phone to auto answer pag...

Page 63: ...lid Line is unregistered cannot be used Orange blinking Line is not configured properly In addition if your system administrator has configured it you can press the same line button 4 to speed dial Bob s extension or to pick up a ringing call at his extension Customizing Your LCD Screen You can customize your LCD screen in several ways Changing the LCD Screen Contrast You can also change your LCD ...

Page 64: ...uld shut off after the phone is idle STEP 5 Press OK STEP 6 Press Save Configuring the Phone Screen Saver You can enable your phone s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins Some of these options can be configured from your PC using the IP Phone Web Interface See Configuring the Phone Screen Saver on page 81 To configure your screen ...

Page 65: ...een Saver Mode choose Screen Saver Icon and press Edit STEP 2 Press Option multiple times to display the choices available until the one you want is displayed Options are Background Picture Displays your phone s background picture Station Time Overlays the phone s station ID and time onto the picture Lock Overlays a lock graphic onto the picture Phone Overlays a phone graphic onto the picture Date...

Page 66: ...ess Preview to see each choice STEP 5 Press Save Changing the Phone Menu Color Scheme You can also change your phone s menu color scheme from your PC using the IP Phone Web Interface See Changing the Phone Menu Color Scheme on page 81 To change the color scheme of your phone menus STEP 1 Press the Setup button STEP 2 Select GUI Property STEP 3 Choose Preferred Menu Color Scheme and press Change ST...

Page 67: ...l also need a source file from which to create your ring tone You must have a wav file less than 8 seconds in length saved to your computer You can also use a sound editor to create the file with the following restrictions 16 bit PCM mono 8000 samples per second less than 6000 ms in length To create a ring tone and upload it to a phone STEP 1 Open the Ring Tone Utility STEP 2 Enter the IP address ...

Page 68: ... tone and save it as a file STEP 3 Click Browse and navigate to the directory on your computer where the source wav file is stored Select the wav file and click Open STEP 4 Click Load STEP 5 Enter a name for the ring tone This name will appear in the display on the phone You choose the file name later STEP 6 Optional Click Preview to preview the ring tone Click Options to change the start or end p...

Page 69: ...Stock Quote Enter a stock quote symbol and press OK Traffic News Local World Finance Sports Politics STEP 4 Press Update to refresh your stock quote or traffic and news in these menus Press Detail to see more information about a selected item Configuring Date and Time Parameters on Your Phone Setting Your Phone s Date and Time The date and time for your phone normally come from the phone server Ho...

Page 70: ...necessary Choosing the Time Format for Your Phone 12 or 24 Hour To choose the time format for your phone STEP 1 Press the Setup button STEP 2 Choose Time Format and press Edit STEP 3 Press Option to choose between 12 hour for example 2 00 p m and 24 hour for example 14 00 STEP 4 Press OK STEP 5 Press Save Choosing the Date Format for Your Phone To choose the date format for your phone STEP 1 Press...

Page 71: ...e for all calls See Using Secure Call page 59 18 Activate Secure Call feature for a single call See Using Secure Call page 59 19 Deactivate Secure Call feature for a single call See Using Secure Call page 59 36 Pick up a call at another extension See Picking Up a Call page 50 37 Pick up a group call See Picking Up a Call page 50 38 Park a call See Parking a Call page 50 39 Unpark a call See Parkin...

Page 72: ...rward All See Forwarding Calls page 45 77 Activate anonymous call blocking See Blocking Anonymous Calls page 58 78 Activate Do Not Disturb See Setting Do Not Disturb page 48 79 Deactivate Do Not Disturb See Setting Do Not Disturb page 48 86 Deactivate Call Back 87 Deactivate anonymous call blocking See Blocking Anonymous Calls page 58 90 Activate Call Forward Busy See Forwarding Calls page 45 91 D...

Page 73: ...nistrator as this can seriously alter your phone s functions Product Info This setting displays the product name serial number software version hardware version MAC address and Client Certificate Status This setting displays the status of the phone extension and line buttons Reboot See Rebooting Your Phone page 73 Restart Restarts your phone Factory Reset Resets your phone to the factory default s...

Page 74: ...Guide 73 4 Rebooting Your Phone This setting is to configure and troubleshoot the network You should not change this settings unless directed to by your Administrator as this can negatively affect your phone s function To reboot your phone STEP 1 Press the Setup button STEP 2 Scroll to Reboot and press Select STEP 3 Press OK ...

Page 75: ...the Web Interface page 75 Setting Do Not Disturb page 75 Configuring Call Forwarding page 76 Configuring Call Waiting page 76 Blocking Caller ID page 77 Blocking Anonymous Calls page 77 Using Your Personal Directory page 77 Viewing Call History Lists page 78 Creating Speed Dials page 79 Accepting Text Messages page 79 Adjusting Audio Volume page 80 Changing the LCD Contrast page 80 Changing the Ph...

Page 76: ...to configure options on your phone are the Phone and User tabs Click the tab names to switch between these tabs Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers immediately reach voice mail If voice mail is not configured callers hear a busy signal or message To set Do Not Disturb STEP 1 Log i...

Page 77: ... which to forward calls CFWD No Ans Delay Number of seconds to delay forwarding calls if there is no answer at your phone Enter the number of seconds to delay STEP 3 At the bottom of the page click Submit All Changes Configuring Call Waiting Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming If you turn call waiting off incoming calls do ...

Page 78: ...lls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is considered anonymous These callers receive a busy signal or message To block anonymous calls STEP 1 Log in to the web interface STEP 2 In the User tab under Supplementary Services locate the Block ANC Setting field STEP 3 Choose yes o...

Page 79: ...wing format n Marketing p 5045551212 where n indicates the name for the entry and p indicates the phone number including area code STEP 2 At the bottom of the page click Submit Changes Viewing Call History Lists To view Call History Lists STEP 1 Log in to the web interface STEP 2 In the upper right corner of the page click Call History A window appears with the call history lists for your phone Th...

Page 80: ...t to create or edit STEP 3 Click Submit All Changes Accepting Text Messages Your phone can accept text messages from some IP phones or services To accept text messages from other IP phones STEP 1 Log in to the web interface STEP 2 In the User tab under Supplementary Services in the Text Message field choose yes STEP 3 Click Submit All Changes To accept text messages from a third party STEP 1 Log i...

Page 81: ... adjust the following settings Ringer Volume Speaker Volume Handset Volume Headset Volume Enter a volume between 1 and 10 with 1 being the lowest STEP 2 Click Submit All Changes Changing the LCD Contrast STEP 1 Log in to the web interface In the User tab under Audio Volume you can adjust the LCD contrast by entering a number between 1 and 10 with 1 being low contrast STEP 2 Click Submit All Change...

Page 82: ...saver STEP 1 Log in to the web interface In the Phone tab under General you can configure the following Screen Saver Enable Turns the screen saver on and off Screen Saver Wait The number of seconds that the phone is idle before the screen saver starts Screen Saver Icon The display type A background picture The station time in the middle of the screen A moving padlock icon When the phone is locked ...

Page 83: ... Wireless IP Phone Administration Guide After the SPA932 is configured you can perform the following tasks Monitor an extension Speed dial an extension with a single button push Transfer a call to an extension with a single button push Pick up a call at an extension with a single button push Monitoring an Extension A line button on the SPA932 can be assigned to monitor an extension The LED lights ...

Page 84: ...her action is required Transferring a Call To transfer a call to an extension push the green line button on the SPA932 for that extension The call is automatically transferred Picking Up a Call To pick up a call ringing at another extension push the flashing red line button on the SPA932 for that extension No further action is required ...

Page 85: ...om go smallbiz Warranty Warranty information that applies to this product is available on Cisco com at the following location www cisco com go smallbiz End User License Agreement EULA Licensing information that applies to this product is available on Cisco com at the following location www cisco com go eula Support Contacts Support contact information for this product is available on Cisco com at ...

Page 86: ...addresses in this document are listed without http in front of the address because most current web browsers do not require it If you use an older web browser you may have to add http in front of the web address Resource Link Cisco Partner Central requires partner registration and login www cisco com web partners sell smb Cisco Small Medium Business Product Information www cisco com go smallbiz ...

Page 87: ...re available at www cisco com go smallbiz Document Title Description Intended Audience Cisco Small Business SPA and Wireless IP Phone Administration Guide Administration and advanced configuration of your IP Phone System Administrators VARs and Service Providers Cisco SPA9000 Voice System Setup Wizard User Guide Installation of your SPA9000 voice system and SPA IP phones using the setup wizard Sys...

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