8-8
Cisco SCE 2000 4xGBE Installation and Configuration Guide
OL-7824-07
Chapter 8 Troubleshooting
Troubleshooting Overview
Troubleshooting the Firmware Package Installation
Check
to help isolate a problem in the installation of the firmware package.
Problems related to the installation of the firmware package could be any of the following:
•
File not found in the expected location
•
Wrong file type.
•
Device to which the file is to be extracted is full.
Faulty power cable.
Turn the switch to the off position,
remove the cable and replace it.
Faulty power supply.
If the system still fails to come up when
the power supply is connected to a
different power source with a new
power cable, the power supply unit is
probably faulty. Contact a service
representative.
Table 8-4
Troubleshooting the Power Subsystem (continued)
Symptom
Possible Cause
Possible Solution
Table 8-5
Troubleshooting the Firmware Package Installation
Diagnostic Action
Enter the CLI command:
•
configure
•
boot system <filename>
Symptom Possible
Cause Possible
Solution
Returned error is:
Error-File <filename> does not exist
The package file does not exist in
the specified location.
Verify package file location and try
again.
In the output of the command, the package file
type is
management-image
instead of
system-image
Package file type mismatch.
Verify that you are trying to open the
correct package file.
In the output of the command, the package file
platform is not the correct installation file for the
SCE 2000.
Package file platform mismatch.
Verify that you have the package file
appropriate to your platform type.
Returned error is:
Package file <filename> does not contain
magic header
The file is not a software
installation package file.
Verify that you are trying to open the
correct package file.
Returned error is:
Error—There are only X free bytes on device
<device name>, but Y bytes are needed for
the extraction (where X and Y are stated
in bytes)
/tffs0/ device is full.
Delete old and unnecessary files and
try the package extraction again.
